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Holiday Inn Express Hotel & Suites Charlottetown

2.5 of 5
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200 Capital Drive, Charlottetown, Prince Edward Island C1E 2E8, Canada
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Holiday Inn Express Hotel & Suites Charlottetown
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Ranked #11 of 27 Hotels in Charlottetown
A recent review
5 of 5 stars reviewed 1 week ago
murp2015 Halifax, Canada
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258 reviews from our community

Traveler rating
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    42
    19
    5
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83
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed here probably a half dozen time for work and it is a great value hotel. The breakfast is like at all Holiday Inns (which is better than most complimentary breakfasts at hotels). The staff is friendly and the rooms are clean. Another reviewer said that the property could use an update, and maybe s/he is right, but I... More 

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Moncton
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here in February 2015 for son's hockey tournament. Was not pleased with the overall experience, as the hotel has seen better days. Rooms are dated, and on the small size. Had no room to lay out hockey gear to dry out as there was very little floor space with 2 queen beds in the room. The closet was the... More 

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Rachel_Nunn, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Charles: Thank you for your comments. It is comments such as yours that we strive to improve each and every day. We are continually updating and improving our facility. We do provide the breakfast bar for parents to meet in up until 11pm as that is when our quiet time starts. We had several teams in that weekend and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We really enjoyed our stay, the customer service and cleanliness was above the rest . I would recommend and suggest this hotel to friends and family travelling to this area. In closing , thanks again for a great weekend experience

Was this review helpful? Yes
Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Happycamper99999, Thank you for taking the time to comment on your stay with us at the Holiday Inn Express Charlottetown. We pride ourselves in our friendliness and cleanliness and are so glad you enjoyed your stay. See you next time! Kind Regards, Rachel Nunn Guest Service Manager More 

Amherst, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Holiday inn in February 2015 for two nights to attend the Jack Frost Festival we travelled as a family, Me and My Boyfriend and our 3 boys ages 5, 8 and 11. From the moment i called to book i had a great feeling, the staff was pleasant and more than accomodating, listening and answering all... More 

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Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Melissa D., Jack Frost was such a wonderful weekend for everyone and we are so glad you and your family were here to enjoy it. Thank you so much for your kind words about our hotel and staff, I will make sure that they are passed on to each department. We hope to see you all again next year... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2015

Stayed up here this past January while working at the Cavendish Agri-Services site. Excellent staff and well maintained property. The breakfast was standard Holiday Inn fare, but I enjoy it at that since the oatmeal is my favorite. The beds were comfortable, the small workout room in good condition, and the hot tub looked inviting even though I didn't try... More 

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Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Matthew L., Thank you for choosing to stay with us for your extended stay over these past snowy couple weeks! We know you have lots of options to pick from and we are so glad and thankful that you chose us at the Holiday Inn Express. Thank you for your loyalty to the IHG family of hotels and your kind... More 

Plympton, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2015

We had to travel to PEI for a family emergency and, due to past stays at Holiday Inns, I called them. Wow! The hotel is spotless, the rooms comfortable, the staff is incredible!! I cannot say enough good things about them. Incredible experence!

Was this review helpful? Yes
Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Steve W., I am very sorry that you had to come to PEI for a family emergency, I hope all is well. Thank you for your kind words about our hotel and staff, we really appreciate it! We hope to see you the next time you come to PEI and appreciate your loyalty to the IHG brand of hotels.... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2015

I travel often and this is one of the best hotels I stay at. Great staff,clean rooms, lots of little extras that make this such a great hotel. The front desk is always friendly and smiling, and eager to help, to make your stay better. I highly recommend this hotel to anyone looking for a reliable, clean and great service... More 

Was this review helpful? Yes 1
Rachel_Nunn, Front Office Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Brenda M., We are happy to be your go-to hotel in the Charlottetown area. Thank you for your positive comments in regards to our hotel and staff. I will make sure that the front desk hears your great feedback and that all the little things they do to make a guest stay better, do not go unnoticed. See you... More 

Mount Stewart, Prince Edward Island, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2015

My family and I went to Holiday Inn Express (in Charlottetown) for the night just for fun. I used Debit/Visa online to pay for the room at the beginning of December. When we were checking in, the receptionist asked for a credit card. She told me it was for incidentals. The three of us go about our business and do... More 

Was this review helpful? Yes 1
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Kym M, Thank you for taking the time to contact us regarding this matter, we do understand your frustration. As we discussed, in order to reserve a room we do require a guaranteed payment method and security/damage deposit at time of check in. There are four different options available for our guests. The first option would be to provide... More 

Alberta
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 13, 2014 via mobile

I stayed at this Holiday in on 2 separate dates in December 2014. Rooms were clean but a little outdated. I stayed in a room on the main floor. It had direct access to outside and the parking lot which was nice for bringing in luggage. The service was good. Everyone was pleasant and always willing to help out whenever... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Mark W, Thank you for taking the time to share your recent experience with us. I am pleaded to hear that you found our team members most accommodating and helpful. I do apologize that we were not able to make our televisions compatible to your device and I assure you that I will follow up to see if there... More 

Quispamsis, Canada
1 review
5 of 5 stars Reviewed December 8, 2014

Service was great, rooms were clean, breakfast was excellent. They had great rates for teams and groups. Staff was very helpful and great with directions. Will definitely be staying here again for both personal and sport trips.

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Megan M, Thank you for choosing the Holiday Inn Express as your Island destination. We appreciate your staying with us and hope to see you again in the near future. Kind regards, Thierry More 

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