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All 25 Charlottetown hotels

BEST WESTERN Charlottetown

3.0 of 5 Hotel   |   238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
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45%
Ranked #18 of 25 hotels in Charlottetown
A recent review
3 of 5 stars reviewed 4 days ago
Dean H Mississauga, Canada
  • Reviews (255)
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255 people have reviewed this hotel

Traveler rating
    44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mississauga, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

This is a three star motel at a five star price. Try somewhere else. People are friendly enough, just haven't put the quality into the room (bathrooms etc.) .Frequent user of Best Westerns and this one doesn't hold up but it is significantly more expensive.

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

We travel a lot and I can say that this the worst hotel that we have ever stayed in. The air conditioning unit was not working and staff needs a lesson in customer service. This hotel needs a complete overhaul.

Was this review helpful? Yes 1
Charleston, SC
Contributor
20 reviews 20 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We wanted to be able to walk to everything downtown. This was a perfect location. We were in the newer building across the street. There's a large parking lot behind the building and an elevator right inside the door. The rooms are large and updated, and at first glance the room looked spotless, but the wall behind the bed lamp... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Skipmiss1, I would like to thank you for such a detailed comment on our hotel. We hear from many guest's how convenient our location is to Charlottetowns many attractions. I hope we will see you on a return trip to PEI. Sincerely, Wayne Cotton, AGM More

Karlsruhe, Germany
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel managed to allocate the same room to another couple. My wife was alone in the room getting undressed when a stranger walked in and got to see her not properly dress! This was really embarassing for everybody and it ruined the rest of our stay there as we no longer felt secure in our room. Further more, we... More

Review collected in partnership with Best Western

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Dear Jan, I am rather confused by your comments? Idid speak with your wife in regards to the unfortunate entrance to your room. I was informed that you were both sitting on the couch waiting for a food delivery, fully dressed. Yes you are correct that we needed to make a new card for your door. I thought after discussing... More

Milton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was in Charlottetown for a conference at the Delta. Charlottetown is nice but for 600+ people there wasn't one hotel that could hold us all. As a result, we were spread out amongst five or six hotels. I was at the Best Western on Grafton Street. The BW is okay but nothing spectacular. The rooms were clean but dated... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to thank you for your comments about your stay with us. You a very right in stating that Charlottetown is extremely easy to get around. Our downtown location does allow for a short walk to many attractions Charlottetown has to offer. I am pleased that you found some of your experience here was superior to other, higher... More

Toronto, Canada
Top Contributor
100 reviews 100 reviews
58 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed in the North Court, the newer building across the street from the original facility. (I am told by people who stayed in the original building that I had it better.) So my comments are pretty much just about the North Court. I liked the fact that I could open my windows, which is refreshing. I was really annoyed,... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

I would like to start by extending my apologies for the lack of notification on the door lock project. The notification certainly should have been given to you at check in. Also we do have signs around the hotel, but you may have not travelled in those areas. With this project wrapping up and the new system working perfectly, I... More

Miami, Florida
Top Contributor
57 reviews 57 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While seeking a pet friendly hotel to use as a base on PEI, we found the Best Western Charlottetown on line. We ended up staying with them for two nights. In our experience, our room was about average for a Best Western. Even though the room did not rank with the very best Best Western rooms, there was nothing wrong... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

William I would like to thank you for your honest feedback. We have worked very hard on improving our breakfast annd I am very pleased that you enjoyed our offerings. I do hope you have the opportunity to visit PEI again and we certainly hope that the BEST WESTERN Charlottetown will be your hotel of choice. Sincerely, Wayne Cotton, AGM More

Ocala,Florida, U.s.
Top Contributor
81 reviews 81 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The room was comfortable, ours was in the building across the street from the main building. Beds were comfy, bathroom was clean, TV and wi-fi worked fine. The hotel was quiet. Breakfast was excellent for a hotel, many choices, including a newly installed capuccino/espresso/specialty coffee machine. The front desk employees were friendly and spent extra time with us recommending restaurants... More

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Lynne I would like to thank you for your very imformative and kind comments about your stay with us. We are extremely excited with our newly installed specialty coffee machine, and I am pleased you enjoyed it as well. You have described our hotel in such great detail that I can't think of another amenity that explains the hotel better.... More

toronto, Canada
1 review
2 of 5 stars Reviewed 4 weeks ago

Make sure if you stay at this hotel that you ask about the room's window. The room I was initially assigned to had a "window" that looked out into the room with the treadmills... YIKES! The staff changed the room for me without asking any questions, but if there hadnt been another room available, that would have sucked! Then the... More

Review collected in partnership with Best Western

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Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Erin I am very sorry that you had a negative experience during your recent stay with us. I will immediately discuss the concerns you have shared, in regards to the bathroom, with our housekeeping manager. This is not acceptable and certainly not the way we operate our hotel. I do hope you will reconsider staying with us on a return... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Great Charlottetown downtown location, close to Peak's Quay and Confederation Landing Park. Clean, comfortable rooms and great breakfast. Fitness centre and pool, wireless internet worked very well. Excellent overall value!

Review collected in partnership with Best Western

Was this review helpful? Yes
Wayne C, Assistant General Manager at BEST WESTERN Charlottetown, responded to this review

Rebecca I want to thank you for your comments about your stay with us. I am very pleased you had the opportunity to enjoy the many attractions that downtown Charlottetown has to offer. You describe our facility extremely well, "comfortable rooms, great breakfast" and the internet works very well. I hope we will see you again on a return trip... More

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Additional Information about BEST WESTERN Charlottetown

Address: 238 Grafton Street, Charlottetown, Prince Edward Island C1A 1L5, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Charlottetown 3*
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Also Known As:
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Charlottetown
Hotel Class
Number of rooms
143

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