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Chateau Fleur de Lys - L'HOTEL

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15, avenue Sainte-Genevieve, Quebec City, Quebec, Canada (Formerly Chateau Fleur de Lys)
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Chateau Fleur de Lys - L'HOTEL
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Chateau Fleur de Lys - L'HOTEL
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161 reviews from our community

Traveler rating
    110
    37
    10
    2
    2
See reviews for
42
82
5
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've read some of the other reviews and I agree with most of them on the positives. We had an issue with the taxi and had to call the emergency number of the hotel at the front door as it was closed for being too early in the morning. They responded very quickly and helped me solve the situation. They... More 

Was this review helpful? Yes 1
Bancroft, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Chateau Fleur-de-Lys in mid Feb. We had a fantastic time. We booked in on a Monday, with Tuesday night reserved at the Ice Hotel and then Wednesday and Thursday nights back at the Chateau. Our room was on the top floor (48 curving stairs, so ask for a ground floor room if stairs are an issue).... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel with nice and cosy B&B-feel to it, great location and helpful staff ! Absolutely loved my top-floor attic room, sitting at the window alcove with a view of the Chateau Frontenac. Also thankful for the hotel staff for welcoming me to stay and work in the spacious lovely breakfast / living room on my last day, before catching... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel is wonderful. Extremely friendly and helpful staff, delicious fresh pastry for breakfast, and perfectly located in the center of the city. Highly recommend and will be back for sure. Love it!

Was this review helpful? Yes
Rocky Point, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Charming Hotel , friendly , helpful owner and staff . Fabulous location within the City Wall , near The Citadel and Chateau Frontenac Lovely breakfast, comfortable bed and convenient parking. Thank you for a wonderful stay in a great city

Was this review helpful? Yes 2
Mexico
1 review
5 of 5 stars Reviewed 5 weeks ago

This was the most cosy and beautiful hotel i have ever met. It´s great that does´t belong to a big chain corporation. The recepcionist was so friendly and handsome. jaja. The breakfast was simple but well done and cheap. The empoloyees will always help you to have a great time in Quebec. Great choice.

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Ithaca, New York, United States
Contributor
17 reviews 17 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 23, 2015

We had a fantastic stay at this hotel last weekend. It is located on the edge of the river and a park, which is probably even more beautiful in the summer, although there's something magical about Quebec City in the snow. The hotel is right on the boundary of all the restaurants and shops, making everything a quick walk away... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Heather, Many thanks for your very extensive and positive review on Tripadvisor. It is very appreciated by all of us. Regarding the problem with the hot water, let us apologize for this issue, but I also would like to tell you that it is exceptionnal and only due to human error. Indeed, we forgot to restart a hot water... More 

Markham, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Steps from the Chateau Frontenac and the Funiculaire. Breathtaking views of the St. Lawrence River. High walk score of upper and lower old Quebec City. Superior service and ambiance. Olivier, Romuald and Audrey offer first class service to all their guests. Spotless facility. So glad we stayed there for three days during the Quebec Winter Carnival. Is really a 5... More 

Was this review helpful? Yes 1
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Guest, Many thanks for taking the time to share your opinion about our Hotel on Tripadvisor. We all have been touched by your compliments and we are very pleased to read that you have appreciated your stay and that you want to come back at Château Fleur de Lys. Looking forward to welcoming you very soon, Warm regards Olivier... More 

Arlington, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

This lodging was conveniently located, well managed, fine appearance with most helpful owner and staff. I'd return to the Fleur de Lys if we visit again. The owner and staff were great to hang around with. Located near the residence are a local park, national park, a toboggan run, walking paths historic structures and plenty of places to eat and... More 

Was this review helpful? Yes 2
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear William, Many thanks for the kind words you have written on Tripadvisor, we have really appreciated them. We have been also particularly sensitive to the fact that you loved our bedding, our service as well as good value for money (5/5 on all these statements on your Tripadvisor scoring). We hope to welcome you soon again, Warm regards Olivier... More 

Isla Verde, Puerto Rico
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 13, 2015

The hotel is a 2 story walk up. It recently changed owners and is in the process of upgrading the hotel. It is very quaint and the staff is very friendly. You are only blocks from the center of town and all of the tourist spots. I would stay there again if in the city.

Was this review helpful? Yes
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review

Dear Daria, Many thanks for your stay in our Hotel an d for taking the time to share your opinion on Tripadvisor. We are please to read that you have appreciated your stay in our hotel and that we can count on your loyalty in the future. Looking forward to welcome you again soon, Warm regards, Olivier & Romuald (owners) More 

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