This hotel will probably be nice when the renovation is done, but it shouldn't be charging anything near normal rates while construction is under way. I appreciate that the hotel doesn't want to lose all its income or guests while it is overhauling the lobby area, but it really is a noisy mess, and if you've booked it as a...
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The Omni is in a great location and I bet is normally quite lovely BUT it was under construction during our weekend there. It was dusty and noisy and inconvenient to get to their make-shift reception area. Plus on Sunday night (our last night there) they shut the water off between 10pm and 5am!! With only a few hours notice!...
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Stayed at this hotel recently, was very impressed with the Valet parking, no problem getting my vehicle whatsoever. Doormen were great. Staff were very friendly and helpful. The room was super nice, a king room as requested, very clean and newly renovated. It was convenient to shopping and dining. We had no issues and would stay there again. Our room...
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The OMNI hotel on Sherbrooke Street is in a great location - a minute from McGill, 15 minutes from St. Denis Street, 15 minutes from Crescent Street and all the nightlife However, the hotel itself provides a mediocre service. We were there in May 2012 - right in the middle of renovations (which are not disclosed to you when you...
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We would like to apologize again for your experience at our hotel. We are thankful that you reached out to us through our guest satisfaction survey and were able to give us more details about your stay so that we could research what occurred. Please know that everything reported will be followed up on by the appropriate managers. We are...
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The hotel is centrally located and and has the looks of a four star hotel and most of the amenities will show that. The room itself though is okay..i understand the boutique/antiquated look of the room...but it still feels a bit cheap and for the price/star value, you expect more than an old timey "inn" or "bead and breakfast" feel......
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Thank you for reviewing your recent stay at The Hotel Omni Mont-Royal. As our renovation quickly approaches its end, we are excited to present our guests with newly renovated guest rooms that reflect the style and sophistication of Montreal. We hope you will return to experience our new look in the same great location with the same unparalleled service.
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The hotel is conveniently located at the foot of Mount Royal and within easy walking distance to upscale shopping areas and the popular Rue St. Catherine. It is also just a 5 minute walk to the Peel subway station (green line). My husband stayed at Omni on several business trips to Montreal and had previously registered for the hotel's Select...
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We are glad you were able to join your husband for his most recent trip to Montreal. It was our pleasure to accommodate your requests and we look forward to a future opportunity to serve you.
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I am from Montreal, we stayed here one night so we could party on Crescent and not drive home. I stayed at this hotel because I got a great deal from hotwire.
The hotel is old but chic in a rundown way, peeling tapestry here and there but still classy. The location is kind of average but a close cab...
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We agree that we have room for improvement which is why we are in the midst of a $20 million renovation. Many of the items of that you pointed out including the shutters in the room and the lack of light are being addressed by our transformation. We are excited to unveil our new look at the beginning of the...
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We were quite unimpressed with the hotel. We booked a room with two double beds, and wanted to get a fold out bed. But our request was denied if when our reservation specified three people. Hotel staff indicated that it was against fire regulations to have cot. However, when we got to the room there was enough space to land...
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We regret to read about your recent experience at our hotel. While we understand your frustrations, we are required to abide by the fire safety codes of Montreal. Our rooms do allow 3 adults to stay in the room under the premise that two adults may share a bed. Please accept our apologies if this was not better communicated prior...
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Have just returned from a 3-night stay at the Omni Mont-Royal. Though the room was spacious and bright, we were thoroughly unimpressed by the construction noise level. We would have accepted this as unnecessary evil had it not started excessively, and inappropriately early. The workmen started at 5 AM in their heavy work boots, and proceeded to drop heavy coils...
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Please accept our apologies that your stay was disrupted by noise from our renovation. We were also caught off guard by some of the noise that erupted from a few of the projects and have since made adjustments to where we are placing guests within the hotel so that there are minimal disruptions. We are very excited to debut our...
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There was no water when we woke. We waited for more than an hour thinking this would be fixed. They told as the front desk they were in the process of sending someone to tell us there was a problem and the water had to be turned off in part of the building. We were not offered anything to address...
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We are dismayed to read about your recent experience at our hotel. Although the water issue was unintentional, we greatly regret the effect that it had on our guests and are sorry that the level of responsiveness was not to your satisfaction. We would once again like to express our sincerest apologies and hope that we will have a future...
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