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All 141 Toronto hotels

Residence Inn by Marriott Toronto Downtown / Entertainment District

3.0 of 5 Hotel   |   255 Wellington Street West, Toronto, Ontario M5V 3P9, Canada (Downtown Toronto)
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91%
Ranked #21 of 141 hotels in Toronto
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
tammyfamily Tamworth, United Kingdom
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978 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Tamworth, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Just got home after a week stay, and it was the ideal base for our family to visit the city and relatives. The staff were friendly and attententive, especially our cleaner who left us friendly messages along with extra towels, shampoo, tea bags and kettle on request! The towels were rather on the small side, but that was not a... More

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washington
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed in this hotel in 2012, 2013 and 2014 and can't help but notice pretty big decline in value. During those times, the Marriott Reward points redemption went from 20000 points, then, 25000, and now 30000 points per night. Paid rate can be as high as $300 or more per night before tax. Also, hotel category went from... More

Was this review helpful? Yes 2
Windsor, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night and it was a pleasant one. Check in was fast and easy, and service was great. The rooms are very spacious and modern looking. I lucked out and got a room on the 21st floor facing the Rogers Centre with spectacular views at night. The full kitchen with supplies is a great touch for extended... More

Was this review helpful? Yes 1
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you indeed for your indepth review regarding your recent stay with us and good to know that you would return too! My sincere apologies for your encounter with our barman and the matter has been readdressed by our Operations Manager. You will be delighted to know we are also going through a refurbishments which will totally give a new... More

Halifax, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Overall hotel was ok however the staff were not helpful and service poor. Valet parking never did show up to take the car for the overpriced parking. We had to park in the public lot on the next street. Hotel front desk was ok however the bar tender was extremely rude and was annoyed that there wasn't more people there.... More

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Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you for taking the time to review your stay with us as your feedback is important to us. My sincere apologies for the attitude of our barman and this has been addressed accordingly. Unfortunately he had to close the bar down one hour earlier, as he went to the hospital with a severe life threatening health emergency. I do... More

Brussels, Belgium
Top Contributor
102 reviews 102 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As pointed out excellent location and very helpful staff. I would above all like to acknowledge Michaela at the front desk. We stayed for many nights in a suite. room was spacious and clean. Still virtually no natural light made it tough to stay there for so long. Breakfast was good quality but there is continuously a shortage of seating... More

Was this review helpful? Yes 1
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you for your recent review of your stay with us. It was just heartwarming to read your mention of Michaela, one of our front desk stars and the service she provided for you. We really do care and that you had a great experience too, as we contantly strive for service excellence. We are replacing our business centre equipment... More

Belle River, ontario, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel was one of the cheaper priced hotels when we were looking for a room. The hotel is right near the CN tower and rogers centre. Parking is valet and very expensive, we found a place right behind the hotel and they let us stay overnight for $30...be sure you ask what the rate is for not all places... More

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Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you so much for taking the time for writing your review regarding your recent stay. Certainly our spacious suites and our location made for all the right ingredients to enhance your visit in the city. We are also lucky that there are other options for parking right next to the hotel, both underground and above, as city parking is... More

calgary
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed in Toronto for a "working" vacation....we attended a convention while doing family things in our down time. The hotel is very conveniently located just a 5 minute walk from the Blue Jays ball diamond, 5 minutes to the CN tower, 5 minutes to the convention centre, 15 minutes (maybe less) to Union Station where you can catch... More

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Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you for your extensive review of your stay with us after celebrating five days attending the convention! It was wonderful to have the group with us and a joy to meet all of you and here about the fun you were all having. My apologies for your lack of sleep and most certainly we would have rectiified the situation... More

Peterborough, Ontario
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here on the 15th floor in a King Suite. We checked in by 1:30pm and it was fast and easy. Used valet parking at $40 per night and left car for there for the Sunday Blue Jays game for an extra $20. Really feel this should be included for the extra 2 hours on a... More

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Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you so much for taking the time to post your review regarding your most recent stay with us. I am glad you enjoyed the extensive hot and cold breakfast buffet we offer, a great value for you and the family. All suites are receiving a refurbishment, including the carpet and hallways by the end of the year. Happy too... More

Montreal, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very well situated. The staff was nice. The pool was clean but there were no towels. Our room was spacious and clean. WiFi worked well. We had however a terrible view of electrical equipment-turbine and wires. The breakfast was very good. Even if our view was bad, I would go back to this hotel and recommend it. It is not... More

Was this review helpful? Yes
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Thank you so much for taking the time to review your recent stay with us and that your experience was a good one. The complimentary breakfast is a huge plus, with over sixteen hot and 18 cold items rotated day by day to keep a variety in our offerings and also healthy options. We certainly look to welcoming you back... More

Pune, India
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here for a month in 2014. The staff is very hospitable and helpful. Suites are large , equipped and very clean. 24 hours wifi connection, fridge, TV, dish washer, hot water, microwave, induction cooktop, hair dryer, towels.. Everything to make your stay comfortable. There's a pool and gym on 2nd floor. Laundry on every floor. It's close to... More

Was this review helpful? Yes 1
Karen H, General Manager at Residence Inn by Marriott Toronto Downtown / Entertainment District, responded to this review

Super delighted that you enjoyed your month long stay with us. Certainly all the points you mentioned most concisely give further credence as to the attributes of the hotel and our wonderful team as we constantly strive for service excellence and the pride of being a Marriott! I do hope you have the opportunity to return and enjoy the city... More

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Additional Information about Residence Inn by Marriott Toronto Downtown / Entertainment District

Address: 255 Wellington Street West, Toronto, Ontario M5V 3P9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Toronto Downtown / Entertainment District 3*
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Also Known As:
Residence Inn By Marriott Toronto Downtown / Entertainment District Hotel
Residence Inn Toronto Downtown
Toronto Residence Inn

342 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#10 Family Hotel in Toronto #14 Business Hotel in Toronto #29 Romantic Hotel in Toronto
Hotel Class
Official Description (provided by the hotel)
Conveniently located in the heart of the downtown entertainment district, near major businesses, restaurants and attractions. Steps to CN Tower, Ripleys Aquarium, Metro Convention Centre, Rogers Centre and the Bell Light Box. Residence Inn has perfected the extended stay experience offering 256 stylish, oversized studio, one or two bedroom suites with full kitchens and living areas. Enjoy a complimentary, full, hot buffet breakfast and a light supper social 2-3 nights a week, from 6-7.30pm. Relax in the hot tub or pool area adjacent to the state-of-the art fitness centre. ... more   less 
Number of rooms
256

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