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Comfort Suites Downtown

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500 Tuscarora Street East, Windsor, Ontario N9A 3M2, Canada
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Comfort Suites Downtown
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Comfort Suites Downtown
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83 reviews from our community

Traveler rating
    22
    25
    26
    5
    5
See reviews for
18
16
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

They looked after us right away; we called last min after 9pm to book for that night! They had a nice, comfortable room and a complimentary hot breakfast (waffle/sausage/egg/bagels/toast/muffins/yogurt/cereal/tea/coffee you name it) was great ) It was a bit tricky to find it at first but I would definitely stay here again!

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the Comfort Suites during the Ofsaa wrestling championships. The staff was very friendly and helpful and even called us in our room to make sure we settled in fine. At 6pm there was complimentary pastries and fruit. And there is a 24hr coffee/tea area available. Our room was clean and very spacious. The furniture probably needs to... More 

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Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review regarding our hotel. I am delighted to see that you enjoyed your stay at The Comfort Suites. I am excited to share your review with our entire staff. We offer a FREE Hot Continental Breakfast to all our guest. We chose a wide variety of delicious choices from hot to... More 

Orillia, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

This hotel is located right downtown, close to the casino. This hotel is a little bit tired, and could use some sprucing up, however, the excellent night staff make up for it. When we were settled into our room, Jay even called us to make sure it was all right. He was more than happy to point us in the... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, Our convenient location, being in the heart of the Downtown core helps us in many ways to offer our guests a great stay. They can park their vehicle at the Comfort Suites for free and walk to dance the night away at a close by club, eat at one of our amazing local restaurants or try their luck... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed February 16, 2015

From the time we checked in we had exceptional front desk service. Liz was on duty when we checked in at night and she was extremely friendly and helpful with suggestions and directions. The next morning when we came down for our breakfast and reported that we had had some issues with our room, the front desk staffer , Jessica,... More 

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Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Brenda, Thank you for your kind review and for taking the time to submit one. It not only gives us a way to share positive feedback to our staff it also helps us to correct any deficiences. Our guests are ALL important to us from the time the reservation is taken to the beyond the moment they walk out our... More 

Niagara Region
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 4, 2015

I understand this is a budget hotel, but it is not the typical type of establishment I get put up in for work. When I arrived I was not thrilled with the location. It was night time and the way my gps took me I drove down a run down street to get to the front of the hotel. My... More 

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Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, First I want to say Thank You for choosing our location for your visit to Windsor. It gives me great pleasure knowing that we provided great service to another guest. Once you check into our hotel you are treated as family and are offered that home away from home experience. We listen to our guests and offer all... More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 24, 2014 via mobile

Windsor doesn't have much to see or do so we only stayed 1 night, but the room was spacious, clean & warm & self serve breakfast had a good range of choices including DIY waffles, hard boiled eggs, fresh fruit etc. a bit too far to wslk to the casino (the only major attraction in town) so free on site... More 

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Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, Thank you for your recent stay with us. We try and give our guest good value for price paid. We are in a great location and our free hot breakfast, parking, wifi and local calling offer each of our guests just that. We do have larger sized rooms as we are all suites which offers our guest plenty... More 

london .ont.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 9, 2014

I stayed at this hotel one night for my mothers surgery in the city. My mom had to be at hospital for 6a.m. . I was tired and wanted to rest during the day. I had asked for early check in. At 10 a.m. I took a chance a drove the few blocks to the hotel to see if I... More 

Was this review helpful? Yes 1
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

I find your words encouraging towards our staff. We all work together as a Team to offer great customer service. We want to give you all the amenities of home and offer you that home away from home experience. We strive for complete satisfaction for all our guests whether it be teams, corporate or leisure travel. We have recently changed... More 

1 review
3 of 5 stars Reviewed October 25, 2014

The location is great but the hotel is a bit dated. Having said that, the staff were extremely accommodating and friendly. I travel frequently for work, but we were there for a hockey tournament. Most hotels make us feel like we are inconveniencing them. The staff at the Comfort Suites made us feel welcome and at home. In particular, Frankie... More 

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Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your kind words. We love having the groups in. It is a great change of scenery for us. The kids were a great group. I have shared your words of encouragement with both Jay and Frankie and they were so happy to hear that you mentioned them both by name. We hope to see you again soon... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 15, 2014

I stayed in room 209 Oct.10, 2014 for 3 nights. It's very misleading for them to call this property "Suites". It's an average hotel at best. Microwave & fridge does not constitute "Suites" brand. Rooms are basic, old furniture, very neglected. Carpeting worn, dirty. Drapery shabby and tacky. Needs a hotel makeover. Bathroom was small with the toilet taking up... More 

Was this review helpful? Yes 9
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

First I want to thank you for bringing your recent experience to our attention. On behalf of myself and the entire staff we want to apologize for failing to meet your expectations. We strive on overall guest satisfaction. Your concerns have been duly noted and I am excited to share with you that we are scheduling to renovate in 2015.... More 

Mississauga
Contributor
17 reviews 17 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Just returned from a family visit in Windsor, Ontario. Stayed at the Comfort Suites, and found the front desk staff to be so welcoming, accommodating and helpful. We arrived about an hour before check-in, but they managed to get two of the four rooms we'd booked ready. The other two were ready in a short while. The family members were... More 

Was this review helpful? Yes
Tara-GM365, General Manager at Comfort Suites Downtown, responded to this review

Good Day, We thank you for noting that we are in a great location to all that Windsor has to offer. Night life, Casino, Restaurants, Festivals, Parks, Riverfront and more. We offer the hot continential breakfast with wide variety to please everyones taste buds. We are glad to we were able to accommodate you as quickly as possible but were... More 

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