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Chateau Fleur de Lys - L'HOTEL

Certificate of Excellence
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15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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Chateau Fleur de Lys - L'HOTEL
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193 Reviews from our TripAdvisor Community

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    133
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Centreville, Virginia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Really very nice hotel. The staff was incredibly helpful when we had a question or issue. The hotel is in a great location just a block from Chateau Frontenac. The family suite has lots of room for everyone. Preference would be to have one of the beds be a queen or king. The double beds are not great for two... More 

Was this review helpful? Yes
Sudbury, Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Although the rooms are not fancy and the furniture is eclectic, as one reviewer said (what is wrong with that?), the bed was comfortable and the shower strong. Air conditioner in the window. If you stay here you can't be bothered by stairs...typical Old Quebec chateau. Wonderful baking smells in the morning. Welcoming staff who gave good restaurant suggestions, well... More 

Was this review helpful? Yes
manila
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Wonderful place to stay. Our room is in the top floor, while it has an amazing view I would prefer if we are on the second floor because of the steep stairs. The front desk staff Mary is great , very helpful and friendly, she recommends restaurants and places to go and she even makes an appointment for a taxi... More 

Was this review helpful? Yes
Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

This was a charming Chateau - every room was different - comfortable beds. We were very pleased. The staff was always helpful. The breakfast was very delicious. The staff even carried our bags to our rooms. The stairs are steep - but worth the climb.

Was this review helpful? Yes
Hyde Park, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of this hotel is perfect. That's where perfection ends. Only pay parking in a small dirt lot; I was constantly reminded that $20 cash per day was due upon my departure for parking. The staff was bossy and unwelcoming. I felt like I was an imposing house guest. The room, which I was told was "their best, an... More 

Was this review helpful? Yes
Olivier D, Owner at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, We saw and read carefully your review on tripadvisor and are bit surprised by its content, by what you forgot to mentioned or by the errors you made (deliberately?). In order to let our readers to have a clear opinion about your room we invite them to read also the following comments, all done within the last weeks... More 

East Sussex, UK
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel!!! Me and my girlfriend stayed here for 3 nights at the beginning of June. Couldn't ask for anymore.....the bathroom was spotless, the room was clean and the location is just perfect! You are literally just steps away from the famous Chateau Frontenac and the wonderful view of the St Lawerence River. Also just minutes away from all the... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for your stay in our Hôtel and for taking the time to write this review. The whole team is very happy to read that you have enjoyed your stay with us, your room and the quality of our services. Château Fleur de Lys - L'HÔTEL is a lively place where things change and are improved day... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

From the minute my sister and I arrived at the Chateau Fleur de Lys and during our 3-day stay, we were warmly welcomed and treated SO well! A Home Away from Home The Chateau is quite charming and our room was lovely ... with high ceiling, large windows, beautifully decorated and spacious, so clean, and with the most comfortable beds!... More 

Was this review helpful? Yes 4
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guests, Please receive our heartfelt thanks for your warm, positive and extensive review on Tripadvisor. Make people happy is what we prefer as hotel owners and apparently we did it pretty well with you :-) We hope that you and your sister will come back to see us again, why not for a Christmas Shopping, Quebec City and Château... More 

Melbourne, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This location is every bit as good as advertised, and the staff (especially Audrey) were fabulous in not only the hotel basics, but in genuinely taking care of us. It's rather like staying with friends. This is not a classic high-end hotel experience. There is some quirkiness to the rooms and such but all up a great stay!

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear John, Many thanks for your stay and for your comment about our hotel on Tripadvisor. We are delighted to read that you have appreciated your stay and more especially the sense of hospitality of our valuable assistant Audrey. Even if we know her qualities, it is always a pleasure for us but also for her to receive such a... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Staff and the owner greeted you with genuinely friendly smiles. They were very knowledgeable on Quebec City. Their suggestions on good restaurants were true and honest. They anticipated what you needed and offered services in a heart beat, whether it be a bucket of ice, or installing an air conditioner in your room ahead of schedule. They went over... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Maria, Many thanks for having visited us and for taking the time to write this review on Tripadvisor. Offer a comfy bedding has been one of our first action when we have relaunch the hotel last year, and we continue our effort to enhance even more the confort of our beds, since after all, a good and restful night... More 

Erie, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Perfectly situated at the Governor's Gardens very close to the Chateau Frontenac! The hotel location makes getting around the Old City very convenient- yet the location is very quiet. The hotel is a combination of Old World charm, and thanks to the current owner's remodeling efforts, modern comfort. The room we stayed in had been renovated as had the other... More 

Was this review helpful? Yes 3
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for your recent stay at Château Fleur de Lys, and for your very positive and extensive comment on Tripadvisor. Even if we are a little embarrassed by so much compliments, we are very happy to read and to accept them. We are particularly sensitive to the fact that you have appreciated our service and its personalized... More 

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