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Hotel Universel Montreal

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5000 Sherbrooke E, Montreal, Quebec H1V 1A1, Canada (Formerly Hotel Auberge Universel)
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Hotel Universel Montreal
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Hotel Universel Montreal
Hotel Universel Montreal
Hotel Universel Montreal
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221 reviews from our community

Traveler rating
    29
    82
    64
    31
    15
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73
63
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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    (38)
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    (23)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a wonderful experience at this hotel. The room was newly renovated and very nice. All the employees were polite and helpful. The hotel is a good 10 to 15 minute walk to the subway, which gets you downtown in 10 to 15 minutes, but we found it worth while as hotels downtown are about twice as much. We... More 

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Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear Tyler H, We are glad to hear that you enjoyed your stay. We will be looking forward to welcoming you again with us with the same quality of service that we will give to all of our valued guests. Kindest regards, Simon P. More 

Gatineau, Canada
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Location is the best feature of this hitel by far. Convenient for some attractions. Parking was appreciated. The rest was a disappointment. Rooms were very old, in poor condition, and not very clean. Hallways were the same. The noise level was intolerable. Bathroom was so small. Beds were small and old. Bedding seemed upgraded though. The restaurant was hit and... More 

Was this review helpful? Yes 1
Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear awayjj, Thank you for taking some time out of your schedule to write usa review. We are sorry to learn that your stay was not enjoyable. We are proud to be best 4 star hotel on the eastern part of Montreal with our many renovated rooms on our corporate level floors. In hopes that you would consider staying with... More 

Travelers are raving about these Montreal hotels

Madison, Maine
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 23, 2015

This hotel was perfectly located for what we wanted to see in Montreal, and close to the metro if we had wanted to go downtown. The staff was helpful and totally multilingual, and there is a great casual vibe. That being said, the accommodations were dingy and musty and the pools were not clean. The breakfast buffet was repetitive. Still,... More 

Was this review helpful? Yes 2
Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear Katharine P, Thank for taking some time to write us a review. We thank you for mentioning the condition of the pool. We do tests daily, the pH and clorine levels were ok. That particular weekend, we did had many people using the pool. We will make sure to continue to keep an eye on the condition of the... More 

Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 27, 2015

With not many nice hotels in Montreal's east end, this hotel near the Olympic Park was a pleasant surprise. The premium rooms on the 5th floor were clean, recently renovated, with upgraded bedding and linens. A very comfortable stay. And the $7 egg breakfast was a bonus. With the Viau Metro station a short walk away, getting downtown or to... More 

Was this review helpful? Yes 7
Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear Podorozhi, We are glad to hear that you enjoyed your stay with us. It is reviews such as yours that helps motivate our team and continue to keep our good standards. We thank you again for staying with us and hope to see you again soon on your next visit to Montreal. Kindest regards, Simon P. Front Office Manager More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 15, 2015

1 night on the 5th floor in one of the new rooms. TV didn't work at all butt i didn't bother trying to get anyone as it was late. Room had 2 double beds so obviously meant for more than 1 person and thankfully I was alone. The toilet area has a frosted sliding door (quite transparent) which doesn't close... More 

Was this review helpful? Yes 3
Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear brad2d04, Thank you for taking the time to write us a review. We have many great reviews about our Premium rooms on the 5th and 6th floors. But we do understand about the privacy issue of the sliding doors and we look forward to welcome other reviews such as yours to better prepare for future renovations. Speaking of renovations,... More 

Ottawa, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed 2 nights during Christmas week to take our grandson to the biodome. Room 525 is newly renovated; modern bathroom, carpeting, drapes, TV and furniture. We used the small fridge provided for drinks and snacks. We had a quiet south facing room with a great view of the Olympic stadium, biodome and Maurice Richard arena. The hotel's shuttle service... More 

Was this review helpful? Yes 2
Simon P, Front Office Manager at Hotel Universel Montreal, responded to this review

Dear brownsy, I thank you for you kind review. We are happy to know that your family enjoyed your stay. Our Premium rooms facing south are the most popular as they offer a great view of the Olympic Stadium. It is unfortunate that the front office was not able to offer you a better description of the skating rink. It... More 

Wollongong, Australia
Top Contributor
72 reviews 72 reviews
61 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 16, 2014

I recently stayed at the Hotel Universal for business. The hotel is conveniently situated in the old Olympic precinct of Montreal. Rooms are comfortable and the breakfast is well presented and inviting. Steak house a convenient 2 minute walk down the road if you are interested in external dining.

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Pakenham, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Great location, walking distance to the Planetarium, the Bio Dome and the botanical Gardens. Easy access to the 40, Boulevard Metropolitan. So about a 20 minute drive downtown, or take the metro just down the street. Great restaurants just down the street. We went off season, but even in season the rooms are very reasonable. The staff were great and... More 

Was this review helpful? Yes 3
Quebec City, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 9, 2014

The hotel has some renovations, but it didn't affect my stay. Great staff, quick check-in and room was clean and well maintained during the few days. This hotel is across the street from the Olympic Stadium, Saputo Soccer Stadium and in easy walking distance from all major events that take place in the area. Great location and great value. Inside... More 

Was this review helpful? Yes 1
Southampton, United Kingdom
Top Contributor
145 reviews 145 reviews
124 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed November 9, 2014

This has the feel of a hotel built for the Olympics. It's probably only had one makeover since then. The rooms were a little on the dark and gloomy side, with a fixed heating system that you have no control over. The pool was nice. We didn't use the restaurant - but there are only a couple within five mins... More 

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Neighborhood Profile
Olympic Park & Hochelaga-Maisonneuve (HoMa)
Named for the Olympic Stadium complexes built for the 1976 games, the Olympic Park and the surrounding neighborhood of Hochelaga-Maisonneuve (HoMa) make up an invigorated area dedicated to "Space for Life." Around the Olympic Village's arenas and stadiums, Rue Sherbrooke welcomes exploration of its sculpture gardens decorated in the works of Jean-Paul Riopelle and its museum culture headed by the historical Château Dufresne. Maisonneuve Park offers interactive experiences at its bio-dome, insectarium, planetarium, and botanical gardens. For a change of scene, the gentrified space along Rue Ontario Est is packed with the city's newest, edgiest cafes, where an imaginative, youthful crowd sips foamy cappuccinos. A visit here is incomplete without stepping into the vast halls of the Maisonneuve Market, with flower stalls, wine depots, and local produce.
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Amenities