This hotel offers well kept rooms for a really low price, as a representative, I have visited my share of hotels in Canada and the US. In this price brackett, this hotel tops all of them, excellent restaurant as well for a home cooked meal. It offers the exact same continental breakfast as the other hotels. The only negative critic...
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room was fine, pool was fine, staff was nice, breakfast was fine.
only complaint would be that there was a big step up into the room. which was awkward with luggage and hard for my mother because she is elderly. so if you are an elderly person you may want to ask if there is a room without a big...
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Thank you for taking the time to add your comments here. I am pleased you enjoyed your stay and yes I agree we do have a few rooms that have a bigger step to enter the rooms. You are also correct in stating, if possible, to let us know at reservation time and we will do what we can to...
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I recently stayed at this property the last week of October, 2011. I booked a renovated Jacuzzi Suite for 2 nights for myself and my wife. The reception area was adequate and the check-in clerk was very friendly. Once we went up the short flight of stairs, the hallway to the room was less than impressive with old carpet and...
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I am sorry your opinion of our suites were not up to your standards as we always get such positive repsonses from them. Our Suites are totally renovated from new furniture, flat screen tvs to new King Size Beauty Rest Matresses to which we usually get comments on best sleep in a long time. The flooring in all rooms, hallways...
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We had booked another through an online site and they wouldn't honour price. DId another booking for this hotel, drove down the street and although they hadn't received any info of my reservation yet they cheerfully gave us a room and honoured the rate. We stayed in a remodeled room with kitchenette and it was wonderful & toiletries were quality...
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I am pleased to hear that your experience with us was pleasant and you enjoyed your stay. Customer service is very important to us and it starts the minute you walk thru the door. Our new kitchnette area does get alot comments. It is too bad our pool was not open. I do hope that your next visit to PEI...
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A Good welcome and very large room with kitchen, unfortunately not one of the updated rooms which we were told are much better (so ask for one if you are booking). All very clean but tired. Good for the shops but a distance from the historic center. Breakfast very basic.
Than you for taking the time to add your comments. Our new renovated section does get alot comments. Our residental suites which you were in get comments on how spacious and privacy as separate bedroom. Our location is very convenient to all as close to shopping, university, and vet college. To get downtown , it is a 10 minute drive....
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Hotel room was clean and updated but when we booked the room online, I was given a price which was confirmed but they would not honor that price. I called the hotel twice to get this problem corrected to no avail. I then called my credit card company and are filing a dispute. Two weeks later I get another charge...
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I am sorry your experience with us was not satisfactory. I do apoligize for the delay in getting your funds credited back to your account. Sometimes from my end it takes abit to get the
information back again from accounting to get the credit processed. I do try to get to the bottom of all complaints as customer service is...
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I had phoned from England to ensure that we had one of the renovated rooms with a full kitchenette including an oven. Upon arrival we found reception to be very friendly but the room we were given had no oven. This was cheerfully sorted out and our bags were moved to a full suite the next day for the duration...
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I am glad you enjoyed your stay with us. I apoligize for the mix-up on your first night with us.
We do get alot comments on our location as easy access to wherever you are going. Downtown is just minutes away but we also have the convience of shopping centres just around the corner. I hope on your next visit...
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My husband and I travelled with friends across the East Coast. We ended our trip with a 3 day stay in Charlottetown. As we were planning our days as we went, we did not have reservation anywhere during our 3 week stay. Our friends have family in the Charlottetown area so were not needing a room. We had attempted to...
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Thank you for sharing your experience on your recent stay with us. Our Jacuzzi Suites are very spacious and guests are pleasantly surprised at what they see when they enter the rooms. We try to ensure our guests enjoy their stay from the time they enter our hotel till the time they leave. A good nights sleep and good meal...
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When planning our Maritimes road trip, I had booked another Charlottetown hotel for 2 nights, but after reading the reviews of CBVI&Ss, I changed our reservations - and am glad we did! True - you are a bit out of the historic center of town, but if you have a vehicle it should not be an issue.
The newly-remodeled room...
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I am pleased you enjoyed your recent stay with us. Our drive-up queen rooms have received alot of compliments this past season for their space, looks and most impt. good nights sleep.
Look us up on your next visit and thank-you for taking the time to advise others on your experience with us.
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My husband and I were a late check in from Nova Scotia. We did not have a reservation as we were there for an unexpected funeral. Nellie from the front desk was wonderful. We stayed in a jacuzzi suite at a great price. I am in the hospitality industry myself and will be recomending this wonderful place to many people...
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I would like to thank you for taking the time to add your comments on your recent stay with us. I wish it was under better circumstances. I am pleased, but not surprised to hear Nelly was very helpful and pleasant upon check-in. She does go out of her way to ensure guests get top service.
I hope the next...
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