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Quality Suites Downtown Windsor

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250 Dougall Ave, Windsor, Ontario N9A 7C6, Canada
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Quality Suites Downtown Windsor
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132 Reviews from our TripAdvisor Community

Traveler rating
    27
    52
    21
    18
    14
See reviews for
23
34
12
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (28)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (25)
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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

To start off the review I'd like to state that my experiences of hotels usually are at the Holiday Inn, Marriott, best Western. I am status member with a IHG®. I had the unfortunate circumstance of having to stay at this place overnight. Walking into the room of what they call a sweet reminded me of the few scenes from... More 

Was this review helpful? Yes 2
London, Canada
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 23, 2015

When my husband and I visited, we just wanted to get away for a weekend, visit with another couple and go for some Mexican food. We chose this hotel because it was close to the restaurant we wanted to go to. We planned on spending most of our time in the room and even planned for our friends to visit... More 

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Travelers are raving about these Windsor hotels

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 18, 2015

The hotel was ok the rooms were big and had a good view however the hotel was dirty including the room hallways lobby and elevators. The hotel was ran down and not taken good care of, blinds were broken lights out and old in general. The hotel is close to the Casino and the aquatic center. Overall I probably would... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2015

The front counter staff were knowledgable, courteous and very professional. I'd hire them myself if I ran a hotel! We knew the hotel was undergoing renovations and were prepared. We were very happy with the cleanliness of the room although the couch in our room 609 needs to go! Will go back once the renovations are complete.

Was this review helpful? Yes
Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for saying such kind things about our staff! We will be sure to share your feedback with them. Positive feedback such as yours is nice to hear and is rewarding for them as their hard work and daily efforts have created a positive experience for you and our other guests! More 

Sarnia, Canada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed April 3, 2015

Old outdated room with a strong musty smell. Not very clean. Wifi extremely slow, almost unusable. Plumbing is bad. Only good thing is that the room's big, but not worth the price. And someone in my group got bit by bedbugs. Would not stay again.

Was this review helpful? Yes
Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your review - our suites are most definitely large in size and well appointed for families and those travelling in groups. We are currently undergoing a renovation of our property which includes a full renovation of all guestrooms, hallways, public spaces and lobby. With this process already underway we will have many new and exciting things to... More 

London, Canada
Top Contributor
119 reviews 119 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 29, 2015

Understanding that the hotel is undergoing renovations we found that the service and level of professionalism of the staff was excellent. The "bones" of the hotel is great and we very much liked the layout of the suites. While our stay wasn't ideal due to some very loud, rude and inconsiderate guests, the hotel staff were very accommodating in their... More 

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Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

We appreciate your kind remarks regarding our staff - We will be sure to share your feedback with them. I do apologize for the noise issues you encountered during your stay, although most guests are respectful, occasionally we have a few that may not have respect for those around them. We do retain security to assist in the monitoring of... More 

Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

Very happy with value for the room size. It had a king bed in a bedroom, and a pull out couch. Rooms were very clean but slightly dated. However- there were signs up by the elevators indicating that they were renovating. Parking lot is very small, but there is a parking garage right across the street. Sleep was not the... More 

Was this review helpful? Yes
Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your feedback - we are in fact undergoing renovations at our location and are expecting our full renovation to be complete summer 2015. We are very excited to share these updates and changes with our guests and we hope you will have an opportunity to stay with us again when you visit Windsor! More 

Wheatley, Ontario
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 10, 2015

I was not sure what to expect but I was pleasantly surprised. Check-in was the fastest I've ever had in a hotel before. My room was huge and I thought the kitchen table was a nice touch! The king size bed was very comfortable. I had a great view of the lights on the bridge at night. If you are... More 

Was this review helpful? Yes
Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you for your review - we are very well situated for any events at the Aquatic Centre. We are starting a renovation of our property and cant wait to share it with our guests! More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed February 10, 2015

What a nice reception! She was friendly, helpful and explained everything well (at check in and check out). The room was very clean and comfortable. However, it definitely showed its age - much wear and tear throughout the room. This did not detract from our stay. The WiFi was adequate. There are ongoing renovations which did not interfere with our... More 

Was this review helpful? Yes
Quality Suites W, General Manager at Quality Suites Downtown Windsor, responded to this review

Thank you, we are glad that you enjoyed your stay with us! The acquisition of the parking lot has been great for us and is a great option for our guests. We have started a full renovation of our property and look forward to haring these updates very soon with our guests. We hope to see you again soon! More 

Ontario
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 22, 2014

The hotel is tired. I stayed here for business, and while the room was large it was not large in a necessary way (eg, kitchen table). There are much better options very close by - I won't be staying here again.

Was this review helpful? Yes 3
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