We stayed here very recently. The hotel is shutting down for a complete reno in June, 2012. As a result they are withdrawing some services now - in room bar; bathrobes; writing paper, that sort of thing. If you ask, you get, however & the staff is still smiling & pleasant. We'll stay here again when it reopens - location... More

This hotel is shutting its doors in July 2012 to make room for new condos. The rooms are dated and old; the wallpaper was peeling off in some rooms (I was in 2); there were serious water stains that had been poorly patched on the ceiling. The heat did not work and engineering had to come up at 11 PM... More

We got a room at the Sutton Place for a super-cheap price through one of those bid-on-a-room websites. As such, the hotel more than met our expectations. Service at reception was very pleasant and professional, the room was clean and well-appointed, and we were surprised at the good value of the room service menu. Self-parking is available right beside the... More

Not that the hotel is awful, but it's in the details. Charge a ton for Wi-Fi & computer use when these are free in many hotels with similar star rating. One day there was only decaf coffee in the room, when I called to ask for regular roasted ones, the answer was they were low & had to check with... More

Great Value, we got this place for super cheap. the beds were good enough, and we were walking around downtown for most the time anyways. the hotel is a little dated and could have been a little cleaner as well. otherwise, again a good deal for the right price. More

Toronto has moved away from the Sutton Place. The hotel is no longer the epicenter of movie stars. (though Diane Keaton was around when we were there). The hotel will apparently close in July 2012 and be converted into condos. So enjoy it while you can. Check-in and check- out were pleasant and efficient. We received an unasked for upgrade... More

I stayed at the Sutton Place for a week of business meetings downtown and my stay on the whole was quite nice. My room was a Deluxe King, which was very roomy and comfortable. Any of the staff members I encountered were very pleasant and seemed committed to making my stay enjoyable. There were little things that could be tweaked,... More

When we came we found that there was no fridge in the rooms and much cheaper hotel will have fridges in the room. The hot water in room 1225 did not work properly. We needed to wait 8 minutes until it got hot and then it got cold again after 3 mintues. We eventually changed rooms with no problems. Three... More

I'd always heard great things about The Sutton Place, that this was the hotel celebrities chose when coming to Toronto, etc., etc. So I rather thought the place would be much like the Chateau Laurier in Ottawa or the Royal York Hotel in Toronto. As an out-of-towner coming to Toronto for the weekend, I jumped at a deal to stay... More