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All 102 Quebec City hotels

Hotel Universel Quebec

3.0 of 5 Hotel   |   2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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45%
Ranked #78 of 102 hotels in Quebec City
A recent review
4 of 5 stars reviewed 4 days ago
chasetravelers Brunswick, Maine
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  • Reviews (139)
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139 people have reviewed this hotel

Traveler rating
    22
    39
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    18
    19
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Brunswick, Maine
Top Contributor
92 reviews 92 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a simple hotel that is priced well in an expensive city. The rooms are adequately sized & comfortable. We arrived several hours before check-in and the staff went out of their way to accomodiate us. The pool area is lovely with a Nordic Spa area and a pool - a great choice for the winter. There is a... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that you appreciated your stay at our hotel that much. It is true that our guests generally appreciate our low rates. We are happy that it was your case. We are also pleased that our front desk staff has welcomed... More

Miramichi, New Brunswick, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is dated but definitely served it's purpose. The staff were very helpful. We had a nice big room and everything worked. We absolutely loved and took advantage of the Nordic Spa a couple times. It was the perfect place for a girl weekend.

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that our hotel has met your expectations. We would be glad to welcome you again in a near future. Best regards, Tommy More

London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely stunning on the inside, and the customer service is superb. Our representative, Nancy, was excellent in dealing with any concerns we had. The overall experience was very good, and I would definitely stay here again.

Was this review helpful? Yes 2
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always a great pleasure to read good comments like yours. We are pleased to hear that you enjoyed your stay that much. You can be sure we will let Nancy know about your comment and your satisfaction. We will be pleased to welcome... More

Sydney, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed two nights. The hotel is clean and comfortable. Hotel staff are very friendly and helpful. Sort walk from the hotel is shops to get some groceries, a subway sandwich, Tim Hortens and Thai food. Boston Pizza connected to the hotel is very good, Best BBQ ribs I have ever had in North America. The hotel has a small indoor... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always a great pleasure to read good reviews like yours. We are pleased to hear that our hotel has met your expectations. It is true that our guests generally like our friendly and helpful staff. You can be sure we will let our... More

Senior Contributor
26 reviews 26 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Beautiful place, was plenty of parking and easy to get to, was here in 2012 but not impressed with the room, bed or service.. For the money we spent here was pretty disappointing. Also it was very empty, unpleasant and unhelpful. Didnt get to enjoy the beautiful pool area cause of the hours of closing.

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important for us as they allow us to improve our services. We are pleased to hear that you liked our location. It is true that you can easily access to numerous restaurants nearby the hotel. We take good note of... More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night while on tour, the outside of the hotel looks aged, but the inside is very nice, beds and room very nice, and Free wifi. The staff were always friendly and very happy to help, there is a nice dinning area attached Boston pizza and a nice pool, sauna and spa. 200 yards is a grocery... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always pleasant to read good comments like yours. We are glad to hear that our hotel has met your expectations. It is true that our guests generally appreciate our indoor exotic garden. It allows you to spend good times and to relax during... More

London, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 20, 2014

When we first checked in and went to our room, I thought we had passed through a door into another dimension. The room looked more like a student-housing studio apartment, complete with kitchenette! Two double beds were separated by an arch, the small kitchenette included a fridge, small table with three chairs, stove, cupboards, a sink and even dishes! The... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Your comments and opinions are very important give us the opportunity to improve our hotel and services. We are sorry to hear that your first room equipped with a kitchenette did not meet your needs. Asking for a new one was the good thing to... More

Guelph, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2014

Headboard wasn't attached, and bed kept moving (rolling) on the laminate floor. Paint falling off the walls, light in bathroom takes 5 sec to flicker before coming on. Shower curtain did not have any weights and leaked on the floor. Had to bring in my own lawn chair to have a comfortable place to sit. Television only viewable from one... More

Was this review helpful? Yes 1
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear guest, Thank you for taking a moment of your time to share your recent experience with us. We are sorry for the inconvenience you encountered during your stay.All comments from our guests are positive to us since they both motivate and help us emproving our service. We are sincerely sorry if your stay with us was not up to... More

Newfoundland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2014

The hotel looks dingy from the outside and the interior is dingy dressed up to look nice (atrium, etc.) but the tiles and carpets look worn and dirty. There was a fair bit of running up and down halls at night but it didn't go late. I had a suite with hardwood floors and a kitchen, which was great. Get... More

Was this review helpful? Yes
Tommy B, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your recent experience with us. We are sorry that our hotel did not fully meet your expectation and will address the comments to the head supervisor to increase the standard Furthermore, we are glad you liked our suite with hardwood floor. It is true that our guests generally appreciate... More

Cornwall, Canada
2 reviews
2 of 5 stars Reviewed March 23, 2014

I stayed at this hotel in January 2014 for a hockey tournament. The weekend fell during the Carnival, so they were fully booked. My first room was in the wing past the pool area and restaurant. There is a little bar that they rent our in the basement of this wing, and for 2 nights there was pounding music coming... More

Was this review helpful? Yes
Tommy B, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your experience with us. Your comments are very important. It is our priority to give the same treatment to all of our customers. We did had some issue that day with the sounds coming from the bar. We apologize for any inconvenience you had been through. This is not... More

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Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Universel Quebec 3*
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Also Known As:
Hotel Universel Quebec Quebec City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#12 Spa Hotel in Quebec City
Hotel Class
Official Description (provided by the hotel)
The Hotel Universel is located in front of the Laval University, just a few minutes from Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and all-new Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 
Number of rooms
160

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