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Hotel Universel Quebec

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2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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1 room 1 guest
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Hotel Universel Quebec
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed today NEW

Part off a tour , by far the worst at this stage ,no fridge , no milk for tea or coffee intact no tea, shower ok , reason for the one star !!!the mattress a rock like no other my back is so sore from it , asked if they could at least provide a mattress topper ,no we are... More 

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London , Ontario
Level Contributor
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Room was on the 4th floor... very quiet and clean.. good water pressure in shower( always a plus) . Only used the pool area once and it was quite enjoyable. We were able to check in a couple of hours early which was nice and the front desk people were polite and helpful. They gave us directions on which buses... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. Our guests’ opinions are very important to us and we were glad to read that you enjoyed your stay. Although it is not always possible, our team is happy to proceed to an earlier check-in when our guests’ rooms are ready. We are pleased to see that it was the case for... More 

Saratoga Springs, New York
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We had a great stay at Universel Hotel. Our room was very clean, spacious, updated and bedding was very good quality and comfortable. We were on the end of the 4th floor which was quiet. The bathroom in our room was very clean and in very good condition. My daughter enjoyed the pools and spa area, which is beautifully appointed.... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. We are thrilled to read that you seem to have enjoyed your experience at the hotel. First of all, we are glad that you enjoyed the cleanliness and comfort of your room. We know how important a good night’s sleep is and, for that reason, we are also... More 

Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Pool area and restaurant are great, but the rooms are mediocre. Bathroom gets 1 star. The shower curtain is too short, and hangs outside the tub. Using the shower would cause a flood. The bathroom lightswitch is shockingly almost in the shower, and doesn't appear to be GFI. The toilet seat is loose and overall bathroom is just sorta somewhere... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share your review on TripAdvisor. We appreciate our customers’ comments and feedbacks as they allow us to continually improve our services and facilities. We were glad to read that you enjoy visiting Quebec City. It is true that it is a charming city to visit, especially in the summertime. However, we were sorry... More 

Travelers are raving about these Quebec City hotels

Niagara Falls, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My family had a great experience at the Hotel Universal. The staff were extremely friendly and helpful. They gave us a free upgrade, booked attraction tickets and answered all of our questions. We had a great time.

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking the time to share a review on us on TripAdvisor. We are very pleased to read that you seemed to have had a great time at our hotel. Our staff members work extremely hard in order to provide high quality service and offer the best experience possible to our guests. We are glad that you enjoyed... More 

Edmonton, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Actually not all the rooms have mini fridges (ours did not), and the free WiFi works intermittently. We did have a Keurig coffee maker. The swimming pool is loved by children, but adults will find it rather small for almost anything except splashing around. The hot tub is lovely but people with mobility difficulties will find getting in and out... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. Our guests’ comments- the good as well as the not so good ones- are very important to us and help us improve our services. We were sorry to read that you had some issues with our free WiFi. In high season, when the hotel is very busy, the internet can get slower... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Well, travelling with a toddler and staying in hotels is really hard enough without the hotel making it harder. we arrived after a long drive at the hotel at around 8pm with a screaming unhappy toddler to find he had no where to sleep! we requested a crib for his room prior to arrival (at the charge of 10 dollars!!)... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. We were sad to read that your stay with us was a source of disappointment. As you said, we know that traveling with young children can be very challenging and we try our best to help parents as much as possible. For that reason, we would like to apologize for the two... More 

Hamilton, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The outside of the Universel doesn't look like much, but inside it is nicely decorated. It was handy to restaurants and a $ 20 cab ride to Old Quebec, That being said, we had several concerns about our room The first problem was a very wet spongy carpet just outside the bathroom. We mentioned it to the front desk clerks... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for sharing your experience at the hotel on TripAdvisor. We were sorry to read you did not entirely enjoy your stay with us. As for the spongy carpet in your room, it sometimes can get wet since it is right next to the bathroom – as you mentioned in your comment. However, the situation is not acceptable since... More 

Toronto
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we approached the hotel it looked very dated from the outside, but we were pleasantly surprised when we got inside our room, very modern and nicely updated. The pool/spa area is pretty impressive for a hotel of this caliber. The surrounding area includes a supermarket, a shopping mall and a University campus across from the hotel. Only strange thing... More 

Was this review helpful? Yes
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for reviewing our hotel on TripAdvisor. We are glad you seem to have enjoyed your stay with us. We are delighted to know you liked your room and were also enthusiast about our pool area. As you mentioned, our guests can enjoy a spa experience since our indoor pool is right next to a hot tub and a... More 

Charlottetown, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Pool is very very small with hardly a shallow end so not suitable for small children. Our rate was 160 plus taxes which came to close to 200. This should be an 80.00 room max. Hotel was quiet but outside was very loud with traffic and garbage trucks as the hotel is surrounded by apartments. Ac was very very loud.... More 

Was this review helpful? Yes 1
TommyBernier1, Public Relations Manager at Hotel Universel Quebec, responded to this review

Hello, We were very sorry to read that your stay with us disappointed you. However, thank you for provided us with some feedback as it helps us to continually improve ourselves. Our guests’ expectations and comments are important to us. Our pool is not the biggest one as it shares space with our Scandinavian style spa and our exotic indoor... More 

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