Stayed two nights in May 2012, for business at the airport - a mistake. The hotel is further from the airport than other, better options - and to add to the inconvenience, it is apparently the manager's policy that guests may only use the shuttle upon arrival, departure, or if it has been scheduled for other arriving or departing guests...
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Refreshing clean newer property. Convenient to the airport (about a 5 to 10 minute shuttle); just off Hwy 401; a great Italian restaurant on site; spacious rooms.
Dear "Convenient, New Property",
It is a pleasure to hear that you enjoyed your stay at our property. Our staff works very hard to provide an "Ultra Clean" facility for our guests. I am happy that you appreciated our convenient location as well. We look forward to the possibility of accommodating you again in the future.
Regards,
Akbar Kabir
General...
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To begin with,I would like to say that this is a great location and the customer service was Unparalleled. Quality of the bed: excellent, Room: very good, Accessibility: Very good. Some draw backs that turned me off, was the dirty bar fridge. Overall it was all great. I wouldnt want to judge the quality of the Hotel only by that...
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Dear "Excellent customer service but... ",
I appreciate that you took the time to post your comments regarding your recent stay at our hotel. I am happy that you were able to experience our superior customer service and appreciated our great location. Thank you for your feedback regarding the cleanliness of the bar fridge. We value all guest feedback and...
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Everything about our one-night stay was just right. Restaurant (Italaian) very nice in the evening - very good food, good price, live music on saturday night. Very nice room. In general, highly recomnded.
I would like to express my sincere thanks for taking the time to share your comments about your recent stay at our hotel. We look forward to your next stay with us.
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Staying at the Best Western Plus Travel Hotel Toronto Airport was just perfect! Absolute cleanliness. Warm welcome, smiles and greetings from everyone. Breakfast was excellent.
Dear “Just Perfect!”,
Our goal is to provide a memorable experience for every guest that stays at our property. I am happy to hear that we succeeded and that you enjoyed your stay with us. Thank you for sharing your comments. I do hope that you will stay with us again during your future travels to Toronto.
Regards,
Akbar Kabir...
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Excellent service. Upgrade free. Restaurant was good and food quality was great. Very well priced .
Dear "Good service and location",
Our staff works hard to give each and every guest a memorable experience. I am happy that you enjoyed your stay with us. I appreciate that you took the time to share your experience with us and other travelers.
Regards,
Akbar Kabir
General Manager
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GM Akbar Kabir a gracious host over past 8 years. Phone for Airport Pickup (15-20 min) - feels longer when waiting outside watching others get picked up ahead of you :-). Friendly, courteous staff. Clean, quiet rooms. Recommend
Dear “Excellent Service and Value”,
We value your opinion as you are a long standing guest at our hotel. Your feedback encourages our staff to continue providing excellent customer service for all guests. I do appreciate that you have taken the time to share your comments and look forward to your next stay with us.
Regards,
Akbar Kabir
General Manager
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I really can not fault the hotel, nothing was to much trouble for them. In fact they bent over backwards to help, lovely room ,spotlessly clean, transfer car new and clean. Even the breakfast was good, what a refreshing change for owner pride and getting things done right for the customers! Thanks for a great stay.
Dear “What a great hotel!”,
I would like to express my sincere thanks for taking the time to share your comments about your recent stay at our hotel. It is our mission to provide the best possible Customer Service and Amenities for all guests so that their stay with us is memorable. Your feedback provides encouragement to our employees in...
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I am staying in the hotel right now and using the excellent free wifi to write the review.
I wanted a place to rest up for two nights to get over jetlag and get my head sorted before travelling onto Vancouver to speak at meetings over the Easter weekend.
The shuttle arrived no more than 5 minutes after I called....
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Dear “3000 Miles from Home Yet Made To Feel At Home”,
I appreciate that you took the time to share your comments regarding your stay at our hotel. I am happy that you enjoyed our complimentary amenities such as the airport shuttle service and our Hi speed Wi-Fi. We look forward to accommodating you during your future visit to Toronto....
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I go there every 2 months since last summer because it's close to my buisiness office but I have experienced a couple of adventures in the past few months.
First, the wired Internet connection at my room was not working. This would be minor for majority of people but for me it's a major point for my working needs. Wireless...
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Dear "Cigarette smoke smell and internet problems",
Thank you for taking the time to provide your comments regarding your recent stay with us.
As you have indicated, there are times when the odour from our few smoking rooms can wander into adjacent rooms. You did the best thing by informing front desk staff right away in order that they could...
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204 Reviews
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