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Quality Suites Toronto Airport

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262 Carlingview Dr., Toronto, Ontario M9W 5G1, Canada
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Quality Suites Toronto Airport
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Quality Suites Toronto Airport
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599 reviews from our community

Traveler rating
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    127
    77
    81
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed in this property for 17 nights in Nov 2014. My experience had been a mixed one: Few letdowns for me were: • The carpets at multiple places in my room as well as across the property were very dirty and desperately needed a clean up ( check the attached images) • Absence of a shoe shining strip or... More 

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Canada
Senior Contributor
24 reviews 24 reviews
3 of 5 stars Reviewed 2 days ago NEW

Checked in later in evening, desk quite busy. Had reserved a room with 2 beds, got a room with a queen and a pullout couch. When I told the clerk we needed two beds she said there was. A queen and a pullout. I wasn't impressed, as I'd just came from a long flight and hadn't slept in 24 hours.... More 

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Lindsay, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Price changed on the deal due to "tourist taxes" which are automatically added. This is 13% you don't have to pay if you speak up. While the hotel offers park and fly or stay and park at full price, don't expect it on a deal price as the parking will be full months in advance. Hope this helps others. I'll... More 

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Toronto, Canada
Top Contributor
89 reviews 89 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for first time as I was flying out early in morning. Very large and clean room and bathroom, absolutely no issue here at all. The room was quiet considering it is close to the airport and never heard one plane overhead. Did not utilize restaurant but looked nice from a distance with a buffet as well. Lobby has... More 

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Pueblo, Colorado
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

A 7 AM flight made it necessary to stay at a hotel near the airport. There is a separate charge for parking! We got a room on the 10th floor. 2 families/2 couples so we booked a room with a regular bed and a pull out bed. Front desk assured us there was enough linens, towels, and pillows. There were... More 

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Canada
Top Contributor
205 reviews 205 reviews
55 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I've spent several nights at this hotel and was fairly satisfied until my last visit. My room on the 7th floor really needs a good cleaning and or refurbishing. Dirty walls, dust on heating/cooling grates, missing curtains, missing light switches, burn holes in lamp shades. Pretty obvious deficiencies... I don't know how housekeeping or someone checking rooms can miss them.... More 

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Toronto, Ontario, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A smooth, fast and efficient check in process ensured that my fiance and I were on our way upstairs to our lower floor junior suite. Suite was clean, free of visable damages or soils. Upon deeper inspection we did notice stains on our bed linens, I called down to hotel front desk staff who ensured they would be on their... More 

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Moe R, General Manager at Quality Suites Toronto Airport, responded to this review

Your feedback concerning our hotel is appreciated. It is very upsetting to hear that this was your impression of our property and we would like to assure future guests that cleanliness is our priority. Thank you for communicating this with us and I look forward to proving our best. Moe Razak General Manager Quality Suites Toronto Airport More 

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Quality Suites Toronto Airport has many good things going for it. WI-FI, microwave, refrigerator, coffee maker and many more conveniences. The king bed was really good and there was enough space for anyone's clothes. However, the cable TV does not have enough channels that would be useful to businessmen. First, the TV did not have the over the air... More 

Was this review helpful? Yes
Moe R, General Manager at Quality Suites Toronto Airport, responded to this review

Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that. We do hope you will stay with again so we can prove out best. Moe Razak... More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Well have stayed here many times and have not said much but I have had it with this hotel. I stay over 100 nights a year in the Choice hotels chain and I must give this hotel an award. WORST FRONT DESK IN THE INDUSTRY Seems like very time I check into this hotel there are issues. The front desk... More 

Was this review helpful? Yes 4
Moe R, General Manager at Quality Suites Toronto Airport, responded to this review

Thank you for your review. Please note our management team takes each issue very seriously and will be taking steps to address each one. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Please accept... More 

Cozumel
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed at the Carlingview Drive on May 6/2015,A/C in room was not working,told to open the window. Fridge was not working and alarm clock was broken. Elevator doors was banging all night and noise from traffic was loud because I had to have the windows open. Not a good stay and still waiting for a response from General manager .... More 

Was this review helpful? Yes 2
Moe R, General Manager at Quality Suites Toronto Airport, responded to this review

The Quality Suites Toronto Airport is very appreciative of you taking the time to review our hotel. Please note our AC unites are functional at the hotel and it’s the time of year when you need to have your chiller start. The chiller is started by an outside company as do most hotels and apartment buildings. We look forward to... More 

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