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All 103 Quebec City hotels

Hotel Universel Quebec

3.0 of 5 Hotel   |   2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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Ranked #81 of 103 Hotels in Quebec City
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151 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Spanish first
  • Any
English first
Austin, Texas
Contributor
15 reviews 15 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel web site has pictures of the swimming pool and seems to be a resort. As soon we arrived there, it looked more like bad motel than a hotel. It is an aged motel and the carpet leading to room is a mess and the room's bed mattresses are as old as the hotel. The view is 2 way,... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank your for taking a moment of your time to share your review with us. We are sad to hear that our hotel has not met your expectations. Our guests’ comments are important as they give us the opportunity to improve our services. We take good note of your comment regarding the look and feel of the hotel. It is... More

Colchester, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

About four miles outside the Quebec old city and directly opposite the university. There were road works right outside the hotel and once the noise overnight from the students ceased, the roadworks started. The room we had was right by where the coaches load up at the front of the hotel and clearly used to be accessed from the outside... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. Our guests’ comments are very important as they give us the opportunity to improve our services and we always treat them with the greatest importance. We are sorry to hear that Hotel Universel Quebec has not met your expectations. It is true that there are major road works... More

Ilkley, Yorkshire
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel on a tour of Canada and US and it was the worst of 10 hotels. Very shabby corridors. Room was ok just tired arthropod clean and plenty of towels alway a plus but the air con unit was hardly attached to the wall and we could see the outside round the edges.The pool area was unappealing... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are sad to hear that our hotel has not met your expectations. Thank you for your comment concerning the air conditioner. This is not a normal situation and... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 6 nights while conducting research at Laval University. It is the closest accommodations to the campus (north side). After long days working in the lab, it was nice to know that we would be returning to a clean and comfortable room. The staff provided good customer service. Having Boston Pizza on location and a grocery store... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are glad to hear that you appreciated your stay at our hotel. Our guests actually appreciate our location, right in front of Laval University, and our Boston Pizza... More

Cambridge, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for 2 nights as part of a tour, we arrived in a down pour and that set the Tone really! There are major road works going on right outside the hotel so does not improve The look, but down to hotel, positives..... there is a good super market in the pyrimid nextdoor! It's clean, there is a... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. Our guests’ comments are very important as they give us the opportunity to improve our services. We are sad to understand that our hotel has not met your expectations. It is true that there are major road works right in front of the hotel and... More

Chandigarh
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 17, 2014 via mobile

Main attraction of this hotel is pool n spa area. Otherwise room are average, location is ok, one need vehicle to go to main tourist attractions. I will suggest to chose location of old city if one wanted to enjoy the old french area with toursim point of view though one has to pay for parking of vehicle.

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to review our hotel on TripAdvisor. Our guests’ comments are very important as they give us the opportunity to improve our services. It is true that our hotel is located a few minutes away from the main tourist attractions and we do understand that this can be unpleasant, depending on our... More

Toronto
Reviewer
5 reviews 5 reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 8, 2014

Quick check in Rooms are clean, decent accommodations and competitive rate! Good deal for a temporary stay Close to the old city and many attractions Don't get spooked by the exterior (vintage) looks as the interior is much better by comparison 3+ stars Judging by how full the parking lot is (was) the place is nearly at capacity ... So... More

Was this review helpful? Yes
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that you liked your stay at our hotel. It is true that our guests actually appreciate our location nearby numerous Quebec City’s attractions. We take good note of your comment concerning the exterior. Again, thank you for your comment. Best... More

Brunswick, Maine
Top Contributor
114 reviews 114 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 27, 2014

This is a simple hotel that is priced well in an expensive city. The rooms are adequately sized & comfortable. We arrived several hours before check-in and the staff went out of their way to accomodiate us. The pool area is lovely with a Nordic Spa area and a pool - a great choice for the winter. There is a... More

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that you appreciated your stay at our hotel that much. It is true that our guests generally appreciate our low rates. We are happy that it was your case. We are also pleased that our front desk staff has welcomed... More

Miramichi, New Brunswick, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 20, 2014

The hotel is dated but definitely served it's purpose. The staff were very helpful. We had a nice big room and everything worked. We absolutely loved and took advantage of the Nordic Spa a couple times. It was the perfect place for a girl weekend.

Was this review helpful? Yes 1
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are glad to hear that our hotel has met your expectations. We would be glad to welcome you again in a near future. Best regards, Tommy More

London, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

This hotel is absolutely stunning on the inside, and the customer service is superb. Our representative, Nancy, was excellent in dealing with any concerns we had. The overall experience was very good, and I would definitely stay here again.

Was this review helpful? Yes 2
TommyBernier1, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. It is always a great pleasure to read good comments like yours. We are pleased to hear that you enjoyed your stay that much. You can be sure we will let Nancy know about your comment and your satisfaction. We will be pleased to welcome... More

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Additional Information about Hotel Universel Quebec

Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universel Quebec 3*
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Also Known As:
Hotel Universel Quebec Quebec City

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