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Sheraton Toronto Airport Hotel & Conference Centre

4.0 of 5 801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
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Certificate of Excellence 2014
Sheraton Toronto Airport Hotel & Conference Centre
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Sheraton Toronto Airport Hotel & Conference Centre
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467 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cavite
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have been in this hotel for three days as a participant in a seminar. Within this period I observed that the front desk was helpful and the attendant was efficient especially in checking for our requirements/needs in our room. Toilets were tidy. I was overall satisfied and hope to stay in this hotel when I go back to Toronto!

Was this review helpful? Yes
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for sharing your great feedback on Trip advisor following your stay with us. We truly appreciate your acknowledgment of our services and our hotel, we are glad we met your expectations and are even so thrilled to know you will visit us again whenever your travel brings you through Toronto again. We look forward to... More

Toronto, Canada
Top Contributor
83 reviews 83 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

When you organize an event, it takes time (which costs money) to get all the information to the hotel and when you are dealing with a global beast, don't count on the booking people on the the telephone getting any of it right. Normally, when we book group events, we add up the maximum number of bedrooms required and give... More

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear John V, Thank you for taking the time to share your feedback on Trip Advisor following your recent stay with us. We truly value and appreciate your feedback. Mr. John V, I will truly appreciate if you could connect with me directly as we would certainly like to discuss and investigate to ensure we have resolved the billing etc.... More

Vancouver BC Canada
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Fast check in. Friendly staff. Room was semi modern and clean. Convenient access to all of the highways leading into the downtown core and the surrounding area. Would def stay there again. Great wifi in the room, restaurant buffet breakfast very tasty and reasonable.

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you truly for your great feedback on Trip Advisor following your stay with us. We truly appreciate and Value your Feedback. We are so glad we were successful in meeting all of your expectations, we certainly will look forward to welcoming you back soon again. Please do connect with us on your next visit to our... More

Imola, Italy
Senior Contributor
22 reviews 22 reviews
3 of 5 stars Reviewed 1 week ago

I was travelling to Wallaceburg and I had to stop 1 night in Toronto airport. The hotel was fine, the room comfortable and cleaned. We had a very good night there. The only issue is that the Wifi connection was not free (as normally happenn in the airport hotels) and the breakfast quite expensive.

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Canada
Top Contributor
69 reviews 69 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel quite a few times now for a quick layover at Toronto Airport. It has complementary airport shuttle at Pearson Airport Terminal 1 and 3 all day round. It has a good club lounge which has decent selections for breakfast and evening snacks. The rooms have great views for the area or the Airport runway,... More

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review us on Trip Advisor. We truly appreciate your feedback. We also take this opportunity to thank you for your Loyalty to our Hotel & Starwood Hotels & Resorts. Our sincere apologies if you found our Lobby to be unclean, this really took us by surprise. We assure our Public... More

Toronto, Canada
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a great sleep at the Sheraton Toronto Airport hotel and Conference centre. the rooms are outdated and my first room smelt like smoke - room was changed without problem (even though they were sold out) Room was quite airplane noise was not an issue.

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for appreciating our Sheraton Sweet Sleeper Bed. We are happy to announce that we are in the process of giving our hotel a refreshed look. We certainly will look forward to welcoming you back soon again, Sincerely, Joseph B More

Manchester, New Hampshire
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice surprise over the other properties here in the immediate area where I normally stay. Rooms are current, bar is good but unfortunately, with huge conferences, they still have (3 from my count) a rather understaffed bar area. I ended up getting and taking my bill up to pay-the poor staff was darned near running to keep up. If the... More

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us your feedback following your recent stay with us. We truly appreciate and value your feedback. Please accept our Sincere apologies for falling short in our services at our Lounge area at the Restaurant. Our Food & Beverage team has ensured on maintaining our couteous and timely services... More

Fort Erie, Canada
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Everything was fine til the fire alarm went off around 10 am...in the midst of getting ready to leave...we had to promptly exit building.....causing alot of rushing and stress. We had an event downtown which took us 2 hrs of public transportation to get to. So if u have to go downtown...stay downtown!

Review collected in partnership with Easytobook.com

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Toronto
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 15, 2014

Clean hotel, good service, pets allowed. Checked in without a credit card with only a 50$ deposit, refunded upon check out. Checked in early (10/11 am) Plus got free parking (15$ value) without even asking. This was on a Friday and rate was 115$. Best deal around the airport IMO.

Was this review helpful? Yes 1
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for Reviewing us on Trip Advisor, we are glad your stay with us was comfortable and within your expectations. Congratulations on being offered Complimentary Parking, guess that was a Bonus for you as you were the lucky one. We truly appreciate your business and we look forward to your visit soon again. Sincerely, Joseph B More

Charlotte, NC
Top Contributor
88 reviews 88 reviews
79 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed September 14, 2014

Stayed one night at this hotel and used their "park and fly" offer; that is, stayed a night, and left our car in their lot during our trip. The shuttle bus runs every half hour, and was convenient for drop-off and pick-up. I was a bit concerned about airplane noise, as during the day the planes flew right over the... More

Was this review helpful? Yes 1
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience of our hotel on Trip Advisor. We appreciate your feedback. We are so glad you had a good nights sleep and enjoyed the convenience of our hotel. We hope you've had an enjoyable trip. We look forward to welcoming you back, Sincerely, Joseph B More

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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Address: 801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Number of rooms: 249
Reservation Options:
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Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Toronto Renaissance

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