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All 102 Quebec City hotels

Hotel Universel Quebec

3.0 of 5 Hotel   |   2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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Ranked #77 of 102 hotels in Quebec City
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147 people have reviewed this hotel

Traveler rating
    22
    42
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for 6 nights while conducting research at Laval University. It is the closest accommodations to the campus (north side). After long days working in the lab, it was nice to know that we would be returning to a clean and comfortable room. The staff provided good customer service. Having Boston Pizza on location and a grocery store... More

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Cambridge, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights as part of a tour, we arrived in a down pour and that set the Tone really! There are major road works going on right outside the hotel so does not improve The look, but down to hotel, positives..... there is a good super market in the pyrimid nextdoor! It's clean, there is a... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are sad to understand that our hotel has not met your expectations. It is true that there are major road works right in front of the hotel and... More

Chandigarh
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Main attraction of this hotel is pool n spa area. Otherwise room are average, location is ok, one need vehicle to go to main tourist attractions. I will suggest to chose location of old city if one wanted to enjoy the old french area with toursim point of view though one has to pay for parking of vehicle.

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to review our hotel on TripAdvisor. Our guests’ comments are very important as they give us the opportunity to improve our services. It is true that our hotel is located a few minutes away from the main tourist attractions and we do understand that this can be unpleasant, depending on our... More

Toronto
Reviewer
5 reviews 5 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quick check in Rooms are clean, decent accommodations and competitive rate! Good deal for a temporary stay Close to the old city and many attractions Don't get spooked by the exterior (vintage) looks as the interior is much better by comparison 3+ stars Judging by how full the parking lot is (was) the place is nearly at capacity ... So... More

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TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that you liked your stay at our hotel. It is true that our guests actually appreciate our location nearby numerous Quebec City’s attractions. We take good note of your comment concerning the exterior. Again, thank you for your comment. Best... More

Brunswick, Maine
Top Contributor
92 reviews 92 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a simple hotel that is priced well in an expensive city. The rooms are adequately sized & comfortable. We arrived several hours before check-in and the staff went out of their way to accomodiate us. The pool area is lovely with a Nordic Spa area and a pool - a great choice for the winter. There is a... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that you appreciated your stay at our hotel that much. It is true that our guests generally appreciate our low rates. We are happy that it was your case. We are also pleased that our front desk staff has welcomed... More

Miramichi, New Brunswick, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2014

The hotel is dated but definitely served it's purpose. The staff were very helpful. We had a nice big room and everything worked. We absolutely loved and took advantage of the Nordic Spa a couple times. It was the perfect place for a girl weekend.

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that our hotel has met your expectations. We would be glad to welcome you again in a near future. Best regards, Tommy More

London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

This hotel is absolutely stunning on the inside, and the customer service is superb. Our representative, Nancy, was excellent in dealing with any concerns we had. The overall experience was very good, and I would definitely stay here again.

Was this review helpful? Yes 2
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always a great pleasure to read good comments like yours. We are pleased to hear that you enjoyed your stay that much. You can be sure we will let Nancy know about your comment and your satisfaction. We will be pleased to welcome... More

Sydney, Australia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed July 15, 2014

Stayed two nights. The hotel is clean and comfortable. Hotel staff are very friendly and helpful. Sort walk from the hotel is shops to get some groceries, a subway sandwich, Tim Hortens and Thai food. Boston Pizza connected to the hotel is very good, Best BBQ ribs I have ever had in North America. The hotel has a small indoor... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always a great pleasure to read good reviews like yours. We are pleased to hear that our hotel has met your expectations. It is true that our guests generally like our friendly and helpful staff. You can be sure we will let our... More

Brownsburg-Chatham, Canada
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 13, 2014

Beautiful place, was plenty of parking and easy to get to, was here in 2012 but not impressed with the room, bed or service.. For the money we spent here was pretty disappointing. Also it was very empty, unpleasant and unhelpful. Didnt get to enjoy the beautiful pool area cause of the hours of closing.

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important for us as they allow us to improve our services. We are pleased to hear that you liked our location. It is true that you can easily access to numerous restaurants nearby the hotel. We take good note of... More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 28, 2014

Stayed here for one night while on tour, the outside of the hotel looks aged, but the inside is very nice, beds and room very nice, and Free wifi. The staff were always friendly and very happy to help, there is a nice dinning area attached Boston pizza and a nice pool, sauna and spa. 200 yards is a grocery... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always pleasant to read good comments like yours. We are glad to hear that our hotel has met your expectations. It is true that our guests generally appreciate our indoor exotic garden. It allows you to spend good times and to relax during... More

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Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universel Quebec 3*
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Also Known As:
Hotel Universel Quebec Quebec City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in Quebec City
Hotel Class
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, just a few minutes from Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and all-new Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 
Number of rooms
160

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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