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Pantages Hotel Toronto Centre

4.0 of 5 200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada
Best prices for: 1 room 1 guest
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Pantages Hotel Toronto Centre
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Pantages Hotel Toronto Centre
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588 reviews from our community

Traveler rating
    207
    190
    69
    56
    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was celebrating my 8 year anniversary at this hotel and the services/staff exceeded my expectation...especially from Rupeltia and Ricky . When it comes to services, I called in last minute before my arrival to ask if they could arrange a special service. I needed a boutique of roses in my room before my arrival and they went out of... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear John D, Thank you so much for taking the time to review our hotel, and thank you for choosing Pantages to celebrate your anniversary. We appreciate you mentioning our staff members, and for noting all of the aspects you enjoyed. We hope to welcome you back soon. Congratulations on your anniversary! Best, Catherine Tschannen Management Team Pantages Hotel Toronto... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Don't be fooled by the fancy pictures online.. You can tell that the hotel isn't what it's cracked up to be by the moment you walk in. Laminate flooring in the rooms are very poorly installed with gaps between many planks. Furniture is cheap, covered in many scratches and stains. Dust EVERYWHERE. The room doors themselves are totally beat up..looks... More 

Was this review helpful? Yes 2
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Zxx7, We are concerned with your experience at Pantages Hotel Toronto. Your stay was definitely not up to the standards of cleanliness and hotel condition we strive for, and I will follow up with my team to ensure they are aware of the issues that arose during your visit. We appreciate you mentioned the great and helpful staff that... More 

Mississauga, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't believe the 4 star rating...Worst experience. Had better experience in a 3 star hotel. Staff are not too helpful. Washroom was dirty. Only 2 towels, no swimming pool. Everything was dirty, room had weird smell. Would not recommend this hotel.

Was this review helpful? Yes 3
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Maricar P, Thank you for your review of Pantages Hotel Toronto. We would like to discuss your experience personally, so kindly contact me directly. Cleanliness and service are of the utmost importance, and we strive for the highest standards, and will continue to do so. Mentioned in your comments is that we do not have a pool, which is... More 

Brampton, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Walking distance to different venues and subways.Efficent and friendly check in.If you are attending show or concert,ask for the promo package which includes 50% reduction for valet parking.After checking out they permitted us to leave the vehicle until after more shopping and museum/gallery visiting.Staff were helpful and friendly.A walk through to Fran's restaurant next door was convenient.Massey Hall,several theatres and... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear bwharber, Thank you for taking the time to review the Pantages Hotel. We appreciate the comments on your positive experience, and thank you for mentioning our helpful and friendly staff. Please contact the hotel directly should we ever be able to assist, and we look forward to welcoming you back soon. Best, Catherine Tschannen Management Team Pantages Hotel Toronto... More 

Oshawa, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is excellent, away from the main drag (Yonge Street), but still in the middle of everything (shopping, theatre). Room was comfortable except for the noisy heating system. Laminate floors not the best in the winter. Only option for parking was valet at $40/night. There was alternative self parking in the area, but it would have been better to... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear David A, Thank you for your review of the Pantages Hotel. Your comments will be reviewed by our hotel team to ensure we offer the best experience we can to our guests. We appreciate you mentioning that our staff was excellent, and will ensure your other comments are also shared and taken into consideration. If you wish to discuss... More 

Canada
Top Contributor
75 reviews 75 reviews
13 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I hate to give a bad review but I have to keep this honest. I need to start by saying the staff are great. Front desk and manager did all they could. TERRIBLE ROOMS! I booked the hotel on Hotwire, and chose a higher star rating. Upon arrival, valet was great and helped my son with his bag. Front desk... More 

Was this review helpful? Yes 3
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear hacksawCanada, I am deeply concerned about your experience at the Pantages Hotel. Your stay was definitely not up to the standards of service we strive for, and I have followed up with my team to ensure they are aware of the issues that arose during your visit. I spoke to the Guest Services Manager whom you met with, and... More 

Windsor, Canada
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 9, 2015

I stayed two nights with my wife and 15 year old son for a Toronto shopping experience. You cannot beat the location 1 block east of the Eaton Center Mall. This was my wife's second stay, her first was two years ago. She told front desk staff that the rooms were showing some wear and tear (chipped corners, loose plank... More 

Was this review helpful? Yes 3
Oshawa, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 5, 2015

The Pantages Hotel Toronto Centre met our expectations and, in some areas, exceeded them. We took advantage of the offered "Show Package" which was very reasonable and included king bed, wifi, late checkout and reduced charge for valet parking. Our room was clean and large with a fridge and coffee maker. Because of the reasonable rate in downtown Toronto we... More 

Was this review helpful? Yes 4
Toronto, Canada
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 3, 2015

We chose this hotel as it had a good reputation and was an ideal location for the theatre we were attending. Bad choice. The room is VERY tired and quite dirty; stains on sofa, lampshade hanging off and I hate to say this but feel it is necessary, nasal excrement on the shower curtain. Truly awful. I was surprised at... More 

Was this review helpful? Yes 4
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear castlewb, Thank you for taking the time to review our hotel and for bringing this to our attention. Although it is no excuse for the poor experience you had during your stay with us, we are making comprehensive changes to the Pantages Hotel. Beginning in January, we will start full renovations of our guest rooms, and a refresh of... More 

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Additional Information about Pantages Hotel Toronto Centre

Address: 200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pantages Hotel Toronto Centre 4*
Number of rooms: 81
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Also Known As:
Pantages Hotel Toronto
Hotel Style:
#19 Spa Hotel in Toronto
#31 Luxury Hotel in Toronto
#49 Business Hotel in Toronto

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