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Cosmopolitan Hotel Toronto

8 Colborne Street, Toronto, Ontario M5E 1E1, Canada
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Cosmopolitan Hotel Toronto
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549 Reviews from our TripAdvisor Community

Traveler rating
    209
    164
    75
    46
    55
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22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Don't know why this hotel is so highly rated.  The room next to us hosted a party which didn't really get started until 3am.  Hotel staff were useless dealing with them.  The next morning the place stunk like a brewery.  Staff could not have cared less about our experience.  Won't go back and would not recommend.  

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Toronto
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for one night June 22nd. Although the service was very good and the location is great, the condition of the rooms were very poor for a "4 star". Peeling paint in the bathroom, worn furniture, rust on the lamp, poor bedding are just a few comments I would have. While it was clean the inferior condition of... More 

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear travelhappyincanada, Thank you for taking the time to review the Cosmopolitan Hotel. I apologize that your experience was not up to the high standards we strive to offer our guests. I have sent your comments to our maintenance team to ensure they follow up on the issues you noted. We hope we can welcome you back to experience the... More 

Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

We arrived on a red-eye flight and get to the hotel mid-morning. We were able to check in late-morning. The staff at the front desk were very accommodating. Great hotel and location. Would recommend this hotel.

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear D T, Thank you so much for your review of Cosmopolitan Hotel. We are pleased that you mentioned our accommodating staff and location. We hope to welcome you back again soon. Catherine Tschannen Management Team Cosmopolitan Hotel Toronto More 

Woodbridge, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

Stayed here for one night with the bf ! Easy check in and great restaurant downstairs. The restaurant made sure everything worked out to a T, probably one of the greatest waiters I have experienced is Max at Wildfire Restaurant. The room itself was quite small, cute but small. There was a balcony from which you could see the Cn... More 

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear jay1234562015, Thank you so much for your review of the Cosmopolitan Hotel. We really appreciate you taking the time to give us your feedback on your stay. We will also let Wildfire know that you enjoyed your experience with them, and that you mentioned that Max was particularly exceptional. We look forward to welcoming you back again soon. Best,... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2015

My husband and I chose this as the central location downtown Toronto is excellent. It's within walking distance of Union station and many excellent restaurants. We paid extra for a slightly bigger room and enjoyed it. It was clean and all we needed - however, I left my MK watch in the room accidentally, by the time I called a... More 

Was this review helpful? Yes 1
Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Michelle S, Thank you for bringing this to our attention, we are very concerned about your comments. Our leadership team is doing an in-depth investigation into this allegation and will be in touch with you directly to discuss. We take guest issues seriously, especially those involving accusations such as you mentioned in your review. Should you have any immediate... More 

Toronto, Canada
2 reviews
4 of 5 stars Reviewed May 21, 2015

Stayed only one night but it was enjoyable. The room was clean and had numerous amenities that would work great for a longer stay. Modern appearance. The staff were all pleasant and accomodating. Good choice and reasonable.

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear simonathena, Thank you so much for your review of Cosmopolitan Hotel. We appreciate that you mentioned our pleasant and accommodating staff members. We hope to welcome you back again soon. Best, Catherine Tschannen Management Team Cosmopolitan Hotel More 

Dublin, Ireland
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 14, 2015

Stayed for seven nights and met with several issues. One rating due to helpful day time reception staff only. Shizen Spa was exceptional and I will review separately. Day 1: room booked not available upon arrive due to over-booking. Reception attitude was abysmal and unapologetic as if we had created the problem. Placed in smaller room where air-con did not... More 

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear ConnR, Thank you for bringing this experience to our attention via Tripadvisor. We have consulted with the Guest Services Manager whom was in touch with you after your stay, and he has made efforts to resolve the issues you experienced. We apologize that we failed to offer you excellent guest service, as we strive for high standards for all... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 21, 2015

I needed to be within easy walking distance for long meetings and was glad to find this hotel. My corner suite came with a washer-dryer, a full kitchen, bar with stools, a living area with nice modern furniture, a lovely sleeping ante room with crisp, clean bedding, and floor to ceiling windows and lots of light on both exterior walls.... More 

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Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Belle-Lettrist, Thank you so much for your review of the Cosmopolitan Hotel. We appreciate you taking the time to comment on our location and facilities. We looking forward to welcoming you back on your next visit to Toronto. Best, Catherine Tschannen Management Team Cosmopolitan Hotel Toronto More 

Cincinnati, Ohio
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 17, 2015

Stayed overnite with co-worker, the room was very dusty, mouldy odor in shower, and not enough towels. Then we find out after complaining of loud music thumping next room that there are no security guards there at all, the girl said she couldn't come up as she was afraid too! Not a good feeling at all, wouldn't return ever.

Was this review helpful? Yes 3
Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear tracey d, Thank you for taking the time to review the Cosmopolitan and brining this to our attention. We are very concerned with your experience. Our Guest Services Manager has reviewed the issues that are not up to the standards we strive for, and will be in touch to follow up with you directly. We hope we will be... More 

Barrie, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 25, 2015

We stayed at this hotel and had no idea it existed. The hotel staff were excellent and the restaurant connected was also great. The rooms are large and very nicely decorated, and very clean. we enjoyed our stay and are going back again

Was this review helpful? Yes 2
Catherine T, Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear susanmO4344XZ, Thank you so much for your review of our hotel, and thank you for mentioning our staff members were excellent. We are so glad you discovered our hotel! We look forward to welcoming you back on your next visit. Best, Catherine Tschannen Management Team Pantages Hotel Toronto More 

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