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Hotel Universel Quebec

3.0 of 5 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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Hotel Universel Quebec
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159 reviews from our community

Traveler rating
    22
    45
    47
    22
    23
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (31)
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    (22)
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Kitchener
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel!! I really enjoyed my stay there. Stuff are ok, boston pizza restaurant was great!! Ver close to the university of laval..... But verrrrry far from downtown. Will definitely stay there again if I am not looking to visit the downtown touristic areas.

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value your opinion as we are constantly trying to improve ourselves. First, we are glad you enjoyed your stay with us! We are happy you enjoyed the Boston pizza restaurant. It is a great place to watch sports game or have a nice dinner. Furthermore, it is true that... More

Hartlepool, United Kingdom
Top Contributor
52 reviews 52 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here last week whilst on a tour. Had no problems what so ever. The room was ok the beds comfortable. To be fair we where still suffering jet lag so after our evening meal we just rested. The pool area down stairs was really very pleasant and would have liked to spend a day just relaxing there. It was... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value your opinion as we are constantly trying to improve ourselves. First, we are glad you enjoyed your stay. Our pool and spa area is usually well appreciated by our guests and we are pleased you enjoyed it as well. Furthermore, we are more than happy that you found... More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Outside front door there is a 3 star sign for this hotel and really that's all it is. The room I had was very large and had a spa bath but the room was very dark. Not very good lighting, everything was painted dark brown, brown carpet and furniture. However they do have a indoor pool & spa. It was... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value your opinion as we are constantly trying to improve ourselves. First, it is true that our guests appreciate our indoor pool and spa, especially during fall and winter, since it is colder outside. On the other hand, the colors and lighting were chosen on purpose to create a... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was filthy! Service was mediocre, hallway and rooms were very dirty.stayed 1 night although had originally booked for 3! I don t know how this hotel got it s four stars because i wouldn t give it one.Asked for directions at reception and was made to feel like i was inconveniancing them. Dealt with three people at reception... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value your opinion as we are constantly trying to improve ourselves. We are sorry your stay did not meet your expectations. We can assure you that follow-ups will be done in order that your situation does not happen again. First, we would like to precise that the hotel is... More

Sydney, Australia
Top Contributor
97 reviews 97 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here 1 night. Our room was very comfortable and clean. We also had dinner downstairs in the bar area and it was especially good. Our waitress, Virginique was lovely and looked after us very well. The only problem was a mix up with breakfast the next morning which led to the restaurant being understaffed so it was a bit... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. We value your opinion as we are constantly trying to improve ourselves. First of all, we are glad you enjoyed your stay. Also, we are pleased you found your room comfortable and clean, since we put a lot of effort into making sure everything is perfect for our guests. For... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Checked into this hotel as part of a tour group!! What an experience Upon arrival at the hotel we were assigned two rooms both with two double beds (couples) 1 of the allocated rooms had a hole in the wall next to the air conditioner with the Canadian weather blowing in, absolutely freezing.Throughout the room was also several electrical wires... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review. First, we would like to precise that your case has already been communicated to our management team. Our business director will soon contact you and your tour operator to follow up that case. This situation is truly disappointing for both of us. We seriously consider that situation and we will... More

Austin, Texas
Contributor
15 reviews 15 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 7, 2014

The hotel web site has pictures of the swimming pool and seems to be a resort. As soon we arrived there, it looked more like bad motel than a hotel. It is an aged motel and the carpet leading to room is a mess and the room's bed mattresses are as old as the hotel. The view is 2 way,... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank your for taking a moment of your time to share your review with us. We are sad to hear that our hotel has not met your expectations. Our guests’ comments are important as they give us the opportunity to improve our services. We take good note of your comment regarding the look and feel of the hotel. It is... More

Colchester, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 4, 2014

About four miles outside the Quebec old city and directly opposite the university. There were road works right outside the hotel and once the noise overnight from the students ceased, the roadworks started. The room we had was right by where the coaches load up at the front of the hotel and clearly used to be accessed from the outside... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. Our guests’ comments are very important as they give us the opportunity to improve our services and we always treat them with the greatest importance. We are sorry to hear that Hotel Universel Quebec has not met your expectations. It is true that there are major road works... More

Ilkley, Yorkshire
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 27, 2014

Stayed at this hotel on a tour of Canada and US and it was the worst of 10 hotels. Very shabby corridors. Room was ok just tired arthropod clean and plenty of towels alway a plus but the air con unit was hardly attached to the wall and we could see the outside round the edges.The pool area was unappealing... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are sad to hear that our hotel has not met your expectations. Thank you for your comment concerning the air conditioner. This is not a normal situation and... More

Senior Contributor
24 reviews 24 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 26, 2014

I stayed here for 6 nights while conducting research at Laval University. It is the closest accommodations to the campus (north side). After long days working in the lab, it was nice to know that we would be returning to a clean and comfortable room. The staff provided good customer service. Having Boston Pizza on location and a grocery store... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are glad to hear that you appreciated your stay at our hotel. Our guests actually appreciate our location, right in front of Laval University, and our Boston Pizza... More

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Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universel Quebec 3*
Number of rooms: 160
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Also Known As:
Hotel Universel Quebec Quebec City

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