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Sheraton Toronto Airport Hotel & Conference Centre

#31 of 140 Hotels in Toronto
Certificate of Excellence
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801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
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Sheraton Toronto Airport Hotel & Conference Centre
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Sheraton Toronto Airport Hotel & Conference Centre
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

we have stayed at this hotel each time we go out for a trip for several reasons, its close to the airport with the 24 hour shuttle service, its has the club lounge where Orlando or Val have been there to make sure we are taken care of and make it an enjoyable stay,the rooms are always clean and comfortable... More 

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London, Canada
Top Contributor
88 reviews 88 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently had a good night stay before a flight- service was very good and friendliness made us feel very welcome. We had a meal in the restaurant that met our needs and a great sleep- one of our favourite places to stay before a flight.

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Niagara Falls
Top Contributor
124 reviews 124 reviews
36 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We chose this hotel for an overnight trip and wanted to stay out near the airport. Our room was super clean, almost like new! Bathroom was a bit small but it did the job. We had a view of the planes coming in for landing that came right over our hotel, my son loved it! The pool was great, very... More 

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Hamilton, Bermuda
Top Contributor
249 reviews 249 reviews
13 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good hotel for one reason. Its convenient location to the airport. There are also good restaurants close by. But the rooms are average and the service is average. If your looking for an airport hotel for one night I suppose you aren't looking for anything fancy anyways so this hotel would be just fine.

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Jennifer G, Thank you for taking the time to share your feedback through Trip Advisor. We are glad you found our hotel conveniently located to the Airport and are sorry to hear you found our rooms and service to be average. We certainly will look forward to the opportunity to welcoming you back, assuring you of our great service... More 

Avondale, Arizona
Top Contributor
111 reviews 111 reviews
67 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a unexpected layover in Toronto due to Airline delays. The hotel is nice & clean. The shuttle driver from the airport was great very friendly & polite. Jason checked me in when I arrived. Jason was great very friendly with super customer service skills:). If I was here again I would stay here in the future.

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Waterloo, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

The organization I work for hosted a two day conference at this hotel. Overall the staff were excellent. However, I accidentally left behind a dress hanging in the closet of my hotel room and when I called the hotel to try and recover it, the staff were not at all helpful. I did get a call back yesterday to say... More 

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Maureen M, We are very sorry to hear of your disappointment. May I kindly request you give us a call at the hotel and connect with me directly as I would personally like to discuss on the Lost & Found Policy we have at our hotel. Looking forward to connecting with you, Sincerely, Joseph B More 

Tadworth, United Kingdom
Top Contributor
113 reviews 113 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Being close to the airport it is very convenient and our checkin at 2am was quick. The rooms are typical of large hotels, everything worked only downside the room was under the flight path so there was a whoosh every few minutes as planes landed. Buffet breakfast was good and staff were very friendly.

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Peter F, Thank you for choosing to stay with us at our Sheraton. We are glad you found our hotel to be conveniently located and am sorry to know you could hear the Aircraft. Thank you for also appreciating our Breakfast and our friendly Staff. We look forward to welcoming you back, Sincerely, Joseph B More 

Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's start with the positives: this is a conveniently located hotel being part of the airport, has clean rooms and incredibly comfortable beds. And thank you for the 2pm late check out. Negatives: Very busy lobby, they probably need a few more staff helping people check in, noisy rooms and an overall dated feel to the decor. Value for money... More 

Was this review helpful? Yes 1
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here after travelling from England and before making my final journey to Ottawa. I booked through booking.com and got an excellent deal and I have to say the hotel was wonderful! Staff were welcoming, and the room itself was spacious and clean. The bed and pillows were wonderful for this jet lagged traveller! I ordered room service in... More 

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Angie L, Thank you for sharing your wonderful feedback following your stay with us at our Sheraton Toronto Airport Hotel & Conference Centre. We sincerely apologize for the noise of the Air Conditioner. We certainly will ensure that rooms are checked thoroughly before being released for sale. We are glad you've enjoyed your experience at our hotel and we... More 

Brampton, Ontario, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

During a very stressful time we stayed at this Sheraton after moving from the Four Points down the street. We found everyone to be exceptionally pleasant and accommodating. Although there was one incident in the club lounge when they ran out of breakfast but this was immediately resolved with a complimentary buffet breakfast in the lobby restaurant

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Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review

Dear Valued Guest, We truly appreciate you giving us the opportunity to accomodate you at our Sheraton. Thank you for acknowledging our team to be pleasant and accomodating. We apologize about the breakfast at our Sheraton Club Lounge but are glad we were able to accomodate you at our Olio Restaurant for a Complimentary Breakfast Buffet. Our sincere well wishes,... More 

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