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Chateau Fleur de Lys - L'HOTEL

2.0 of 5 15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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Chateau Fleur de Lys - L'HOTEL
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Chateau Fleur de Lys - L'HOTEL
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129 reviews from our community

Traveler rating
    85
    31
    10
    1
    2
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36
66
3
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Toronto, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent our one year anniversary at this wonderful hotel, and we had a great stay! The staff was very welcoming and helpful. They were always ready to answer our questions and give us great suggestions on where to visit in Quebec City. The rooms are clean and cozy with an old world rustic feel. The location is very central... More 

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

We stayed at the hotel in August this year. We were there for 3 nights before heading to Montreal. The owners are amazing. Olivier is just the most considerate and patient individual that we have met. I had left my mobile in an airport cab and he managed to retrieve it. He was also so kind to give us a... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for your comment and your so nice compliments. You know we are hotel owners but we are also frequent travelers, and we know how it can be difficult to manage an incident when we are far from home, this is why we always do the best to try solve the problems met by our guest. It... More 

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2014

What a great place to stay! My mum and I stayed here for 3 nights, great location to see everything in old Quebec City. The owners and staff are friendly and extremely helpful, giving very good suggestions on places to eat. Yes this is an older hotel, and if you read the particulars you will see that you will have... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Please receive our warm thanks for your stay, comments and for the time you spent to share your opinion about our hotel with other travellers on Tripadvisor. You are totally right, Château Fleur de Lys is not the right address for hotel chains lovers, but certainly one of the best for the people who look for a charming... More 

Ontario
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

We enjoyed our stay very much - the old world character of the hotel is very charming (although the bathroom (and entrance to it) need to be updated - some simple fixes would move this hotel from acceptable to extraordinary. The staff were wonderful, the location was fabulous, but again, things like very tired/dirty carpets take away from the over... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for your long stay in our hotel and for the comments you wrote on Tripadvisor. We are very pleased to read that you have appreciated our hospitality and the old charm of our Hotel. Regarding the renovation, as already explained here numerous of times, we are currently renovating our Hotel and the things take time. However,... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed October 30, 2014

Had one free day on a trip to New England so decided to head a little north and explore Vieux Quebec. The location of Chateau Fleur De Lys was perfect -- just a couple blocks from Frontenac and the promenade, shopping and restaurants. Being off a side street, it was extremely quiet. The owners were outstanding, checking us in late... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Steve, Many thanks for your stay in our Hotel and for taking the time to write a review on Tripadvisor. We are delighted that you have appreciated your short stay in our Hotel. Since your visit, our famous carpet has been changed, and we have closed 2 of our superior rooms (including the one where you stayed) in order... More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2014

We stayed at this lovely hotel in the middle of September on the top floor. It was an excellent place for us. We thought the hotel location could not be better - right beside a beautiful public garden and our room had views of the St Lawrence River and another window showed the public garden. The room and bathroom were... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear John, Thank you so much for taking the time to share your opinion about our Hotel on Tripadvisor. We are particularly pleased that you have appreciated the "On the road" atmosphere, because that is exactly what we are trying to create here : A hotel where the visitor has pleasure to have a rest and to enjoy a warm... More 

Luton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2014

My sister and I stayed here in October and we loved it, we went in on the off chance to see if there was a vacancy for 3 nights, I am so glad we did. Both Olivier and Audrey were exceptionally helpful and went out of their way to make our stay a happy experience. I have to agree with... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Sylvie, Many thanks for your comment on Tripadvisor and for your recommendation. We perfectly remember your arrival at the Hotel, looking for a confortable room in order to escape the uncomfortable and shameful place where you were staying. We are very pleased and proud to have succeeded to transform your bad experience in a pleasant and memorable stay and... More 

1 review
5 of 5 stars Reviewed October 24, 2014

The room was very comfortable and clean. The breakfast was delicious! A charming place to stay! The only thing we didn't like was the view from our room (a fire escape staircase). Apart from that we would totally recommend it!

Review collected in partnership with this hotel

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for taking the time to write a review on Tripadvisor about our lovely Château, we all appreciate its content Regarding the view from your room we take the opportunity to remind that in our room description we precise that our standard rooms have no particular view, this is one of the reason of their very attractive... More 

Calgary, Canada
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 24, 2014

From the time you enter this little central hotel, you feel welcomed. Audrey or Olivier meets you at the door and provides whatever information you may need about schedules, local activities and best places to eat or visit. My family - three generations - just returned from a trip to Quebec, and partly as a result of staying here, we... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Many thanks for your review on Tripadvisor, we are very touched by all your compliments. Warmly welcoming our guests, meet their needs during their stay and give them the desire to come back are our daily goals, and it is always a pleasure for us to read that we have reached them. We hope to see you soon,... More 

Sherbrooke, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 24, 2014

As with many other reviewers the location is really good, only a short walk to the Terrasse Dufferin and the Old City. You can spend a lot more at a hotel farther from town but the value you receive here is unbeatable! Upon our arrival we were cordially greeted and taken to our room and then shown where to park... More 

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Greg, Many thanks for taking the time to write a review on Tripadvisor. We appreciate your compliments and are delighted to read that you have appreciated the level of service of the whole team but also our great location inside the walls of the Old Quebec City. We are also very happy to read that you will come back... More 

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Additional Information about Chateau Fleur de Lys - L'HOTEL

Address: 15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
Phone Number:
Location: Canada > Quebec > Quebec City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Chateau Fleur de Lys - L'HOTEL 2*
Number of rooms: 17
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Also Known As:
Au Chateau Fleur De Lys Hotel Quebec City
Chateau Fleur De Lys - L'HOTEL Quebec/Quebec City
Hotel Style:
#10 Family Hotel in Quebec City
#17 Romantic Hotel in Quebec City

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