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Pantages Hotel Toronto Centre

200 Victoria Street, Toronto, Ontario M5B 1V8 , Canada
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Pantages Hotel Toronto Centre
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Pantages Hotel Toronto Centre
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594 reviews from our community

Traveler rating
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    194
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I/We had to stay at the hotel due to unfortunate circumstances, a family member is in critical condition in St Mikes across the street. The staff at this hotel, were amazing, they made our stay so easy and so graceful under the circumstances. I flew in from Vancouver and they did everything, and I mean everything to help me and... More 

Was this review helpful? Yes 2
Peterborough, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay at this hotel. It had a boutique feel at a reasonable price. Location was excellent and the room was more than adequate. The bathroom was a little dated but was spotless. The hot tub area with steam room and sauna was also a nice bonus. We would certainly stay here again.

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pantages is a hidden treasure! Decent price for a spacious, trendy suite with a kitchen, living room, laundry machine, bathroom, and private bedroom. The lobby decor is hip and modern. The only problem I had with the hotel is that the walls, doors and tiles are a little beaten up and scratched. It's really no big deal unless you're trying... More 

Was this review helpful? Yes 2
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Roxanne V, Thank you for your review of Pantages Hotel. We are pleased you enjoyed your stay, our staff and the decor. In regards to your comment on condition of the walls and hallways, we are working to improve the appearance of these with our maintenance team. We look forward to welcoming you back on your next visit to... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We came from out of town to celebrate my friends birthday, so I called the day of to see if the hotel could help me do something special for her upon arrival. The gentleman at the front desk offered complimentary dessert and also a free upgrade from a traditional king room to a suite. That was pretty awesome to say... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Krismspi, Thank you for posting your review of Pantages Hotel to TripAdvisor. We appreciate your positive comments of the experience you had while staying with us. I have forwarded your comment about our valet staff to my team to ensure our guest service staff are up to the high standards we strive for and guests expect. Thank you for... More 

Pembroke, Canada
Top Contributor
111 reviews 111 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed in many hotels over the past three years for hotels all around Ontario. I was very much looking forward to my stay at Pantages Hotel Toronto Centre. You absolutely cannot beat the location. My room overlooked Massey Hall, and it is only a five minute walk to your shopping heaven at the Eaton Centre. There are many great... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear luckyduck_307, Thank you for taking the time to review our hotel, and I am pleased you enjoyed your stay and your theatre experience next door at the Ed Mirvish Theatre. Thank you for your positive comments about our staff and location, and for letting us know about some items we could improve on. I will send your comments to... More 

Belfast, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staying a week on business. Rooms are very homely. Haven't been to the spa yet but this is a great location for downtown. It's just across from the main shopping centre in the city - the Eaton Centre - and the coach to Niagra Falls runs from around the corner. There is is a great spa around the corner on... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Anne M, Thank you so much for your review on TripAdvisor, and for mentioning our great location. We hope you were able to take some time in our Shizen Spa during your visit. Please contact me directly if there is anything I can assist with, and we look forward to welcoming you back on your next visit to Toronto.... More 

Mississauga, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service was very good. Friendly and helpful staff. The rooms for the price are incomparable in Toronto. We have already recommended it to family and friends already and we just got back this afternoon. Great value for the morning continental breakfast. Truly never had a stress-free stay as this in all the times we have stayed downtown. Cheers and... More 

Was this review helpful? Yes 2
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Trevor H, Thank you for taking the time to review our hotel, and for your positive comments on our friendly staff and the value we offer. We look forward to welcoming you back the next time you visit Toronto. Please contact me directly if I can ever be of assistance. Best, Catherine Tschannen Management Team Pantages Hotel Toronto Centre More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I was celebrating my 8 year anniversary at this hotel and the services/staff exceeded my expectation...especially from Rupeltia and Ricky . When it comes to services, I called in last minute before my arrival to ask if they could arrange a special service. I needed a boutique of roses in my room before my arrival and they went out of... More 

Was this review helpful? Yes 1
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear John D, Thank you so much for taking the time to review our hotel, and thank you for choosing Pantages to celebrate your anniversary. We appreciate you mentioning our staff members, and for noting all of the aspects you enjoyed. We hope to welcome you back soon. Congratulations on your anniversary! Best, Catherine Tschannen Management Team Pantages Hotel Toronto... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 21, 2015

Don't be fooled by the fancy pictures online.. You can tell that the hotel isn't what it's cracked up to be by the moment you walk in. Laminate flooring in the rooms are very poorly installed with gaps between many planks. Furniture is cheap, covered in many scratches and stains. Dust EVERYWHERE. The room doors themselves are totally beat up..looks... More 

Was this review helpful? Yes 2
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear Zxx7, We are concerned with your experience at Pantages Hotel Toronto. Your stay was definitely not up to the standards of cleanliness and hotel condition we strive for, and I will follow up with my team to ensure they are aware of the issues that arose during your visit. We appreciate you mentioned the great and helpful staff that... More 

Brampton, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2015

Walking distance to different venues and subways.Efficent and friendly check in.If you are attending show or concert,ask for the promo package which includes 50% reduction for valet parking.After checking out they permitted us to leave the vehicle until after more shopping and museum/gallery visiting.Staff were helpful and friendly.A walk through to Fran's restaurant next door was convenient.Massey Hall,several theatres and... More 

Was this review helpful? Yes 2
Catherine T, Manager at Pantages Hotel Toronto Centre, responded to this review

Dear bwharber, Thank you for taking the time to review the Pantages Hotel. We appreciate the comments on your positive experience, and thank you for mentioning our helpful and friendly staff. Please contact the hotel directly should we ever be able to assist, and we look forward to welcoming you back soon. Best, Catherine Tschannen Management Team Pantages Hotel Toronto... More 

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