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Cosmopolitan Hotel Toronto

4.0 of 5 8 Colborne Street, Toronto, Ontario M5E 1E1, Canada
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Cosmopolitan Hotel Toronto
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Cosmopolitan Hotel Toronto
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509 reviews from our community

Traveler rating
    205
    148
    65
    43
    48
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22
212
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126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel location is very good for downtown and the subway/transit is easily accessible. I was surprised at how small the lobby was though. The room is very nice and has more of a condo/boutique feeling. Although the room was very nice, the room was very dusty, windows were covered in dirt, the shower wasnt clean or shiny at all... More

Was this review helpful? Yes 1
vancouver, b.c.
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

First, I am not a whiner or a typical complainer, and generally have been happy with the hotels I've stayed in, so don't write this review off as someone with high expectations because that's not me. I was traveling on business to Toronto, and had a hectic schedule, so I upgraded from the hotel my colleague was staying at and... More

Was this review helpful? Yes 2
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear seeksquiet, Thank you for bringing your feedback to my attention via TripAdvisor. Unfortunately this is the first time I have learned of your experience and I apologize that I did not have an opportunity to connect with you sooner. Your review is very concerning and in no way indicative of the stringent cleaning policies we implement. I apologize for... More

Wales
Contributor
18 reviews 18 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were staying in Toronto to see relatives and to visit the city,booked in for 13 nights.. On arriving at the hotel we were greeted by very friendly staff ( a theme that continued throughout our stay - they were very good). On going to our room however we found that the shower was very mouldy and that the plug... More

Was this review helpful? Yes 4
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear HappyGuestWales, We appreciate your positive feedback and thank you for mentioning our friendly staff members. We are sorry to hear that the first room was not up to par, but happy to know we were able to accommodate a room change. Please don't hesitate to reach out to me directly with your contact information so that I can speak... More

Ancaster, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

-very loud... I barely slept !!! On 23 rd floor still very busy streeet noises - the Omni edward has similar price and location, cleaner and quieter - found this on hotwire, was not worth the discount

Was this review helpful? Yes 3
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear AgnesCh We appreciate your feedback and apologize that your experience was not up to standard during your stay. We are sorry to hear about your lack of sleep due to the city street noises, and will ensure to discuss this with our team to see how this can be addressed in future hotel updates. We hope that you will... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We booked this through Hotwire and were quite pleased because we like to try different places and we had never stayed here before. The layout of the room was nice, the staff were very friendly, but there was dust and crud under the glass topped table and dirty marks on the light switches. There was a crack in the sink... More

Was this review helpful? Yes 2
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Cairistiona60, Thank you for bringing your feedback to my attention via TripAdvisor. We appreciate the mention of our friendly staff and we will ensure to let them know. I apologize that the cleanliness and condition of your room was not up to standard, and I will be addressing this further with my team in order to provide the best... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm just going to copy and paste my response to the hotel's own customer service inquiry: "Upon booking our stay, we chose to have one night with the Spa Services package and one night with the Bed & Breakfast package. On the day of our departure, we went to the restaurant for breakfast, which should have been included in the... More

Was this review helpful? Yes 2
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Chris W, Thank you for your feedback, and thank you for responding to our guest survey. I apologize that your experience was not a positive one during your stay here at the Cosmopolitan Hotel. We will address the issues you encountered with our staff members, including the breakfast process. We hope that you will return in the future so... More

Surrey
Top Contributor
197 reviews 197 reviews
78 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lots of bad reviews exist for this hotel/condo but let's be realistic. First off this isn't a pure hotel. Many of the rooms are owned by condo owners who receive daily housekeeping services as if they were living in a hotel. There are just five rooms to each floor along with a spa, restaurant, and concierge at the front desk.... More

Was this review helpful? Yes 2
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Other reviewers have mentioned the filthy accommodations and we concur. We stayed two nights at this hotel and unless there is a change in management, I doubt we will ever book here again. Scuffed walls, dust everywhere, this hotel needs a thorough cleaning from top to bottom. Despite several requests to fix a clogged bathroom sink, nothing was done. On... More

Was this review helpful? Yes 2
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear linengal, Thank you for your honest review of the Cosmopolitan Hotel. I am sorry to hear that your experience was not up to standard during your stay. We are in the process of retraining to ensure all of our staff members are adhering to the stringent cleaning policies we have. We are also in the process of completing preventive... More

Cleveland, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great room, customer service, quiet, close to eveything. great experience. staff was extremely helpful, the location allowed us to walk everywhere that we wanted to go. Eaton shoping mall was close which within itself an experience. overall great hotel!

Was this review helpful? Yes 1
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Good day JTFocus, Thank you very much for your positive review. We hope we can welcome you back again soon. Best regards, Ash Ash Bhimani General Manager Cosmopolitan Hotel Toronto More

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2014

Stayed two nights in this hotel (suppose to be 4) and its the worst hotel I've ever stayed in! The room was oddly configured and extremely dirty, the walls are all scuffed up, kind of like a University dorm! The comforter was disgustingly dirty and none of the sheets fitted the bed, when asked a housekeeper person they told me... More

Was this review helpful? Yes 1
AshBhimani, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Evelyn M, Thank you for your honest review of the Cosmopolitan Hotel. I apologize that your stay with us was not up to our regular standards. We are the process of completing preventive maintenance on our guest rooms and will address the issues you mentioned in your review. We are also retraining to ensure all of our staff members... More

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Additional Information about Cosmopolitan Hotel Toronto

Address: 8 Colborne Street, Toronto, Ontario M5E 1E1, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cosmopolitan Hotel Toronto 4*
Number of rooms: 97
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Cosmopolitan Toronto Hotel

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