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BEST WESTERN PLUS Travel Hotel Toronto Airport

#22 of 140 Hotels in Toronto
Certificate of Excellence
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5503 Eglinton Avenue West, Toronto, Ontario M9C 5K5, Canada
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Travel Hotel Toronto Airport
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BEST WESTERN PLUS Travel Hotel Toronto Airport
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464 reviews from our community

Traveler rating
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    43
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is overdue. However after after reading Vagabunga's review i couldn't help but think we had the same room re: clogged shower and felt i should share my experience i had April 5th 2015 (arrived approx 02:30am) I booked this hotel for one nights stay upon my return from the Cuba as i had my truck parked there for... More 

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for the lengthy feedback. I apologize for your unpleasant experience when returning from the airport. At Best Western we strive every day to provide a superior customer experience and happy that we were able to do that for you at least for the rest of your stay. We hope that your future experiences be more positive in context... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were very pleased with this hotel. It is clean and bright and more importantly quiet and comfortable. The beds were very comfortable, as were the pillows. If I had to make any offer of improvement it would be to have disposable cups available for coffee at the continental breakfast so you could take you coffee with you.

Review collected in partnership with Best Western

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for your generous feedback. We are glad that we had everything in place (almost) for you for a perfect experience and hopefully will exceed your expectations when you visit us next. Best regards. Akbar Kabir, GM More 

Minneapolis, MN, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a quick trip to Toronto for business on a weekend. Booked at the Best Western Plus. Had a little confusion as I first went to the Best Western to discover it was not the Best Western PLUS. But once I arrived the PLUS was very clean, updated to with a modern decor. Staff was friendly. Would stay again... More 

Review collected in partnership with Best Western

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AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

We are pleased to learn that your discovery had resulted in your having a quality stay at our property. Thank you for sharing your experience and we will continue to endeavor to provide valued care to our guests. Looking forward to your return. Best regards. Akbar Kabir, GM More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

It was a very good experience! The clerk was very nice and professional. Shuttle van service was perfect! Since we went to the airport very early in the morning and missed our breakfast at hotel, they prepared some cookies and candy and water for us which was very thoughtful.

Review collected in partnership with Best Western

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for sharing your experience. It’s nice to hear that you were pleased with our services and facilities. We try our best to make our guests happy and content at all times. We hope you’d come back to see us again soon. Best regards. Akbar Kabir, GM More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 3 nights. Ask every day for them to unclug the shower, request room change was never granted. They said it was full, it wasn't. Had a moldy smell. Never staying there again. Extremely disappointed in customer care

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AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Regret to inform you that we have no records to substantiate your claims. Please contact me directly with more information so that we could investigate further. Thank you. Akbar Kabir, GM More 

Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family of four stayed at this hotel before our vacation. The hotel is only 10-15 minutes from airport very convenient. It was clean spacious and had a good restaurant ( Michelle's). Great free breakfast! Shuttle service is by call only. Call when you get your luggage. Front office staff was good.

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for sharing your experience. We appreciate your positive feedback about our staff, room comforts and the great on-site restaurant. We hope you’d think of us again when you plan your next vacation. Best regards. Akbar Kabir, GM More 

N.Ireland, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just stayed seven nights for business. Great location as very close to Pearson airport and shuttle is very efficient. Good sized, very clean room. Fitness suite adequate. Biggest plus was the staff, very polite and helpful. Buffet breakfast is supplied by an adjoining property and is basic but does the job. I look forward to staying again

Review collected in partnership with Best Western

Was this review helpful? Yes 1
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for taking time to post a review despite your busy schedule. We are glad that you were pleased with our services, especially, of our modern clean rooms and superior customer service. We love to have you back to serve you even better. Best regards. Akbar Kabir, GM More 

ingersoll, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property over the weekend and I was very pleased with the service. I am a Best western employee as well so to go to another property and have an enjoyable time we very important to me. I have already suggested this hotel to friends. I

Review collected in partnership with Best Western

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for sharing your experience during your recent stay at our property. We are pleased to learn that you had enjoyed your stay and hope you’d return for a yet another memorable one very soon. And thanks again for spreading the word. Best regards. Akbar Kabir, GM More 

newcastle, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

This is our 3rd time stayiing at this location and have always been very pleased with the staff and services this location has to offer. We have stayed at other BW near the airport and this is the one we recommend to others. Its nice to have a location that you are familiar with and know that you are going... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

Thank you for the wonderful feedback and also for your continued loyalty to the brand. Our greatest strength is the returning guests and we would not hesitate to go the extra mile to make them happy and content at all times. Best regards. Akbar Kabir, GM More 

Lima, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed here at the start of our family vacation before an early am flight from Toronto Pearson. We usually choose to stay at Best Westerns whenever we can so I booked this hotel close to the airport. We arrived later in the evening after a 3 hour drive from Rochester. We were tired and looking forward to a good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
AKabir, General Manager at BEST WESTERN PLUS Travel Hotel Toronto Airport, responded to this review

I unreservedly apologize for the inconveniences caused due to the disturbances during the night of your stay. This was indeed an isolated incident which was brought under control immediately and effectively. Please understand that untoward incidents can still happen at any hotel despite elaborate precautions. Kindly contact me directly so that we could discuss the matter personally. Thank you Akbar... More 

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