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Hotel l'Ermitage

2.0 of 5
Hotel website
60 rue Sainte-Ursule | Old Québec, Quebec City, Quebec G1R 4E6, Canada
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Hotel l'Ermitage
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Ranked #61 of 104 Hotels in Quebec City
A recent review
3 of 5 stars reviewed 1 week ago
StephanieT7 Montreal, Canada
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Montreal, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our experience at the hotel was fine - the room was clean and everything worked. Admittedly, the hotel needs some updating, but for all that was still a comfortable place to stay. Inside the Old City walls, the hotel is not far walking distance from all the sites. It was easy to find and we were lucky enough to find... More 

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear StephanieT7, Thank you for taking time to share your comments about our hotel. We are pleased to see that you enjoyed your stay. Regarding your comment many renovations has been made to many rooms but there are few remaining to be done. Hoping to have the chance to welcome you again. Regards, Sébastien Collin More 

Arlington, Texas
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It was very convenient to be able to walk everywhere in 'Old Quebec' from the hotel. The wifi here is included and has a great signal. However, be aware there is no front desk here. You go across the street and down a door to the Hotel Acadia, which manages several small properties here. The card with the wifi password... More 

Was this review helpful? Yes 1
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear Erica541, Thank you for taking time to share your review from your recent stay in our establishment. We are pleased to see that you enjoyed your stay. As you mentioned, the front desk is across the street, at the Hotel Acadia (which is always open) For the ice machine unfortunately it's was broken and we have order a new... More 

Cary, Illinois
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 2 nights in this old quaint hotel in the heart of Old Quebec. It was walking distance to everything and there were restaurants on every block, a perfect location to see the sites and shop in Old Quebec City. Our room had 2 very comfortable double beds on the first floor, modern conveniences in an old setting. You... More 

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Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Thank you sharonincary for this great review about our hotel ! Hoping to have the chance to welcome you again. Regards, Sébastien Collin More 

Phoenix, Arizona
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel, like many inside the walls of Old Quebec, is a historic building that been turned into a boutique hotel, 10 units. We did not get a room that you see pictured on the website but much less attractive, though roomy. The in-room bathroom barely fits one person. We were shocked at the accommodations at first sight and felt... More 

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Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear dakota m, We are really sorry that you haven't appreciate your stay with us. As you mentioned none of our establishments has an elevator. But we do have a valet / porter to help you with luggage from 8 am to 8 pm. Also as mentioned, to enter inside the hotel you have 2 steps to climb. Also it's... More 

1 review
4 of 5 stars Reviewed April 28, 2015 via mobile

Staff is very friendly and helpful. They always make sure you have everything you need. Hotels are well situated at a walkable distance from everything in the vieux-quebec. The buildings and the rooms are quite old but that does not at all take away from the comfort. After all, isn't that precisely part of the charm and experience of staying... More 

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Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear Fberg080, Thank you for taking time to share this charming comment about our hotel Ermitage, We are pleased to see that you enjoyed all part of your stay and this will be a real pleasure to welcome you back next time. Kind regards, Sébastien Collin More 

montrea
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed February 19, 2015 via mobile

stayed 3 night for business. we shared a room with two beds. very comfortable as the two beds are far away from each other. check in is strange as u have to go across the stree to the acadia to check in and drop off ur car. U can have hot breakfast for 10 dollars but u have to walk... More 

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Sebastien_Collin, Gérant at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. we are pleased to see that you enjoyed your room. As you mentioned, for the check in you have to do it at the Hotel Acadia where is front desk always open. Hoping to have the chance to welcome you again Regards, Sébastien Collin More 

Oregon
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 16, 2014

We spent two nights in Hotel IEmitage and thought it to be quite adequate for our stay. The room was small, but had a tiny balcony overlooking the street below. The staff was very helpful. The location is perfect for walking around the old section and further to the large plaza overlooking the St. Lawrence river. Parking was available behind... More 

Was this review helpful? Yes 3
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for this nice comment about our hotel. We are pleased to see that you enjoyed your stay. But only one correction for all other the parking is not free of charge. Regards Sébastien Collin More 

Boston, Massachusetts
Level Contributor
131 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed October 8, 2014

I would give this hotel three and a half stars if I had that option. L'Ermitage is one of three hotels that are run by the same company: the other two are the Acadia and the Louisburg. L'Ermitage is just a building with rooms: the reception desk and other services are across the street at the Acadia. I chose this... More 

Was this review helpful? Yes 1
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're pleased to see that you enjoyed most of your stay. As you mentioned the Ermitage have small economic rooms but many of them have been renovated recently. Hoping to have the chance to welcome you again. Regards, Sébastien Collin More 

Windsor, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 8, 2014

We had a small room on the main floor with a queen size bed, vanity and a small desk in the bedroom area and toilet and small shower stall in the bath. Not much in the way of storage space in the room. We found it to be a great location with restaurants, stores and attractions within a few blocks.... More 

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're pleased to see that you enjoyed your stay and next time just call us and it will be a pleasure to help you find the perfect room for your needs. Regards, Sébastien Collin More 

Brookline, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

Excellent location in the old town and pleasant, clean room albeit a bit small. Very helpful and responsive bilingual staff who were very personable and professional. Other travelers apparently had trouble with the WIFI but I used mine extensively and had no difficulty.

Was this review helpful? Yes 1
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comments about our hotel. We're pleased to see that you enjoyed your stay and we hope to have the chance to welcome you again. Regards, Sébastien Collin More 

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