We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Universel Quebec

Hotel deals
Hotel packages
2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Universel Quebec
Professional photos View all
Browse nearby
Hotel Universel Quebec
Add Photo

198 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    31
    57
    57
    27
    26
See reviews for
67
59
10
33
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (198)
  • Mar-May only
    (51)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (29)
All months
Dudley, England, United Kingdom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel, nice rooms, comfortable beds. Good facilities and complimentary breakfast. Nice and quiet, so had a good nights sleep. Only stayed for one night and enjoyed it. There was nothing I didn't like about it.

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are glad you had a nice time at our hotel! The most important thing is to have a good night’s sleep when you are away from home. That is why we make sure to have comfortable beds and our housekeeping staff takes the time to clean everything thoroughly. Overall,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night as part of a 3 day tour from Toronto to Montreal. While we were waiting for our tour guide to hand out our key cards I was able to use the hotel computer that were located in the lobby. The computers were fast enough and was a nice touch for those who like to read... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are happy to see that you had a nice stay at our hotel! First, most of our customers enjoy our indoor pool and spa. It is a nice area to relax and enjoy your vacations. We are glad you liked it. For the Wi-Fi, we advise our customers to... More 

Gatineau, Québec
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The swimming pool is a big plus. The in site BP is very handy. Also close to shopping mall (Metro, Tim Hortons, etc.) The size of the room and the beds were comfortable. Too bad there was no fridge in the room.

Review collected in partnership with this hotel

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to express your satisfaction on TripAdvisor! It is always nice to hear good words from our customers. First of all, most of our customers enjoy tremendously our pool and spa area. Kids can play in the pool while the parents are in the spa or relax in a chair nearby the pool. Furthermore, it... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I booked a room in this hotel on June 11 but found that there was no any wifi signal in my room. I ask the front desk clerk but she just simply told me they can't do anything, she let me stood there like a hollow man. and serviced another customer. The coffee maker is dirty, heater is old and... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are sorry to hear that your stay did not meet your expectations. Let us assure you that we take our customers’ reviews very seriously. First, for the Wi-Fi, it usually works in all our rooms. You did the right thing by advising our reception staff. It is not in... More 

Travelers are raving about these Quebec City hotels

Birmingham
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was one night on a coach tour. The room was comfortable and we slept well. The only things to comment on are the unhelpful man on reception, and the disorganized breakfast. Its hard to see how anyone can look at the arrangements and think they are ok. We had to book breakfast and pay cash in advance, but the... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

First of all, we thank you for taking the time to write a review. We are glad you slept well and found the room comfortable. On the other hand, we realise that there has been most probably a misunderstanding about the breakfast. Usually, we ask groups to reserve their breakfast at least one day in advance so as to avoid... More 

Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 1, 2015

Just one word magnificent A small hotel in infrastructure but with very good service and amazing location near everything, I love it, OMG the POOL and spa area Thanks to everyones in special to Nancy she always is very friendly and helpfully smiling very kind .

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for this amazing review! We are so glad you had a great time staying at our hotel. First, we are touched you found our service very good and took the time to thank Nancy personally. Our staff works very hard to give the best service as possible; thus, it is always nice to hear from satisfied customers. We... More 

Ontario
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed March 17, 2015

Attended the Canadian University Lady Basketball Finals hosted by Laval University. The location was great as it was right across the street from the complex. Very easy access to downtown and Old Quebec. The bus stop was right across the street. $3.25 got right to the heart of old Quebec. The room was nice but not always made up very... More 

Was this review helpful? Yes 4
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. Our guests’ opinions are very important as they give us the opportunity to improve ourselves. We are glad to hear that you liked your stay at our hotel. It is true that our guests actually appreciate our location right across the street from PEPS complex at Laval University and only a few... More 

Magog, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 24, 2014

Nothing amazing about this hotel but clean. Well located, area is fine, not too far from the action in Quebec. Very nice pool and spa inside the hotel. We had a superior room with spa in the room, well decorated.

Was this review helpful? Yes 4
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value our customers’ opinions, since it helps us improve ourselves. First of all, many of our guests enjoy the pool and spa in our hotel and we are glad you enjoyed it as well. Furthermore, it is true that we are well located, since we are steps away from... More 

San Francisco, California
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed November 3, 2014

First off, let me say that I slept well all four nights. I had a room close to the elevator, which was no problem. And It is so convenient to Universite´ Laval. And the bus lines. But it is an older hotel, completely lacking in charm or modern updates. I wouldn't have wanted to spend any time in the room... More 

Was this review helpful? Yes 3
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. Your opinion is important to us, since it helps us improve our services. First, we are glad you liked many aspects of our hotel. It is true that we are conveniently located right next to Laval University and many bus lines. On the other hand, it is also true that... More 

toronto
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed November 1, 2014

stayed there oct 29-31, 2014... good things about the hotel universel: - staff were great, very helpful - quick to get a taxi - one elevator but darn it worked fast - no waiting - lots of fast food nearby (the weird pyramid has lots to choose from, including a metro to buy beer/wine)...timmies just down the street - if... More 

Was this review helpful? Yes 2
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for sharing your comment. We like to read our customers’ feedback, because it helps us improve ourselves. First of all, it is true that we are close to Laval University and many restaurants. As you mentioned, it is the perfect location if you have business in the area. For your comment about the taxi ride to downtown Quebec... More 

Questions? Get answers from hotel staff and past guests. Ask a question

87 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
View from room (7)
Viewed
Dining (1)
Viewed
1:22
Videos (1)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (6)
Viewed
Dining (3)
Viewed
Business center/function rooms (6)
Viewed
Room/suite (10)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay