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Hotel Universel Quebec

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2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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Hotel Universel Quebec
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206 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
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    (206)
  • Mar-May only
    (51)
  • Jun-Aug only
    (71)
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    (55)
  • Dec-Feb only
    (29)
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Toronto
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we approached the hotel it looked very dated from the outside, but we were pleasantly surprised when we got inside our room, very modern and nicely updated. The pool/spa area is pretty impressive for a hotel of this caliber. The surrounding area includes a supermarket, a shopping mall and a University campus across from the hotel. Only strange thing... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. We are glad you seem to have enjoyed your stay with us. We are delighted to know you liked your room and were also enthusiast about our pool area. As you mentioned, our guests can enjoy a spa experience since our indoor pool is right next to a hot tub and a... More 

Charlottetown, Canada
2 reviews
1 of 5 stars Reviewed 1 week ago

Pool is very very small with hardly a shallow end so not suitable for small children. Our rate was 160 plus taxes which came to close to 200. This should be an 80.00 room max. Hotel was quiet but outside was very loud with traffic and garbage trucks as the hotel is surrounded by apartments. Ac was very very loud.... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Hello, We were very sorry to read that your stay with us disappointed you. However, thank you for provided us with some feedback as it helps us to continually improve ourselves. Our guests’ expectations and comments are important to us. Our pool is not the biggest one as it shares space with our Scandinavian style spa and our exotic indoor... More 

Travelers are raving about these Quebec City hotels

kolkata
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited this hotel with my wife. Rooms were clean and very spacious. Bathrooms were clean but looks old. This hotel is located away from city center so rate is little bit cheap. There is Boston Pizza in hotel premises and they serve good food too. Swimming pool is good and having very strong smell of chemicals.

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. Our guests’ comments are very important as they give us the opportunity to improve ourselves. We are happy to hear that you liked your stay at our hotel. Our guests generally appreciate our spacious rooms and we are glad to know that it was your case. We take... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beds and bathroom were clean and comfortable and the decor updated. However we had no window which made the room super dark. The front desk staff the night we checked in was having what appeared to be a temper tantrum and paid very little attention to guests and barely answered questions, which was off-putting. The downside to the Nordic... More 

Was this review helpful? Yes 2
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are glad that you liked many aspects of your stay at our hotel. First off, we are happy that you found your room clean and comfortable and that you liked the updated décor. Our house keeping staff will be pleased to know this. For the attitude or... More 

Vaudreuil-Dorion, Canada
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there one night on June 28th. Service was okay. I notice the personnel spoke English to a customer and I appreciated they made an effort in speaking English (I speak French. The Nordic spa was definitively a plus for me and my friend as the rain prevented us from doing some sightseeing. The other customers' kids loved the pool... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

First of all, we want to thank you for taking the time to write a review. We are glad you enjoyed your stay at our hotel! We always try to respect our customer’s demands as best as we can. We are happy you enjoyed your room on an upper level. Moreover, we make sure that our staff at the reception... More 

Dudley, England, United Kingdom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 26, 2015

Nice hotel, nice rooms, comfortable beds. Good facilities and complimentary breakfast. Nice and quiet, so had a good nights sleep. Only stayed for one night and enjoyed it. There was nothing I didn't like about it.

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are glad you had a nice time at our hotel! The most important thing is to have a good night’s sleep when you are away from home. That is why we make sure to have comfortable beds and our housekeeping staff takes the time to clean everything thoroughly. Overall,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 25, 2015

Stayed here for one night as part of a 3 day tour from Toronto to Montreal. While we were waiting for our tour guide to hand out our key cards I was able to use the hotel computer that were located in the lobby. The computers were fast enough and was a nice touch for those who like to read... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are happy to see that you had a nice stay at our hotel! First, most of our customers enjoy our indoor pool and spa. It is a nice area to relax and enjoy your vacations. We are glad you liked it. For the Wi-Fi, we advise our customers to... More 

Gatineau, Québec
2 reviews
4 of 5 stars Reviewed June 15, 2015

The swimming pool is a big plus. The in site BP is very handy. Also close to shopping mall (Metro, Tim Hortons, etc.) The size of the room and the beds were comfortable. Too bad there was no fridge in the room.

Review collected in partnership with this hotel

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to express your satisfaction on TripAdvisor! It is always nice to hear good words from our customers. First of all, most of our customers enjoy tremendously our pool and spa area. Kids can play in the pool while the parents are in the spa or relax in a chair nearby the pool. Furthermore, it... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015 via mobile

I booked a room in this hotel on June 11 but found that there was no any wifi signal in my room. I ask the front desk clerk but she just simply told me they can't do anything, she let me stood there like a hollow man. and serviced another customer. The coffee maker is dirty, heater is old and... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are sorry to hear that your stay did not meet your expectations. Let us assure you that we take our customers’ reviews very seriously. First, for the Wi-Fi, it usually works in all our rooms. You did the right thing by advising our reception staff. It is not in... More 

Birmingham
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 5, 2015

This was one night on a coach tour. The room was comfortable and we slept well. The only things to comment on are the unhelpful man on reception, and the disorganized breakfast. Its hard to see how anyone can look at the arrangements and think they are ok. We had to book breakfast and pay cash in advance, but the... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

First of all, we thank you for taking the time to write a review. We are glad you slept well and found the room comfortable. On the other hand, we realise that there has been most probably a misunderstanding about the breakfast. Usually, we ask groups to reserve their breakfast at least one day in advance so as to avoid... More 

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