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Four Points by Sheraton Quebec

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7900 Rue de Marigot, Quebec City, Quebec G1G 6T8, Canada
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Four Points by Sheraton Quebec
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268 Reviews from our TripAdvisor Community

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Toronto, Canada
Level Contributor
7 reviews
5 of 5 stars Reviewed 5 days ago NEW

Staying overnight @ Ice Hotel is not actually our thing. So we got a very good package at Four Points, in which it includes 2 adult tickets to tour around the Ice Hotel. Just exactly what we wanted! The hotel staff are so friendly and helpful. And it's location is close to the Ice Hotel, and just 10 mins drive... More 

Helpful?
Thank gstation
Auckland, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

After half and hour taxi ride from the airport on arrival the outside looks really nice but inside is very dated and tired looking. Reception was more like the inside of a convenience store rather than a hotel. The rooms were very old fashioned with a small double bed - air conditioning was very noisy in our room. Room was... More 

Helpful?
Thank Andrea C
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 8, 2016

Visited Ice hotel in February, 2015 and stayed at Sheraton. It is a minute away from Ice hotel and our package included free ticket for Ice hotel. It was a wonderful experience. Ice hotel is worth visiting once in your lifetime. Heated pool at Sheraton was amazing, too.

Helpful?
1 Thank Pratik_Kan
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed January 7, 2016

Enjoyed our evening here. Rooms were clean and the beds were comfortable. For the end of December it was fun to have a swim in heated the outdoor pool. However we did find the sauna not very warm, felt cooler than the pool.

Helpful?
Thank Susan C
Montreal, Canada
1 review
3 of 5 stars Reviewed December 20, 2015

Well, what to say? I went at this hotel to spent quality time with old pals. The place is super clean, bed comfortables but the staff seems to only want to get rid of you. We stayed one night. When we arrived, they barely saluted us and asked almost right away for the credit card, gave us room number and... More 

Helpful?
Thank Zeeky101
Anthony L, Front Office Manager at Four Points by Sheraton Quebec, responded to this review

Hello Zeeky101, I want to first of all thank you for taking the time of expressing your experience regarding your last stay with us. I'm really sorry to hear that our staff didn't reach your expectation in customer service. We put a lot energy on customer service and it is one of our top priority and when I see constructive... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 4, 2015

I agree with MarylandBlueCrab's review ("Inattention to Detail"). My husband and I traveled with my sisters. We were delighted to find out how close we were to Old Quebec, how beautiful the grounds were, and how convenient it was for our husbands to play golf because the GC was right on the property. However, the front desk staff was not... More 

Helpful?
Thank C&A C
Sabrina F, Front Office Manager at Four Points by Sheraton Quebec, responded to this review

Hi C&A C, I want to first of all thank you for sharing your experience during your last stay with us. We always try to improve ourselves and it's with constructive comments like yours that we can make some changes. This is not a normal situation at our propriety and I already talked with the Housekeeping Manager to make sure... More 

Maryland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 1, 2015

We stayed at this hotel for two nights as part of a group tour to Quebec. The hotel is about 15 minutes from the historic area. The room was spacious and well lit, We used all the body wash and facial tissues on the first night and neither was replaced. Additionally, hair on the bathroom floor from drying my hair... More 

Helpful?
2 Thank MarylandBlueCrab
Ottawa
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 26, 2015

This was my second visit. this place is clean, professional and very inviting. The staff is helpful, they have a great SPA, a fireplace outdoors and nice amenities. The hotel rooms are very affordable and are a good size. Pool and saunas are nice but what I preferred was the free shuttle (15min max) to and from downtown Québec city... More 

Helpful?
1 Thank Frespirt
Ottawa
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed August 25, 2015

This hotel is about a 20 minute drive from the lowertown of Old Quebec. It was really nice to experience this hotel after visiting Village Vacance Valcartier. We were so close after a long day. The outdoor fireplace, view, therapeutic pool and hot tub add real charm to this hotel. The furniture is very basic but the mattress is extremely... More 

Helpful?
2 Thank Sadie242
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 20, 2015

My husband and I recently stayed with our daughters after visiting Village Vacances Valcartier on Sunday August 16th. It was an easy 20 min drive from the park and another easy 20 or so min drive to Old Quebec the following day. We were initially concerned about the proximity to the highway being a noise issue, but we didn't hear... More 

Helpful?
1 Thank Allison S
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