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All 142 Toronto hotels

Sheraton Gateway Hotel Toronto Airport

4.0 of 5 Hotel   |   Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
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Ranked #39 of 142 Hotels in Toronto
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1,060 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

One night at this Toronto airport Sheraton before an early morning flight. The hotel is connected by a convenient, free frequent train to all terminals. Time for an enjoyable, evening facial and pedicure main floor. A small store also stayed open til 2am for any forgotten items. Great steak dinner in the restaurant + breakfast in a great Club Room.... More

Was this review helpful? Yes 1
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was happy to know that you enjoyed the quiet comforts and convenience of our hotel. Thank you for your detailed review following your stay. We look forward to welcoming you back soon. Kind regards Catherine Velie General Manager More

Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Every year in February I stay at this hotel on an overnight excursion to sunny Caribbean. And every year I am surprised that Sheraton has not yet updated their mattresses and beds. The mattresses are soft and provide no support and the beds squeak to say the least. This hotel is far too expensive to wake up sore and grumpy... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I am sorry that our Sweet Sleeper bed did not offer you a comfortable night’s rest. Thank you for sharing your feedback. I hope we have the opportunity to welcome you back when your travels bring you through Toronto Airport again. Kind regards Catherine Velie General Manager More

Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The only reason to stay here would be for convenience, and even then, that's questionable.Just try finding the hotel from the rental car return. You are directed through the parking garage to an elevator that gives no indication as to the location of the hotel. Wandering aimlessly, we found another elevator indicating the hotel was where we were standing, or... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for taking the time to share your experience in our hotel. I am sorry that you had a challenge finding our hotel from the rental car office. We are constantly working with the airport authorities who own the parking garage to improve signage. We are truly the most conveniently located hotel in the airport area as our guests... More

1 review
4 of 5 stars Reviewed 1 week ago

Stayed in the hotel on the way to our honeymoon destination and back. Both times greeted with friendly staff !! Without expectation we were surprised with a bottle of champagne, chocolate dipped strawberries and a small gift for our resent nuptials! Very nice!

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Congratulations once again … we are glad that you chose our hotel for your honeymoon stop over and we were able to surprise you with a little treat. We wish you all the very best and look forward to welcoming you back soon. Kind regards Catherine Velie General Manager More

Whitchurch-Stouffville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night before leaving at 4am. We arrived the afternoon before and had a very relaxing dinner at the hotel, which was very good. A wonderful half a nights sleep on very comfortable beds. Quiet for where it is located. I would stay again with discounted rates. Happy customers here! :)

Was this review helpful? Yes 1
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for your review; I am glad that you enjoyed the quiet comforts of our hotel and had a relaxing dinner in our restaurant. We look forward to welcoming you back when you travel through the area again. Kind regards Catherine Velie General Manager More

London, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I spend over 100 nights per year in hotels on business and have so for over a decade. Given this, I feel I have a valid opinion on hotels/rooms/amenities etc... With a late night arrival at Pearson, I checked in at my Government Rate of $159CDN. Great front desk staff given the 2am arrival, prompt and courteous people surrounded by... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for taking the time to share your feedback following your recent visit to our hotel. I was happy to know that you were warmly welcomed to our hotel; thank you for taking the time to acknowledge my team. However, I was very disappointed to read your feedback on your guestroom. I have shared your comments with my team... More

Senior Contributor
23 reviews 23 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this hotel is fantastic. You can walk over from terminal three and check in. No shuttle or cab required. That is the only positive comment we could think of. This hotel is way overpriced and I would rather stay at another close by. The food was average and overpriced, the service was ok and the rooms are... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was happy to know that you enjoy the convenience of our hotel, but disappointed that our facilities did not meet with your expectations. Our hotel is 100% smoke free; however, unfortunately sometimes guests choose to smoke in their room. We make every effort to eliminate all traces of the smoke from the rooms and I am sorry if you... More

Maple Ridge, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night on recent business trip. Would stay here again if needed to. Room: decent size, airport view nothing to get excited about but was surprised that room was as quiet being in such close proximity to airport terminal. A little worn although I suspect being an airport hotel that comes with the territory. Bathtub had rusty rings... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for sharing your review following your recent stay – I am disappointed that your experience only gave us a ‘vanilla’ rating… we want our guests to enjoy a truly memorable experience and I am sorry that we fell short in some areas. We will use your comments to ensure that we elevate our guest experience and thank you... More

Vancouver, Canada
Top Contributor
81 reviews 81 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here recently for business meetings, we had people flying in from around the country and the location right at the airport couldn't be beat, very convenient. However, the restaurants, especially room service seem to think that convenience should be combined with highway robbery. Even the gift shop gets in on the action, knowing that you are miles from... More

Was this review helpful? Yes
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

Thank you for taking the time to share your recent experience in our hotel. I am glad that you and your delegates enjoyed the comforts and convenience of our location. I have noted your comment on our Room Service charges and assure you that our prices are in line with our competitor hotels. I will share your feedback with the... More

Petworth, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Arrived here 9pm local time after a 10 hour flight and total 14 hours travelling. Our arrival seemed to coincide with a shift change and bizarrely half way through check-in procedure the shift change occurred and we were passed to a new person at front desk to start the process again. We actually had to move to a different counter... More

Was this review helpful? Yes 2
SheratonGateway, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review

I was very disappointed to read your review and learn of your poor experience with us at check in as well as the condition of your room. I am also sorry that you were not able to enjoy our club lounge experience. This is certainly not the level of service we offer our guests and I would like to have... More

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Additional Information about Sheraton Gateway Hotel Toronto Airport

Address: Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Gateway Hotel Toronto Airport 4*
Number of rooms: 474
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Also Known As:
Sheraton Hotel Toronto Airport
Toronto Sheraton
Sheraton Gateway Hotel Toronto

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