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Sheraton Gateway Hotel Toronto Airport

4.0 of 5 Hotel   |   Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
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Ranked #39 of 142 Hotels in Toronto
A recent review
5 of 5 stars reviewed 1 week ago
Tennesseans Nashville, TN
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, TN
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was clean, well appointed, and extremely convenient. It was the perfect option for us during our one night layover. In fact, this would be a very nice hotel even if it were not an "airport hotel."

Was this review helpful? Yes 1
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your review; I am glad that you found our hotel to be a perfect option for an overnight layover. We look forward to welcoming you back when your travels bring you through Toronto Airport again. Kind regards Catherine Velie General Manager More

Leeds, United Kingdom
Contributor
17 reviews 17 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night before flying back home to the UK. Arrived at the hotel around midnight time and found the service to be very poor which was the only down side as the hotel was lovely and rooms very clean and spacious. Very handy location for the airport.

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was sorry to read your review and learn of your poor service encounters. We want our guests to enjoy a memorable visit and I am sorry for your experience. I will share your feedback with my team for improvement. I hope we have the opportunity to welcome you back soon. Kind regards Catherine Velie General Manager More

1 review
2 of 5 stars Reviewed 1 week ago

We book our airport hotels rooms with the one criteria being having an in room jacuzzi tub or at least a hot tub by the pool. This hotel advertises both. However, the in room tub they refer to is very shallow not even as nice as your tub at home with no jets. The pool and hot tub CLOSED and... More

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for taking the time to share your feedback following your stay. I am sorry that you were disappointed with the closure of our swimming pool area. This area is currently under renovation and a notification has been posted on our website to advise guests of the closure. I am sorry if you missed seeing it at the time... More

Regina, Canada
Top Contributor
138 reviews 138 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in the hotel for one night for a business meeting which was also in the hotel. Front desk was fast and efficient, room was fine but a bit dated. Bed was the usual comfortable Sheraton bed. Room was generally quiet and was on a quiet floor but the HVAC was very noisy and not that efficient. I had to... More

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SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your feedback; I was pleased to know that you enjoyed your stay and my team took great care of you. I am sorry for the inconvenience with the HVAC system. I will share your feedback with my engineering team for follow up. We look forward to welcoming you back. Kind regards Catherine Velie General Manager More

Vancouver BC Canada
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Right across from Terminal 3. 50 feet and your in the terminal. Hotel is very clean, modern and perfect for that lay over. Staff were excellent to deal with. Room was very large and the bed was super comfortable. I would stay here again in a heart beat and avoid the fees of parking at or near the hotels near... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was happy to know that you enjoyed the comforts and convenience of our hotel and you had a perfect stay in our super comfortable Sweet Sleeper Beds. We look forward to welcoming you back when your travels bring you through Toronto Airport again. Kind regards Catherine Velie General Manager More

Vancouver, Canada
Top Contributor
349 reviews 349 reviews
101 hotel reviews
321 helpful votes 321 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night as I had a very early flight in the morning. Rates can be quite expensive .. last time I stayed here I got a great deal .. this time, it was quite expensive. The Sheraton is in a great location, attached to terminal 3 ... all you have to do is walk across the path, or... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your feedback and for taking the time to post your review. I am glad that you enjoy the convenience of our hotel. Please keep checking our website for special offers and I am sure you will find a great deal for your next visit. We look forward to welcoming you back when your travels bring you through... More

Modesto, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Incredibly convenient, great rooms, good bar, exec club and restaurant. And the staff is incredibly helpful as well. If you have an early flight, nothing is more convenient. Easy in and out from airport even if you don't have a flight. Worth the little extra cost for the convenience.

Was this review helpful? Yes 1
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for sharing your experience following your stay; I am glad that you enjoyed your visit and my team took great care of you. We look forward to welcoming you back soon. Kind regards Catherine Velie General Manager More

Ontario, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed the night before our family trip to Disney with our two boys. As we had an early morning flight it was great to be so close and get that extra bit of sleep. It was 15 minutes from our room to our check-in/baggage drop at the terminal. The rooms were comfortable and clean. We enjoyed their pool the... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for including us in your travel plans to Disney. I am happy that you enjoyed the convenience of our location and you had a comfortable stay. We look forward to welcoming you back when your travels bring you through Toronto Airport. Kind regards Catherine Velie General Manager More

Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always enjoy staying at the Sheraton Gateway. It's best suited for business travellers or those using Toronto Pearson - either if you're stuck overnight or arriving the night before to get a head start on a morning flight. The convenience can't be beat - there's even a little kiosk where you can check in to your flight and print... More

Was this review helpful? Yes
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this property many times over the years and it is consistently a good experience. The positives: a) location... attached directly to Terminal 3, you can't beat the location if you have an early departure from YYZ. b) restaurant... the food is quite good (I'll talk about prices in the negatives). c) staff... they have always been friendly... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your loyalty to our hotel and for your recommendation of our hotel. I am glad that you enjoy our product and services but I was disappointed to learn of the challenges with your room temperature. I will share your feedback with my engineering team for follow up. Please let me know in advance of your next arrival,... More

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Additional Information about Sheraton Gateway Hotel Toronto Airport

Address: Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Gateway Hotel Toronto Airport 4*
Number of rooms: 474
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Also Known As:
Sheraton Hotel Toronto Airport
Toronto Sheraton
Sheraton Gateway Hotel Toronto

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