We have stayed here twice now before our annual trip to the sunny south and is our best choice for the Stay and Fly package they offer. Location is so convenient, close to the airport and right across the road from The Keg. We visit the bar downstairs afterwards for an evening cocktail. The covered parking garage for our car...
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This is the second time i have stayed with the quality suites. the first time was a few years ago. as soon as i arrived i felt welcomed by the staff. when i mentioned i had stayed before they we very receptive to hear my feed back. i am very impressed by the hotel and will definitely stay here again...
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Thank you for taking the time to review the Quality Suites Airport Toronto Hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with my guest service team. We look forward to welcoming you back in the near future.
Thanks,
Tony Sabourin
General...
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The service is great. Rooms are all two room suites. Restaurant is good. Location is convenient. I used to stay at another airport property. After this trip, I will use this hotel.
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Thank you for your sincere comments about the Quality Suites Airport Toronto Hotel. We are very pleased that you have enjoyed your stay with us and would recommend us to other visitors to Toronto
Thanks,
Tony Sabourin
General Manager
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The rooms at Quality Suites were a pleasant surprise .....they are above what I expected when compared with other hotels of the same level. It's like they should be rated one star higher.
Steve B.
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Thank you for taking the time to post a review of your most recent stay with us. As General Manager, your comments are invaluable to me.
Thank you,
Tony Sabourin
General Manager
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Proximity to airport and major attractions are the only attractive features of this hotel. The suites are good size, but outdated. My bed was rock hard, as were the pillows. And even though my suite was non-smoking, stepping off the elevator onto the 11th floor left no mistake this hotel is not smoke-free. If you need a budget hotel, I...
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The Management of the Quality Suites Toronto Airport Hotel welcomes all reviews and would like to thank you for taking the time to leave such candid feedback. By reading each review we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope you would reconsider and stay with us again...
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The room was on the non smoking floor and it was still very smoky. Breakfast was horrible and not included. I would not stay here again.
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The Management of the Quality Suites Toronto Airport Hotel would like to offer our sincere apologies that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests and can assure you that we are examining the situation very closely to determine what may have occurred both with the smokey floor and quality of...
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Terrible hotel. Booked on phone and asked 3 separate times that the parking would be included - explaining we were gone 12 days. Assured they were included in the exorbitant price of $134 (craziness for the poor shape of this hotel). Of course, when we got there were told only 8 days included and it was $10/day after that. We...
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Your feedback is welcome at the Quality Suites Toronto Airport Hotel. Although we are always disapointed to hear that someone's stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.
We do hope you will give us the opportunity to redeem ourselves by staying with us...
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For less than it costs to part at the airport you can Stay, Park & Fly. The accommodations are very nice and every room is a suite, with a separate bedroom. The room rate which is extremely reasonable includes up to 8 days of onsite parking for your car and shuttle to and from the airport. You can park for...
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We appreciate your thorough and complimentary review of the Quality Suites Toronto Airport. We hope you will continue to have us as your hotel of choice in the Toronto area and look forward to welcoming you back.
Tony Sabourin
General Manager
Quality Suites Toronto Airport
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My husband and I spent a night here before catching an earling morning flight from the airport. We were pleansantly surprised how clean and spacious the room was. This hotel is really close to the airport and the shuttle comes every half an hour running 24 hours a day. Not only is the hotel close to the airport but also...
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Thank you for taking the time to review the Quality Suites Toronto Airport. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with my guest service team.
Tony Sabourin
General Manager
Quality Suites Toronto Airport
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I recently attended two days of business meetings at this hotel. Able to find parking but all the signs indicated only overnight hotel or restaurant guests get free parking. So I paid the $15 daily maximum. After I found out parking was included for meeting attendees they refused to refund my money.
Spotty service - soup from the first day's...
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Please accept my sincere and formal apologies for the inconveniences caused to you. Upon review of your comments, I discussed each issue with the Director of Food and Beverage and Director of Sales who reviewed our procedures and conducted the appropriate re-training to avoid any reoccurrence.
Thank you for bringing this to my attention and we look forward to proving...
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