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All 27 Charlottetown hotels

Holiday Inn Express Hotel & Suites Charlottetown

2.5 of 5 Hotel   |   200 Capital Drive, Charlottetown, Prince Edward Island C1E 2E8, Canada
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Holiday Inn Express Hotel & Suites Charlottetown
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Ranked #13 of 27 Hotels in Charlottetown
A recent review
3 of 5 stars Reviewed December 13, 2014
Mark W Alberta
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251 reviews from our community

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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mount Stewart, Prince Edward Island, Canada
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My family and I went to Holiday Inn Express (in Charlottetown) for the night just for fun. I used Debit/Visa online to pay for the room at the beginning of December. When we were checking in, the receptionist asked for a credit card. She told me it was for incidentals. The three of us go about our business and do... More 

Was this review helpful? Yes 1
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Kym M, Thank you for taking the time to contact us regarding this matter, we do understand your frustration. As we discussed, in order to reserve a room we do require a guaranteed payment method and security/damage deposit at time of check in. There are four different options available for our guests. The first option would be to provide... More 

Alberta
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 13, 2014 via mobile

I stayed at this Holiday in on 2 separate dates in December 2014. Rooms were clean but a little outdated. I stayed in a room on the main floor. It had direct access to outside and the parking lot which was nice for bringing in luggage. The service was good. Everyone was pleasant and always willing to help out whenever... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Mark W, Thank you for taking the time to share your recent experience with us. I am pleaded to hear that you found our team members most accommodating and helpful. I do apologize that we were not able to make our televisions compatible to your device and I assure you that I will follow up to see if there... More 

Quispamsis, Canada
1 review
5 of 5 stars Reviewed December 8, 2014

Service was great, rooms were clean, breakfast was excellent. They had great rates for teams and groups. Staff was very helpful and great with directions. Will definitely be staying here again for both personal and sport trips.

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Megan M, Thank you for choosing the Holiday Inn Express as your Island destination. We appreciate your staying with us and hope to see you again in the near future. Kind regards, Thierry More 

Fredericton, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2014

I travel many place for work and need a great place to stay. This is the place when staying in Charlottetown, the staff is friendly and very helpful with what ever your needs are if they can provide it you will get it. Another great perk is the Soup of the day in the evening and beverage and snacks all... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Spindrive, Thank you for sharing your comments with us, we appreciate your choosing the Holiday Inn Express & Suites Charlottetown. It is great to hear you enjoy the little extras we offer. We look forward to seeing you again in the near future. Kind regards, Thierry More 

London, United Kingdom
Top Contributor
160 reviews 160 reviews
82 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed November 9, 2014

Like the majority of Holiday Inn Expresses in Canada, this hotel offers quality and amenities that go well above its price-mark. The only complaint I have about the hotel is the ludicrous height of the beds - with no exaggeration I needed to jump to get in and out, and even my husband (who is well over 6ft tall) couldn't... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear IMUK, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and are sorry for the inconvenience... More 

connecticut
Top Contributor
119 reviews 119 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 2, 2014

Solid Holiday Inn Express. Service was good. I think it does cater to families as you would expect for a HEI. We had no issues with noise. The property does have two kinds of rooms. Some (most?) open to a hallway as is typical. Some, however can open directly (as well as a hallway) to the parking lot in traditional... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear dchemist, Thank you for taking the time to share your recent experience with us. I am pleased to hear that you enjoyed your time on the island. We appreciate your choosing the Holiday Inn Express and hope you have an opportunity to visit again in the near future. Kind regards, Thierry More 

Toronto
Top Contributor
130 reviews 130 reviews
16 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed October 22, 2014

This was my second visit to Charlottetown. Let me address some of the complaints that other travellers mentioned: 1. Children: no matter where you go, you're going to find kids. it isn't the hotel's fault that children are making noise or touching food on a buffet. It is up to parents to manage their childrens' behaviour. A word from the... More 

Was this review helpful? Yes 2
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear PrincessZeltron, Thank you for taking the time to share your comments regarding the Holiday Inn Express & Suites Charlottetown. Our entire team strives to make every stay an enjoyable and memorable one. We hope to see you again in the near future. Kind regards, Thierry More 

Halifax, Canada
1 review
5 of 5 stars Reviewed October 22, 2014

From the time we walked in the Hotel we were very glad we picked this Hotel ! The welcoming staff on the desk were great they made us feel so welcome The king jacuzzi room when we opened the door made a bold statement that the staff take pride in the cleanliness of their Hotel....Our room was so tidy and... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Judy V, Congratulations on your anniversary and thank you for choosing to stay with us on your special day. It is great to hear that our team was able to make it an enjoyable stay for you. Kind regards, Thierry More 

Sarasota, Florida
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 20, 2014

My wife and I prefer HIE's while traveling. This property met the usual quality and comfort standards. We discovered I had lost my wallet several hours after checkout, and were unsure where I had left it. Then we received a cell phone call from desk clerk Natasha reporting that a housekeeper found the wallet in our room. She personally went... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear ddsrq, Thank you for taking the time to acknowledge these great ladies, we are fortunate to have them working on our team. We appreciate your loyalty to Holiday Inn Express and hope you have an opportunity to visit our property again in the future. I have placed a copy of your comments in both of their employee files and... More 

Bloomington
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 19, 2014

Like other reviewers I found this property a mixed bag. There were housekeeping issues. The first room we were assigned to was obviously not cleaned- the sheets were torn off the beds and there was dirt all over the floor. I informed the manager who personally went up with me to make sure the next one was clean. It was... More 

Was this review helpful? Yes
Thierry_Surette, General Manager at Holiday Inn Express Hotel & Suites Charlottetown, responded to this review

Dear Monte C, Please accept my sincere apologies for not meeting and exceeding your expectations during your recent stay. At the Holiday Inn Express & Suites Charlottetown we strive to exceed expectations and we failed to do so during your stay. I have discussed your concerns with our Executive Housekeeper and we have shared our concerns with the entire team.... More 

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Additional Information about Holiday Inn Express Hotel & Suites Charlottetown

Address: 200 Capital Drive, Charlottetown, Prince Edward Island C1E 2E8, Canada
Phone Number:
Location: Canada > Prince Edward Island > Charlottetown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Charlottetown 2.5*
Number of rooms: 132
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Also Known As:
Holiday Inn Express Hotel And Suites Charlottetown
Holiday Inn Express Charlottetown
Holiday Inn Charlottetown
Holiday Inn Express Hotel & Suites Charlottetown Prince Edward Island

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