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Hotel class 3.5 of 5
33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
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Reviews you can trust

66% Recommend
3.5 of 5 stars 585 reviews
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1 of 5 stars
NeverAgainKanata   1 contribution
Kanata
Mar 17, 2010 | Trip type: Family New

Our Family booked 3 nights during March Break...we had carefully planned our budget according to the cost of hotel and other items on our list of things to do. We booked 2 adjoining rooms to provide a little more comfort for ourselves and 3 growing boys! On our first dinner out we were embarrassed by a declined Visa...we immediately thought... more

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3 of 5 stars
PG32   60 contributions
Salt Lake City
Mar 10, 2010 | Trip type: Family
1
person found this review helpful

I was disappointed. The rooms were small and felt crowded. The hotel is old. I was sold this hotel by family who were quite impressed with it. I went in with high expectations and was let down. I would not return. more

Tired...
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2 of 5 stars
Mmmnnn   2 contributions
New York
Mar 10, 2010 | Trip type: Business, Solo travel
1
person found this review helpful

Not enjoying my stay at the Delta Chelsea - greeted by strong curry smells on entering the lobby and then my room was not ready. On a positive note, the front desk staff were extremely polite and courteous. Be aware that there is major construction happening opposite the hotel on the Gerrard Street West side - starts at 7am and... more

Management response from
TorontoJon, Manager

Dear Valued Guest, Thank you very much for your feedback regarding your stay. I was was pleased to read that our Front Desk team was delivering excellent engaging service (as they alwys do). As you may or may not know, we have been responding to reviews on Tripadvisor for a little while now, and from time to time, I have...

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4 of 5 stars
JennyP_7943   1 contribution
Ontario
Mar 7, 2010 | Trip type: Business, Solo travel
2
people found this review helpful

I am a huge fan of the Delta Chelsea ~ it has become somewhat of a second home in the last few months, (which is likely not all that cost-effective; thankfully I don't foot the entire bill :) First and foremost, the front desk staff are wonderful; I am especially fond of the people working at the Delta Privilege Desk.... more

Management response from
TorontoJon, Management Response

Dear Valued Guest, Thank you very much for this detailed review. I have taken the liberty of posting this for our entire team to read. As one of our regular guests, I think you are really going to like the newly renovated rooms. They are coming along nicely. Also - by the end of the year, all of our corridors...

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2 of 5 stars
dnbma   1 contribution
dnbma
Mar 4, 2010 | Trip type: Business

The construction across the street starts around 7am. If you need quiet in the morning, you must request a room away from the construction before you arrive. The Delta Chelsea is a very busy hotel and once you check-in, it is very difficult (if not impossible as in my case) to move to another room. The Chelsea can't control this... more

Management response from
TorontoJon, Manager

Dear Valued Guest, I am sorry to hear that your stay did not meet your expectations. We do value feedback on Tripadvisor and I gaurantee you that we do act upon these comments. Thank your for staying with us, and I do hope you consider staying with us again in the future. Sincerely, Jonathan Holliwell Director of Rooms Delta Chelsea...

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4 of 5 stars
anem65   2 contributions
Hamilton, Ontario
Feb 24, 2010 | Trip type: Couples
1
person found this review helpful

My husband and I recently stayed at the Chelsea Delta in Toronto. We purchased a package that included an overnight stay at the Chelsea, two tickets for the King Tut Exhibition, free parking, and a $25 food voucher. ....all of t his for $169. ..and, excellent value for our money. The hotel was extremely busy as it was Valentines/Family Day... more

Management response from
TorontoJon, Manager

Dear Valued Guest, Thank you very much for your review. We were pleased to see that you enjoyed yourself on such a busy weekend. Between Valentines day, Family Day (local Holiday) and the beginning of the Olympics, we were extremely busy all weekend. On Behalf of the team here, we would like to thank you. Regards, Jonathan Holliwell Director of...

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4 of 5 stars
DorothyR1   1 contribution
Detroit, Michigan
Feb 23, 2010 | Trip type: Friends getaway

I consider this my home when in Toronto. It's in the center of all the activity, a few steps from shopping, and entertainment. Park the car, and leave it.Trolley, Subway, Buses, and Taxi's to get you where you want to go. Better yet? Walk!! I always take the train up to Toronto. more

Management response from
TorontoJon, Manager

Dear Valued Guest, Staying at the Delta Chelsea is a great time during the Caribanna Festival. It is certainly a busy weekend, but it is always a good time. Thank you for your review. We hope to see you in 2010!! Regards, Jonathan Holliwell Director of Rooms Delta Chelsea Hotel 416-585-4381

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4 of 5 stars
WanderlustCochrane   11 contributions
Cochrane
Feb 23, 2010 | Trip type: Business, Solo travel

This is a massive hotel off Yonge and two blocks north of Dunas - in the heart of downtown Toronto. It's in easy access to shopping, restaurants, subway etc. Well laid out hotel with decent rooms with the option to upgrade as available. Excellent choices for food options in several restaurants. I like this hotel as a solo business traveller.... more

Management response from
TorontoJon, Manager

Dear Valued Guest, On behalf of the entire team at the hotel, I would like to thank you for your review. We are currently working on a few projects to improve our product and servcie, and perhaps the next time you visit, you will "love" the hotel and the location. Regards, Jonathan Holliwell Director of Rooms Delta Chelsea Hotel 416-585-4381

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3 of 5 stars
Stella_6874   2 contributions
Buffalo, NY
Feb 23, 2010 | Trip type: Couples

The Delta Chelsea is located right in downtown Toronto, which meant we were able to walk everywhere we wanted to go. I think that is the only reason it is so popular. It offers a few onsite restaurants and a pub, so the lobby is always mobbed with people. It's a nice looking lobby, but it was always crowded and... more

Management response from
TorontoJon, Manager

Dear Valued Guest, Thank you very much for your review. I have noted your comments and we are addressing your concerns. In addition, as I have mentioned previously, we are renovating a large number of rooms and they are starting to look great. Perhaps the next time you visit, you can enjoy our newly renovated product. Regards, Jonathan Holliwell Director...

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3 of 5 stars
Meeleursh   1 contribution
Ontario
Feb 19, 2010 | Trip type: Family

We are a family with one son who uses a walker and a wheelchair, so we need a fair bit of room for those things and our luggage. When booking our room, there were no accessible rooms, so we booked the deluxe room which had more space than the regular delta room. While at check-in, the lady serving us seemed... more

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Delta Chelsea Also Known As

  • Delta Chelsea Toronto
  • Delta Chelsea Hotel Toronto
  • Delta Toronto
  • Delta Chelsea Hotel
  • Toronto Delta
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
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