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Holiday Inn Toronto Downtown Centre

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30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
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Holiday Inn Toronto Downtown Centre
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Holiday Inn Toronto Downtown Centre
Holiday Inn Toronto Downtown Centre
Holiday Inn Toronto Downtown Centre
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854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Angus, Canada
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just around the corner from the Church Street village. Just a short subway ride to the Air Canada Centre. Very helpful staff. Comfortable rooms. Close to many restaurants. Lots of shopping in the area. On site parking.

Was this review helpful? Yes
Las Vegas, Nevada
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I'm a bit disappointed with the Holiday Inn downtown due to the lack of heat in the rooms. It's 1 degrees outside and the hotel has no heat in the rooms. When I called downstairs to inquire why, they said "The A/C is on" Really?? It's expected to be -1 tonight and the A/C is on for the building? I'm... More 

Was this review helpful? Yes
Shadoxhurst, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked this hotel for price and location, both of which were good. From checking in to checking out we received great service from all staff. The room was clean and the beds comfy. An ideal place to stay for a trip to Toronto.

Was this review helpful? Yes 3
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you for your 5 star review. We're so glad to hear you enjoyed your stay, and that we met your expectations throughout your visit. Thank you for staying with us. We hope to see you again in the near future. More 

Ottawa, Canada
Top Contributor
67 reviews 67 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is well located a few steps away from Yonge Street, the main Toronto downtown artery, and next to a subway entrance. There is a Starbuck off the lobby and two breakfast restaurants across the street. Nice, open and clean lobby giving access to a full service restaurant, a business centre and also offers a gym and a pool.... More 

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you MarcoOttawa for your review. We are sorry to hear we fell short of our standards for welcoming one of our IHG Rewards Club Members. We have forwarded your review to our Director of Guest Services to use as an example of how one detail can lead to a lackluster experience for our guests. Thank you for bringing this... More 

Rocky Hill, Connecticut
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

To begin with, this is the second time we've stayed at this hotel. We get to Toronto almost every year as a quick getaway and this hotel is reasonably priced. The front desk staff were very courteous and upon hearing that it was both mine and my partner's birthdays, he added our breakfast to our stay for free. The room... More 

Was this review helpful? Yes 3
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you mjsmoke for your review. We're happy to hear you enjoyed your stay, and that you had a pleasant check in experience. We hope you and your partner had a wonderful birthday weekend, and hope we'll see you again soon! Thank you for staying with us. More 

Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed @ this hotel on 6th April 2015. To start with,hotel staff is not courteous. The Guys @ reception are not welcoming at all and they behave like they are doing some kind of favor by entertaining guests. Rooms are very very mediocre. Have never seen a wifi slower than this in entire world. Nothing special about this hotel... More 

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you Ankit M for your review. We sincerely apologize for the attitude of our Guest Services team, and have forwarded your comments to the Director of Guest Services to address with her team. We are sorry to hear that they set a negative tone during your stay, and that you were not able to enjoy the rest of your... More 

Vancouver Island, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here with my son and it was a good experience. Room is clean and convenient location. Staff are helpful and friendly. I will definitely stay in this hotel again and recommend this hotel to my friends..

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

G Z, thank you for your review. We're glad to hear you and your son enjoyed your stay, and appreciate you recommending us to your friends and family. Thank you for staying with us. We look forward to seeing you again soon. More 

Wawa, Canada
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I read a lot of complaints on this site but there is a way to remedy the issues! I was very worried about my stay over March Break reading reviews.. On arrival, as expected my room was very small, but clean. We were on the 6th floor and got little sleep from the noise outside and on our floor. The... More 

Was this review helpful? Yes 3
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you NiceHotelSeeker for taking the time to write a review, and share your experience with us. We are very sorry to hear about the issues you experienced during your stay, but truly appreciate the opportunity to address the situation while you were still a guest in the hotel. We love hearing feedback from our guests, and strive to ensure... More 

Sault Ste. Marie, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights during the March Break & it was better than expected with some exceptions. Located right near College Station, very convenient. We got a two queen bed room which looked real nice, especially the washroom !!! The staff & housekeeping was really nice & helpful ! The only things that bothered me was wifi kept on disconnecting,... More 

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you dagnanshi for your review. We apologize for the issues you experienced with our wifi service during your stay, and are sorry if it was an inconvenience. We're happy to hear you were impressed by the Holiday Inn "Forgot Something" program. Thank you for staying with us. More 

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