We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 102 Quebec City hotels

Hotel l'Ermitage

2.0 of 5 Hotel   |   60 rue Sainte-Ursule | Old Québec, Quebec City, Quebec G1R 4E6, Canada
Hotel amenities
Save Saved
You added Hotel l'Ermitage to your Saves list
Hotel l'Ermitage
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
77%
Ranked #57 of 102 hotels in Quebec City
A recent review
4 of 5 stars reviewed 5 days ago
Steve S London, United Kingdom
  • Overview
  • Reviews (62)
  • Photos (25)
  • Amenities
  • Q&A
  • Room tips (7)
  • Location
  • More
Write a Review

62 people have reviewed this hotel

Traveler rating
    15
    33
    7
    6
    1
See reviews for
18
19
1
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Found it weird to check in across the road then back to the hotel (think part of a chain) Location was good for old town and near the original walls. Room was a bit small for my liking but clean would have preferred to have the sink in the bathroom not next to my bed. Just felt it lacked something

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. As you mentioned, the check in must to be done at the front desk of the hotel Acadia, which is always open. In our 4 hotel, the hotel Ermitage is more an economic option, this is mainly why the rooms are smaller. Hoping to have the... More

Vancouver
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

If WiFi is important to you do not stay here. The rooms were clean and the location was good but the WiFi issue really soured our experience. They need to upgrade their WiFi big time. Our phones stayed connected for a min max and our computer took 5 minutes to load a webpage.

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comments about our hotel. I'm kind of surprised that you had had difficulties with the WI-FI, because I'm working in this building and I never have any problem of that kind. But we are really sorry about this inconvenience, and we take great consideration of your comment and will will... More

staffordshire
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 12, 2014

Great hotel in excellent quiet location in the old city. Although the room was on the small size it was very clean, comfortable bed coffee making facility's and fridge. Check in across the street at Acadia hotel staff very helpful.

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comments about our hotel. We're pleased to see that you enjoyed your stay. In hope to have the chance to welcome you again Regards, Sébastien Collin More

Winnipeg, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 9, 2014

Ask for room 350. This room was much larger than the one across the hall. We were amazed at the size and character of the room. 2 queen size beds (end to end) across the room from each other with 2 leather chairs, a small table and a wooden desk with 2 chairs arranged in between the beds. The room... More

Was this review helpful? Yes
Sebastien_Collin, Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comments about our hotel Ermitage. We're pleased to see that you enjoyed your stay. Hoping to have the chance to welcome you again. Regards, Sébastien Collin More

Montreal, Canada
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

We went to Quebec for the Carnaval. The hotel staff were very friendly and helpful, the room although small, was very comfortable, one of the better hotel beds I have slept on in a hotel. The location could not have been better. The hotel was in a quiet part of town but still only a five minute walk from the... More

Was this review helpful? Yes
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your nice experience in our hotel. We're really pleased to see that you enjoyed all parts of your stay. Hoping to welcome you again. Best regards, François Bergeron-Ouellet More

Montreal, Canada
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 22, 2013

Very nice location. Right in the old city and near the citadel. for those who like to browse or window shop, you are located next to a commercial street. The room is on the cozy (small) side. However, you do have a fridge and coffeemaker. The bed was soooooo confortable. I am not usually able to sleep the first night... More

Was this review helpful? Yes 2
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to write this nice review about our hotel Ermitage! We're pleased to see that you enjoyed the comfort of the room and also our perfect location. Hoping to welcome you again shortly. Best Regards, François Bergeron-Ouellet More

British Columbia
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed here for four nights. The location is excellent, inside the walled city and within walking distance to all the sights inside and outside the walls. Staff were friendly and helpful, and allowed us to store our bags for the day as we arrived at 9:00am. The complimentary breakfast is a short walk around the corner and had a... More

Was this review helpful? Yes
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel. We're pleased to see that you enjoyed your stay. Regards, François Bergeron-Ouellet More

Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 29, 2013

The hotel was located within the Old City walls itself. Everything in Upper Town and Lower Town is withing walking distance. We stayed for 4 nights in early Sept 2012, in a 2 double bed room. The 2 beds faced each other, separated by a set of tables and chairs in the middle, making the room quite big. Heavy curtains... More

Was this review helpful? Yes 1
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel Ermitage. We're pleased to see that you enjoyed your stay. Hoping to welcome you again. More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed August 6, 2013 via mobile

We stayed in an economy class room and figured out very quickly that it wasn't worth what we were paying for. We don't recommend staying in the economy room on the first floor. this hotel is connected to hotel Acadia, so we were shown alternatives there.

Was this review helpful? Yes
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your comment about our hotel L'Ermitage. We're disapointed that our room haven't met your expectations, our economic rooms are quite small but mainly freshly renovated. At least you have find a room convenient for your stay at our Hotel Acadia and we're pleased to see that you enjoyed your stay as... More

Willunga, Australia
Top Contributor
59 reviews 59 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 29, 2013

Great location inside the walls of the old city so very convenient to all the sights. Another important feature was it is on a quiet street. Rooms are a good size and the price is very reasonable for the old city. Less convenient is the lack of a lift and we were on the top floor. Also there is no... More

Was this review helpful? Yes 1
FBergeron-Ouellet, General Manager at Hotel l'Ermitage, responded to this review

Dear guest, Thank you for taking time to share your opinion about our hotel, this is really appreciate. We're pleased to see that you enjoyed your stay. Hoping to welcome you again during a next trip. More

Owners: What's your side of the story?
If you own or manage Hotel l'Ermitage, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel l'Ermitage? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel l'Ermitage

Address: 60 rue Sainte-Ursule | Old Québec, Quebec City, Quebec G1R 4E6, Canada
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel l'Ermitage 2*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Travelocity, Tingo, Otel, BookingOdigeoWL and Venere so you can book your Hotel l'Ermitage reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel L'Ermitage Quebec/Quebec City

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (19)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (3)
Viewed
Bathroom (3)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Other (7)

Amenities

Free High Speed Internet ( WiFi ) Spa
Hotel Style
#9 Spa Hotel in Quebec City #36 Family Hotel in Quebec City
Hotel Class
Number of rooms
10

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer