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BEST WESTERN Charlottetown

3.0 of 5
238 Grafton Street, Prince Edward Island C1A 1L5, Canada
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BEST WESTERN Charlottetown
Ranked #19 of 26 hotels in Charlottetown
3.0 of 5 stars 128 Reviews
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128 reviews from our community

What travelers say about this hotel
  • Continental breakfast(10)
  • Front desk staff(7)
  • Great location(5)
  • Very good(3)
  • CUSTOMER SERVICE(3)
  • Main building(3)
  • Friendly and helpful(3)
Traveler rating
    21
    28
    25
    21
    33
Only show reviews for Family (28) | Couples (38) | Business (24)
Date Rating
Yellowknife
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2012 NEW

Very clean & well maintained facility. Quiet. Free parking. Decent quality free breakfast. Easy access to waterfront and downtown.

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Ottawa
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2012 NEW

The excellent staff, from front desk to breakfast room to housekeeping were all very helpful and friendly. We were originally in the older building but found it noisy at night as we were beside the stairwell and had a family overhead. No problem in upgrading to a room in the newer building across the street. Like other BWs the beds... More

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2012
1
person found this review helpful

Great service, nice rooms. However, I'm here on buisness and rely heavily on the internet, the "high speed" is barley able to load a YouTube video. I asked for an Ethernet cord so I could connect directly and it's even slower. Downloads time out, and Netflix won't load past 10 minutes. I understand the bandwidth needs to be shared throughout... More

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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2012 via mobile
1
person found this review helpful

Well kept property, rooms were clean & quiet. Free breakfast. Great value.

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Walter van Beek, General Manager at BEST WESTERN Charlottetown, responded to this review
April 30, 2012

Good Morning, I would like to thank the guest for taking the time to comment on his/her stay. The housekeeping staff will be pleased to hear your feedback. A clean room with a comfortable surrounding is our most important objective. Hopefully the many recent refurbishments of the hotel are helping in making your stay with us an enjoyable one. Walter... More

Summerside, Canada
Senior Contributor
36 reviews 36 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 9, 2012
1
person found this review helpful

I arrived at the Charlottetown airport at midnight during a snowstorm and didn't want to drive the 45 miles at home. Just looking for a place to sleep that didn't cost me $200 including taxes and parking fees since I would only be there for 6-7 hours. I called the hotel since they had previously looked after my son who... More

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See 5 more reviews by lovegoodfood56 for Charlottetown
Walter van Beek, General Manager at BEST WESTERN Charlottetown, responded to this review
April 11, 2012

Good Morning, I have just read your kind comments about your most recent stay at our hotel. Whenever possible, we attempt to help guests whose travel plans may have been disrupted and I am glad that you were able to take advantage of our special "storm rate" which we offer during difficult driving conditions. Hopefully, this will have been our... More

Moncton, Canada
1 review
1 of 5 stars Reviewed April 7, 2012

friendly staff, nice room, not the best stay at the hotel. Nude guys drinking in the pool, party goers in the hallways screaming and banging on the doors and walls until all hours of the night, no hot continental breakfast when we arrived. Tried contacting the General Manager and well I guess he doesn't care about his paying guests.

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Walter van Beek, General Manager at BEST WESTERN Charlottetown, responded to this review
April 11, 2012

I have just returned from a family vacation and read your comments. Although I am not able to reconstruct exactly when you stayed with us and without knowing your name, it makes it a little more difficult to address your concerns. I make it a point to always view guest comments and I can assure you that I take all... More

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Senior Reviewer
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2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2012
1
person found this review helpful

front desk folks and staff were friendly/ great to have the continental breakfast/ stayed on the main floor in the end room with a kitchenette so the pups could enter and exit easily was a plus/ shame there isn't any 'green' space on the property for the pups or kids but there are 2 'squares' on either side of the... More

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nova scotia,canada
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 16, 2012
3
people found this review helpful

Walking distance to the shops and restaurants of town.The rooms are all {I think} within a glassed hallway to the outside , so the window of your room is to the hallway.We had a room with a small living area with a full kitchen{great when with son for hockey tournament}.The separate bedroom did have a window to the outside with... More

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charboneau, General Manager at BEST WESTERN Charlottetown, responded to this review
February 21, 2012

My name is Walter van Beek, General Manager of the hotel. It was a pleasure to read the comments from this guest. We traditionally host many sports teams at this property and I am glad to read that you enjoyed your stay. Our very recent refurbishment of the hotel has received many favourable comments and we hope to have the... More

Nova Scotia
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 9, 2012

Hi, I shared this room with my brother in law and our 2 boys for a hockey tournament. The room is a nice size and the tv was good. The room was vacumed and clean except for black stuff on the ceiling. The ceiling also required repairs to the gyproc. The elevator was out of order all weekend. The security... More

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See 3 more reviews by Mollyg for Charlottetown
charboneau, General Manager at BEST WESTERN Charlottetown, responded to this review
February 21, 2012

Good Morning, I thank the guest for taking the time to comment on his/her stay at our hotel. Please allow me to apologize for the non functioning elevator. Although the building is only two stories high, I fully recognize that this was still an inconvenience to you. We are awaiting specific parts to be shipped to the island for the... More

Sydney, Australia
Top Contributor
56 reviews 56 reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 1, 2012
1
person found this review helpful

Hotel is in a good location for walking around visiting the sites of Charlottetown. Good facilities for washing and dry cleaning. Friendly, helpful staff.

Was this review helpful? Yes
See 4 more reviews by gazza53255060 for Charlottetown
charboneau, General Manager at BEST WESTERN Charlottetown, responded to this review
February 2, 2012

My name is Walter van Beek, the General Manager of the hotel. I would like to thank this guest for taking the time to comment on his/her stay with us and I will ensure that your positive experience at the Best Western Charlottetown is shared with the team. We look forward to hosting you on future visits to our beautiful... More

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Additional Information about BEST WESTERN Charlottetown

238 Grafton Street, Prince Edward Island C1A 1L5, Canada
Price Range: PLN: $$

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