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Chateau Fleur de Lys - L'HOTEL

2.0 of 5 15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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Chateau Fleur de Lys - L'HOTEL
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Chateau Fleur de Lys - L'HOTEL
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142 reviews from our community

Traveler rating
    97
    31
    10
    2
    2
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39
73
4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Dallas, Texas
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This may not be the fanciest hotel I've ever stayed at, nor the most grand, but it is one of the best hotel experiences I've ever had in all my travels. I stayed in the governor's suite. This large room has a bay window with views of the park and the river. The views are breathtaking. The bed very comfortable.... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 weeks ago

We planned on spending a few days in Quebec city with my daughter who had never been there before. We got to the hotel and immediately recognized that our tires were bad on our rental car. The hotel staff, Audrey and Oliver were so very attentive to our situation. They truely cared about us and our safety. Oliver took my... More 

Was this review helpful? Yes 1
Markham, Canada
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at the Chateau Fleur de Lys a few times over the years, beginning with our honeymoon trip, so we have a romantic attachment to the hotel. Its new owners are clearly committed to refreshing and renewing it and some of the renovated rooms are very attractive. We were treated very well on our last stay, both by... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Many thanks for taking the time to share you opinion about the "new" Chateau Fleur de Lys on Tripadvisor. Even if we are almost sure to be in the right direction, it is always challenging for us to welcome guests who knew the hotel before us, but it is also always a pleasure to read that despite all... More 

St. Catharines, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The positives and why I didn't give the hotel 1 star: The location is perfect, within walking distance of everything you want to see and do in Old Quebec. It was very clean, you can tell the owners take pride in their hotel. The 2 young woman that greeted us on our arrival were very friendly and super helpful. The... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Madam, We have read carefully your review on Tripadvisor and we are a bit astonished by its dishonest content and by what you forgot to mention to the tripadvisor users more especially about your refusal to accept our fair proposition. First what have you forgot to tell to the Tripadvisor readers ? - You forgot to tell that we... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed 3 weeks ago

With a privileged localization right in the middle of Old Quebec, Chateau Fleur de Lys is a great choice for you who'd like to visit Quebec City. The rooms were very clean and comfortable and the staff was really attentive. As soon as we checked in, we said that we would like to try dog sledding, and asked for a... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Lucas, Many thanks for your kind words on Tripadvisor, and let us take this opportunity to tell you how happy and proud we are to have made your stay pleasant in our quaint hotel . Regarding the dog sledding, as for a lot of other activities, we are always pleased and ready to share with our guests our own... More 

Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel during the week after Christmas. Everything was decorated nicely and enjoyed a lovely breakfast each morning. The croissants were fabulous! The room had wonderful linens and was cozy and warm. The location was ideal and a very nice view of the St. Lawrence River. I would highly recommend the Chateau Fleur de Lys and hope... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Many thanks for your nice compliments on Tripadvisor. This year was our 1st Christmas as Hotel owner and we have loved this 2 weeks. If we could, we would create a Tripadvisor to rate the guests, and you as most of the other guests, that we have welcomed during this period, would receive a 5 on 5. The... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Amazing, attentive, personal and comfortable...loved this place! The room was really nice with a heritage feel and the small hotel had a really homeliness to it. We chose to have the continental breakfast each morning (only $10 pp) and we had the best fresh pastries ever! Apparently the French are very particular about their pastries! Oliver was an amazing host... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Daniel, Many thanks for sharing your opinion about our Hotel on Tripadvisor. We sincerly appreciate it and are very happy to have made very special your stay in Québec. We hope that you have enjoyed the end of your Trip in Ontario and in NY and we look forward your next stay, because it was also a real pleasure... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel during Christmas time. The staff was very welcoming and helpful. The rooms are nice and clean with an rustic feel. The breakfast (an extra $10) is served in a warming room and worth the cost. I definitely recommend Chateau Fleur de Lys.

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Ludmila First of all, we wish you a wonderful year 2015 full of travels and nice discoveries. We would like to thank you very much for your kind message on Tripadvisor, and tell you that we have been also very pleased to share with you the last christmas time. We look forward to welcome you at Château Fleur de... More 

2 reviews
5 of 5 stars Reviewed December 25, 2014

We loved it, the staff was very thoughtful, they gave us grate recommendations for restaurants. The hotel is very peaceful, you don't hear any noise from other rooms or outside. It's almost in front of Frontenac hotel, and the breakfast was nice and plenty. We stayed on the third floor, if you don't like stairs don't take it. I missed... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Fabio, Thank you very much for taking the time to write your review on Christmas day. We received it as a a real Christmas gift. Regarding your comment about the fridge, it is a conscious choice because we don't find this item esthetic, it is very often noisy, it takes space, and at the end few people use them.... More 

Toronto, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 12, 2014

We spent our one year anniversary at this wonderful hotel, and we had a great stay! The staff was very welcoming and helpful. They were always ready to answer our questions and give us great suggestions on where to visit in Quebec City. The rooms are clean and cozy with an old world rustic feel. The location is very central... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Thank you so much for taking the time to share your view about our Hotel on Tripadvisor. We are delighted to read that we have participated to make your first birthday memorable, and we wait you at the same date for the 100 coming years!!! We also take the opportunity to wish you a year 2015 full of... More 

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Additional Information about Chateau Fleur de Lys - L'HOTEL

Address: 15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
Phone Number:
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Chateau Fleur de Lys - L'HOTEL 2*
Number of rooms: 17
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Also Known As:
Au Chateau Fleur De Lys Hotel Quebec City
Chateau Fleur De Lys - L'HOTEL Quebec/Quebec City
Hotel Style:
#8 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City

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