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BEST WESTERN Charlottetown

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238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown
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334 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (334)
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    (48)
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Saugerties
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Friendly and helpful person at desk for checking in and out. Room was nice size and beds were comfortable. Quiet for sleeping even though it is close to town. Average type breakfast is included with a good variety of food. Had an issue with water in our tub and the staff was on top of it in no time. Issue... More 

Was this review helpful? Yes
Mississauga
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

Our room was very clean, but room itself was dated. Good location as it was easy to walk to downtown area and also harbor. The staff were so very accommodating, would go out of their way to be helpful. Nice pool and work-out area. Very good hot breakfast each morning. Would certainly stay here again.

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Revelstoke
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

heavy carpet perfume, balky slow internet, declining neighbourhood, below best western standard, $90 room for $200. High season, counter people doing their best. Client is a regular best western client. expected better. Advirtized air miles is complcated.

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Travelers are raving about these Charlottetown hotels

Bedford, Canada
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Showing it's age, but still clean, with comfortable beds and good service. Major dislike: I am over six feet tall, but the shower head was only about 5'8" above the tub base, requiring me to stoop to wet my hair...there is ample room to raise the shower head. The free breakfast included juice, toast, cereal, eggs, ham, waffles, porridge, coffee,... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you sharing your comments on your stay with us. We are pleased to read that you enjoyed your time with us. I do apologize for the inconvenience with the shower head. I hope you will choose us on any return trips to Charlottetown. Sincerely, Wayne Cotton, AGM More 

Winnipeg, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Standard Best Western. I was very excited to see the recycling bin in the room, but apparently all Best Western's have this now. Love that. Room was clean. Blackout curtains are my favorite. Breakfast was so-so, sausage was extra-greasy. The espresso machine is a fantastic addition to the usual spread. They let me continue to park in the lot after... More 

Was this review helpful? Yes 1
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your experience on your recent stay with us. I am pleased to read that enjoyed your time. Yes BEST WESTERN is very pro-active on waste management. I hope you will come back to stay with us on future visits to Charlottetown. Sincerely, Wayne Cotton, AGM More 

Montreal
Level Contributor
96 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decided to try this BW in downtown Charlottetown. Very glad I asked for the newer section when I booked directly through the hotel. Big free parking, good sized room, decent bathroom, and average free breakfast. Housekeeping was terrible. You can tell my carpet was not vacuumed, and I had to call to get tissues and soap for the shower. The... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your comments on your stay with us. I want to apologize for not exceeding your expectations. I will take your comments directly to our housekeeping team, because this is not the service we strive to provide. Yes you are correct in writing that PEI is considered a resort destination in the summer... More 

Wynyard Saskatchewan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Terrible Best Western.....very disappointing. They tried to put us in the lower level....literally in the bowels of the building.....cold and musty , probably breeding mold. After complaining, they moved us to a "family" room way up at the most distant corner of the top floor! This hotel is very old....many very narrow hallways running around and around the building. Only... More 

Was this review helpful? Yes 1
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I am truly sorry for not living up to your expectations. Your comments by no means are what we strive to provide for our valuable guests. I will address each of your concerns with our entire Management team and ensure all comments are investigated. Thank you for sharing you experience. Sincerely, Wayne Cotton, AGM More 

Saskatoon, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good value with free breakfast. Very nice size LCD tv with great quality. Bed was very comfy. Close to downtown. Good value for the price of room. They have a full kitchen for use which was a nice surprise but we didn't use it. Fridge became very noisy later in the evening and staff promptly responded and offered us a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing your comments on your recent stay with us. You do a terrific job of explaining our property and the amenities we offer. I hope you will choose the BEST WESTERN Charlottetown for any future visits. Sincerely, Wayne Cotton, AGM More 

Ottawa, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this location for two nights during a visit to Charlottetown. The whole hotel is older with a newer section across the street from the main hotel which is connected by an tunnel. The room was clean and well maintained for the age of the premises. Overall, we had a good stay and would chose this location should we... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing your experience on your recent stay with us. Yes we are a slightly older property, but I am pleased to read that you noticed the hard work we put in to keeping the hotel clean and maintained. I hope we will see you on a return trip to Charlottetown. Sincerely, Wayne Cotton, AGM More 

Ottawa
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

No cable, plugs didn't work and internet was on and off. They knew the TV cable wasn't working in this portion of the hotel, so when we called they offered to put us across the street at the other part of their hotel, we had just unpacked ! So they knew about it beforehand. Dah ! Computers didn't work when... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to apologize for the, less then satisfactory experience you encountered while staying with us. You are absolutely correct that you should have been offered a different room if the room you were first assigned to had TV concerns. I will discuss this with our front desk team to ensure this does not happen in the future. We... More 

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