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Chateau Fleur de Lys - L'HOTEL

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15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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30% off room rate
Best prices for: 1 room 1 guest
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Chateau Fleur de Lys - L'HOTEL
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Chateau Fleur de Lys - L'HOTEL
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165 reviews from our community

Traveler rating
    114
    37
    10
    2
    2
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44
84
5
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Gainesville, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We picked Chateau Fleur de Lys randomly from hotels.com. So, really didn't know what to expect. Let me tell you how very impressed we were with this hotel. The receptionists were all so fabulous! Recommending activities, places to eat, tips of the location. We loved our time speaking with them. Secondly, the location is ideal. I didn't know how the... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Tina, First of all, many thanks for your stay with your family in our hotel. In French an old saying says "quelque fois le hasard fait bien les choses", we could translate this by "chance occasionally organises things rather well" and we are happy that it was the case for you when you have chosen our hotel. Thank you... More 

Barrie, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at l'hotel Fleur de Lys twice in a two week span: on our way out east and again on the route back to Ontario. The rooms were cozy, but impeccably clean. The staff were friendly (even though our French is very limited) and helped us to find our way around Quebec City - for parking, dining, etc. The... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Many thanks for your stays in our hotel and for taking the time to write this comment on Tripadvisor. We are delighted to read that you well remember the details of your stay, and that you have appreciated your stay at Château Fleur de Lys. Since your last stay we did a lot of work in the hôtel... More 

Monterrey
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2015

I've read some of the other reviews and I agree with most of them on the positives. We had an issue with the taxi and had to call the emergency number of the hotel at the front door as it was closed for being too early in the morning. They responded very quickly and helped me solve the situation. They... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Gioramo, Many thanks for you stay in our Hôtel and for your nice review on TripAdvisor. We are very pleased to read that your have appreciated your stay with us and that you have really enjoyed our breakfast with its unbeatable croissants. For your information, regarding the problem you have had with your taxi, we filed a complaint with... More 

Bancroft, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 8, 2015

We stayed at the Chateau Fleur-de-Lys in mid Feb. We had a fantastic time. We booked in on a Monday, with Tuesday night reserved at the Ice Hotel and then Wednesday and Thursday nights back at the Chateau. Our room was on the top floor (48 curving stairs, so ask for a ground floor room if stairs are an issue).... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Kelly, Many thanks for taking the time to write this comment on Tripadvisor, but also for your stay in our hôtel. We are delighted to read that you have appreciated our hotel and our way to welcome our guests. This is our signature, and it is always a pleasure to read that our guests have appreciated it. Regarding the... More 

1 review
5 of 5 stars Reviewed March 4, 2015

Lovely hotel with nice and cosy B&B-feel to it, great location and helpful staff ! Absolutely loved my top-floor attic room, sitting at the window alcove with a view of the Chateau Frontenac. Also thankful for the hotel staff for welcoming me to stay and work in the spacious lovely breakfast / living room on my last day, before catching... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Marianne, Many thanks for your stay and for taking time to write this review on Tripadvisor. Regarding the comment of your room, we are pleased to read that you have appreciated your room, so-called "Guest Room" with its private bathroom outside the room. We only have 2 rooms with this particularity, all our other rooms have their own private... More 

1 review
5 of 5 stars Reviewed March 1, 2015

This hotel is wonderful. Extremely friendly and helpful staff, delicious fresh pastry for breakfast, and perfectly located in the center of the city. Highly recommend and will be back for sure. Love it!

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Jessica, Many thanks for your stay in our hôtel and for taking the time to write a review about our Hotel on Tripadvisor, We are delighted to read that you have appreciated our team, our services and breakfast and that you found amazing our location. About this last point I'm tempted to paraphrase Hamlet : To be or not... More 

Rocky Point, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

Charming Hotel , friendly , helpful owner and staff . Fabulous location within the City Wall , near The Citadel and Chateau Frontenac Lovely breakfast, comfortable bed and convenient parking. Thank you for a wonderful stay in a great city

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Tina, Sorry for our late answer, but be assured that we have appreciated all its content. Thank you very much! Indeed, our location is unbeatable close to everything but far from the noise of the cars, autobus, and of the crowd of the very touristic streets. Please do not hesitate to come to see us again soon, Warm regards,... More 

Mexico
1 review
5 of 5 stars Reviewed February 24, 2015

This was the most cosy and beautiful hotel i have ever met. It´s great that does´t belong to a big chain corporation. The recepcionist was so friendly and handsome. jaja. The breakfast was simple but well done and cheap. The empoloyees will always help you to have a great time in Quebec. Great choice.

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Paulina, Many thanks for your very kind words and compliments on Tripadvisor. We are very pleased that you have appreciated your stay with us and our very personalized way to manage our small hotel. We hope that you will come back to see us again very soon, at least to tell us who is the one you find handsome... More 

Ithaca, New York, United States
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 23, 2015

We had a fantastic stay at this hotel last weekend. It is located on the edge of the river and a park, which is probably even more beautiful in the summer, although there's something magical about Quebec City in the snow. The hotel is right on the boundary of all the restaurants and shops, making everything a quick walk away... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Heather, Many thanks for your very extensive and positive review on Tripadvisor. It is very appreciated by all of us. Regarding the problem with the hot water, let us apologize for this issue, but I also would like to tell you that it is exceptionnal and only due to human error. Indeed, we forgot to restart a hot water... More 

Markham, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Steps from the Chateau Frontenac and the Funiculaire. Breathtaking views of the St. Lawrence River. High walk score of upper and lower old Quebec City. Superior service and ambiance. Olivier, Romuald and Audrey offer first class service to all their guests. Spotless facility. So glad we stayed there for three days during the Quebec Winter Carnival. Is really a 5... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for taking the time to share your opinion about our Hotel on Tripadvisor. We all have been touched by your compliments and we are very pleased to read that you have appreciated your stay and that you want to come back at Château Fleur de Lys. Looking forward to welcoming you very soon, Warm regards Olivier... More 

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