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Novotel Montreal Aeroport

4.0 of 5 2599 Boulevard Alfred Nobel, Montreal, Quebec H4S 2G1, Canada
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Certificate of Excellence 2014
Novotel Montreal Aeroport
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Novotel Montreal Aeroport
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278 reviews from our community

Traveler rating
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    37
    11
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quebec City, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice clean hotel. They advertised airport shuttle but neglected to say the shuttle only started at 6:00 A.M. Our flight was at 6:00 A.M. No sign of breakfeast of course but that was to be expected.The stay ended up costing us 20$ more (taxi fare).

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Bucerias_25, Thank you for taking the time to share your comments concerning your stay at the Novotel Montréal Aéroport. I am sorry to hear about your experience with the shuttle. We are taking your comments extremely seriously and please note that we are now offering 24 hours shuttle service upon reservation. We will be looking forward to accomodate you... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very clean and big. The bed was wonderful and guaranteed us a good night of sleep. There was a good smell all over the room and the Christmas atmosphere inside the hotel was really nice. Receptionist at the desk not so friendly but still professional.

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Tottaga, Thank you for sharing your comments. I'm glad yo hear you enjoyed your stay with us. I'm sorry if our front desk team gave you the wrong impression. Excellent service is what we thrive to be known for. We are looking forward to welcoming you back to our hotel. Regards, More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 6, 2014 via mobile

Having spent several occasions at this hotel - price was reasonable, one experience would forever change my perception. In late morning hours had to get up and use toilet, turned on light and startled by movement. Thought it was a mouse but after a quick search with adrenaline at a high - low and behold - killed a 1 inch... More 

Was this review helpful? Yes 1
MerchantsVillaHotels, Owner at Novotel Montreal Aeroport, responded to this review

Dear Valued Guest, We sincerely apologize for your unfavourable experience. We do wish to inform you that this issue was immediately addressed at all levels of the hotel and, contrary to your claim, it is fortunately not a regular occurrence. Rest assured however, that the new management has implemented all the necessary mechanisms to prevent, manage and/or remedy any similar... More 

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 1, 2014

When this hotel first opened years ago, it was a true gem. Yes, it's a bit out of the way if your goal is to be in downtown Montreal, but the amenities, parking, and rooms were all first class. I had the chance to stay one night here recently and it looks like it's starting to unravel slowly. The parking... More 

Was this review helpful? Yes 1
MerchantsVillaHotels, Owner at Novotel Montreal Aeroport, responded to this review

Dear TravellingDudeMan from Toronto, We greatly appreciate your feedback and value your business at our hotel. The Novotel Montreal Airport is indeed a a very good hotel in need of certain enhancements. Please note that the hotel was recently changed hands and the new locally based owner/operators have an action plan in place. For example, as you noted, we recently... More 

Halton Hills, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 11, 2014

I only stayed at the Novotel for one night but it was a decent hotel. Clean, in a good location with solid wifi and free parking. I arrived late and was greeted pleasantly. As a picky eater I was thrilled that the breakfast service was able to interpret all my substitutions and changes which I had written on the menu... More 

Was this review helpful? Yes 1
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear Cass, I appreciate your comments and thank you for choosing your stay with us. We are very pleased to hear of your positive experience and glad you enjoyed our personalized service. Hope to welcome you back again in the near future. Best regards, Leslie Major General Manager More 

New Jersy
1 review
3 of 5 stars Reviewed October 4, 2014

This place is not near anything. Period. It is in the middle of an industrial park. Takes at least 45 minutes to get to old Montreal. Have to take a cab at least 10 minutes to get to a decent restaurant. Not the fault of the hotel, but you should know this when looking at your options. The hotel itself... More 

Was this review helpful? Yes
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear TravelGirlinNJ, I appreciate your review and choosing us for your recent say. Firstly I would like to apologize if the hotel was not to your satisfaction. Additionally, I would like to inform you of a few concerns in case you were not made aware of. Pertaining to general area information, we have a state of the art Virtual Concierge... More 

Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed October 3, 2014

I arrived at Montreal Airport at 5pm. Immigration took one hour. I went to the hotel shuttle bus stop at gate 10 and waited for the Novotel shuttle. I had been waiting 15 mins when I saw the shuttle coming towards the stop. It was moving pretty quickly and I didnt think it had any intention to stop so I... More 

Was this review helpful? Yes
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear Gordon F, I thank you for your detailed review of your recent stay with us. Firstly, my apologies with the miscommunication regarding our shuttle hours, and your stay experience. I am disappointed to hear of the situation with our shuttle, as this is not a customary standard of ours. In deed the shuttle should have stopped for you and... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 23, 2014

The room was nice and comfy the price was good. The only downside is that we had to take and pay for a taxi from the hotel to the airport they did not have a 24 hour shuttle. But they are close to the airport.

Was this review helpful? Yes
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear 880reald, I thank you for your comments and choosing us for your recent stay. We appreciate your positive comments on the hotel. The airport shuttle presently operates from 6am until 10pm. Best regards, Leslie Major General Manager More 

Vancouver, British Columbia, Canada
Top Contributor
70 reviews 70 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 23, 2014

A new, efficient Novotel lost in the middle of no-where. If you have business meetings in the area, this hotel is great. Otherwise you'll be lost in the middle of an industrial area with few transportation options. Rooms are huge and efficient. Breakfast buffet is average, the selection of food seemed to be a bit random. For dinner your only... More 

Was this review helpful? Yes
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear FlyingDutchmanYVR, I appreciate your comments on your recent stay with us. We are located within the Montreal TechnoParc amongst numerous companies. The hotel is less then a 10 min cab ride from the west island consisting of several malls, and dining options. We apologize if the location and your experience was not to your expectations. Best regards, Leslie Major... More 

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Additional Information about Novotel Montreal Aeroport

Address: 2599 Boulevard Alfred Nobel, Montreal, Quebec H4S 2G1, Canada
Location: Canada > Quebec > Montreal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Montreal Aeroport 4*
Number of rooms: 120
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Also Known As:
Novotel Montreal Aeroport Hotel Montreal
Novotel Saint Laurent
Novotel Hotel Saint Laurent
Novotel Montreal Airport
Saint Laurent Novotel
Hotel Style:
#7 Best Value Hotel in Montreal
#23 Luxury Hotel in Montreal
#30 Family Hotel in Montreal
#41 Business Hotel in Montreal

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