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Holiday Inn & Suites - Ambassador Bridge

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1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
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Holiday Inn & Suites - Ambassador Bridge
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218 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn & Suites - Ambassador Bridge
See the most recent reviews
Cambridge, Ontario, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 15, 2015

I have stayed at the Holiday Inn four or five times. The rooms are very nice and so are the facilities. The restaurant attached is also very good. I would recommend the Holiday Inn Ambassador Bridge for anyone needing to stay in the Windsor area.

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to leave your comments on your recent stays at our hotel! We appreciate your kind words and look forward to having you stay with us again in the future. Thanks again! More 

Burlington, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed February 11, 2015

At check-in I had the pleasure to deal with an unfriendly lady who was rather aggressive and told me my partner should have checked in because my partner was the main person on the room, even though my name was added to the confirmation and I was paying the room. She didn't want to give me a second key either.... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to leave your comments regarding your experience at the hotel. When a "discounted" rate is booked at our hotel, whether it be a corporate guest with a special rate, a travel agent rate or another type of industry rate, the hotel will ask and will need to see appropriate identification to verify that the... More 

Florence, South Carolina
Level Contributor
99 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is so dirty and Outdated, I wondered if it really was a Holiday Inn, or some kind of hostel for the homeless. The staff were very unhelpful indeed rude to the point of being aggressive, I called them to tell them that my partner would be checking in ahead of me, and gave her details, when she arrived,... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, General Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Dear Marcus1972, Thank you for your review. The hotel underwent a total renovation in 2013 and we are quite proud of the outcome. We continue to upgrade our hotel to increase guest satisfaction. It is also the hotels policy to ask for valid ID and a credit card upon check in, this is for security reasons and to keep our... More 

Toronto, Canada
Level Contributor
186 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed January 31, 2015

Visiting University of Windsor, this new hotel is a short 5 min drive from campus. Easy access off the 401 (it ends and becomes Huron Church) and minutes from bridge to USA if going cross border. Newly renovated, clean, nice welcoming lobby and lots of parking available. Rooms are spacious and bathrooms have Bath & Body Works products. Beds comfortable... More 

Was this review helpful? Yes 1
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Hi Sarah, Thank you for choosing to stay at the Holiday Inn & Suites - Ambassador Bridge during your visit to Windsor. As mentioned, we are located 2 kilometres from the campus and we are a favorite of parents coming to visit their kids while attending the U. Appreciate your review and we look forward to having you stay with... More 

2 reviews
4 of 5 stars Reviewed January 14, 2015 via mobile

Hotel is neat and clean and everything works well - nice rooms. Very friendly service. Good location for business stay, WIFI works perfectly. There are other restaurants in the area but The Grill in the restaurant has a very nice menu and great service . Thoroughly enjoyed my stay with your hotel.

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Good morning. Thank you very much for your business and continued support. I will be sure to share your comments with our entire team and we look forward to having you stay with us in the future. Have a great day! More 

Sudbury, Canada
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 13, 2015

The hotel is in a great location. Just down the street from the Ambassador Bridge. the rooms were clean. The pool had water spouts that my girls had fun playing in. We had an early breakfast at the restaurant connected to the hotel and they accommodated my daughter breakfast request that wasn't on the menu. Both the hotel and restaurant... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Good morning. Thank you very much for your review and we are very pleased that you enjoyed your stay here at the Holiday Inn & Suites! Yes..the extra feature in the pool is a big hit with the kids, and we are glad the kids had a agreat time. Many thanks for your business and we look forwarrd to having... More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 30, 2014 via mobile

We stay here often and the staff remember us and ensure all our request are taken care off prior to arrival. The rooms,service and the cleanliness is above expectation. Thank you for making our stay enjoyable

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you very much for your comments and for your loyalty to our hotel. We certainly appreciate your business and we look forward to welcoming you back in the future. Happy New Year! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 13, 2014

After words "if there something what you don't like it, you can go to find another hotel" we decided to find another hotel. Staff is very rude. Very very disappointed! Will never go there again!! Across the street better hotel for better money.

Was this review helpful? Yes 1
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for providing your comments regarding your experience at our hotel. If this is the type of reception that you received at our hotel, I urge you to contact our General Manager - Robert Lamoureaux at 519 966 1242 or via email at robertlamoureux@fortisproperties.com. Alternatively, you can contact Andrea Bondy - Rooms Divsion Manager at 519 966 1200 Ext... More 

Toronto, Canada
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed with the kids here to see a concert at Caesars. We decided to stay here at the Holiday Inn as we were looking for a quiet night after a loud concert. There was a wedding going on at the hotel that weekend so we were a little worried we wouldn't find the quiet we were looking for, but it... More 

Was this review helpful? Yes 1
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for providing your feedback/comments during your recent stay at the hotel! We certainly appreciate your business, and hope that you will consider staying with again us in the future. Have a super day! More 

Toronto, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 12, 2014

I've been staying at this hotel for over 8 years and have never been disappointed with my stay. It's very clean with very spacious rooms. It has a spacious lobby with a cozy sitting area. The staff at the front desk is extremely friendly,,, quick,,, and eager to please. The hotel has a swimming pool and the parking is free.... More 

Was this review helpful? Yes 1
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thanks Mike T for the review of the hotel. We certainly appreciate your loyalty and the long business partnership that we've enjoyed over the years. Your business is very important to us and we look forward to welcoming you back in the future! More 

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