I would like to thank Denise Ryan for the amazing customer service. She reponded quickly to my email and fixed the problem immediately. I was impressed with the level of professionalism. After my initial challenge, I was not sure that I would ever use or recommend Sutton Place again but after this experience, it has all changed. Besides the customer... more

We got a king room for $111 in their '48 hour sale' and it is now our hotel of choice in Toronto. Friendly, helpful no-fuss staff and a large, comfortable and clean room. A delight! more

We had a very pleasant two day stay at the Sutton. We were upgraded to a deluxe room without being asked and were very pleased with the accomodations - comfortable bed, clean room and bathroom. The staff was extremely helpful and courteous with all our requests and we ended up making an unplanned all day trip to Niagara Falls with... more

I love this place and hope to stay there again in October 2009. It is located close to everything - Financial, Theatre, Shopping District. I am not sure if all the rooms were as large as ours, as we had a corner room, but it was a simple luxury. The hotel staff members are very helpful, there is a gift... more

My brother and I stayed here for 6 nights in late August and we were not entirely satisfied with the hotel. Cleanliness: The room was generally rather clean and so was the bathroom - the housekeeping do a good job. the hotel lobby is also clean and so are the elevators... Location: The location is good because it's within walking... more

When we travel, we generally stay only in 5 star hotels, this hotel was recommend to us via the sutton hotel in vancouver as we have stayed there loads of times.My partner and I only had a short time in Toronto of two days then up to see Niagria Falls for two days before flying home. Upon check in- which... more

I had stayed here back in the 80's, when it was a newer, more glamourous hotel ( one that actually attracted stars, before the new hotel building boom of the past decade). I read the reviews cautiously, hoping others travellers were either totally jaded or given poor on line discounter rooms. I booked on their web site, joined their member... more

I was a little on guard when I walked into this hotel, because of previous reviews, but was very satisfied at the service we received at this hotel. The room was clean, spacious and the bed was comfortable. The bathroom was a little small but we received a great price with Priceline, so I was satisfied. We were given a... more

Depends on what you are expecting, the Sutton Place Hotel in Toronto may not be your best bet. The rooms are very nice, marble floored bathroom and spacious room. The establishment is old but very well kept. The fees for services are, of course, just like any 5-star hotels, expensive...but the service we received were unfortunately, not measuring up to... more