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Comfort Suites Downtown

2.0 of 5 500 Tuscarora Street East, Windsor, Ontario N9A 3M2, Canada
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Comfort Suites Downtown
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Comfort Suites Downtown
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81 reviews from our community

Traveler rating
    22
    23
    26
    5
    5
See reviews for
17
16
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (12)
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Orillia, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located right downtown, close to the casino. This hotel is a little bit tired, and could use some sprucing up, however, the excellent night staff make up for it. When we were settled into our room, Jay even called us to make sure it was all right. He was more than happy to point us in the... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, Our convenient location, being in the heart of the Downtown core helps us in many ways to offer our guests a great stay. They can park their vehicle at the Comfort Suites for free and walk to dance the night away at a close by club, eat at one of our amazing local restaurants or try their luck... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

From the time we checked in we had exceptional front desk service. Liz was on duty when we checked in at night and she was extremely friendly and helpful with suggestions and directions. The next morning when we came down for our breakfast and reported that we had had some issues with our room, the front desk staffer , Jessica,... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Brenda, Thank you for your kind review and for taking the time to submit one. It not only gives us a way to share positive feedback to our staff it also helps us to correct any deficiences. Our guests are ALL important to us from the time the reservation is taken to the beyond the moment they walk out our... More 

Niagara Region
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I understand this is a budget hotel, but it is not the typical type of establishment I get put up in for work. When I arrived I was not thrilled with the location. It was night time and the way my gps took me I drove down a run down street to get to the front of the hotel. My... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, First I want to say Thank You for choosing our location for your visit to Windsor. It gives me great pleasure knowing that we provided great service to another guest. Once you check into our hotel you are treated as family and are offered that home away from home experience. We listen to our guests and offer all... More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 24, 2014 via mobile

Windsor doesn't have much to see or do so we only stayed 1 night, but the room was spacious, clean & warm & self serve breakfast had a good range of choices including DIY waffles, hard boiled eggs, fresh fruit etc. a bit too far to wslk to the casino (the only major attraction in town) so free on site... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, Thank you for your recent stay with us. We try and give our guest good value for price paid. We are in a great location and our free hot breakfast, parking, wifi and local calling offer each of our guests just that. We do have larger sized rooms as we are all suites which offers our guest plenty... More 

london .ont.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 9, 2014

I stayed at this hotel one night for my mothers surgery in the city. My mom had to be at hospital for 6a.m. . I was tired and wanted to rest during the day. I had asked for early check in. At 10 a.m. I took a chance a drove the few blocks to the hotel to see if I... More 

Was this review helpful? Yes 1
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

I find your words encouraging towards our staff. We all work together as a Team to offer great customer service. We want to give you all the amenities of home and offer you that home away from home experience. We strive for complete satisfaction for all our guests whether it be teams, corporate or leisure travel. We have recently changed... More 

1 review
3 of 5 stars Reviewed October 25, 2014

The location is great but the hotel is a bit dated. Having said that, the staff were extremely accommodating and friendly. I travel frequently for work, but we were there for a hockey tournament. Most hotels make us feel like we are inconveniencing them. The staff at the Comfort Suites made us feel welcome and at home. In particular, Frankie... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your kind words. We love having the groups in. It is a great change of scenery for us. The kids were a great group. I have shared your words of encouragement with both Jay and Frankie and they were so happy to hear that you mentioned them both by name. We hope to see you again soon... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 15, 2014

I stayed in room 209 Oct.10, 2014 for 3 nights. It's very misleading for them to call this property "Suites". It's an average hotel at best. Microwave & fridge does not constitute "Suites" brand. Rooms are basic, old furniture, very neglected. Carpeting worn, dirty. Drapery shabby and tacky. Needs a hotel makeover. Bathroom was small with the toilet taking up... More 

Was this review helpful? Yes 9
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

First I want to thank you for bringing your recent experience to our attention. On behalf of myself and the entire staff we want to apologize for failing to meet your expectations. We strive on overall guest satisfaction. Your concerns have been duly noted and I am excited to share with you that we are scheduling to renovate in 2015.... More 

Mississauga
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Just returned from a family visit in Windsor, Ontario. Stayed at the Comfort Suites, and found the front desk staff to be so welcoming, accommodating and helpful. We arrived about an hour before check-in, but they managed to get two of the four rooms we'd booked ready. The other two were ready in a short while. The family members were... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, We thank you for noting that we are in a great location to all that Windsor has to offer. Night life, Casino, Restaurants, Festivals, Parks, Riverfront and more. We offer the hot continential breakfast with wide variety to please everyones taste buds. We are glad to we were able to accommodate you as quickly as possible but were... More 

Cambridge, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 7, 2014

After staying here in 2013, I stayed here before a Detroit Lions game this past weekend. For $90ish a night on a weekend, I found the room to be above-average sized (ours - two doubles + pull out couch --- probably could have had 5/6 people in there "comfortably"); it also consisted of a TV, fridge, microwave, etc. Free wifi... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Thank you for all your kind words towards our Hotel. We strive on making sure our guests have everything they need while they stay with us. I am glad you enjoyed breakfast and our new internet service provider. We hope to will visit us again soon. More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2014

My husband and I stayed here last weekend when we went to the ""Food truck Festival""..It was a great place to spend the night. ..The bed was terrific. .We had a wonderful night's sleep. ..When I phoned up the hotel to make a reservation. .I spoke with ""Andrew""on the night shift..1am..and I was joking with him about the price. .and... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

On behalf of the enitre staff here at the Comfort Suites we want to thank you for your kind words. We are happy to hear that you enjoyed your stay and that you LOVE us. We have made some improvements this past week to some common areas of our hotel and like offering our guests all that we can. We... More 

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Additional Information about Comfort Suites Downtown

Address: 500 Tuscarora Street East, Windsor, Ontario N9A 3M2, Canada
Phone Number:
Location: Canada > Ontario > Windsor > City Centre
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Downtown 2*
Number of rooms: 45
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Also Known As:
Comfort Suites Downtown Hotel Windsor
Comfort Suites Windsor
Windsor Comfort Suites
Comfort Suites Downtown Windsor, Ontario
Hotel Style:
#2 Casino Hotel in Windsor

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