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All 14 Laval hotels

Quality Suites Laval

2.5 of 5 Hotel   |   2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada
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59%
Ranked #8 of 14 hotels in Laval
A recent review
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79 people have reviewed this hotel

Traveler rating
    13
    33
    17
    9
    7
See reviews for
25
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14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a bit dated but was very comfortable for our family while visiting Quebec. Our room was an unusual set up with a king bedroom plus a double bed and sleeper sofa in the main room. There was also a kitchenette in the main room (fridge, microwave, sink, coffee maker) that we found useful. The bathroom connected off... More

Was this review helpful? Yes
GMHotel331332, General Manager at Quality Suites Laval, responded to this review

Thanks so much for your review, we appreciate your feedback, without it we cannot improve our product and service. We are pleased to know that you enjoyed your stay. Best Regards, Nadia Francolini General Manager More

Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i am really happy with my choice! our room was really clean and neat. it has everything that we needed and the price is good. the breakfast was good; however, the resturant is so small and it's usually packed. the customer service is great and the staff are cute and friendly :)

Was this review helpful? Yes
GMHotel331332, General Manager at Quality Suites Laval, responded to this review

Thank you for taking the time to leave us a review. We are glad that you had a great experience and we hope to welcome you back soon! Sincerely, Nadia Francolini More

Norwalk, CT
Top Contributor
51 reviews 51 reviews
48 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 23, 2014

Picked this hotel based on price plus free parking and free breakfast. Was a bit more out of town than we anticipated plus encountered heavy traffic. The good news was that even though we gave up going into town, the restaurant next door "graffiti" was very good. Eleni our waitress was great. The restaurant is across the parking lot in... More

Was this review helpful? Yes
GMHotel331332, General Manager at Quality Suites Laval, responded to this review

Thank you for taking the time to leave us a review ! Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kind regards, Nadia Francolini General Manager More

New Hope, Pennsylvania
Top Contributor
59 reviews 59 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed June 26, 2014

Poor customer service made this one of the worst hotel stays I have ever experienced. First the hotel is on a major highway. We were placed in a room at the front on the highway. I knew the traffic noises would be an issue for me so I asked if we could change. We were told no, not unless we... More

Was this review helpful? Yes 1
GMHotel331332, General Manager at Quality Suites Laval, responded to this review

Thank you for taking the time to provide us with your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.... More

Quebec City, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 10, 2014

Huge rooms, low price, especially using Hotwire. Furnishings are old but who cares? Everything is extremely clean. Beds are reasonably comfortable... fridges and microwaves in rooms. Always good service, a few times I've made special requests and have always been accommodated, even at the last minute. Fitness center, though not very big, is also accessible 24/7, which is appreciated.

Was this review helpful? Yes
Nadia F, General Manager at Quality Suites Laval, responded to this review

Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay with us. We look forward to your next visit. More

Inverness, United Kingdom
Top Contributor
131 reviews 131 reviews
48 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 23, 2014

We stayed here for three nights and really enjoyed our stay even though the Tom Tom took us to a business park a couple of minutes away. With the help of some really helpful locals we found it. We had a suite with a queen bed, sofa, dining table and chairs, 2 TV's, fridge but no microwave. Room was very... More

Was this review helpful? Yes
Nadia F, General Manager at Quality Suites Laval, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure that we do just that. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 16, 2014

For the price paid for one night, the suite was above expectations. However, hotel feels a bit old and nothing fancy about the rooms, but size and price-value is amazing. Free breakfast lacks hot meals like omelettes, etc.

Was this review helpful? Yes 2
Christine B, Manager at Quality Suites Laval, responded to this review

Thank you for your comment! We are pleased that you enjoyed your stay with us! We hope to see you back again soon! More

North Bay, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 30, 2013

Went there before a hockey game in Montreal. Really nice person at front desk, quick check-in. When we got to the room, we had 2 beds. Looked like double beds. Went back to the front desk and asked for a bigger bed, my husband is 6,3! They gladly offer us another room. Room was clean, bed comfortable. When we asked... More

Was this review helpful? Yes 1
Christine B, General Manager at Quality Suites Laval, responded to this review

We are happy to know that you enjoyed your stay at the Quality Suites Laval. We are sorry that the restaurant did not meet your expectations. I will make sure that the manager of the restaurant is aware of the problem in order to fix it. Thank you for leaving a comment. We want to always to improve our services,... More

mass
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 22, 2013

We travel from the US to Montreal twice a year and we always stay at the Quality Inn. The rooms are always clean. We feel safe and the parking is on property. This time I was not feeling well and the front desk agent Jean-Coutu went out of his way to help me. It was 5:oo am and he was... More

Was this review helpful? Yes
Christine B, General Manager at Quality Suites Laval, responded to this review

Thank you so much for your comment! We are very happy to know that our staff was there to help you. We hope to see you soon! More

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 27, 2013

Glad to leave our last quality fiasco, this one could not be found on the GPS. Nevertheless it sits amid several well rated hotel chains. Check in fine - able to get early check in on weekend. Room vast improvement over previous experience given suite on ground floor. It even has a small gym with lots of restaurants nearby....except their... More

Was this review helpful? Yes
Patricia A, General Manager at Quality Suites Laval, responded to this review

I am sorry that the restaurant didn't meet your expectations. I will make sure that the Restaurant Manager is made aware of the situation. Thank you for taking the time to write a review. We value our guest's comments. More

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Additional Information about Quality Suites Laval

Address: 2035 Auto. des Laurentides, Laval, Quebec H7S 1Z6, Canada
Phone Number:
Location: Canada > Quebec > Laval
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Laval 2.5*
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Also Known As:
Quality Suites Laval Hotel Laval
Quality Inn Laval
Quality Suites Laval Quebec

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
114 spacious one bedroom suite separated by two french doors to a living room area. In the suites you have iron and board, hair dryer and a coffee and tea maker. We offer free deluxe continental breakfast, free wireless high speed internet, free parking, free local calls and newspapers. If you are looking for a warm ambiance and a great customer service, the Quality suites is the place to be. Various restaurants, parks, shopping malls Carrefour Laval over 550 stores are situated a street away from our property. Downtown Montreal is only 20 minutes away from our hotel. ... more   less 
Number of rooms
114

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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