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Hotel Le Bonne Entente

Certificate of Excellence
4.5 of 5
Hotel website
3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Hotel Le Bonne Entente
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Ranked #23 of 104 Hotels in Quebec City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
QuebecDeltaLima Quebec
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331 reviews from our community

Traveler rating
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    47
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quebec
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in an Urbania Room while on a business trip. I liked: the enormous bathroom. Shower is like a car wash, with water coming from all sides. Takes time to understand how it works (study the shower before undressing!) but Wow! Also, spacious and modern rooms, staff helpful and friendly, nice bath with lights changing color (not sure if it's... More 

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Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed my stay at Le Bonne Entente in March. The room was nice, I particularly liked my fire place that was in the living room and bedroom (connected). What impressed me the most was the Monte Christo Restaurant. The service was great and our waiter seemed to know his stuff hands down. I really recommend this place to... More 

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Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you for your great feedback and for sharing your experience at Le Bonne Entente. We are glad you enjoyed our Distinctive suite and the service at Monte Cristo. We are looking forward to welcoming you again in the near futur! More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2015 via mobile

We got to the hotel and were put in the room all the way to the back of the hotel (furthest from the front desk and the jacuzzi). There was supposed to be Internet wifi access in the room but it didn't work and neither did the music player. When we went to the front desk to ask about the... More 

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

On behalf of the team of Le Bonne Entente, I would like to thank you for sharing your comments on your recent stay. I sincerely apologize for the nonchalance of our front desk agent. This is unacceptable in a 5 star hotel. We have built the reputation of our hotel on the quality and variety of services offered. Unfortunately it... More 

Ottawa, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 8, 2015

The Mattress was very uncomfortable and hard. service at the breakfast not very good. when booking the room we got the breakfast included. Upon our arrival at the restaurent we were told there were no more seats and we had to sit at the bar. They told us to pick anything from the menu as part of the breakfast package... More 

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear Guest, Thank you for sharing your thoughts on TripAdvisor, we always value guest feedback. Le Bonne Entente Hotel is proud to offer an extremely large variety of rooms that can fit all kinds of taste in regards of mattress firmness. In all of our packages, breakfast always comes with regular coffee or juice. We apologize that our staff did... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 3, 2015

this hotel is a gem , amazing staff , location , room will give a 6☆ if i could. I have stayed at chateau frontenac and i had a better time at the bonne entente. The only point for improuvement will be the bed in the cooconing room where we were , its was a bit hard but really i... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you for your great feedback and for sharing your experience at Le Bonne Entente with the users of Trip advisor. It will be our pleasure to make you discover another room category upon your next visit at Le Bonne Entente. We are convinced that our Terzo room will please you. It features a king size bed and... More 

Sherbrooke, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

The staff, the room, the food, the spa (outside in winter), everything was perfect. The service was realy impressive - young and professionnal people. We only stayed one night, but would have wanted more, it was a real pleasure! I'll go back for sure!

Was this review helpful? Yes 2
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear Guest, Thank you for sharing your thoughts on TripAdvisor, we always value guest feedback. We are delighted you enjoyed your stay with us. We will share your comments with our team, they are the reason of our success. We are looking forward to welcoming you on your next visit to Quebec city! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

We had an wonderful time! The staff was very polite and professional, always willing to help. The setting is beautiful and the rooms are clean. I will definitely be going back. Ohh and the food was great!!

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback! We are extremely happy to share your comments with our team, they are the reason behind our success. Positive comments like yours give us the energy to continue our mission to offer our customers a service that exceeds their own expectations. We are looking forward to see you again soon! More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 17, 2015

A really nice place to stay in Quebec City. I have been to many hotels in the area, but this one I will certainly stay again! the restaurant was also excellent :). The hotel setting is very quaint, it's not a big hotel, it only has 2 floors, which is also very nice!

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback! We are extremely happy to share your comments with our team, they are the reason behind our success. Positive comments like yours give us the energy to continue our mission to offer our customers a service that exceeds their own expectations. We are looking forward to see you again soon... More 

Windham, New Hampshire
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2015

My first trip to QC and was very happy with this hotel choice. It felt like a wonderful combination of 4-5 hotels well integrated to provide many unique and expected spaces throughout the property. There were 4 of us there on business but we felt like it was a ski trip. The "classic" older rooms were large and well decorated... More 

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback ! We are extremely happy to share your comments with our team, they are the reason behind our success. Positive comments like yours give us the energy to continue our mission to offer our customers a service that exceeds their own expectations. We hope you can also experience the summer... More 

Val Morin, Canada
1 review
5 of 5 stars Reviewed February 9, 2015

My wife and me stayed at the Le Bonne Entente for a romantic weekend in Quebec City. First hand, the personnel was very polite and professionnal. We had the impression that we were very important to them! The check-in was fast no glitches. The room was cleaned and spacious we decided to stay in the room to relax and we... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback! We are extremely happy to share your comments with our team, they are the reason behind our success. Positive comments like yours give us the energy to continue our mission to offer our customers a service that exceeds their own expectations. We are looking forward to see you again soon... More 

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