I have rarely seen such broken customer service. This hotel is completely paralyzed by its processes. One example: valet parking. We came in late on a Friday night and left our car with the valet. He gave us a ticket to retrieve the car later without more instructions. Upon checking-in, they asked if we had a car and where it... More

I stayed here during 3 nights. The room was average however it had a gorgeous view of the river ( I was on the 26 floor). The room price was CAN$270/night. Overprice for what it was even if it included wifi Internet and breakfast. I will consider another hotel to stay when I'm back in town.

3 adults stayed on the 8th floor in a 2 queen bed room. Was a wonderful view of the street then further over the rooftops to the St.Lawrence.The street was very active at the bars and restaurants may long weekend but no noise reached our room! The room was clean, the staff was all very pleasant and helpful and would... More

I lost an expensive watch after checking in and out of this hotel within ONE hour! Our friends booked this hotel guided by trip advisor reviews and the decieving photos posted by the hotel management. We had to check out one hour after checking in, as the suite furniture was so out dated and does not conform to the standards... More

We stayed at the hotel for 4 days and it is very well located with restaurants and bars along the street. The hotel has a superb 360 degrees revolving restaurant that offer a view of the city from every angle in the morning, at lunch or in the evenig. We loved it. The staff is professional and knows about the... More

I had a very pleasant stay in Loews with my wife and our little dog, in March 2012. Main positives: - Very close to the Vieux-Quebec; - Many choices of restaurants, fast-food and groceries in the street from the hotel; - The rooms have great views, especially those facing St. Lawrence River; - The room that we stayed (# 2009)... More

I do not recommend Loews Le Concorde Quebec, at all. Parking almost impossible, and with valet, very expensive hidden fees. Rooms dusty, bathtub with mildew incrusted between ceramic tiles and on silicone sealant around the bathtub. Ordinary for price Visa card was charged for $153.00 more than on the invoice given to me, this is clearly fraud... Clean sheets, though... More

Loews is the hotel for you if you go to QUEBEC CITY. First of all where it's situated in the heart of old quebec.Access to all the fine restaurants that soround the hotel at walking distance. The hotel has been renovated with very charming decor. But what makes this hotel SPECIAL is the people that work there. From thevalet parking... More

Stayed here four nights with my husband and two kids, aged 11 and 9. Booked two rooms, and asked for them to be connecting. Called the hotel directly before we arrived and spoke with Reservations who assured us the rooms would be connecting. Of course, upon check-in at the hotel, our rooms were not connecting, and not even on the... More