I booked this "3 stars" hotel. When we checked in (5/25/2012), the room is worse than a motel room, both A/C and phone were not working. We asked for a room change and were refused. Yes, there is a free internet in the room, but you need 30- 60 min just to open yahoo mail, another 40-80 min to sign...
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We were so disappointed with this hotel today that we left this afternoon after checking in and moved to the Sheraton Gateway.
The hotel shuttle did not run regularly as advertised (including on the signage at the airport), even when we called the hotel they seemed confused and it was only with much prompting that they agreed to pick us...
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The Quality Hotel & Suites near the Pearson airport is a clean, efficient and affordable place to stay. I stayed in this hotel for a considerable amount of time as the hotel was very close to my client site. The hotel is a high rise with an attached full service restaurant which is open late at night.
The hotel has...
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Thank you for taking the time to write your review on our hotel. I will share your comments with the entire staff. They all work hard and it is greatly appreciated when guest takes the time and let us know we are doing a highly regarded work. We are all dedicated in providing comfortable accommodations and great service to each...
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We stayed here the night before our trip to cancun and parked our car for the 7 days we were gone. Everything went smothly. we were the only people on the shuttle both to the airport and back. Keep in mind it IS a QUALITY HOLTEL thus you should not expect 5 star service by any means but the rooms...
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Thank you for taking the time to write a review on your experience while you were our guest here. At the Quality Hotel & Suites, Toronto Airport East we are committed in providing clean comfortable rooms and great service. I am delighted we were able to deliver on our promise. I will share this review with our entire staff. We...
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I really enjoyed my stay at the QualityHotel&Suites Airport. The Manager Mirjana Boseovski was very accomodating. I stayed there during a business trip and the chef created a special menu for our group for lunch and dinner. I would definetly recommend this hotel to anyone travelling to Toronto.
Thank you for taking the time to write a review on your experience at our hotel. The staff and I are committed in offering our guest quality accommodations and great service. We are delighted to deliver on our commitment while you were our guest. Your review will be shared with our entire staff. We look forward in serving you again.
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We got stuck in Toronto on a trip home from Eleuthra. Air Canada (another nightmare), gave us a room at the "Quality" hotel. We stood outside in the freezing weather, watching courtesy van after courtesy van from other hotels pick up passengers, after a half hour, I called the hotel to find out where the driver was, they didn't know,...
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Thank you for taking the time to write a review on your experience while you were our guest. The staff and I are committed in offering our guest quality accommodations and great service. In your situation we have failed to deliver on our promise. I would like to sincerely apologize for the inconveniences you have experienced while you were our...
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booked this hotel because of the rate for one overnight stay and 7 nights of parking during our trip to Jamaica in February 2012.
The check in was smooth, the staff was accomodating.
The room was very comfortable for me and my 2 boys (11 and 10) and we enjoyed a quick sleep before departing in the morning.
The bag...
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We appreciate you taking the time to write a review about your experience at our hotel. Your comments are significant to us and we are delighted you have enjoyed your stay. A lot of our guest leave early to catch their flight before the restaurant opens. The hotel provides complimentary coffee and tea and several continental breakfast items to our...
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Everything was great with the exception of the lady who checked us in. Rude! Snotty! Talked down to us. Seemed to be a task for her to give us the information we required.
Thank you for sharing your experience while you were a guest at the Quality Hotel & Suites Toronto Airport East. Your comments are an opportunity to correct what is in the wrong in our hotel. I assure you your comments are shared with the entire staff and we are continuously working on improving. I hope you come back and give...
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Once again, we chose to stay here upon returning from our yearly Cuba trip. We stayed here before our trip and upon returning. Both stays were uneventful and enjoyable. Check in was at 2 AM on our return and we were in our rooms in 7 minutes. You can't ask for better than that!
The restaurant, which I've criticized on...
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Reviewed November 16, 2011
Reviewed June 7, 2011
Thank you for taking the time and write a review about your experience at our hotel. Your comments are invaluable to us and we are delighted you have enjoyed your stay here. Your observations are shared with the entire staff and they are very appreciative their efforts are recognized. We look forward in welcoming you back to your hotel in...
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We recently stayed at this hotel (January 2012). We found the check in to be very quick, well organized and helpful. Watch when you sign your bill though, as they almost charged us more than our quote, until I pointed this out.
The room was comfortable, clean, had a coffee pot, tea, bottled water and a couple granola bars.
We...
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Thank you for taking the time to write a review of your experience at the Quality Hotel & Suites Toronto Airport East. We are delighted you have enjoyed your stay and we look forward in welcoming you back. Your comments are always welcome and they will be shared with the entire staff.
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