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Hotel Chateau Laurier

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1220, Place Georges V Ouest, Quebec City, Quebec G1R 5B8, Canada
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Hotel Chateau Laurier
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Hotel Chateau Laurier
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735 reviews from our community

Traveler rating
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    134
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Brigit, Francis and Maude made our stay in Quebec extra special--extra memorable. I have yet to receive such warm, accommodating staff at a hotel. Our room was extraordinary--with a view of an extraordinary city. Thank you!

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Lewis M, Thank you so much for taking the time to share with us your experience at the Hôtel Chateau Laurier Québec but especially with our future customers. You have best summarized the main objective of the service team which is to exceed the expectations of our customers. We hope to see you again soon. Jcaron More 

Vaughan, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel continues to be an extremely clean property and if you make the correct selection of the room (renovated ones on the far away wing of the hotel ) you will have a great experience.However this is where the positive experience at this property stops for me. I have stayed at this hotel more than 3 times and this... More 

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Cristina, We are truly sorry that your stay didn't live up to your expectations. We can assure you that every day, we strive to be the best. In your case, it seems that we didn't succeed. However you see us very uncomfortable, since we do not charge for services such as: Wifi, crib or cot for children sharing the... More 

Senior Contributor
37 reviews 37 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect spot about the length of a football field from the entry gate to the old city. Low season prices weren't much more than $100 - I have spent over double that to stay maybe 2 blocks away (in high season, mind you). Anyhow its an immaculately appointed hotel compared to much of the smaller hotels downtown. There are several... More 

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Scott B, On behalf of the General Manager and the entire team of the Hôtel Château Laurier Québec, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. We look forward to your next visit. Jcaron More 

Ottawa
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This is probably a very convenient and reasonable hotel for tourists visiting old Québec. I did find it odd and a bit disconcerting that room service including breakfast (!) was supplied by the adjacent Saint Hubert (for Ontarians this is equivalent to Swiss Chalet or a chicken roasting house). Since I could not order a glass of wine to my... More 

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Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour RenataOttawa, Thank you very much for all your comments, good and not so good. We need feedback in order to be better in the future, so it is greatly appreciated. We would like to rectify a miunderstanding the electronic wine bar use a smart card. Guest may select half or full glass, not full bottle. You find 3 machines... More 

Hamilton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The best service, every single time! Right from the Check-IN time when the Manager observed that there was a small waiting line,she immediately left her office and came over the counter to help her Guest to help us out. My husband and I had booked two nights( March 16th & 17th ) The hotel was busy due to Ontario Spring... More 

Was this review helpful? Yes 2
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour familyMarshall, Thank you so much for taking the time to share with us your experience at the Hôtel Chateau Laurier Québec. You have best summarized the main objective of the hotel which is to exceed the expectations of our customers. We look forward to your summer visit. Jcaron More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the chateau laurier, and every time it a great experience. It has a prime spot in the heart of Old Québec; at walking distance from a full of activities and restaurant. Staff is always helpful and smiling (shout out to Maxime and Maude). Wwill definitely stay there again at my next Quebec city visit.

Was this review helpful? Yes
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Félix-Antoine, Thank you for taking the time to share your satisfaction to us and especially to our future guests. Thank you for the pat on the back to two membres of our service team, it is a source of motivation. Jcaron More 

Quebec City, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room are classy and have enought of space for all the family. It is close to shopping and attractions. The gym has 24hr access and the availability of the saltwater indoor pool, Finnish sauna and outdoors spa allows for a nice balance between exploring the old town which is a very close walk with relaxation. Wine bar are so... More 

Was this review helpful? Yes 2
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Anthony G, Thank you so much for taking the time to share with us your experience at the Hôtel Chateau Laurier Québec but especially with our future customers. You have best summarized the main objective which is to exceed the expectations of our customers. We hope you will return soon. Jcaron More 

Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked using Booking.com as they had the best rate. We had stayed here before and liked the location, service, and the room. Wine bar opposite the elevators! The hotel is opposite the Plains, close to restaurants, night life and Place Royale. If you are not familiar with Quebec City then leave your vehicle parked and explore on foot. The... More 

Was this review helpful? Yes 2
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Clack52, We are happy to hear that you are satisfied with our hotel every time you stay with us. We strive to offer great service consistently. We hope you will come back and visit us again soon. jcaron More 

Summertown, Australia
Top Contributor
52 reviews 52 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok, so it's not a real castle, but sitting inside the only walled city in North America, and looking like that, you can understand why that's what I call it. I have only had the chance to stay here once but it was certainly interesting. Like all of the old CP hotels, the Chateau maintains much of the old world... More 

Was this review helpful? Yes
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Sean J, Thank you for your comments. We are happy to hear that you enjoyed your stay. jcaron More 

Ottawa, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I came here for our anniversary trip to Quebec City. For the price point we were expecting very basic accommodations however, we were pleasantly surprised. Our room was lovely. It was divided with the queen size bed, television and writing desk on an upper level with washroom, fridge, television, and desk on the lower level. Our only... More 

Was this review helpful? Yes 1
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this review

Bonjour Nicole D, Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. We hope you will return soon. jcaron More 

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