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All 142 Toronto hotels

Holiday Inn Toronto Downtown Centre

3.0 of 5 Hotel   |   30 Carlton Street, Toronto, Ontario M5B 2E9, Canada (Downtown Toronto)
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Ranked #61 of 142 hotels in Toronto
A recent review
5 of 5 stars reviewed 1 week ago
Amanda S
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719 people have reviewed this hotel

Traveler rating
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    168
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
New Liskeard, Canada
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

When you first walk in you are pleased with the clean and modern lobby then after a quick check in you stand in line for the only set of slow elevators. When the elevators open and you head to your room you better hope you don't come across someone in the hall because there isn't enough room to pass in... More

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you missy I for your review. We are sorry to hear you found the rooms small, and were not comfortable during your stay. Due to the size of our rooms, every effort has been made to maximize the space available. We're apologize if those efforts fell short of your expectations. Thank you for staying with us. More

Montreal, Canada
1 review
2 of 5 stars Reviewed 1 week ago

We stayed two nights at the Holiday Inn at 30 Carlton Street, Toronto, Ontario. The employees were polite and welcoming. I even spoke to a maid in the hall, and she was very friendly. Unfortunately, the first night’s stay was horrendous. We finally arrived at the room (room 329), and all we could smell was either cat pee or mould.... More

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you for your review, we're very sorry to hear you did not enjoy your stay. Thank you for being so specific in your comments, and providing your room number in your review. We've forwarded your review to our Director of Housekeeping and Director of Engineering. The information you've provided will be very helpful in isolating and correcting the issues... More

Victoria, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed her on August 21, 2014 with three teenage kids. We had a double bed room but the room was ridiculously small, we were bumping into each other. Check in staff were very good. For the price you can get a much bigger room else where in the downtown Toronto core.

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you Gaber837 for your review. We're sorry to hear you and your family were uncomfortable in your room, and would like to apologize for the inconvenience this may have caused during your trip. Thank you for staying with us. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Early check and clean room . Very helpful with helping me with direction to my appointment . Also I stayed in July 12 with my family and my son love the pool . I love that it close to everything . Winners store Fran s dinner shoppers drug mart Cora across the street and of the president choice store in... More

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you for your wonderful review. We're happy you and your family enjoyed your stay, and had an opportunity to visit some of the great shopping and restaurants in the neighbourhood. Thank you for staying with us and we hope to see you again soon! More

Hamilton
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Only spent two nights here. My husband used the pool each morning. Very centrally located. Nice suprise with Open Streets Toronto on Sunday am. Loved being able to walk around on the street. Did not use the restaurant this visit.

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

KatandTom, welcome back and thank you for staying with us. We're glad to hear you enjoyed your stay. Please let us know that you prefer a room at the rear of the hotel, and we can add a note to your profile for any upcoming stays. We'll do our utmost to honour your request. Thank you for your review, and... More

Top Contributor
85 reviews 85 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed a couple of nights. Room very small as had 2 suitcases and holdall: hardly any floor space left without falling over something. Some service a bit weak: the Bell-man was in Reception - not at the roadside. So, arriving by cab with all the bags above: not much assistance or a trolley around. Corridors looked bland/dull. Didn't use restaurant... More

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Tedfordian, thank you for sharing your experience with us. We've forwarded your comments regarding the bellman to our Director of Guest Services to review our service expecations with the bell staff. Thank you for staying with us. More

Breda
Top Contributor
68 reviews 68 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The Holiday Inn City Centre is literally in the centre of Toronto, close to excellent dining and the business district. Next door is the Loblaws, which was formerly the historic Maple Leaf Gardens, home of the Toronto Maple Leafs and venue of several historic concerts. You can shop for popcorn on centre ice! The hotel rooms are a bit small,... More

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

We're so happy you found centre ice in Loblaws! Toronto is Leafs Nation, and we're so excited when our guests find all of the hockey history that has been preserved next door at the old Maple Leaf Gardens complex. We're glad to hear you enjoyed your stay, and look forward to seeing you again soon. More

New York City, New York
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was Toronto for 5 days with my daughter, the staff was helpful and friendly to me. The room was clean but not spacious . The wi-fi service was spotty in my room but the desk staff provided me with a cable to use my computer in my room.The wi-fi service was great in the lobby area and restaurant. Loblaws... More

Was this review helpful? Yes
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Thank you TriniNYC for your review. We're glad to hear you and your daughter enjoyed your visit to Toronto. The next time you're in town, there is some great shopping on Queen Street West, which is just a short trip on the TTC from our hotel. Queen West has several of the same shops you'll find at the Eaton Centre,... More

Fitchburg
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My friend and I had arrived at the hotel. Check in was breeze and simple. I signed up for a rewards problem. The hotel was clean and tidy. The room with ice was inaccessible. We could not get any ice and when we called the front desk they said they would send someone up and never did. Our tv was... More

Was this review helpful? Yes 1
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Muzarose, we're sorry to hear you did not enjoy your stay with us, and would like the opportunity to investigate the issues you mentioned in your review, in order to re-train and reiterate to our staff our service expectations. Please feel free to contact our General Manager at g.desilva@hitorontodowntown.ca, if you would like to discuss this further. Thank you for... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I visited toronto few days ago and I was unlucky enough to stay at this hotel. Not only the room was very very small, it was also that dirty that we couldnt sleep. It asked for another room but there was no availability so we changed the next day but the problem was still there. I would never stay at... More

Was this review helpful? Yes 2
George D, General Manager at Holiday Inn Toronto Downtown Centre, responded to this review

Danai K, thank you for bringing this to our attention. We would like the opportunity to investigate and rectify the issues you encountered during your stay, and hope you will contact us at g.desilva@hitorontodowntown.ca, to discuss this further. We're sorry to hear you did not enjoy your stay, and hope to hear from you soon. More

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Additional Information about Holiday Inn Toronto Downtown Centre

Address: 30 Carlton Street, Toronto, Ontario M5B 2E9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Toronto Downtown Centre 3*
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Also Known As:
Holiday Inn Toronto Downtown Centre Hotel Toronto
Days Hotel Toronto Downtown
Days Inn Toronto
Day Inn Toronto

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#22 Spa Hotel in Toronto
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Number of rooms
536

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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