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Quality Suites Downtown Windsor

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250 Dougall Ave, Windsor, Ontario N9A 7C6, Canada
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1 room 1 guest
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Quality Suites Downtown Windsor
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Quality Suites Downtown Windsor
See the most recent reviews
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 27, 2012 via mobile

We were in a non-smoking room but the entire room (and even the lobby) smells like cigarettes- the kind of smell in a smoker's house, car, or on their clothes- The odor of long-term smoking. As a non-smoker, it was disgusting. The pull out couch bed was awful- it was a very thin mattress, had visible stains, and sagged in... More 

Was this review helpful? Yes
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us recently. I appreciate your feedback and apologize for the condition of your suite. We are preparing a capital improvement plan which will address replacement of worn furnishings. I'm sorry to hear that your suite was smoky. This certainly shouldn't have been the case, especially if it was designated as non-smoking. We will do our... More 

Houston, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2012

By far my favorite hotel in Windsor. The staff is friendly and welcoming, a restaurant on-site offers great food - especially the Eggsmart. My room was exceptionally large with a heavenly bed. Clean and fresh, centrally located, this hotel has all you need and more.

Was this review helpful? Yes
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Many thanks for staying with us recently and for your very positive review of our hotel! I'll share your comments with our hotel and restaurant teams and look forward to your next visit. More 

London, Canada
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 24, 2012

I have'nt stayed here in over 6 years and wondered during my recent booking if this hotel had deteriorated. It has not. I booked through and online discount site and was given a good rate. At checkin, I changed my room from smoking to non-smoking with no problem. The adjacent independent parking lot still charges the same $10 daily rate... More 

Was this review helpful? Yes
BenmillerGM, General Manager at Quality Suites Downtown Windsor, responded to this review

Thanks for returning as our guest after 6+ years! It's good to know you enjoyed your stay with us. The daily restaurant transition is smooth (Eggsmart uniformed servers, table top place mats & menus are replaced by Superstar Bar & Grill servers and menus) = the best of both worlds for our guests. Our Front Desk is staffed 24 hours... More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed June 29, 2012

My friends and I recently went back to Windsor for the first time since we were in our teens. We figured we would see what had changed in the last ten years. All of our previous trips, we stayed at the Quality Suites - and we loved it back then. Very clean, the rooms were spacious and the price was... More 

Was this review helpful? Yes
Management response:

I'm very happy to hear you enjoyed your stay with us and will continue to make Quality Suites your hotel of choice when you return to Windsor! I'll share your positive comments with our team. See you next time! More 

Collingwood, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 28, 2012

An ok place for a quick business or personal stay, but the hotel could use some attention to cleanliness in the rooms and rest of the building. Price is not bad, but it may be worth spending the extra for a bit nicer place. Staff was very friendly.

Was this review helpful? Yes
Management response:

Thank you for staying with us recently and for taking the time to post your review. I'm glad you found our employees to be friendly. We do our best to make our guests feel at home. I'll share your comments with our team and want to let you know that we are planning updgrades to our hotel. I hope that... More 

Troy, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2012

My boyfriend and I stayed here for the June 9th weekend and were not impressed. The room was clean for a smoking room but I noticed a brown spot on the bed sheets it was disgusting. Also when I asked for a band aid at the desk she have me hand sanitizer and the girl seemed in interested. Maybe for... More 

Was this review helpful? Yes 2
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us recently. I'm surprised and disappointed to read of the issues you experienced while our guests. This is certainly not indicative of our usual high standards of quality and service. Please accept my apologies for any inconvenience and kindly respond to the message I sent you requesting details so that I can follow-up. Thank you... More 

Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 11, 2012

We visited Windosr for Mother's Day weekend and we stayed at this wonderful hotel again. We arrived early and when I called to inquire about an early check in we were told that our room was waiting for us, we checked in 3 hours early and had some time unwind and relax. All of the staff were very friendly and... More 

Was this review helpful? Yes
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your wonderful review of our hotel! I will be happy to share your comments with our team and look forward to having you as our guests again! More 

Battle Creek, MI
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2012

From the Manager, Christine Melnyk and front office staff, Jenn and cristi, we were taken care of beyond what most properties offer in guest needs. My wife and I cannot express how greatful we were fro the help that was given to us in our stay at this property. The restaurant too was attentive to our hungry for good food... More 

Was this review helpful? Yes
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you so much for the very positive review following your stay with us and for specifically mentioning a few of our team members who assisted you. Glad to know we helped make your stay in Windsor memorable! Hope to have you as our guests again! More 

Pickering, Canada
Level Contributor
140 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 23, 2012

I have been staying at this property since it was opened (Journey's End). This property was way ahead of it's time and offered suites before it was popular. The staff is always nice, the suites are spacious, and the location is close to everything. My disappointment with the property is that it is tired and needs to have a facelift.... More 

Was this review helpful? Yes
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for posting your review here and for your loyalty throughout the years! I appreciate your positive comments and would like to let you know that we are introducing flat screen televisions this year and are also developing a more in-depth capital plan to address redecorating where needed. Superstar Bar & Grill is in its 3rd year of operation... More 

England
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 22, 2012

This is my third stay in this good, basic hotel. The rooms are large (suite style), have everything you need and are reasonably clean. The staff are always very friendly. My room comprised a large bedroom (with a very comfortable Queen sized bed) a bathroom, with access from both the bedroom and a well sized lounge area. The latter containing... More 

Was this review helpful? Yes
ChristineMelnyk, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for staying with us again and for taking the time to post your comments. I appreciate your feedback on our staff service and WiFi. I'm sorry to hear that your breakfast in our independently operated restaurant was disappointing. Feedback on our new Eggsmart restaurant has generally been very positive. I will certainly share your comments with the restaurant... More 

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