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All 25 Charlottetown hotels

BEST WESTERN Charlottetown

3.0 of 5 Hotel   |   238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown

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Ranked #19 of 25 hotels in Charlottetown
A recent review
4 of 5 stars reviewed 2 weeks ago
Jacques L Moncton, Canada
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235 people have reviewed this hotel

Traveler rating
    41
    61
    54
    40
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Moncton, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice location downtown Charlottetown very convenient walking distance to restaurant district. Staff provide excellent customer service. Good value and nice complimentary full breakfast. I travel lots for business and this is one of my favourite destinations.

Review collected in partnership with Best Western

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Halifax, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in one of the rooms on the opposite side of the street as the main front desk. The room was very clean, (I used to supervise and check rooms in a different hotel so I always check the room the same when I am traveling) and it was very nice to have a full kitchen in the room... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share your feedback about your recent stay with us. WOW, to have such high praise of cleanliness from a profession eye is super nice to hear! We work very hard to keep our hotel at the highest level of cleanliness and maintenance as we possibly can, and it is... More

Cape Breton, Nova Scotia
1 review
4 of 5 stars Reviewed February 17, 2014

I was pleasantly surprised with the updates to this Best Western. Easy inside access to the annex part of the hotel. Breakfast hot and constantly refilled. On snow days the parking lot was cleared very early.

Review collected in partnership with Best Western

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share your comments about your stay with us. We have worked very hard over the last several years to improve our product and services and it is very nice to see the hard work is noticed. I hope we will see you again in the future. Sincerely, Wayne Cotton,... More

Nova Scotia
Reviewer
3 reviews 3 reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 2, 2014

The staff at this hotel were so friendly and helpful that it truly made our stay. One staff member that sands out the most was Kim B. at the front desk. We arrived during a hockey tournament weekend with lots of kids around running the halls which can be very disturbing. Kim handled it all very well and in her... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for your comments of your stay with us. I will ensure that Kim B is made aware of the kinds words you have shared about her customer service. I am pleased you enjoyed our complimentary hot breakfast. We have worked very hard on improving this offering and it is nice to hear our hard... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 2, 2014

The only thing that I am not happy about is that the staff did not ask me about air miles. The room was nice - no view... The view was a wall lol. Did not eat the free breakfast or use the pool so cannot speak to those features. Within walking distance to the water front- down town - concert... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for sharing your comments about your stay with us last summer. I apologize that the collecting of air miles was not better explained to you. We do not collect air miles directly but rather allow our guests to become a Best Western Rewards Member, which will allow you to transfer Best Western Rewards Points into air miles. Becoming... More

Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 19, 2014

This place was okay if you're looking for a clean, basic hotel to stay at. They do offer continental breakfast in the morning which was a good feature and a decent gym and pool area. There's nothing attention grabbing about this place, but it serves it's purpose.

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share your comments about your stay with us. As you mentioned we are a clean hotel that offers a good breakfast and a nice pool and fitness room. We appreciate your feedback and we do hope you will stay with us in the future. Sincerely, Wayne Cotton, AGM More

Niagara Falls, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 5, 2013

Nothing fabulous. Basic ole school 1980s decor. Breakfast adequate. Great location. Room clean and fairly quiet. Bathroom and fixtures need updating. The entrance to the bank of rooms that ran along the front of the main road was not maintained with shoveling or salted in 24 hours during a snow storm and the card pass entrance swiper didn't always work... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share to feedback about your stay at our Hotel. I am sorry that you were visiting us during a snow storm and we were not able to keep the pathways clear all of the time. We have a terrific team that works very hard to ensure our guest's experiences... More

vancouver
Top Contributor
59 reviews 59 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 11, 2013

My husband and I stayed at this hotel in October while visiting family nearby. We were pleased with some of the aspects of this facility but somewhat disappointed in others. The hotel itself was satisfactory, although it could use a bit of freshening up in some areas. The desk service was pleasant, the room presentable, and the breakfast items similar... More

Was this review helpful? Yes 2
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for sharing your feedback about your stay. I am sorry you felt like we were monitoring you at breakfast......it is quite the opposite. We have a rotating schedule, of our Associates, collecting breakfast coupons upon our guests arrival to help our guests with any questions they may have. This allows different departments, who may... More

Alexandria, Canada
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 10, 2013

Have visited Charlottetown several times with my family & am so grateful that Chance led me to the Best Western Hotel there & Room 236.......a Queen Sized Suite with two beds plus a pull out sofa bed.....sitting area, two TVs, WiFi, bar fridge & sink with storage for provisions, glasses, dishes, picture windows overlooking the indoor pool , complimentary ,Continental... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing such wonderful feedback about your stay with us. You have done a terrific job of explaining the many offerings we have for our guests. From oversized rooms to hot breakfast and of course in the heart of downtown Charlottetown. I look forward to hosting you on a return trip to Charlottetown. Sincerely, Wayne... More

Terrace, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2013

A very pleasant stay right downtown in Charlottetown. I was visiting my daughter and was travelling with my 13 year old son. I had booked a room with 2 beds (but probably forgot to indicated that my son was with me when I booked). They upgraded me to a queen suite with a hide abed for my son to sleep... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for taking the time to share your comments about your stay with us. Firstly, I wish you would have contacted the front desk about the lack of linen for the sofa bed. We do this to ensure every guest sees that all linen on the sofe bed is delivered fresh. The linen would have... More

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Additional Information about BEST WESTERN Charlottetown

Also Known As:
Best Western Charlottetown Hotel
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
Address: 238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Charlottetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Charlottetown 3*
Reservation Options:
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