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InterContinental Montreal

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360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
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InterContinental Montreal
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InterContinental Montreal
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1,153 reviews from our community

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199
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285
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Coming from Ireland, and not knowing the etiquette regarding credit cards in Canada and the USA we encountered issues before we even came to the room. The staff were quite rude about the fact we didnt have a credit card. A deposit of 300 CAD had to be paid on the room. This could not be used for room service... More 

Was this review helpful? Yes 1
Niagara Falls, Canada
Contributor
17 reviews 17 reviews
4 of 5 stars Reviewed 6 days ago NEW

A well taken care of hotel in the middle of Montreal. Walking distance above ground or underground to attractions. Make sure you choose the breakfast included rate. The buffet breakfast is well worth the small extra cost. Late night bar menu is fairly priced.

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Lightwater Uk
Top Contributor
252 reviews 252 reviews
72 hotel reviews
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed 1 week ago

These days a short one night business stop leaves little time for any face to face interaction with hotel staff. My two opportunities were a let down, both check in and check out I found the staff attitude to be indifferent. They were polite but no attempt made at any form of customer engagement, would a cordial enjoy your stay,... More 

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

Nice big corner room, very comfy, friendly staff, free wifi with free membership, clean, tidy, elegant. Concierge, very helpful in recommending places and so is reception. No issues while staying here. Would recommend.

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Hertfordshire,UK
Contributor
14 reviews 14 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First visit here - location is good 15 mins or so from airport and walking distance to plenty of shops. Small bar and restaurant and therefore not a huge choice when dining. Reception helpful and breakfast was good. Not used to travelling in Canada and found it very annoying to be asked for tips for frankly very mediocre service -... More 

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Schenectady, New York
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very Lovely hotel! We stayed on the 23rd floor and had a beautiful view of the city. Great location in Old Montreal! We were in walking distance of all the sights we wanted to see and within walking distance to St. Catherine St and all the shopping as well. The concierge was very helpful and made reservations for us at... More 

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Senior Contributor
47 reviews 47 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel felt wonderful from the very front door. Very nice and useful valet attendants - at that point I knew this place would be wonderful. The Reception people are the best I have seen in years! With people like Roxanne L. and Michael A. you are in great hands. The room was spotless, and trust me, I looked. HOWEVER,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at InterContinental Montreal, responded to this review

Dear Monsieur K, Thank you for your candid review. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. However, we regret letting you down on some aspects of your stay. We apologize for the issues you experienced in the pool area. It is certainly not our intent to inconvenience our valued customers, but... More 

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went here for business, however it would be a great hotel to be in for sight seeing as well. Great luxury features and accommodations and only blocks away from the historic district. Definitely a recommendation.

Was this review helpful? Yes 1
Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm a Platinum Ambassador which entitles me to a complimentary room upgrade. When I checked in the front desk clerk had me in the same room as the one I had booked. When I inquired about an upgrade, I was advised there were no rooms available. When I advised about paying for a larger room, miraculously there were rooms available.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at InterContinental Montreal, responded to this review

Dear Slikstr, Thank you for being an IHG Rewards Club Platinum Ambassador member and for leaving us a feedback. We are sorry to hear you were not satisfied with your stay and in particular with the benefits you are entitled to as a valued IHG Rewards Club Rewards Platinum Ambassador member. We do always ensure we provide the benefits according... More 

Picton
Top Contributor
91 reviews 91 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, friendly people. We stayed in a larger suite and were quite happy with the setup. The room was clean, the bed comfortable. Room service was quite tasty but very expensive. We had a problem twice with our television but both times it was fixed in less than fifteen minutes. It was nice having access to the club lounge... More 

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