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BEST WESTERN Charlottetown

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238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown
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BEST WESTERN Charlottetown
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323 reviews from our community

Traveler rating
    57
    87
    77
    55
    47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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New Brunswick, Canada
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed yesterday NEW

Being in a central-downtown location was great and the complimentary breakfast was wonderful. Fitness facility and pool were also very nice. This was my second stay here in a month and I will definitely be returning on future visits to Charlottetown.

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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is the second time I stayed at the BEST WESTERN hotel in Charlottetown, PEI and it was a great experience and excellent value. The complimentary breakfast was excellent as well and very very good and very very clean environment...The whole stay started well when greeted by Quentin at the front desk who took care of my reservation and assigned... More 

Review collected in partnership with Best Western

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you so very much for your comments on your stay with us. I agree that Quentin is absolutely terrific. We are very fortunate to have an entire team that are great hospitality associates. We work hard to offer a great breakfast to all of our guests and it is always nice to read that we have succeeded in doing... More 

Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were friendly but not helpful - questions were not answered directly with just excuses given. Anyone can enter the hotel via side entrances, keycard is not required - safety issue, especially with a lot of children staying there. There was no screen in our top floor room with a window that opened fully - major safety issue! Heating... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing your comments on your recent stay with us. I do apologize that we did not exceed your expectations. To answer your question on safety; we do lock the exterior doors in the evenings after guests have turned in for the night. This is because we do host some Conference Center evening events and... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

The staff were friendly and helpful. The rooms were clean. The bed was saggy. Breakfast was satisfactory. The heating and cooling system in our room was quite noisy. Water and coffee are available in the lobby. The location is very convenient.

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your visit with us. We hear many guests about our terrific staff and we can not agree more with everyone. We have worked very hard on our breakfast and we certainly know and appreciate the importance of this offer. I hope you will stay with us on future visits to Charlottetown. Sincerely,... More 

Greater Canberra, Australia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights 6-7 May to explore PEI. This hotel is in a great location, within walking distance (10mins) to the old part of town which has lots of nice places to eat. Our stay was ok, we didn't experience any major problems but there were some minor issues. When comparing this Best Western with others that... More 

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your visit with us. We have many guests enjoy our downtown location for ease of walking to all of Charlottetown's many attractions. To encounter a fox is to truly experience PEI. We have many foxes roaming about and they are as much a part of our communities as we are. In comparing... More 

Calgary, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean and conveniently located. Easy walk uptown to shops and entertainment and easy access to the roads to rural PEI. The staff were pleasant and the pool and work out room was clean. The breakfast is included but lacks variety and the eggs were tasteless. I encountered several people asking for money in the parking lot so... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to apologize for not exceeding your expectations on your stay with us. I am truly sorry you did not enjoy our breakfast, as we have worked very hard to bring many options to the breakfast bar and all items are made fresh daily. if we have meetings in house we do open the doors for the conference center... More 

Timberlea, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has two buildings, the old one is showing its age and needs some work. I was placed in a room in the old section to start with, but the door would not latch, so I was moved to s room in the new section across the road. You can access the new section via a tunnel but I... More 

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share your comments on your recent stay with us. I apologize for not exceeding your expectations, as this is something we strive to accomplish with every guest. I will certainly inquire to our maintenance team about your lock concerns because this is something I have not heard of as... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean and location was good for access to restaurants and stores. The staff was friendly and made check-in very pleasant. The free breakfast was well presented and kept resupplied, the dining area was clean. Parking was easily available with lots of space.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for the detailed and honest feedback. We work very hard to provide a clean and well maintained property and it is always nice to read that our hard work does not go unnoticed. Many of our guests enjoy our downtown location for ease at which they can walk to many of Charlottetown's attractions. We are extremely proud of... More 

Saint John, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

The people were friendly and helpful. Breakfast was very good. The premises were well kept and tidy. Location was ideal as near to business section and could have walked to the business meeting. Enjoyed the stay and would certainly stay there again

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for your feedback on your recent stay with us. Hearing that guests enjoy our breakfast makes our day! We strive to provide a hot and hearty breakfast to all of our guests during their stay and it is always nice to read that we have accomplished that. "Well kept and tidy" is such a terrific... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2015

Excellent and very clean room and very good value for an enjoyable experience....Excellent warm buffet breakfast included in the stay also another great value offered at this hotel. Centrally located in the heart of Charlottetown close to all shopping and restaurants, etc....

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you so very much for taking the time to rate your stay with us. You're comments have covered all of the key things we strive to accomplish with each and every guest; every day. "CLEAN, GOOD VALUE, ENJOYABLE, HOT BREAKFAST, CLOSE TO DOWNTOWN," a description that is exactly what we are, and strive to always be. I hope we... More 

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