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BEST WESTERN PLUS City Centre/Centre-Ville

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330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
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BEST WESTERN PLUS City Centre/Centre-Ville
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782 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (140)
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Bolton, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed during a road trip to NB. We were all impressed with customer service from the staff. They are very attentive, helpful and polite. They provide you with a map and give you tips what to visit during your stay.The rooms are not only pet friendly but also pet proven and very clean at the same time. A lot... More 

Was this review helpful? Yes
Toronto, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Mess out front trying to park the car and unload due to construction. Not their fault of course but after a long drive it was not something I wanted to deal with. No maps at reception. The other 5 hotels I stayed at this trip had a local map easily accessible. The location of the hotel looks convenient on a... More 

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Aurora, Canada
1 review
1 of 5 stars Reviewed 5 days ago NEW

This was our second stay in this hotel in one month, we stayed at 3 Best Westerns in the month of July. On July 9, we stayed here and had no issue. The room was nice, the beds and pillows are great, King Room. We also traveled with our two very small dogs and appreciated that Best Western is pet... More 

Was this review helpful? Yes 1
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your cooperation in taking the time to post your comments following your visit to the Best Western Plus City Centre Quebec. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you appreciated... More 

Toronto
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We Stayed here 3 nights. My son (9) enjoyed the pool and Hot-tub. All in all very nice and clean. very helpful and friendly staff. Valet parking 24.- which is normal for QC. The beds are VERY comfortable and the location can not be beat. Close to the wall a walk of 3 minutes to the stairs.

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your positive review concerning your stay at the Best Western Plus City Centre Quebec. Our entire team strive daily to offer our guest the most enjoyable experience possible. Cleanliness, comfort and service are our top priorities. Receiving comments such as yours confirms that our efforts to constantly improve our product and services are not made in... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel from July 25-27 with my 2 big dogs. Staff was super friendly , gave us a map of close by parks . This hotel is 15 min walk from old quebec . Many shops and great restaurants near by if you dont want to go "downtown" . I booked a room with one kind size bed... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your positive comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am glad that you enjoyed our location and services. Indeed, our great and newly renovated Bistro Le 330 restaurant is definitively a place to try. With its delicious breakfasts and dinners,... More 

Virginia Beach Va.
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Put your walking shoes on when you travel in Quebec! The hotel is a brisk walk to Rue Sainte Jean, just enough to work up a good appetite. The hotel will be easier to get to once the street construction is finished and once inside you forget about the problem with parking. The lobby is clean and the restaurant and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your most generous comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share your “summer of 2015 in Quebec” experience with the tripadvisor community. It is always gratifying to know that our performance was effective and appreciated and I am grateful that you let us... More 

3 of 5 stars Reviewed 1 week ago NEW

I got this hotel with a roll of the dice. Not knowing it would cost $55. for parking. Also, assumed it was closer to the old town. By using Priceline I lost about $60 on the exchange. I paid with US $'s the rest of my stay in Quebec.

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. I am sorry to read that you were disappointed by the booking process and consequences. Normally, using third party websites like Priceline can lead to great savings and customers are usually satisfied with... More 

Mayaguez
Level Contributor
131 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

The entrance to the hotel is not very elegant and does not give a good impression, and besides there is almost always someone smoking at the entrance. The reception area is also quite small. However, our room was very clean and with two comfortable queen beds that were needed by our family of four. Our area of the hotel was... More 

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your cooperation in taking the time to post your comments following your visit to the Best Western Plus City Centre Quebec. Thank you also for your photo contribution. I am grateful that you let us know of your satisfaction. With the construction site located right in front of our hotel, I can understand that our entrance... More 

ontario, Canada
1 review
4 of 5 stars Reviewed 1 week ago

This hotel has a beautiful pool and is a very short walk to Old Quebec City and all the sites. The staff are very friendly and go out of their way to help you, the only downside was the $30.00 parking fee

Review collected in partnership with Best Western

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your positive comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to share them the tripadvisor community! We are happy that you enjoyed your stay with us and qualify it as ”outstanding”. It is always gratifying to know that our performance was effective and appreciated. I... More 

Surrey, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Hotel is a great value for its price. One area we were disappointed with was the house keeping. Rooms were not cleaned on a regular basis. Towels taken not replaced. Rugs were not vacuumed during the entire 8 nights that we stayed there. Garbage sometimes removed. Times garbage taken and pieces dropped on floor. Great location for getting around.

Was this review helpful? Yes
Genevieve_Hebert123, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review

Bonjour! Thank you for your comments concerning your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. Your feedback is very much appreciated as we take this information in consideration to analyze our performance and, eventually, take measures to recreate an enjoyable experience for each of our guests. Your... More 

Hotel Review Summarization

What travelers say

  • Valet parking(15)
  • Hotel staff(6)
  • Very good(4)
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