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BEST WESTERN PLUS City Centre/Centre-Ville

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330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
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BEST WESTERN PLUS City Centre/Centre-Ville
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BEST WESTERN PLUS City Centre/Centre-Ville
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704 reviews from our community

Traveler rating
    181
    346
    127
    37
    13
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177
265
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (704)
  • Mar-May only
    (120)
  • Jun-Aug only
    (254)
  • Sep-Nov only
    (205)
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    (125)
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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

My search tool to find hotels since a few months has been tripadvisor. That's why me and my boyfriend have chosen Best Western Plus to stay in Quebec. Staff were really prepared to speak both french and english (one of them even spoke spanish and portuguese!) and give tips about the region. They were very friendly and supportive. About the... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your most generous review about your stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post it. I am especially happy to hear that you appreciated our dedicated, efficient and multilingual staff members. We strive to ensure that our staff always takes time to interact with guests by... More 

Lancaster, New Hampshire
Top Contributor
60 reviews 60 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The check-in process was smooth and the folks at the desk were extremely helpful and friendly. We stayed in the business class section which had a direct access to the small indoor pool and hot tub. The place was empty except for us and we enjoyed the pool and hot tub. The room was larger than most hotel rooms and... More 

Was this review helpful? Yes 1
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them. We are happy that you enjoyed your stay with us. It is always gratifying to know that our performance was effective and appreciated. Indeed, our indoor pool might not be the largest as... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel was very convenient and nearby all visiting sites. The room was amazing and the service was very good. The parking cost 24$+tax but the service was fast. Plenty of restaurant around the hotel area. The kids loved the 2 for 1 Pizza place near the hotel, delicious and not expensive.

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them. We are happy that you and your family enjoyed your stay with us. Concerning our parking valet service, you are right; we truly believe our 24$ flat per night valet service provides the... More 

belleville, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This hotel has the most comfortable beds (mattresses and pillows) I have every slept in! I purposely go out of my way to stay at this hotel for the beds alone! With the location of the hotel, there are plenty of decent restaurants and pubs (Pub du Parvis and Edwards Pub especially) within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is always gratifying to know that our performance was effective and we appreciate your loyalty to our hotel. We are happy that you like our beds so much. Although comfort really depends... More 

Fredericton, Canada
1 review
2 of 5 stars Reviewed 1 week ago

the swimming pool area :looked around and it was very dirty. they hardly ever clean the place. the mirrors we're all dirty and looked like they were not cleaned for a while. the pool water was very cold. the hot tub .. ohh my! we we're not impressed. before turning on the jets, the water was clear but when turning... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments regarding your stay at the Best Western Plus City Centre Quebec. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for... More 

Cornwall, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a conference at Chateau Frontenac... no way I was going to stay there and pay 300$ a night for a room of average quality, as I'm a Diamond member of BW, I thought I would stay here, GREAT choice ! Love their beds, great service, the Shower was HUGE and a pleasure, will stay here every time I come... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your positive review about your recent stay at the Best Western Plus City Centre Quebec. The perfect 5/5 score you gave us is really appreciated and I was very pleased to pass on your comments to our entire team. We are glad to know that you appreciated the quality of our executive room and our great... More 

Fredericton, Canada
Top Contributor
65 reviews 65 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a really good deal out of Hotwire.com for this hotel. We were very pleased with the place. The bed was very comfortable, the location was a bit further than I thought from downtown area. Although we had a pleasant stay and the breakfast at the hotel restaurant was really good (we had the buffet). The service was good... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your positive review about your recent stay at the Best Western Plus City Centre Quebec. We are glad to know that you appreciated the quality of your room as well as all other major services like our valet service, our free wifi and our onsite restaurant Bistro Le 330. There are no doubt you caught a... More 

Halifax, Nova Scotia, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel runs the cheapest on Priceline and other websites. We booked it for $50CAD which was fair, but had to pay $24 for valet parking on top of that. The rooms were nice and clean, and the washroom was very nice (possibly even nicer than some 4star hotels we've been to). The pool is nice, it's pretty small, but... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your review about your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. I am glad you benefit from a very good deal when booking our... More 

Regina, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay in this hotel very much. The room was big and great for 3 people. We were there during Spring Break and the hotel was full and staff were not prepared for the influx and were short staffed in the restaurant the first day, but they did their best and we had a longer dinner than planned.... More 

Was this review helpful? Yes 1
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is through comments such as yours that we can enhance our product and services more and more each day. There is so much to do in Quebec City during the Spring Break... More 

Newcastle, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Hotel was great. i expected less but as always, I stand corrected. The room we had was nice. it had comfortable mattresses and a clean bathroom. Room came with a mini fridge so that was a big thumbs up, especially since we were traveling with children. The service was nice and helpful. But the only down side to our... More 

Was this review helpful? Yes 1
Genevieve_Hebert123, Responsable relations clients at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them. We are happy that you and your family enjoyed your stay with us, even with the cold weather that is shy to leave this year in Quebec City! It is always gratifying to... More 

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