We stayed May 20-22 on the 22nd floor and had a great stay - we had Aeroplan points to use and really enjoyed our visit. I had spoken to a guest services representative before our trip with some questions regarding getting out to Canada's Wonderland and she was most helpful - even leaving a package of info at the front...
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My husband and I drove from Ontario to P.E.I. in September of 2010. On our trip we stayed only at the Delta hotels because I believe they are the best. The rooms were nice, the beds very comfortable, and the staff was friendly and professional. The food in the restaurants was very good and affordable. The result of our staying...
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Last year when I stayed at the Chelsea I was in a room that had not be renovated. I didn't think the un-renovated room was so bad until we were sitting on the balcony and could see in to the renovated rooms. Over the weekend we had a few minor 'service' issues. All of this left me kind of unsatisfied....
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Dear wwnnm25,
I would like to thank you for sharing your feedback with us.
I was thrilled to hear that after coming back to the city you have given us a second chance and we did not disappoint. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t...
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Just got home from Toronto and a stay at the Delta Chelsea. The best thing about it is the location which is great for anything downtown - theatre, tours, hospital stays, shopping. We booked through the hotel and got a king-size bed (very comfy) for $123 a night. The parking was below in the garage and cost $29 for the...
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Dear pstar11,
Thank you for reviewing us on Trip Advisor.
I am happy to hear that you have enjoyed your stay and found our prices appropriate for the downtown of Toronto. I am also glad that you found the location of the hotel convenient for theatre, tours, hospital stays, shopping and many other activities.
We are looking forward to welcoming...
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Rooms that have not been renovated yet are in poor, tired shape (the mattress and linens were nice, however). Very much a dissapointment. Otherwise the hotel is ok; the adult pool area is nice, and the location can't be beat. 7/10
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Dear bensagle,
Thank you for taking the time to share your feedback with us.
I was disappointed to hear that the condition of your room did not meet your expectations, and would like to apologize for the disappointment you felt. We have recently renovated our rooms on lower floors, and we appreciate your patience as we move toward the next...
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Booked through Hotwire and although we booked for three adults, we're booked a room with one queen bed. The front desk staff were great and gave us a corner room with a pullout for no extra charge! It was in the older, not enovated part (room 2352) but was nice, clean and quiet.
Staff were great. I was walking down...
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Dear Jen598,
I would like to thank you for taking the time to review us.
I was very happy to learn of your recent experience with us and with the service that was provided. I am pleased that you found your room in good condition, comfortable, and have enjoyed your stay. The experience of our guests is our number one...
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I stayed at the Delta Chelsea Toronto while attending a conference. The conference offered a discounted rate, and since hotels and parking are extremely expensive in Toronto I decided to just stay at the site. At $159/night it was the best offer. My stay had both good and bad points:
The Good:
-Location is great, right in downtown Toronto and...
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Dear PsychRN12,
Thank you for taking the time to share your feedback with us and other Trip Advisor members.
I was disappointed to learn about your experience with the service we have provided at the Front Desk, and I sincerely apologize about that. I was glad that was rectified by the manager. I was also disappointed to hear that the...
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Close to Young street and stores. Busy. Rooms are a little small. Restaurant is practical but very expensive and food mediocre. Do take the extra time to find a restaurant out of the hotel.
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Dear JubeSudburyCanada,
Thank you for taking the time to review us on Trip Advisor.
I was glad your overall experience was enjoyable. I have sent your comments to our Rooms Division to follow up on our areas of opportunity.
We hope to have a chance to welcome you back soon.
Sincerely,
Dasha Bortsova
Guest Experience Specialist
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I purchased a deal through LivingSocial and after reading the reviews on this site, I decided to buy the upgraded package (renovated room and access to lounge) and sign up for Delta's loyalty card, which were without doubt the best decision!
The check in process was fine. The room was nice, the bed was very comfortable and there was no...
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Dear Carolina J,
Thank you for reviewing us.
I am happy to hear you had a good stay and have enjoyed the lounge and the amenities we had to offer. I am also glad you were able to upgrade and experience our Signature Club rooms and lounge. I apologize that you did not enjoy your meal, and I can understand...
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On the positive, the staff was bright, cheerful, and pleasant to work with. Their best efforts, however could not hide the scars and wrinkles of age that are seen thoughout the building. First among the woes is the carefully cropped photograph of the hotel offered on the web site. So calm, so serene, so pastoral. NOT! You cannot be "Located...
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Dear Frank M,
Thank you for taking the time to review us.
I was disappointed to hear that you stay was not up to par due to several concerns, and I sincerely apologize about that. We currently offer complimentary wireless Internet in the lobby, and assure you we are keeping track of the demand for wireless Internet. We understand the...
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755 Reviews
805 Reviews
