The hotel was above average, the staffs are great, very helpful.
hotel is a little old, but acceptable.
The only complain was the parking fee.
I walked in and asked where is the parking cause i dont see a parking lot or garage around.
They response was, " we have valet parking"
The next day, I found out the parking...
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I am not overly fond of staying in hotels, as I spend very little time in my room and more "out and about"; but I booked this hotel as part of a packaged deal based solely on tripadvisor reviews. I was most pleasantly surprised and very pleased. First, it's a beautiful and historic hotel, though this has to be appreciated...
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Good afternoon,
Thank you so much for sharing your experience with us. The Hotel Clarendon is under new management and we take every comment and review seriously.
We are very well located indeed. Three minutes from the Château Frontenac, St-Jean street and the Petit Champlain district. We only hire bilingual staff because communication is the basis of all good relationships...
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This hotel advertises a Jazz Bar, also mentioned in various guides. We went in the last week of April, only to be told it had been closed since January. Nothing shows on their website. So, give this place a miss.
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Good day,
Thank you for writing in your comments. The Hotel Clarendon is under new Management since the beginning of April. We are sorry for any inconveniences caused in the past and the new management is going over every aspect of the hotel services. Even our website will have a fresh start.
Jazz is alive and well and back again....
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Staff very pleasant. Services fantastic and overall a great place to stay. The dinning room was well appointed with friendly staff and exellent food. Would certainly return.
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Hello,
We are always pleased to see that our staff has contributed in making your stay at the Clarendon an enjoyable one and especially a memorable one.
It's true that our heritage building, now 140 years old, charms everyone the minute they walk into the lobby. All of our staff is bilingual and our valet/concierge service is right at the...
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Old and charming, but a little too rough around the edges. Rooms are small, with no desk. Wifi was not dependable, however the support was quick to respond. Water temperature is abysmal and constantly changing, and the linens are old and gross. Overall not bad for the price, if you're willing to overlook a few things. Breakfast was excellent and...
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Hello,
Thank you for sending in your comments. The Clarendon is under new manager and it takes much interest in collecting all comments and observations.
At the Clarendon there are many different room types and sizes. We have many rooms which are more spacious and many also have a desk. It is very important that you specify your requirements when...
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The management is terrible, rude and inconsiderate. We were not treated with the respect that we deserved and I would never stay here again because they do not know how to treat their guests.
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Good afternoon,
We are proud to announce that the Hotel Clarendon has recently been purchased and under new management .
We are currently collecting and analysing all comments and reviews. You can be assured that we are truly devoted to giving our guests a most enjoyable and memorable experience.
The Clarendon is 140 years and protected by Unesco because of...
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Great location - right in the middle of everything. Hotel was nice, very clean, and comfy. Rooms are small but that's the norm in Quebec city. It was clean and quiet, and a good value. The service was very good as well. Would definitely stay again.
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Hello,
Thank you so much for sending in your observations.
The Clarendon is 140 years old and it's charm is beyond compare. We are also proud to see that our staff takes great pleasure in assisting you whenever necessary. We have front desk staff at the front desk 24 hours a day.
I will pass on your comments regarding our...
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Ok, the hotel is on a prime location, right in the heart of Old Quebec. Walking distance of historical sites, museums, restaurants and stores. The staff was very professional, helpful and kind.
The rooms are of a reasonable size. Not big, but not crampy. Beds are comfortable.
Some poits to improve in the rooms:
- Storage space. Very limited. i...
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Hello,
The Clarendon has been recently taken over by a new management. I am in the process of reading and answering to every review.
We are pleased to read that you enjoyed our fantastic location and obtained satisfaction with the services offered by the front desk staff.
We are currently collecting all information which can help us improve all of...
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The hotel is situated next to the iconic Frontenac hotel in Quebec (Fairmont Le Château Frontenac) - but Clarendon is a cheaper option. You can then have your classic Martinis in the bar at Frontenac instead...
Very friendly staff at reception at this old classic hotel. But if you don't remember to add service tips to your breakfast bill the...
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Good day,
Thank you for taking the time to send in your comments.
Since your stay we are proud to say that the Hotel Clarendon is now under new management, and we are very active collecting all comments and observations in order to install the best guest services quality possible.
We are sorry for the inconveniences and do hope to...
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Quebec was our favorite city Our room was small but with a queen bed, good size clean bathroom. It was central and withing walking distance of everything. Great old hotel.
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