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Holiday Inn & Suites - Ambassador Bridge

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1855 Huron Church Rd, Windsor, Ontario N9C 2L6, Canada
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Holiday Inn & Suites - Ambassador Bridge
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Holiday Inn & Suites - Ambassador Bridge
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205 reviews from our community

Traveler rating
    55
    99
    28
    13
    10
See reviews for
58
32
10
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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toronto
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I booked this hotel via Expedia. Everything was excellent - particularly the front desk customer service. The hotel employee (I believe her name was Nicole) was very accommodating and professional. We ate at the accompanying restaurant called Grill 55 and again the customer service was great. The food was tasty and good value too. The room was clean, quiet and... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay. I will make sure to pass along your comments regarding our front desk associate to the entire management team and also share your experience in the restaurant with Grill 55"s Food and Beverage Director. Thanks once again, and we look forward to having you stay with... More 

Brampton, Canada
Top Contributor
52 reviews 52 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my go-to in Windsor. My company uses this location as the go to as well. The Hotel is always clean, the location is close to the Earl Row Expressway, the 401, the bridge to Detroit and, downtown Windsor is close. The gym is a little cramped but has all you can ask for and the restaurant in the... More 

Was this review helpful? Yes 1
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for your comments Jeremy M. We certainly appreciate your business and thank you for staying with us! More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We were trend away because we had a pet with us, when it says that it is pet friendly. Have stayed in the past and they ha accepted pets on our previous visits. Rooms are very nice, just don't believe everything you read...call first!!!

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for your comment. As of January 01, 2015, the Holiday Inn & Suites - Ambassador Bridge is no longer pet friendly. This notification is on both the IHG Holiday Inn website and our stand alone website. As you suggested...it is always a good idea to call ahead to any hotel to check on their pet policies as each... More 

Montreal
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect place in Windsor. Close to everything (boutiques, restaurants,..), nice staff. Excellent bed and wi-fi. The restaurant has lots of choices and food is very good. Only downside with all hotels in the area is that there are no shuttles or direct buses to the Windsor airport. Would come back.

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to provide us with your feedback on your last stay! We are very pleased that you enjoyed your time at our hotel and we look forward to hosting you again in the future. Many thanks for your business and have a great day! More 

LONDON ONT
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night while in town to see Amy Shumer (wow), real modern Inn with all the amenities. Great rooms & baths, toilets are the new oblong shaped units, nice shower grill & bar on sight ( Beer bargains ), next door to Timmy Hortons & golden arches down the street ( The Mrs is a McDon coffee... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for your comments and for taking the time to leave your feedback. We appreciate your business and are very pleased that you had an enjoyable stay with at our property and we look forward to having you stay with us in the future! More 

Brampton, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel, But there planning for parking buses Suck. I am driving 1 of 6 buses at this hotel staying at this hotel. The hotel did not do any planning for 6 buses to park over night. They should have had a area blocked off just for buses when they knew that there was going to... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for your response and we are glad that you are enjoying your stay at the hotel. We will take your comments under advisement so in that in future, we can better serve your request. We are an extremely busy hotel and if our guests are parked throughout the lot during the week or if cars are parked here... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Room was beautiful, nice pool but woke up the next morning and found blood on my sheets. It looked like it was hidden as it was in the top right corner of the bed. Explained to the desk staff the situation and was talked down to. The lady pat was rude and not willing to help at all! Called their... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for your comments regarding your stay with us earlier this month. We take these issues very seriously and as you know our executive housekeeper and front office manager acted on this immediately. Our findings indicated and were confirmed that this was very recent staining (within the hour) and not a remnant from the previous stay OR the night... More 

Cambridge, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2015

I have stayed at the Holiday Inn four or five times. The rooms are very nice and so are the facilities. The restaurant attached is also very good. I would recommend the Holiday Inn Ambassador Bridge for anyone needing to stay in the Windsor area.

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to leave your comments on your recent stays at our hotel! We appreciate your kind words and look forward to having you stay with us again in the future. Thanks again! More 

Burlington, Canada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 11, 2015

At check-in I had the pleasure to deal with an unfriendly lady who was rather aggressive and told me my partner should have checked in because my partner was the main person on the room, even though my name was added to the confirmation and I was paying the room. She didn't want to give me a second key either.... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Thank you for taking the time to leave your comments regarding your experience at the hotel. When a "discounted" rate is booked at our hotel, whether it be a corporate guest with a special rate, a travel agent rate or another type of industry rate, the hotel will ask and will need to see appropriate identification to verify that the... More 

Florence, South Carolina
Top Contributor
98 reviews 98 reviews
77 hotel reviews
127 helpful votes 127 helpful votes
1 of 5 stars Reviewed February 4, 2015

This hotel is so dirty and Outdated, I wondered if it really was a Holiday Inn, or some kind of hostel for the homeless. The staff were very unhelpful indeed rude to the point of being aggressive, I called them to tell them that my partner would be checking in ahead of me, and gave her details, when she arrived,... More 

Was this review helpful? Yes
Team-Holiday-Inn-WIN, General Manager at Holiday Inn & Suites - Ambassador Bridge, responded to this review

Dear Marcus1972, Thank you for your review. The hotel underwent a total renovation in 2013 and we are quite proud of the outcome. We continue to upgrade our hotel to increase guest satisfaction. It is also the hotels policy to ask for valid ID and a credit card upon check in, this is for security reasons and to keep our... More 

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