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Cosmopolitan Hotel Toronto

4.0 of 5 8 Colborne Street, Toronto, Ontario M5E 1E1, Canada
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Cosmopolitan Hotel Toronto
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Cosmopolitan Hotel Toronto
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523 reviews from our community

Traveler rating
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    151
    70
    45
    51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rome, Italy
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Now I know why this place has horrible reviews. How is this hotel still open?. Stayed overnight due to business. Sister hotel I stay at was booked so I was sent here. Pulled up in my car and valet was out front smoking!. Valet parking is $40 a night so I parked in a public lot. Got to lobby and... More 

Was this review helpful? Yes 1
St. John's, Newfoundland, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked this place for a 5 day visit to Toronto to see a concert and do some Christmas shopping. Check in was painless......we arrived around 1030pm but never had any problems, Staff was friendly and very helpful. The room was great. Spotlessly clean with all the amenities including WiFi which was free and worked fine. There were a few... More 

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Windsor, Canada
Top Contributor
76 reviews 76 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, a very nice room with GREAT location and privacy. Rooms are suites/condo-esque. Pros - full kitchen, washer/dryer facility in room - like I said, it's literally a condo Cons - shower takes a while to heat up, no list of amenities provided/charge (we were unsure whether the internet was actually included or not, so we opted to not use... More 

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Toronto
Contributor
13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel, built as a condo building, has bargain finishes that are starting to show their lack of quality and durability-scuffed walls, scratched laminate flooring, etc. The restaurant wasn't open during the day and nothing seemed to quite "work". I wouldn't recommend this for a stay in Toronto.

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Paul & Kim A, Thank you for your review of our property, and I will follow up with my team on your comments. We are in the process of rolling out preventative maintenance to ensure our rooms and facilities are up to par. Should you wish to discuss your experience further, do not hesitate to reach out to me... More 

Top Contributor
197 reviews 197 reviews
38 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was a breeze...not much more to say. The staff were friendly with a sense of humor, not snobby like some of the higher end hotels. Our room was on the 24th floor, only 4 rooms per floor. Overall the room was clean and well laid out. With a full kitchen in the rooms you could easily stay here... More 

Was this review helpful? Yes
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear atvbragg, Thank you for your feedback, and I will ensure our staff know you mentioned them in this review. We look forward to welcoming you back again soon. Best regards, Ash Ash Bhimani General Manager Cosmopolitan Hotel Toronto More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I thought as this was a sister hotel to Pantages, it would be a good backup choice when I needed to book a hotel and my usual choice was fully booked. The balcony advertised which prompted my selection of it turned out to be a 2 inch ledge with a railing. There were cigarette ashes by the door and the... More 

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear astark459, Thank you for your feedback, and thank you for being a regular guest of our sister property Pantages Hotel. We appreciate the time you took to review the Cosmopolitan Hotel, and I will follow up with my team on your experience. We are in the process of implementing and completing some training for our staff on policies and... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for business recently. The room was nice and spacious...that's about it. Walls were scuffed up, bathroom was a little grimey, and dirty dishes left in the kitchen cabinets. I don't feel it's worth the price. At a minimum the rooms should be clean. I won't be staying here again.

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Tanmar23, Thank you for your review, and I apologize that your experience was not up to standard during your visit. We are in the process of implementing and completing preventative maintenance and cleaning policies, and retraining our staff. We hope that we can welcome you back in the future so that you may experience the high standards we strive... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

I stayed here with my boyfriend a couple weeks ago. We're from Ottawa so wanted to do some site seeing and shopping. This hotel is just a 5 minute walk from the main mall here (Eaton Centre). We also found some good shopping down Yonge Street on our walk to Yorkville. As for site seeing the front desk was able... More 

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear Julia B, Thank you for your review, and the positive feedback on our hotel. We appreciate you taking the time to comment, and look forward to welcoming you back soon. Best regards, Ash Ash Bhimani General Manager Cosmopolitan Hotel Toronto More 

Jordan, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2014

Have stayed in the past and had a great experience. This time the walls were dirty, the windows were so filthy you could hardly see out! The maid came and straightened out the bed but did nothing else. When checking out they tried to charge us for 2 bottles of booze we did not order. This happened the last stay... More 

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear 426RossM, Thank you for your feedback- we take these issues seriously. I apologize that the experience you received was not up to standard. We are reviewing our procedures for cleaning and guest service, and are implementing new policies and training to ensure our guests have positive experiences. Should you wish to discuss this directly with me, please reach out... More 

Long Island, New York
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 6, 2014

My very first impression was, wow, how could these reviews be so critical. The room was chic, we were greeted warmly, and yes it was a boutique hotel so you don't expect the same things as in a full service hotel. The room was really nicely laid out. It was an upgrade, so there was a separate bedroom from a... More 

Was this review helpful? Yes 1
Ash B, General Manager at Cosmopolitan Hotel Toronto, responded to this review

Dear ParacleteLI, Thank your for your feedback, we appreciate you taking the time to review our property. We are in the process of implementing and completing preventative maintenance initiatives to ensure our guests receive the best rooms and facilities we can provide. Additionally, I apologize for breakdown in service, and that we failed to provide the high standards our guests... More 

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Additional Information about Cosmopolitan Hotel Toronto

Address: 8 Colborne Street, Toronto, Ontario M5E 1E1, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cosmopolitan Hotel Toronto 4*
Number of rooms: 97
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Also Known As:
Cosmopolitan Toronto Hotel
Hotel Style:
#22 Spa Hotel in Toronto
#34 Luxury Hotel in Toronto

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