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Novotel Montreal Aeroport

4.0 of 5 2599 Boulevard Alfred Nobel, Montreal, Quebec H4S 2G1, Canada
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Certificate of Excellence 2014
Novotel Montreal Aeroport
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Novotel Montreal Aeroport
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283 reviews from our community

Traveler rating
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    38
    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Feels very clean and new. Rooms are large and well lit. Wi-Fi is free and open to all. Ironing equipment and in room safe. Shuttle available to the airport. Only complaint is that they used tiles in the shower and grout gets really hard to clean over time and it's very obvious there's perma-dirt caked in there. The rest of... More 

Was this review helpful? Yes 4
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear CY, First of all, thank you for taking the time to share your experience at the Novotel Montreal airport. Your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. I have reviewed your comments about the tiles in the shower, and I want to assure you... More 

Great Meadows, New Jersey
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I recently spent one night at this Novotel. We ate dinner and breakfast too. My wife's chicken wrap tasted as good as any wrap she had ever had. Breakfast was also surprisingly good. The bed was very comfortable and the room was large and clean. We drove and the parking lot was a little icy, but in... More 

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Jim, Thank you for taking the time to share your comments concerning your stay at the Novotel Montréal Aéroport. I'm glad to hear that you enjoyed your stay with us and that you particularly enjoyed the quality of the food at the restaurant. We had a big ice storm at the end of december and our parking lot was... More 

Markham
Top Contributor
91 reviews 91 reviews
12 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our room was big and clean. We stayed for 2 nights and it was quiet because the occupancy rate was low. We didn't dine at their restaurant for breakfast because we slept in a little bit. There are restaurants close by. The male staff at the front desk were nice when we arrived late night, but the female staff on... More 

Was this review helpful? Yes 2
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear 2travelhonies, Thank you for taking the time to share your comments concerning your stay at the Novotel Montréal Aéroport. We are looking forward to welcoming you back to Novotel Montréal Aéroport. Sincerely, More 

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On our 4th or 5th visit we realized that this hotel, located near Highway 40 in a technology park, is actually quite good. Service is informed, prompt and friendly; rooms are well appointed, uncomplicated and spacious; and lunch food, prepared by a Vietnamese chef, is surprisingly good. If you are visiting from Toronto to see family in Montreal, as we... More 

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Michael L, We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. I've read your comments about the bathroom and the room condition with much attention and I can assure you that we take them very seriously. I will share your positive comments with our cooking staff. I am sure that this feedback will serve... More 

Quebec City, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 4, 2014

Nice clean hotel. They advertised airport shuttle but neglected to say the shuttle only started at 6:00 A.M. Our flight was at 6:00 A.M. No sign of breakfeast of course but that was to be expected.The stay ended up costing us 20$ more (taxi fare).

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Bucerias_25, Thank you for taking the time to share your comments concerning your stay at the Novotel Montréal Aéroport. I am sorry to hear about your experience with the shuttle. We are taking your comments extremely seriously and please note that we are now offering 24 hours shuttle service upon reservation. We will be looking forward to accomodate you... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2014

Our room was very clean and big. The bed was wonderful and guaranteed us a good night of sleep. There was a good smell all over the room and the Christmas atmosphere inside the hotel was really nice. Receptionist at the desk not so friendly but still professional.

Was this review helpful? Yes
Novotel_Montreal, Front Office Manager at Novotel Montreal Aeroport, responded to this review

Dear Tottaga, Thank you for sharing your comments. I'm glad yo hear you enjoyed your stay with us. I'm sorry if our front desk team gave you the wrong impression. Excellent service is what we thrive to be known for. We are looking forward to welcoming you back to our hotel. Regards, More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 6, 2014 via mobile

Having spent several occasions at this hotel - price was reasonable, one experience would forever change my perception. In late morning hours had to get up and use toilet, turned on light and startled by movement. Thought it was a mouse but after a quick search with adrenaline at a high - low and behold - killed a 1 inch... More 

Was this review helpful? Yes 1
MerchantsVillaHotels, Owner at Novotel Montreal Aeroport, responded to this review

Dear Valued Guest, We sincerely apologize for your unfavourable experience. We do wish to inform you that this issue was immediately addressed at all levels of the hotel and, contrary to your claim, it is fortunately not a regular occurrence. Rest assured however, that the new management has implemented all the necessary mechanisms to prevent, manage and/or remedy any similar... More 

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 1, 2014

When this hotel first opened years ago, it was a true gem. Yes, it's a bit out of the way if your goal is to be in downtown Montreal, but the amenities, parking, and rooms were all first class. I had the chance to stay one night here recently and it looks like it's starting to unravel slowly. The parking... More 

Was this review helpful? Yes 1
MerchantsVillaHotels, Owner at Novotel Montreal Aeroport, responded to this review

Dear TravellingDudeMan from Toronto, We greatly appreciate your feedback and value your business at our hotel. The Novotel Montreal Airport is indeed a a very good hotel in need of certain enhancements. Please note that the hotel was recently changed hands and the new locally based owner/operators have an action plan in place. For example, as you noted, we recently... More 

Halton Hills, Canada
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 11, 2014

I only stayed at the Novotel for one night but it was a decent hotel. Clean, in a good location with solid wifi and free parking. I arrived late and was greeted pleasantly. As a picky eater I was thrilled that the breakfast service was able to interpret all my substitutions and changes which I had written on the menu... More 

Was this review helpful? Yes 1
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear Cass, I appreciate your comments and thank you for choosing your stay with us. We are very pleased to hear of your positive experience and glad you enjoyed our personalized service. Hope to welcome you back again in the near future. Best regards, Leslie Major General Manager More 

New Jersy
1 review
3 of 5 stars Reviewed October 4, 2014

This place is not near anything. Period. It is in the middle of an industrial park. Takes at least 45 minutes to get to old Montreal. Have to take a cab at least 10 minutes to get to a decent restaurant. Not the fault of the hotel, but you should know this when looking at your options. The hotel itself... More 

Was this review helpful? Yes
Leslie M, General Manager at Novotel Montreal Aeroport, responded to this review

Dear TravelGirlinNJ, I appreciate your review and choosing us for your recent say. Firstly I would like to apologize if the hotel was not to your satisfaction. Additionally, I would like to inform you of a few concerns in case you were not made aware of. Pertaining to general area information, we have a state of the art Virtual Concierge... More 

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Additional Information about Novotel Montreal Aeroport

Address: 2599 Boulevard Alfred Nobel, Montreal, Quebec H4S 2G1, Canada
Location: Canada > Quebec > Montreal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Montreal Aeroport 4*
Number of rooms: 120
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Also Known As:
Novotel Montreal Aeroport Hotel Montreal
Novotel Saint Laurent
Novotel Hotel Saint Laurent
Novotel Montreal Airport
Saint Laurent Novotel
Hotel Style:
#5 Best Value Hotel in Montreal
#24 Luxury Hotel in Montreal
#30 Family Hotel in Montreal
#40 Business Hotel in Montreal

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