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Chateau Fleur de Lys - L'HOTEL

Certificate of Excellence
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15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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Chateau Fleur de Lys - L'HOTEL
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190 Reviews from our TripAdvisor Community

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Traveler rating
    132
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was a charming Chateau - every room was different - comfortable beds. We were very pleased. The staff was always helpful. The breakfast was very delicious. The staff even carried our bags to our rooms. The stairs are steep - but worth the climb.

Was this review helpful? Yes
Hyde Park, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is perfect. That's where perfection ends. Only pay parking in a small dirt lot; I was constantly reminded that $20 cash per day was due upon my departure for parking. The staff was bossy and unwelcoming. I felt like I was an imposing house guest. The room, which I was told was "their best, an... More 

Was this review helpful? Yes
Olivier D, Owner at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, We saw and read carefully your review on tripadvisor and are bit surprised by its content, by what you forgot to mentioned or by the errors you made (deliberately?). In order to let our readers to have a clear opinion about your room we invite them to read also the following comments, all done within the last weeks... More 

East Sussex, UK
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel!!! Me and my girlfriend stayed here for 3 nights at the beginning of June. Couldn't ask for anymore.....the bathroom was spotless, the room was clean and the location is just perfect! You are literally just steps away from the famous Chateau Frontenac and the wonderful view of the St Lawerence River. Also just minutes away from all the... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

From the minute my sister and I arrived at the Chateau Fleur de Lys and during our 3-day stay, we were warmly welcomed and treated SO well! A Home Away from Home The Chateau is quite charming and our room was lovely ... with high ceiling, large windows, beautifully decorated and spacious, so clean, and with the most comfortable beds!... More 

Was this review helpful? Yes 4
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Please receive our heartfelt thanks for your warm, positive and extensive review on Tripadvisor. Make people happy is what we prefer as hotel owners and apparently we did it pretty well with you :-) We hope that you and your sister will come back to see us again, why not for a Christmas Shopping, Quebec City and Château... More 

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This location is every bit as good as advertised, and the staff (especially Audrey) were fabulous in not only the hotel basics, but in genuinely taking care of us. It's rather like staying with friends. This is not a classic high-end hotel experience. There is some quirkiness to the rooms and such but all up a great stay!

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear John, Many thanks for your stay and for your comment about our hotel on Tripadvisor. We are delighted to read that you have appreciated your stay and more especially the sense of hospitality of our valuable assistant Audrey. Even if we know her qualities, it is always a pleasure for us but also for her to receive such a... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Staff and the owner greeted you with genuinely friendly smiles. They were very knowledgeable on Quebec City. Their suggestions on good restaurants were true and honest. They anticipated what you needed and offered services in a heart beat, whether it be a bucket of ice, or installing an air conditioner in your room ahead of schedule. They went over... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Maria, Many thanks for having visited us and for taking the time to write this review on Tripadvisor. Offer a comfy bedding has been one of our first action when we have relaunch the hotel last year, and we continue our effort to enhance even more the confort of our beds, since after all, a good and restful night... More 

Erie, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfectly situated at the Governor's Gardens very close to the Chateau Frontenac! The hotel location makes getting around the Old City very convenient- yet the location is very quiet. The hotel is a combination of Old World charm, and thanks to the current owner's remodeling efforts, modern comfort. The room we stayed in had been renovated as had the other... More 

Was this review helpful? Yes 3
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for your recent stay at Château Fleur de Lys, and for your very positive and extensive comment on Tripadvisor. Even if we are a little embarrassed by so much compliments, we are very happy to read and to accept them. We are particularly sensitive to the fact that you have appreciated our service and its personalized... More 

Bradenton, Florida
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We picked this hotel from other reviews on Trip Advisor and had a lovely stay. We checked in the day before a Holland American Cruise. The location was great for exploring the city. New owners for about a year and were very helpful. Some minor cosmetic improvements need to be made as the building has transformed from a large home... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, That was almost one year ago that you stayed with your wife and your mother in our hotel, and I perfectly remember about you and the very poor experience you had with your cruise line. At least your stay in our hotel helped you to forgot partially this experience, and we are very happy about that. Since your... More 

Seattle, Washington
Top Contributor
148 reviews 148 reviews
60 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful experience in our two nights stay in Chateau Fleur de Lys. I can understand bad reviews only from inexperienced travelers that are confused about what to expect. The place was bought by the current owner less than 2 years ago and they´re trying to remodel the hotel as much as they can without disturbing the business.... More 

Was this review helpful? Yes 3
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for stayed at Chateau Fleur de Lys and for your very kind and extensive review on Tripadvisor. We are pleased to read that you have appreciated your room and all the efforts we all do, to make as good as possible the stay of guest. As you have written we own and operate our hotel for... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family of four arrived for our first visit to Vieux Quebec from Calgary for a short vacation. Our entire trip was a great experience, and a big part of our enjoyment was our stay at Chateau Fleur de Lys. The hotel itself is loaded with the old world charm and it felt like we were transported back in time,... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Brad, Many thanks for your recent stay in our hotel, we are delighted to read that we have contributed to make memorable your vacations in Québec City. Thank you also for your extensive review on Tripadvisor which perfectly summarize the goals which we pledged ourselves to reach : Renovate an ancestral mansion to welcome our guests in a peaceful... More 

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