Absolutely the worst hotel I have ever seen in North America. I find it hard to believe that the Cest Western lets this place sully their name. We have often stayed in Best Westerns due to their consistency and value for the money. We checked into two rooms that a smell akin to dead animals and we told it was... more

Hi, over the years, I have stayed at several different Best Western Hotels, and have always been happy with the service and overall experience. I am writing to tell you that I am very unhappy with my experience at Best Western Charlottetown. 1. My safety was severely compromised. The door to the stairs(Fire Escape) was locked/jambed for 2 days and... more

We spent only one night in this hotel and are now all dealing with BED BUG bites and infestations in our suitcases, clothes, bedsheets and homes. These bugs travelled home with us from Charlottetown to Toronto. All three of us that stayed in that room that one night have spent the last 3 weeks laundering, vacuuming and disinfecting our homes... more

How many ways can a motel screw up? They lost my reservation completely - even when I gave them the number they couldn't find it. They charged my card for nothing even before I had arrived, and it took a fax to sort out. No soap in the room! Crumbs in the cupboard! They don't change the towels and linen... more

After staying in this hotel, both my sister and I were diagnosed with scabies. The hotel assumes no responsibility. However, during our stay, neither cleanliness nor customer satisfaction was a priority. More than once our room was not cleaned, even though we were out all day, and when reported to the front desk staff, we were told that the cleaning... more

Dollar for dollar, this may be about the worst hotel I've ever stayed in. I had little choice - I was in town for a political convention and this was about the only place free. Now I know why. I paid $170 Canadian dollars a night for a room that stank of damp and cigarette smoke, even though it was... more

2 Friends and myself arrived at the Best Western on Friday night June 29th to stay for 5 nights. We had booked a room with 2 double beds (as there were 3 of us). Checking in was smooth, but then we got to our room and it was on the bottom floor of the main building and STUNK. The carpet... more

We booked a 2-night stay here in May of this year, as part of a 4-week visit to East and Mid-West Canada. This hotel was our only disappointment during the whole time. The carpet and furniture were filthy, to say the least! To the extent we could not sit on the chairs without first placing a plastic bag on them,... more

I stayed at the Best Western for 2 nights in June 2007 with two 10 year old girls. The girl at the front desk upgraded us to a family suite with my CAA card. The room was large with two double beds, bunk beds and a sofa bed, microwave, fridge and tv - much better than we expected. The pool... more