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All 34 Windsor hotels

Waterfront Hotel Downtown Windsor

3.5 of 5 Hotel   |   277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor) (City Centre)
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Waterfront Hotel Downtown Windsor
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Ranked #9 of 34 Hotels in Windsor
A recent review
4 of 5 stars reviewed 3 days ago
JustJess2 Missouri
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354 reviews from our community

Traveler rating
    70
    122
    99
    41
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Went in late August 2014. Stayed here when we went to the Eminem concert in Detroit. The hotel was in a good central location. Our room was off to the side, so we didn't have a full view but it was still very good. Liked being able to walk across the street to the riverfront area and be located near... More

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Mississauga, Canada
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is dated like the city of Windsor, but it is CLEAN, CONVENIENTLY LOCATED, and has OUTSTANDING CUSTOMER SERVICE with FREE PARKING, FREE BREAKFAST, and a pool and gym just as good as Cesar's, just smaller (I was a guest of Cesar's spa this same weekend and used both pools and gyms). Nice chocolates on the pillows, nice size... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear deedeeM123, Thank you for your recent feedback on Trip Advisor. We are excited to hear you had such a wonderful stay while you were our guest. Our hotel strives our very hardest to achieve outstanding customer service and we are happy you were able to experience it amongst our other amenities. Along side our Convenient Location, Complimentary Free Breakfast,... More

Top Contributor
214 reviews 214 reviews
22 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 1 week ago

Mixed review.....the hotel is just ok, nothing special or remarkable.....or particularly noteworthy. What sets this place apart is the tremendous view if Detroit and the river, it is quite magnificent. Don't expect to be wowed by the staff or the facility, but the price isn't too bad considering the view!

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear mjildly, Thank you for taking the time to leave a comment on Trip Advisor, it is appreciated. We are excited to let you know that there are plans to undergo renovations to our guest rooms starting soon, which will give them an updated look and feel. There are also plans to renovate our lobby and open a Lobby Lounge,... More

Kitchener, Ontario, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Waterfront Hotel Windsor Sept 3 & 4 2014... Beautiful hotel, and location. Food breakfast room. and close to many good restaurants. We ate at the Keg Thursday night, right next door... and the casino is within walking distance - if so desired The rooms are very nice and the view of Detroit River is very nice.... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear BP274, Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are delighted to hear that you enjoyed your stay with us earlier this month! We agree that Dieppe Gardens, located just steps from our front doors, is a spectacular spot to enjoy the awesome of view of the Detroit River... More

Evanston, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I stayed for one night after a long trip throughout Canada. The hotel looks like it was nice at one time, but the owners seem to be trying to squeeze every penny out without making necessary investments. Our room was pretty inexpensive, and the view and location were good. However, the room looked like it had last... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear kafka187, Thank you for taking the time to leave a comment on Trip Advisor, it is much appreciated. We are disappointed to hear that you did not fully enjoy your stay with us however, we would like to share some exciting news with you. We are happy to let you know that there are plans to renovate the hotel... More

Toronto, Ontario, Canada
Top Contributor
114 reviews 114 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed my stay at this hotel. The hotel staffcould be a little nicer and more welcoming(They seemd stuffy and not happy in thier job). The rooms were clean and updated. The lobby area is big and inviting. The elevator is a bit slow. Other than reservations listedits no a bad hotel to stay at ...... Enjoy

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear Fiumes61, We would like to thank you for choosing Waterfront Hotel Downtown Windsor as your recent travel accommodations. Your feedback on Trip Advisor is very much appreciated. We apologize our Guest Services Associate did not greet you appropriately. Our customer service is a top priority with our hotel and with this not executed properly. I will look into this... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a special anniversary. Although there was an initial problem with erroneous cancellation, it was corrected in a short time, with effective communication between the owner & management. We received sincere apologies, for inconvenience involved. Our room was very clean & comfortable; with a super comfortable mattress, fluffy towels and a fantastic view of the river. Although the... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear Michael H, The Waterfront Hotel Downtown Windsor appreciates your recent feedback on Trip Advisor. We are extremely pleased you chose to celebrate your special anniversary with us! We would like to thank you for your patience. We do come across issues with reservations occasionally and can usually have them resolved in a quick and timely manor. You had mentioned... More

Toronto, Canada
Top Contributor
70 reviews 70 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for the CUPE Ontario Convention which was held at Ceasers. The hotel is going through changes but the staff make it by going the extra mile! Was glad to hear that while we were there Management and the Union reached a new Collective Bargaining Agreement (and management agreed to make investments into the place) so hopefully that means... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear MuffinsinTO, The Waterfront Hotel Downtown Windsor would like to thank you for your recent feedback on Trip Advisor. We have received great feedback from other members attending the CUPE Ontario Convention as well. We are quite pleased all side could come to an agreement and yes it does mean good things are coming in the near future! We will... More

London, Canada
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here at Christmas 2013 and it is a clean hotel with good rooms and comfy beds. I would stay here again over Caesar's any day. Cousin stayed here last weekend for my brother's wedding and found it more than satisfactory.

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear April T, Thank you for your recent review on Trip Advisor. We are please to hear you and your cousin were happy with your stay. Many of our guest who have stayed with us enjoy the location, comfortable beds and value. Also we would like to mention some of our complimentary amities which include, pool and fitness, Wi-Fi and... More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the weekend with my family (1-15 yo, 1-7yo, and my mother). I picked this hotel because Caesar's don't allow children to use the pool. Hotel was clean if a little dated. Check in was efficient and friendly. There was a mistake with my room and there was no hesitation in fixing it. I had a corner room... More

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WATERFRONT HOTE... D, Front Office Manager at Waterfront Hotel Downtown Windsor, responded to this review

Dear tsahai85, Thank you for your recent review on Trip Advisor. We are very happy that you had so many great things to say about our hotel. From the pool, the location and our signature view from the guest rooms, we feel this is a great recipe for a great guest experience! There was mention of the rooms being a... More

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Additional Information about Waterfront Hotel Downtown Windsor

Address: 277 Riverside Drive West, Windsor, Ontario N9A 5K4, Canada (Formerly Hilton Windsor)
Location: Canada > Ontario > Windsor > City Centre
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Waterfront Hotel Downtown Windsor 3.5*
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Also Known As:
Hilton Windsor Hotel Windsor
Hilton Hotel Windsor
Windsor Hilton Hotel
Waterfront Hotel Downtown Windsor Ontario

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