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All 103 Quebec City hotels

Best Western Premier Hotel l'Aristocrate

3.0 of 5 Hotel   |   3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
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Ranked #19 of 103 Hotels in Quebec City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
shamrock55 Florida
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532 reviews from our community

Traveler rating
    286
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    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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  • Italian first
  • Portuguese first
  • Spanish first
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Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our stay at the BW Premier Hotel l'Aristocrate was exceptional from check in to check out. We drove in from Vermont and found the hotel easily from the interstate. The staff was friendly and knowledgeable. Our room was modern, clean, comfortable & very quiet. Although we had a car, the hotel is within walking distance to the Quebec Aquarium and... More

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour shamrock55, A world traveler giving us a A+ is extremely meaningful and I would like to thank you for this consideration. It is always rewarding for all our team members to receive such a great feedback and you can be assured that your recommendation is very significant for us. Thanks again for taking the time to review our hotel... More

Santa Barbara, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our 6-night stay at the BW Premier Hotel l'Aristocrate was outstanding. The staff is very knowledgeable, friendly, extremely helpful, and went out of their way to make our and other guests' stays most enjoyable and convenient. The free shuttle to and from downtown Quebec City was generally punctual and provided us excellent transportation, flexibility and the side benefit of seeing... More

Was this review helpful? Yes 2
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour picksomething, Thank you for your great review and a special note for designating our hotel ‘’5 Star in your book’’; for all our team members your assessment is extremely rewarding! You can be assured that we will be more than please to welcome you again and thank you for your recommendation which is very meaningful for us. Best regards... More

Blainville, Quebec, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

I am normally really NOT difficult but this hotel is terrible! The room is pretty and they're is enough space but the NOISE is terrible! No soundproofing at all. They start to vaccum at 8h30 AM and you can hear your neighbours like if they were just beside you in YOUR room. I complained to the girl at the desk... More

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Florence L, I would like to apologize for not having been able to meet your expectations. You are absolutely right about the fact that the first day of your stay the room attendant should not have clean your room as you had put the DND sign; let put this on the lack of experience. We have reviewed the situation... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is incredible.....great service, rooms are amazing and very clean.......There is a big parking ans the restaurant has nice food...The only problem is the distance from old Quebec....without car it´s pretty bad to reach the good spot of the city......

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Fabiano S, I would like to sincerely thank you for this excellent review. You can be assured that the entire front desk and housekeeping’s team members will be delighted with your comments. Thanks again for sharing your opinion, Carole More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great service. Rooms were very good albeit thin walled. The bathroom lacked any storage / additional space for personal toiletries. Restaurant was full both nights I stayed. remember to make dinner reservations in advance.

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Kiran C, Thank for reviewing our hotel following your recent stay with us. You can be assured that both our front desk and housekeeping team members will be delight with your comment. Best regards and we will wait the pleasure to welcome you again. Carole More

Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

I never stay at Bestwestern hotels, but I decided to book a stay for two nights at this Quebec location because it has good reviews in TA, but oh was I disappointed. For starters I can't understand how can any one give this hotel a good rate for cleanliness when the place is pretty disgusting, The carpet in the entire... More

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Emilia N, I would like to apologize for not having met your legitimate expectations. Based on your comments, it is clear that we have dropped the ball. You can be assured that our housekeeping team does a professional job and they deserve their great reputation. Having said that, it is obvious that we have had a very unusual situation... More

Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If there is a friendlier place, we don't know about it, and we have travelled extensively. It starts right at the front desk. The reception is all smiles; professional, courteous, efficient and attentive. They make you feel right at home, which is why we keep coming back. The location of this Ste-Foy hotel is ideal. It is situated within two... More

Was this review helpful? Yes 2
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour GlobetrotterSH, Thank you for your thorough review and a special thank you for giving us a perfect note of 5/5. You can be assured that your opinion is extremely meaningful for our team. Your assessment of your renovation is great and you can be assured that all our team members will be delighted with your excellent comment concerning their... More

australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Front of house staff courteous. Reported a blocked toilet and received a plunger to unblock it which was a new experience! Small rooms with an interesting bathroom layout. Overall this facility is clean, neat and tidy. Okay for a one night stay.

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour aussiemum1 aust… Thank you for reviewing our hotel following your September stay. I am glad that you have appreciated the courtesy of our team members as well as the cleanliness of our hotel. However, I would like to apologize for the situation you described with the blocked toilet; you can be assured that it is absolutely not the way... More

Kelowna, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As an avid business and personal traveller, I have stayed in too many hotels/motels to remember. Often stay at BW hotels throughout the country and must say that the 2 Premier hotels I have stayed at in the last 6 months have disappointed, even though the TA reviews were positive. The cons included… - very small rooms - bathroom was... More

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Stirlman, Thank you for reviewing our hotel and I am sorry that we were not able to meet your expectations. I understand, with the description you are giving that you have reserved a Confort room which is our smaller rooms. I would suggest for your next visit a Signature rooms which are 20% larger than the Confort category. I... More

Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the best hotel stays I've had in years, and it was at a best western..!??? I now understand their premium ranking on this line of their hotels. My room was huge, new, clean and modern. The bed was unbelieveably comfortable. I want one. The staff amazed me with their attentiveness. Quick story - I arrived late (around 10pm)... More

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour David B, What a great review, thank you so much. We are very proud of our team members and the consideration each of them have for our guests; thanks for highlighting the quality of service, you can be assured that they will be thrilled with your comments. We will wait the pleasure to welcome you again, Carole More

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Additional Information about Best Western Premier Hotel l'Aristocrate

Address: 3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Premier Hotel l'Aristocrate 3*
Number of rooms: 100
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Also Known As:
Best Western l Aristocrate
Best Western Quebec City
Quebec City Best Western
Best Western Premier Hotel L'Aristocrate Quebec/Quebec City

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