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All 97 Quebec City hotels

Hotel Chateau Laurier

3.5 of 5 Hotel   |   1220, Place Georges V Ouest, Quebec City, Quebec G1R 5B8, Canada
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68%
Ranked #58 of 97 hotels in Quebec City
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 8, 2014
lovebird18 Calgary, Canada
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521 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 8, 2014

We had a good time visiting Quebec City for it's 60th Anniversary of the Winter Carnival after all the wild goose chases we had when we arrived. The check-in attendant had us on a treasure hunt for our hotel room. There were two elevators and we were not told about this. So, of course we took the elevator at the... More

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Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review

Bonjour, We would like to thank you for voicing your opinion regarding your stay at the hotel. If we don't know what our guests don't like, we cannot improve. Some of your comments will be used for our training. Julie, our concierge is one of our key employees, always eager to help our visitors. Hope you will visit us again...the... More

Hudson, Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2014

It was very clean and we could not be happier with our stay at Hotel Chateau Laurier. It was perfect for a family and for our plans while in the area. Going back to the area with friends this summer and already planning our next stay at this hotel.

Was this review helpful? Yes 3
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this review

Bonjour Amy J, Thank you for your wonderful review. We are glad you enjoyed your stay with us and we look forward to your return. Good news, the Internet access in now free of charge since today! Johanne Caron director of sales and marketing More

NH
1 review
3 of 5 stars Reviewed February 23, 2014

My husband and I just returned from our stay at this hotel. I don't usually write reviews, but felt compelled to write one here because I was surprised and dismayed at what I thought I was getting and what I actually received. We arrived at 930 to find the room we had booked was a tiny corner room with a... More

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Traveling, Thank you for voicing your opinion regarding your stay at the Hotel, very sorry it was not up to your expectation. We offer several room type and a superior and delux could have been more sutable to your lifestyle. We certainly hope that you will give us a second chance and please contact me directly should your travels... More

Toronto
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 22, 2014

This hotel is great! My entire family (there were 7 of us) stayed here for a weekend during the carnival and we were very pleased! The location was perfect for the carnival activities and the parade...and it is very short walk to old Quebec City also. The hotel was clean, quiet and comfortable and the staff were friendly and helpful.... More

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Globetravel, We are happy to hear that you are satisfied with our hotel. We strive to offer great service consistently, and hope to welcome you again soon. Johanne Caron More

Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

I chose the Hotel Chateau Laurier for its location for Winter Carnival this past weekend, and I could not have been happier with my choice. It was a terrific location for the carnival and for exploring the old city. The activities at the Plains of Abraham were just a couple of blocks away, as was the ice palace. A good... More

Was this review helpful? Yes 1
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour BarbJ117, On behalf of the General Manager and the entire team of the Hôtel Château Laurier Québec, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. YOu will always find at the hotel a home away from home. We look forward to your next visit. Johanne Caron director of... More

Nashua, New Hampshire
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 7, 2014

We made a trip to Canada for our honeymoon in February 2013 and chose the Hotel Laurier because it was rated as a 4 star hotel and was near the winter carnival. We had stayed in Ottawa and Montreal at lesser rated hotels on previous nights leading up to this. Needless to say, this was the worst of the three... More

Was this review helpful? Yes 1
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Renee M, We are truly sorry about your less than desirable experience at the Hotel. The Carnival is peak season and on the last weekend with the parade being on our street it can be noisy. A room facing the giant park ' plains of Abraham' would have been a better choice for you. JOhanne Caron More

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 6, 2014

We stayed here for Carnival because of the location. We were very concerned about the shape of the hotel due to the negative reviews. We were VERY surprised. We arrived and had no problems at all checking in. Our room was in the main part of the hotel and was on the first floor. We had no real view because... More

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Canuckie, On behalf of the General Manager Mr. Alain Girard and the entire team of the Hôtel Château Laurier Québec, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. We are proud of our establishment. We hope you will visit us also during the summer. Johanne Caron More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2014

We spent two nights here on our first trip to Quebec. We went for Carnaval and you can't beat the location of this hotel: the Plains of Abraham are across the street, and that's where most of the activities are. The staff were lovely -- very friendly and helpful. But the building and facilities are tired and shabby. They're in... More

Was this review helpful? Yes 1
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour 71EJL, Thank you very much for all your comments. The director of technical services confirmed that recently we experienced a problem with the pool water heater. The temperature is normally much more comfortable, please accept our sincere apologies, the situation as been resolved. We are currently renovating 40 rooms, these rooms are located in the original building, and they... More

San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

Beautiful hotel, excellent location. We walked all through old quebec, stopped at shops and bistros. Wish we could have stayed longer! Cab ride to the mall, but the nearby shops a d scenery are much more enticing.

Was this review helpful? Yes
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour idontstay, Thank you for your comments. We are happy to hear that you enjoyed your stay, we look forward to welcome you again very soon. Johanne Caron director of sales and marketing More

Toronto, Canada
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 18, 2014

4 stars hotel with a small old room. We expected something nice but what we got was for about 2 stars. Such a waste!!! The location is nice & the Hotel itself is fine but the room is bad. They try to save money on everything & rip you off where possible: parking, internet & breakfasts. We visited friends who... More

Was this review helpful? Yes
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Axel B, We are sorry that our accommodations did not meet your expectations, especially since we take great pride in our hotel and services. We offer so many different room type, we know we could have suggested another room that would have been more appropriate for your lifestyle. At any time a visitor should contact the director on duty... More

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Additional Information about Hotel Chateau Laurier

Also Known As:
Chateau Laurier Hotel
Chateau Laurier Quebec City
Hotel Chateau Laurier Quebec/Quebec City
Address: 1220, Place Georges V Ouest, Quebec City, Quebec G1R 5B8, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #58 of 97 hotels in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Chateau Laurier 3.5*
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