I am a fan of the Novotel chain. This branch was in a somewhat good location (walking distance to the main shopping street Rue St. Catherine, 10 minute subway ride from Old Town). Parking ran us about 20 CAD which is standard in Canadian cities. Our room had modern decor though it was somewhat worn (carpet, sofa). It was quiet...
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This wasn't my first time at novotel de la montagne, But it was the first time that i am not happy.
I reserved online(as usual) an executive room( executive rooms are newley refurrnished 2010/11)
At the check in, front desk people very nice and helpful, gave me the room key. To my surprise it was not the same room as...
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Dear Jas961,
Thank you for sharing your disappointment regarding your recent stay with us.
The Novotel Montreal Centre is proud to always deliver an outstanding service, therefore, I would like to sincerely apologize for not meeting your expectations, and for the inconveniences you have encountered during your stay.
As a regular client of ours, we truly value your comments, and...
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The staff was friendly and helpful. The rooms are new and good furnished. It is located in a good place near Rue Ste. Catherine not far from historical and bussines area. I recommend. The bad things as usual at Accor Hotels is that the room wi-fi access is paid.
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Dear Winepiper,
Thank you for adding some positive comments about the Novotel Montreal Centre. We are glad to read that you like the look of our renovated lobby, and that you were satisfied with the services provided by our team.
Regarding the Wi-Fi, it is actually available in the public areas on a complimentary basis.
For your convenience, we also...
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Just returned from a short trip to Montreal where we stayed at the Novotel on De La Montagne street.
On first walking in, one can notice the very nicely renovated lobby, which looks amazing. The staff was very nice and prompt. Our rooms were very clean and a nice size, the beds were very comfortable and all was in working...
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Dear RLR2201,
Thank you for your comments about your stay at the Novotel Montreal Centre.
We are pleased to read that you like the look of our new lobby and the comfort of our beds.
Regarding the in-room guide missing, I apologize for the inconvenience : we have been waiting to receive the updated documents. I shall make a point...
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This Novotel (Montreal Center) is a little more than 1/2 block away from Ste. Catherine St. and one block from The Bell Centre. It is one block over from Cresent St. which has many restaurants, bars and nightclubs. Ste. Catherine has retail stores, restaurants and shops up and down the street for what seems to be miles (probably only one...
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Dear JLHoz,
Thank you very much for selecting the Novotel Montreal Centre for your recent stay.
We are pleased to see that you like our property and that you very much enjoyed our hotel location.
As for the hallways, we did complete an entire update last year: but as tastes are very different from one person to another, I understand...
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Enjoyed stay here. Nice rooms and service. Only issue, no free wifi.
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Dear Bellyup2theBarr,
Thank you for your comment, we are glad you enjoyed your stay with us.
Wi-Fi is actually free in the public areas. However, it is true that you have to pay for it if you need it in your bedroom.
We look forward to welcoming you back soon,
Xich-Vê
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Myself and my fiancé have stayed at the Novotel several times during our numerous visits to Montreal. We travel there quite often and have stayed at other hotels in the past, but nothing has lived up to its expectations as the Novotel has. It is a very clean, trendy hotel in the heart of the city, literally right around the...
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Dear Canadian_Explorer_85,
Thank you for sharing your opinion about your stay in November.
I am happy to advise you that since you came, we completed major renovations in our lobby; we look forward to welcoming back in our new reception area.
As far as your restaurant experience is concerned,I sincerely apologize for this unfortunate incident. I have informed the Restaurant...
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I went to a Novotel in Paris years ago at it was really nice. So when I decided to go to Novotel in Montreal, I was expecting the same standards. Unfortunately, it was the whole opposite. The worst part has to be the customer service. The receptionists never said "hello" when we entered (we always had to say hi first)...
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Dear Katerine,
Thank you for expressing your feelings about our property, it certainly helps us rectify our service standards.
I have fowarded your comments to our Head of Reception, as well as to our General Manager, so we can adress the points you mentionned.
I apologize if you felt we lacked professionalism, and if we fell short of your expectations....
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Chose this hotel to be close to Bell Centre - it ticked that box that's all. Also close to shopping district and restaurants but would have been better off at Holiday Inn or similar. Whoever thought of frosted glass doors for bathroom? Also they don't expect their guest to stay long as there was little space for clothes.
It irks...
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Dear Guest,
Thank you for selecting the Novotel Montreal Centre for your recent stay, and for sharing your impressions of our property.
We are disappointed to read that we did not meet your expectations and that you feel this way about our staff.
Usually, our location is one of our best selling point as we are so close to Crescent...
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Okay so it's probably a bit unfair to review them on this, but when I arrived in Montreal the hotel was in the midst of upgrades. There was building stuff everywhere, their main foyer was not in use, and the checkin/out tables where in the hallway of level 2.
But still the staff where great - helping me find food...
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Dear Keranm,
Thank you for sharing your comments about your stay last December, they will be forwarded to our hotel staff for their review.
I would like to thank you for being so positive about our renovations, as December was one of the most difficult month as we had to remove the marble floor and take down some walls.
The...
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