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All 97 Quebec City hotels

Hotel Universel Quebec

3.0 of 5 Hotel   |   2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
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Hotel Universel Quebec
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46%
Ranked #73 of 97 hotels in Quebec City
A recent review
3 of 5 stars reviewed 2 weeks ago
nlboreal Newfoundland
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157 people have reviewed this hotel

Traveler rating
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    23
    16
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46
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Newfoundland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel looks dingy from the outside and the interior is dingy dressed up to look nice (atrium, etc.) but the tiles and carpets look worn and dirty. There was a fair bit of running up and down halls at night but it didn't go late. I had a suite with hardwood floors and a kitchen, which was great. Get... More

Was this review helpful? Yes
Tommy B, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your recent experience with us. We are sorry that our hotel did not fully meet your expectation and will address the comments to the head supervisor to increase the standard Furthermore, we are glad you liked our suite with hardwood floor. It is true that our guests generally appreciate... More

Cornwall, Canada
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel in January 2014 for a hockey tournament. The weekend fell during the Carnival, so they were fully booked. My first room was in the wing past the pool area and restaurant. There is a little bar that they rent our in the basement of this wing, and for 2 nights there was pounding music coming... More

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Tommy B, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your experience with us. Your comments are very important. It is our priority to give the same treatment to all of our customers. We did had some issue that day with the sounds coming from the bar. We apologize for any inconvenience you had been through. This is not... More

Sydney Australia
Top Contributor
85 reviews 85 reviews
58 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed February 10, 2014

We stayed in the Hotel Universal as part of a tour group. Our room was quite a walk from the entrance and in the lower area of the hotel. The room was clean, but there was nothing fancy about it. The restaurant was closed so we had to walk over to the neighbouring shopping mall for food. There was a... More

Was this review helpful? Yes 4
Tommy B, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Thank you for taking a moment of your time to share your review with us. We are sorry to hear that our hotel did not meet your expectations. We are also sorry to learn that the hotel location disappointed you. The hotel is 10 minutes away from the city center, but depending on your needs, we understand that it could... More

Montreal
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 5, 2013

Nice location, close to old Quebec (but not walking distance). Good service, quick check-in, free large parking, free WIFI. New restaurant (Boston Pizza) inside the hotel. Great inside pool (small) and spa area! Large room, but no fridge. That is the first time I found a bed to be less than average in an hotel. Nothing exceptional but great value... More

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Senior Contributor
25 reviews 25 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 2, 2013

Average hotel with nice location if you have a car. Pool area is very nice and perfect for families. Try to get a room with direct access to pool, it has patio furniture and a few away from the pool. There is a Boston Pizza restaurant right next door with direct access to the hotel, no need to go outside.... More

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danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, Thank you for taking a moment to share your experience on your recent stay with us. We are delighted to notice it was a good experience. We are glad you had time to enjoy our pool area which is indeed very appreciated by our guests. And yes, as you mentioned our rooms with direct access to the pool... More

Brisbane
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 5, 2013

Room was okay, clean and with a comfortable bed, but could do with an update. The public areas of the hotel appeared to be under some renovation whilst I was there, with the restaurant closed and what appeared to be an extension being added to the front, however the pool area, lobby and hallways could do with some work. The... More

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danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, Thank you for having selected the Hotel Universel for your recent stay in Quebec City and thank you for taking the time to review your experience with us. Please rest assured that all your comments have been taken into consideration. Your feedback is very important to us and we will surely use it to improve the quality of... More

Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 2, 2013 via mobile

Me and my husband stayed here while visiting Quebec City. It was close to old Quebec but still far enough away to be out of the hustle and bustle. During our stay, we had to move our room because of a leak in our ceiling, but the hotel was gracious about what happened and upgraded us for the inconvenience. We... More

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danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear guest, Thank you for taking a moment to review your stay with us. We are delighted to notice that it was a good experience. We are glad you enjoyed our suites on the 4th floor overlooking the pool area, and we were very pleased to offer the upgrade. We are taking good note of your comments concerning the rooms... More

Christchurch, New Zealand
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 12, 2013

A one night stay, but it was comfortable and affordable, it was all we required when travelling around Canada. We also found the AC outdated and noisy, but the room did need it, as it was hot and stuffy without it.

Was this review helpful? Yes
danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear guest, thank you for taking the time to review your stay with us. We are glad you appreciated the affordable price and the comfort of our rooms and we are taking good note on your comment about the noisy air conditioner and we thank you for it. It is with such comments that we can better improve our service.... More

Halifax, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 28, 2013

Purchased a night's stay here on Hotwire which was very cheap however we regretted it. We were only stopping to sleep on our way through to Toronto therefore should have picked a spot more central, like Levi. Staff were not friendly. There was confusion about the breakfast which we thought was free but were told that had recently changed and... More

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danniecaron, Responsable relations publiques at Hotel Universel Quebec, responded to this review

Dear Guest, It is with great regret that we read your comment on your stay among us and we are sorry it was such a disappointment for you and your family... We assure you that it is not the kind of stay we want our guests to experience, and we assure you that each of your comments will be studied... More

Lubbock, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 12, 2013

We stayed at this place for one night only. Checked in around 9:30 pm. We asked to see a room. The first room we checked was so cold. The A/C was working well even it was very old but was very noisy, The bedroom needed some upgrades especially the bathroom. There was a dark short curly hair in the tub!... More

Was this review helpful? Yes 1
danniecaron, Public Relations Manager at Hotel Universel Quebec, responded to this review

Thank you for taking time to review your stay with us. All comments from our guests, good or bad are positive to us since they both motivate and help us emproving our service. We are sincerely sorry if your stay with us was not up to your expectations. We will take good mesures concerning the " incident" in the tub... More

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Additional Information about Hotel Universel Quebec

Also Known As:
Hotel Universel Quebec Quebec City
Address: 2300 Chemin Ste-foy, Quebec City, Quebec G1V 1S5, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 97 hotels in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universel Quebec 3*
Official Description (provided by the hotel):
The Hotel Universel is located in front of the Laval University, just a few minutes from Old Quebec. For a warm and very relaxing getaway in Quebec, Hotel Universel offers you the best with its exotic Atrium and all-new Scandinavian Spa. Our 160 stylish rooms and suites will please both business people and tourists alike, in their quest for commodity, comfort and leisure. ... more   less 
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