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InterContinental Montreal

#44 of 162 Hotels in Montreal
Certificate of Excellence
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360 rue St-Antoine Ouest, Montreal, Quebec H2Y 3X4, Canada
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InterContinental Montreal
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InterContinental Montreal
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1,188 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterloo, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We went there past weekend (Victoria day long weekend). When we did the reservation we said we need a crib so when we arrived there was no crib. We asked for one and they were all in use even though we wrote that on our reservations few days before we arrived. Around my baby's bedtime they found a crib from... More 

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Colleyville, Texas
Top Contributor
61 reviews 61 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The stay started out very well. The bus boy noticed I was taking an unusually long time to get out of my cab. He suspected a problem, so he wrote down the license plate, just in case. There was. The cab driver was cheating me, to make a long story short. He seemed genuinely upset by this and assured me... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We arrived at the hotel and nobody was around to help us with our bags. We proceeded to try to check in and there was only 1 person behind the desk and 8 people waiting on line to check in. Our room was very dark and they do not come in the evening to turn down the bed or give... More 

Was this review helpful? Yes 1
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear Janet K, Thank you for taking the time to leave us a feedback regarding your stay. We are sorry to hear the poor experience you have encountered and sincerely apologize for the quality and service issues you had. We will be following up closely on these issues as we always strive to give the best customer service. Sincerely, Bernard... More 

Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Centrally located hotel. Not the most friendly staff, especially breakfast staff. Average breakfast buffet offerings for an InterContinental Hotel. I have had much better breakfast offerings at other InterConti Hotels.

Was this review helpful? Yes 1
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear khalidgalant, Thank you for your kind review of the InterContinental Montreal. We are delighted that you enjoyed your stay with us and that we met all of your criteria for a great hotel stay. It was a pleasure to read your comments and we hope to welcome you back soon! Sincerely, Bernard Chenevert, General Manager More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a conference. I was overwhelmed by the quality of service and the room was fantastic. I left a Kindle behind and the staff were incredibly attenttive in getting it back to me. Great service all round from check-in to well after I left!

Was this review helpful? Yes 2
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear Jamie G., Thank you for your kind review on the InterContinental Montreal. We are delighted that we met all of your criteria for a great hotel stay. It was a pleasure to read your review and we do hope to welcome you back again soon. Sincerely, Bernard Chenevert, General Manager More 

Ottawa, Ontario
Top Contributor
157 reviews 157 reviews
157 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel in the heart of Montréal. Well maintained property located steps away fron Old Montréal. The room was amazing. Very comfortable bed and large size bathroom. Above all was service. From room service to front desk, is was perfect. Thanks to Julie and Rosalie at front desk for their awesome service and great attitudes. We will be back for... More 

Was this review helpful? Yes 2
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear sens1992, Thank you very much for reviewing your experience at the InterContinental Montreal. We are glad that you enjoyed your time with us and we sincerely hope to have the pleasure of welcoming you back soon! Sincerely, Bernard Chenevert, General Manager More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Platinum Ambassador. Room they said I was upgraded to was in fact what I had booked. Wanted $40 more a day for concierge level. Front desk staff frequently rude. Dark rooms, all lamps dimm. Outside of windows infested with very large spiders. Creepy. TV remote broken. Concierge and bellman great.

Was this review helpful? Yes 1
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear Philip C, We thank you for your comments in regards to our hotel. We are truly sorry for the inconveniences experienced at our hotel as to the service you received. You may rest assured a copy of your review was forwarded to the department head concerned. Sincerely, Bernard Chenevert, General Manager More 

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived in the evening after a long trip, and the check in staff were welcoming and efficient. Our room on the 18th floor was great, with a nice view and comfortable beds. Also, as an IHG member, wifi access was included in the room rate. The location of the hotel is good - walking distance to Notre Dame and... More 

Was this review helpful? Yes 1
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear ChrisLan69, Thank you for your kind review of the InterContinental Montreal. We are delighted that you enjoyed your stay with us and that we met all of your criteria for a great hotel stay. It was a pleasure to read your comments and we hope to welcome you back soon! Sincerely, Bernard Chenevert, General Manager More 

Los Angeles, California
Top Contributor
82 reviews 82 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

one of the better Intercontinental Hotel experiences which can be a bit corporate - they try and make you feel very welcome and comfortable during your stay and it is appreciated- for a bigger hotel the staff recognizes you after a day which is a really nice touch- very comfortable beds and always a fan of the quality bath amenities

Was this review helpful? Yes
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear rogerz, It truly was a pleasure to read your review following your recent stay with us. We are delighted that you enjoyed our facilities and services. We sincerely hope to have the pleasure of welcoming you back when next in Montreal! Sincerely, Bernard Chenevert, General Manager More 

Cambridge, Canada
Top Contributor
98 reviews 98 reviews
27 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is not bad, but it is a 3 star hotel. Clean, not too tired. But many rooms face another hotel....So close that you can see all the details of their room. Staff is polite but typical French attitude. The hotel also had a "dark" atmosphere. I prefer sunlight and it feels like evening in the hallways 24/7. Reserve... More 

Was this review helpful? Yes 1
BernardChenevert, General Manager at InterContinental Montreal, responded to this review

Dear KTDub2014, We thank you for taking the time to write your comments in regards to your last stay. We are truly sorry for the inconveniences experienced at our hotel as to the service you received. Sincerely, Bernard Chenevert, General Manager More 

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Neighborhood Profile
Quartier International
Designed to connect and beautify unused space, today the Quartier International is like a transversal piece of modern art. The distinctive design flair is most apparent at its focal point, the Palais des Congres, a convention center and retail space with a multi-colored glass exterior and an equally bold interior motif. Outdoors too, the Quartier is friendly towards public art exhibits along its stylish, plotted city squares, with extra-wide sidewalks meant to encourage long strolls and shaded benches available for absorbing the atmosphere. Fresh air and promenades characterize the area, from the foliage of Victoria Square to the fountain of Place Jean-Paul Riopelle, while the restaurants along Rue Saint-Antonie Ouest and Metro stops modeled in the Parisian style give off European glamour.
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