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Best Western Premier Hotel l'Aristocrate

Certificate of Excellence
3.0 of 5
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3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
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Best Western Premier Hotel l'Aristocrate
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Ranked #22 of 104 Hotels in Quebec City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Denys222 Drummond New Brunswick, Canada
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368 reviews from our community

Traveler rating
    208
    131
    21
    5
    3
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111
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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Drummond New Brunswick, Canada
Top Contributor
55 reviews 55 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enjoyed the suite , well situated, front desk care about it's customers. My son and his girlfriend had a king bed room on the 2 nd. floor and they heard the adjacent room having an argument until 1 a.m. on the first night. All was ok after that.

Was this review helpful? Yes 1
JulieLeclerc, Director of Operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour M.Denys, Thank you very much for taking the time to write us your appreciation about our hotel. We do apologies for the inconvenience cause by your son's neighbor. You can be assured that our team members will be delight with your comment about their quality of service. Thank you for your recommendation and we look forward to hosting you... More 

Cambridge, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Upon arriving in Quebec City our GPS promptly got us lost. Once we found our way towards Hotel Ave we came across this hotel and promptly pulled in to the parking lot. We did not reserve a room in advance because we were unsure how far we would make it that day but our front desk agent happily accommodated us.... More 

Was this review helpful? Yes 1
JulieLeclerc, Director of Operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour, Bonjour, Thank you very much for taking the time to write us your appreciation about our hotel. Please accept our apologies for the misunderstanding observed by our employee regarding the language issue. We pride to be able to speak to our guest in their language. Be assured that your comments have been taken into consideration and communicated to our... More 

Ottawa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 20, 2015

Have been to this hotel a few times. It's very accessible from the highway, so you can get in and out of the city pretty easily. It's about a 10-15 min drive to old Quebec and also close to some nice restaurants around the corner. There is a tasty pasta place right across the street. In terms of the facility... More 

Was this review helpful? Yes 1
JulieLeclerc, Director of Operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour, Thank you for reviewing our hotel following your December’s stay with us. Your comment is very meaningful for our team members. We hope that we will have the privilege to welcome you again this year. Best regards More 

1 review
5 of 5 stars Reviewed February 20, 2015

Amazing experience. Subtle touches, personalized greeting note and chocolates upon check in, clean and beautifully decorated. Perfectly located near major arteries and both bridges for business and pleasure alike. Especially for business, smart decision to stay hear. It may be one of the only places that offer rooms with balconies for all the smokers out there, fyi. Until we quit;... More 

Was this review helpful? Yes
JulieLeclerc, Directors of Operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Mike, We thank you for taking the time to write us. Please be assured that we have communicated your comments to our team. Looking forward to welcoming you in a near future. Regards More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 17, 2015

Stayed at this hotel on the recommendation of the travelers on tripadvisor and we were not disappointed. The service at the front desk was excellent! They were able make recommendations & make reservations for us at local restaurants (including their own) despite the busy carnaval and valentines day weekend. They even helped us order pizza and had it sent to... More 

Was this review helpful? Yes
JulieLeclerc, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Aaron, Thank you very much for taking the time to write us your appreciation about our hotel. Please be assured that your comments have been taken into consideration and communicated to our team. Your feedback is of the utmost importance as it provides insight in order for us to improve the quality of our product and services. We look... More 

Montreal, Canada
Top Contributor
55 reviews 55 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 17, 2015

I stayed at this hotel for a total of five nights. It was close to my destination so I decided to book it. The hotel was just renovated, and was very appealing to the eye. The beds were comfortable, and the staff were very friendly and spoke both English and French. The restaurant food was OK, but very pricy. There... More 

Was this review helpful? Yes
JulieLeclerc, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Alex, Thank you for choosing our hotel for your last visit and for taking the time to write us your comments. We are delighted you had a pleasant stay. Please be assured that we communicated your observations to our team in order motivate and continually improve our level of service. We look forward to welcoming you in a near... More 

Windsor, Canada
1 review
5 of 5 stars Reviewed January 20, 2015

At the first sight the hallways and the rooms appear to be austere. It very much resembles the European style hotels. Clean, nice place to overnight. The people at reception are extremely pleasant and warm. Definitely a hotel I recommend.

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour Alexis F, Thank you for assessing our hotel following your recent stay with us. You can be assured that our team members will be delight with your great comment about the quality of service. Thank you for your recommendation and we will wait the pleasure to welcome you again. Carole More 

Waterbury, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

Stayed at this hotel on a spur of the moment trip to Quebec City. The staff were very polite, pleasant & accommodating. The hotel is nicely located right off the highway, but still quiet & only 10 minutes to Old Quebec. The rooms are very modern, updated, sparkling clean & well appointed. Will definitly consider staying here again.

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour maria m, Thank you for your wonderful review and for granting us a perfect score of 5/5. You can be assured that our entire team will be thrilled with your comments. We will wait the pleasure to welcome you should your plan brings you back in the beautiful city of Québec. Carole More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015

travelled for a week from London Ontario to Nova scotia and this was our best stay. Room clean and modern with well apportioned room. Restaurant offer the best in food. Delicious, amazing, enchanting French cuisine. Some might say expensive it was the only food that left us feeling happy and pleasantly full with no side affects. Staff was friendly and... More 

Was this review helpful? Yes 1
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour des43, Thank you for your great comment; we are very proud to be designated ‘’your best stay’’ along your trip. You can be assured that all our team will be thrilled with your review and hope that you will be able to stay longer upon your next visit. Carole More 

New Brunswick, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 29, 2014 via mobile

Nice. Clean. Quiet. Those words would best describe this location. Fast friendly check in with no difficulty speaking English. Clean and comfortable beds. Not sure how this location is considered Premier though. The bathroom is very small in the room we stayed in, however it was done very nicely.

Was this review helpful? Yes
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review

Bonjour KWhopper, Thank you for reviewing our hotel following your December’s stay with us. Your enthusiastic comment is very meaningful for us and our team members. Thank you again and I hope that we will have the privilege to welcome you again in 2015. Carole More 

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