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The Sutton Place Hotel

4.0 of 5
955 Bay Street, Toronto, Ontario M5S 2A2, Canada
Hotel amenities
The Sutton Place Hotel
Ranked #62 of 119 hotels in Toronto
3.5 of 5 stars 387 Reviews
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387 reviews from our community

What travelers say about this hotel
  • Front desk staff(6)
  • Friendly and helpful(5)
  • Very nice(5)
  • Room service(4)
  • Good location(4)
  • Would not recommend(3)
  • Subways stations(3)
  • Cn tower(3)
Traveler rating
    83
    123
    83
    62
    36
Only show reviews for Family (42) | Couples (116) | Business (88)
Date Rating
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 30, 2012 NEW

My husband and I stayed at this hotel last weekend, using the "endofera" rate. I wish we hadn't. My husband contacted the hotel on Saturday morning. Before he even had half his question out, he was transferred to another employee. A male employee took his call. My husband asked if it would be possible to have an early check-in. The... More

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See 3 more reviews by kmjfd for Toronto
Toronto Ontario
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW

Like other reviews, it saddens me to see the Sutton disappear into Condo-Congestion in Toronto. This hotel has been around for decades...yet I first gave it a try last year and was hooked ever since. We always stay in their Executive King Suite...a huge, beautiful suite with a separate living room area...two TVs...two bathrooms and tastefully decorated. It's clean, great... More

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See 2 more reviews by Summerfunboy for Toronto
Christopher Ashby, Director of Sales at The Sutton Place Hotel, responded to this review
May 29, 2012

Thank you for your comments. Yes indeed on June 14 we will cease operation. We officially opened on Aug 1 1967 so we almost made it to our 45th birthday! We bid farewell and offer thanks to all our customers for their support over the years. More

Saffron Walden, United Kingdom
Senior Contributor
40 reviews 40 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW

I found out after checking in that the hotel is going to be turned into Condos. Such a shame as the hotel is great with the atmosphere and the staff. All staff were very friendly and helpful even though the hotel will be closed in 3 weeks. Meeting rooms were well appointed and the food very good. Such a shame... More

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See 3 more reviews by RebeccaES for Toronto
1 review
3 of 5 stars Reviewed May 26, 2012 via mobile

Service was terrible, check in at 3pm. Nice location and very clean though.

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Ottawa, Ontario
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 22, 2012

This hotel will become a condominium mid June. It's a shame. This is the second time we have stayed there. The location is very convenient - easy walk to Royal Ontario Museum and other attractions. The service is efficient. Very spacious room with lots of light, good work space, king bed, lcd tv and free wi fi that worked just... More

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Christopher Ashby, Director of Sales at The Sutton Place Hotel, responded to this review
May 25, 2012

Thank you for helping us to share the word that we are indeed closing. June 14th is the last night a guest can stay at this hotel - the end of 45 years of continued operation. More

Toronto, Canada
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 22, 2012 via mobile

The customer service was humiliating. Checked in changed rooms 3 times (wanted a non smoking room and not the apartments) front desk insisted that they only had a room with 2 doubles, person walked in off the street and got a room with a king bed for $50 less that what we paid. We then got a room upcharge upon... More

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See 5 more reviews by K-TownKeliza for Toronto

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4 of 5 stars Reviewed May 16, 2012

Ok for price. Wireless Internet connection was almost non existent and room was next to noisy elevator.

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Canada
Top Contributor
54 reviews 54 reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2012

Stayed here for two great days. All staff were friendly, rooms nice and great tvs. We got the room through Priceline for $75/night - a good deal. Hotel is closing down mid June I believe.

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See 9 more reviews by PeterDCanada for Toronto
Roseville, California
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

I will start with the good things first, the front desk staff was super friendly and the rooms had large LCD TVs, which surprisingly is so rare in 3 star hotels in Canada. As a business traveler with modern devices, the key need is to have at least wireless Internet. Interestingly, there still exist hotels like Delta Chelsea which donor... More

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London
1 review
5 of 5 stars Reviewed April 17, 2012

I loved the hotel, i got a 40% discount with Hotels.com and it was fully worth the money spent. We flew out for a weekend break before i started work out in Toronto, and the hotel was perfect. We had the King Deluxe because i had noticed someone else had put their own pictures on one of the reviews i'd... More

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Additional Information about The Sutton Place Hotel

  • Sutton Place Hotel Toronto
  • Toronto Sutton Place Hotel
Address: 955 Bay Street, Toronto, Ontario M5S 2A2, Canada
Price Range: PLN: $$

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