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Hotel Universel Quebec

2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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1 room 1 adult
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Hotel Universel Quebec
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260 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

I spent one night at this hotel when I was in town for business nearby. The hotel is old and feels rather grungy. I found a long black hair on my bed. The paint was chipping on the walls in some areas. There were no plugs near the bed to charge my devices. Worst of all, I could hear my... More 

Helpful?
Thank Brigitte C
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a few minutes to write about your recent stay with us. We are sorry to read that your stay was not up to your expectations. Our hotel is located in front of the Laval University, only 10 minutes away from the downtown area. This location enables us to offer free parking and is perfect to access... More 

Ottawa, Canada
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

I have been at this hotel at least 15 times in the past 4 years. Being a road warrior for business it is conveniently located. They have a nice pool with palm trees. They just added a Boston Pizza that makes it very convenient. Just across the street from the university.

Helpful?
Thank 528stephanel
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking your time to review our hotel on TripAdvisor. We are glad to read your great satisfaction and notice your loyalty. Our location is effectively one of our greatest assets. Our guests really appreciate also our hotel’s amenities such as our pool and our Boston Pizza restaurant. Thank you again for your loyalty and we hope to... More 

Montreal, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've spent the equivalent of 1 month in the past year at this hotel. It's not a luxury hotel but it's very conviently located, has a boston pizza inside which does room service, and it has a spa, sauna and pool. Service is good, free wifi and clean rooms.

Helpful?
1 Thank nypdliz
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. We are happy to hear that our hotel meets your expectations and needs. It is true that our guests actually appreciate the hotel’s amenities such as the spa, pool, sauna as well as the Boston Pizza Restaurant. Again, thank you for your review. We are always happy to... More 

Mont-Saint-Hilaire, Quebec, Canada
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Spent two nights at this hotel. We had booked several rooms since our whole basketball team were staying there for a tournament. The rates were excellent. I knew that this was an older hotel and rated three stars, but wanted a good rate from a well known establishment. The hotel in general is above average for a 3 star. The... More 

Helpful?
Thank Alex N
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We like to read our guests’ opinions as they help us know what we have done right and what needs to be improved. We are pleased that you chose our hotel for your basketball team. We do our best to accommodate sports team, as we offer many services on site.... More 

Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

So many things to say about it. First of all, clearly not a good location if you want to experience the Old Quebec nor DT Quebec. But I knew that before I booked, so I cannot complain about that. The service was not great. No closet in our room (so nowhere to put our clothes or belongings), no fridge in... More 

Helpful?
Thank Xavier79514
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are sorry that you did not like your experience at our hotel. We take our customers’ opinions seriously, as they help us improve ourselves. First of all, we are located about 15 minutes from the downtown area. There are lots of buses stopping right in front of the hotel every 5 to 10 minutes. We also offer free parking.... More 

Travelers are raving about these Quebec City hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

First time and last stayed 2nights room facing spa area was awakened at3:30 am People having a party in the thermo bath yelling and screaming and plenty of wine No one came to tell them to leave it was 4:30 am I called front desk and asked if they Could do something . Day 2 had to call again front... More 

Helpful?
Thank Pearl B
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

We are sorry to read that your stay was disappointing. Let us assure you that we take our customers’ opinions very seriously as they help us identify our strong points and what we need to improve. First of all, we would like to say that we do agree that the behaviour you have described is completely unacceptable. Our rules are... More 

Sydney, Australia
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 20, 2015

Stayed here for 2 nights in October as part of the organised tour. Overall it's ok. Rooms are of good size. The bathroom tub is a bit of problem. You can't shower without causing a flood on the floor because the curtain isn't long enough. The kettle wasn't working and the front desk didn't have a spare one. Staff are... More 

Helpful?
Thank danieldsyd
TommyBernier1, Responsable des relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review. We are glad that you have enjoyed your stay overall. First of all, we are happy that you found our staff helpful, since they always do their best to offer the best service as possible. On the other hand, we take good note of your comment about the curtain. We... More 

Perth, Australia
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed November 2, 2015 via mobile

We stayed at this hotel while on a tour. There is a restaurant on site (Boston Pizza) which serves very nice meals and staff are really lovely. The hotel has a lovely indoor pool/spa area which is very inviting. All staff at the hotel were friendly and helpful. The hotel is close to shopping area.

Helpful?
Thank bevhen
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you very much for taking the time to write a review on TripAdvisor. We are pleased to read that you enjoyed your stay at our hotel! Our pool and spa area is well appreciated by most of our guests, as it offers a relaxing haven. We are happy that you were able to enjoy it as well! Furthermore, we... More 

Montreal, Canada
1 review
1 of 5 stars Reviewed October 29, 2015

This shouldn't be classified as a hotel, but a MOTEL. The place needs major TLC. Rooms are small and dark, beds are uncomfortable, bathroom is tiny, stained carpets in the corridors and rooms which lets out a weird odor all around, and lobby area is not kept clean. To add to this, the staff was unfriendly and downright rude! We... More 

Helpful?
Thank lucy450278
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

We are sorry to read that your stay has not met your expectations. Let us assure you that we take our customers’ reviews seriously, as they help us identify what we have done right and what needs to be improved. First of all, we would like to precise that we clean our rooms and main areas every day. We will... More 

Melbourne, Australia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 22, 2015

My wife and I were a part of group tour and we were surprised at this hotel. It was short walk to hotels for a quick dinner or fast food . We found the room and bathroom to be very clean. The reception staff were helpful and courteous. They have a Sauna and Jacuzzi near the swimming pool, which was... More 

Helpful?
Thank Louis A
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We are pleased to read that you had a nice stay at our hotel! It is true that we are well located, as we are next to Laval Universty as well as many restaurants and shopping centers. Our customers also enjoy free parking! Furthermore, we are thrilled that... More 

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