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Hotel Le Bonne Entente

Certificate of Excellence
4.5 of 5
Hotel website
3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Special Deal
Free breakfast with your stay
Hotel Le Bonne Entente
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1 room 1 guest
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Ranked #20 of 104 Hotels in Quebec City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Michael M
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (404)
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    (76)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our 1st visit to Quebec City so we made it a 4 day weekend. Although we were a bit away from the Old City of Quebec, the hotel does provide a shuttle service to accommodate you. The hotel was very clean, comfortable & inviting. The staff was extremely friendly & welcoming. The restaurant was a bit pricey, but... More 

Was this review helpful? Yes 1
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our awards 5 stars and 4 diamonds are our pride and our employees work hard to achieve one goal: to make the customer experience memorable! We are looking forward... More 

Toronto, Canada
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A clean, modern place with a bit of a "resort" feel to it. Perfectly fine, and dinner in the MC restaurant was good if typically overpriced hotel food. The shuttles to the city are seemingly not always available, so be prepared for a straightforward drive into old Quebec that took 20 minutes without traffic.

Was this review helpful? Yes
Stephanie T, Responsable relations publiques at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback. Your comments are very important to us, they are shared with all our employees, as they are the reason of our success. We are very disappointed you didn’t have the service our guests always receive with our shuttles service. I will follow up with the whole team and hope we... More 

Montreal
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were here on business and were pleasantly surprised. The staff in the hotel are very pleasant and accommodating and the waiters in the Napa Grill, especially Jonathon, were more than patient with our large group two days in a row. The blond bartender in the actual restaurant (not outside).. she could have been more gracious, but the waiters more... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear Guest, Thank you for your comments, they are important for us to maintain and improve the quality of our service. Be assured that I will follow up with my team in regards to the outside door. Our mission is to offer our customers a service that exceeds their own expectations. We are looking forward to welcoming you again on... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have given this hotel a "very good" as opposed to an excellent rating only because of it's location. The service from the second I booked with the hotel through to the moment we left was impeccable. They were able to help organize a reasonable rate for golf at La Tempete and a spa day for my wife. Reception was... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you for your great feedback. We are very happy you were able to enjoy our facilities. Le Bonne Entente is renowned for the quality of its customer service. Our awards 5 stars and 4 diamonds are our pride and our employees work hard to achieve one goal: to make the customer experience memorable! We are looking forward... More 

Narberth, Pennsylvania, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels I ever stayed in and great value for money. Our room wasn't quite ready when we arrived, but to make up for it they just kept on feeding us the most delicious appetizers, beautiful wines, chocolates etc. Really, anything that came out of their kitchen was fantastic. In the meantime, the kids were... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback. Your comments are very important to us, they are shared with all our employees, they are the reason of our success. We work hard to offer a service that exceeds our guests expectations. We are looking forward to welcoming you on your next visit to Québec city! More 

New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have had a fabulous 4-day stay with our three kids (5, 7 and 9). We stayed in the Urbania section, where we had 2 separate rooms. 2 kids slept in the "living room". Breakfast, tasty nibbles (with drinks) that make a dinner almost unnecessary (5-7pm) and champaign + sweets (9.30-10pm) were included. Mattresses were perfect, and the rooms very... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you for your great feedback! We are delighted you enjoyed your stay with us and our services. We will share your comments with our employees, they are the reason of our success. We are looking forward to welcoming you and your family on your next visit to Québec city! More 

Montreal, Canada
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to Le Bonne Entente to celebrate our anniversary. We were trying to decide between a downtown Quebec hotel and this one and we really made the right choice. The great service from the concierge Christine made a huge difference in making this a great weekend. The room was spacious, clean and filled with modern amenities. The TV was even... More 

Was this review helpful? Yes 2
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for sharing your experience at Le Bonne Entente with Trip advisor users. We are very happy you were with us for such a great event. . We will share your comments with the whole team, we always aim to offer a service beyond our guests’ expectations. We are looking forward to welcoming you again! More 

1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed two nights in this hotel. The staff was amazing, the rooms were clean and very comfortable. We had supper and breakfast at the restaurant, very good. We have been going every year for the past three years and they keep getting better. Best hotel in Quebec City.

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your kind comments. We are very happy you enjoyed your stay with us. We will share your comments with our employees because they are the reason of our success. Positive comments like yours give us energy to continue our mission, which is to offer our customers a service that exceeds its own expectations.... More 

Belchertown
Level Contributor
4 reviews
5 of 5 stars Reviewed July 27, 2015

We stayed in the Terzo section--modern and clean. Our room was comfortable and shower was great (fyi-glass doors on shower, visible from room). The concierge, Christine was very helpful and so was shuttle driver (he recently moved to Canada from France and had great things to say about Quebec and people!). Loved the morning breakfast (excellent food) and sitting outside... More 

Was this review helpful? Yes
Stephanie T, Public Relations Manager at Hotel Le Bonne Entente, responded to this review

Dear guest, Thank you very much for your great feedback! Positive comments like yours give us the energy to continue our mission which is to offer our customers a service that exceeds its own expectations. We are looking forward to welcoming you again on your next visit to Quebec City! More 

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