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BEST WESTERN Charlottetown

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238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown
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BEST WESTERN Charlottetown
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354 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Manila, Philippines
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 days ago NEW

Room is clean, cozy with all the amenities for a thrifty traveler - The buffet breakfast has many offerings....i love their pancakes! No worries for parking spaces which is a problem with most hotels. Great location too.

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for sharing your comments on your stay with us. Many guests enjoy our downtown location that allows for easy access to Charlottetown's many attractions. We work hard to provide an healthy and hearty breakfast, especially our waffles, so it is always nice to read that we have achieved this goal with our guests. I hope we will see... More 

Rochester, United States
5 of 5 stars Reviewed 2 days ago NEW

Excellent service and friendly staff. This hotel is in the perfect location for everything you want to do in Charlottetown -- walk to everything. Great, reliable WiFi. I highly recommend this hotel for anyone who likes walking to all of the sights that the city has to offer.

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for sharing your comments on your stay with us. As you, many of our guests enjoy our downtown location that allows for easy walking to many of Charlottetown's attractions. I will share with our team the kind words about the service provided to you during your stay. I hope we will see you again in the future. Sincerely,... More 

5 of 5 stars Reviewed 3 days ago NEW

Accommodations were excellent,and location is terrific. Within an easy walk to Restaurants,Theaters and shops. A great place to stay. We especially enjoyed the great seafood and abundant entertainment. We attended a play and were very pleased with theater and available seating. Canada has a lot of talented young performers.

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for sharing your feedback about your recent stay with us. I agree very much with your assessment of our food and entertainment. Great people such as yourself travel from all around the World to experience PEI, and we are pleased that we can be a part of that experience. I hope you will visit us again on a... More 

ogden
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 5 nights. It is in great location, walkable distance to the downtown area and good restaurants. Our room was nice and clean and bed was very comfortable. Bathroom was kept clean. I do wish our room was a little bigger, but that was only a minor issue, it was quiet. The pool was nice and large. The... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you taking the time to share your comments on your stay with us. We have worked very hard to offer a nice variety for breakfast and it is certainly nice to read that you enjoyed our offerings. Many guests agree with you that the downtown location is convenient to many attractions. I hope we will see you in the... More 

Halifax, Canada
Level Contributor
220 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We spent two nights here with friends and had a great time.The price was right and it was in such a great location for exploring the city. If you want all the bells and whistles...no problem...pay a lot more...and go to a five star hotel. We never do and have always liked this chain of hotels. The service was great,the... More 

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your valuable comments about your stay. You have summed up a lot of things in your comments. You are absolutely correct that we are not a 5 STAR hotel. But we do offer a clean and comfortable hotel. Again thank you for taking the time to share your feed back. Sincerely, Wayne... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for two nights. The hotel was terrible. The sheets had questionable stains on it I had to request new sheets to be brought up to the room because I was disgusted. We found a piece of food or poop on the floor we weren't sure what it was. There's no sound proofing in this hotel. When people above... More 

Was this review helpful? Yes 3
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I am sorry we were not able to meet your expectations during your stay with us. We take all feed back very seriously and we appreciate such feed back. This allows us to improve. Sincerely, Wayne Cotton, AGM More 

Travelers are raving about these Charlottetown hotels

Barrington, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Best Western Charlottetown is the first place I would try to book for a stay in PEI. The staff are fantastic at offering friendly helpful service, always available yet invisible at the same time. During a previous stay the front desk checked availability, cost and ultimately booked tickets for us for a dinner theater at another hotel in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing such kind commentsabout your stay with us. We strive to provide an excellent breakfast and it is always nice to read that we have acheived this result. I will share with the front desk team the comments on thier service for you. It is always nice to read such positive reviews. I hope... More 

Moncton, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

Good hotel for the money, located within walking distance to central Charlottetown. There are a couple of good eating places close by and there is ample parking facilities. Overall I was impressed with the value for money.

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I want to thank you for sharing your comments on your recent stay with us. Many guests enjoy our downtown location close to many of Charlottetown's attractions. I hope we will see again in the future. Sincerely, Wayne Cotton, AGM More 

Halifax, Canada
1 review
3 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel last week for 4 nights, and although the location was good for walking, the hotel needs updating. The bed was comfortable and the staff friendly and helpful, but the room smelled of old cigarette smoke and musty, and my feet or socks were black after walking on the carpet. The air conditioning... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Thank you for taking the time to share your comments. I apologize that we were not able to meet your expectations. It is from comments such as yours that allows us to improve and I thank you for that. Sincerely, Wayne Cotton, AGM More 

Milton, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

The room was very dated, not very clean and had a strong smell of mold. The staff are very friendly and helpful. In the summer hotels are packed and there were no choices in hotel room. It is possible, that I had the worst room on the property or they are all bad. I would not chance it and stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I am sorry that we did not meet your expectations on your stay with us. You are correct that we are slightly older then some newer properties. We like to think this gives us our character matching with Charlottetown's historic feel. We appreciate this feedback as it is the only way for us to truly improve our service. Sincerely, Wayne... More 

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