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Holiday Inn Toronto Downtown Centre

3.0 of 5 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
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Holiday Inn Toronto Downtown Centre
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Holiday Inn Toronto Downtown Centre
Holiday Inn Toronto Downtown Centre
Holiday Inn Toronto Downtown Centre
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829 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We stayed for New Years, so we expected it to be busy and kind of crazy seeing as everyone was young and there to party. One particular woman at the front desk would not let me check in, even though my name was on the reservation and we had a right to the hotel room (we called the day before... More 

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Sault ste. Marie
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are small, but clean. We had a room with two double beds on the 16th floor. Front desk was great to deal with on both the check in, and the check out. Concierge was also very helpful if you needed information. The restaurant inside the hotel is a bit pricey, but so is every other hotel restaurant in... More 

Was this review helpful? Yes 3
Detroit, Michigan
Top Contributor
65 reviews 65 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has been recently renovated (we stayed here years ago before it was a Holiday Inn). The rooms are small (especially with two double beds) but they make the best of it. The location cannot be beat. It is located in the heart of the Downtown Yonge neighborhood, one block from Yonge Street and the TTC. The hotel parking... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you Rjh8115 for your review. We're happy to hear you enjoyed your stay, and are glad you noticed our efforts to maximize the available space in our guestrooms. Thank you for staying with us, and we hope to see you again soon. More 

Surrey, Canada
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

If you are like me, then big comfy rooms are a win. This hotel on the other hand is so tiny that there is not much space once a king size bed gets added. The bathroom feels like you are constantly watching your elbows and making sure the toilet lid is on as something is bound to fall into it.... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you Illona S for your review. We're sorry to hear that despite our best efforts to maximize the space available in the room, you felt claustrophobic during your visit. Thank you for staying with us. More 

Mississauga
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The two kids and both of us went for a in city break over the family day long weekend. The check in in was quick. The parking is very limited and tight and is $28 a night. As Toronto was on a extreme cold warning, we decided to park in the hotel to save us a short walk and that... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you PatelSR for your review. We're sorry to hear you and your family were not comfortable in your room during your stay with us. We have forwarded your comments to Engineering and Housekeeping Departments to review with their teams. Thank you for sharing your experience with us, and giving us the opportunity to improve our service and room quality... More 

Sarnia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent three nights at this hotel over a very cold Family Day weekend. The hotel could not handle the cold. We had to pile the bedding from the second bed on the the one we were using the room was so cold and drafty. The lobby and restaurant were uncomfortably cold. The bar and restaurant were closed on Sunday... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you for your review 4fromON. We're sorry to hear you did not enjoy your stay, and apologize for the cold conditions in the hotel. Unfortunately, with the unusually cold temperatures dipping into the high minus 20's, we experienced some issues with frozen pipes, that made the temperature of the building difficult to moderate. We've forwarded your comments to our... More 

Whitby, Ontario, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We stayed here the evening of February 14. The check in process was quick and simple because we had prepaid for our room through hotels.ca. The girl at the desk didn't say much and quickly rhymed off a speech of some of the amenties that she clearly says many times a day....very robotic and not welcoming. We paid for King... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you for your review. We're sorry to hear you did not enjoy your stay, and apologize for the condition of your guest room. We hope you'll give us an opportunity to investigate and rectify the situation, and would like to to hear from you directly. If you'd like to discuss this further, please contact us at g.desilva@hitorontodowntown.ca. Thank you... More 

Montreal, Canada
Senior Contributor
39 reviews 39 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This holiday inn is next door to Toronto's old Hockey arena where the maple leafs used to play. I found that this holiday inn did not have the same amenities as the others, breakfast is not included, no water bottle in the room, the garage is a mess. and the room was not as clean as the regular holiday inns.... More 

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George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you Brian O for your review. We are sorry to hear you did not enjoy your stay with us. Although we have packages that include breakfast, it is not included in our regular rates. Holiday Inn Express offers a complimentary breakfast, but has fewer amenities than a standard Holiday Inn, such as our hotel. Thank you for staying with... More 

Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We took a trip to Toronto and Niagara for my Husbands 45th birthday. It was a nice stay in this Hotel. It had been recommended to us, through our Travel Agent as one her friend had stayed at in the last few months and had been happy. It is newly renovated, I understand and very clean. The Service was good,... More 

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you TerminalTourist1 for your review. We hope you and your husband enjoyed your stay with us, and that he had a wonderful birthday. Thank you for staying with us. We hope to see you again soon. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

A friend of mine had a show to do in Toronto we arrived a bit late to hotel around 9ish by the time the hotels manager Gineh was finished giving us a hard time and asking us for a $600 deposit it was almost 10:30pm our limo was to pick us up at 10:30 and after we had gotten a... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Dear nubian33queen, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. I am very disappointed to hear about the service you received at the hotel. Rest assured that this isn't reflective of the high standards we usually pride ourselves in. Please accept our sincere... More 

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Additional Information about Holiday Inn Toronto Downtown Centre

Address: 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Toronto Downtown Centre 3*
Number of rooms: 513
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Also Known As:
Holiday Inn Toronto Downtown Centre Hotel Toronto
Days Hotel Toronto Downtown
Days Inn Toronto
Day Inn Toronto
Hotel Style:
#21 Spa Hotel in Toronto

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