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Westin Bristol Place Toronto Airport

4.0 of 5
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950 Dixon Road, Toronto, Ontario M9W 5N4, Canada
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Breakfast for 2 Included
Westin Bristol Place Toronto Airport
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Ranked #39 of 140 Hotels in Toronto
A recent review
5 of 5 stars reviewed 3 days ago
MonikaJetsetter Toronto, Canada
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518 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Westin Bristol and was very pleased with the attentiveness of the staff and the facilities. The room was beautiful, the service beyond and above. Would come back in a heartbeat. Highly recommended!

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Lutz, Florida
Top Contributor
60 reviews 60 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Let me start by saying this is not the biggest, newest or plushest Westin I have experienced. When we travel and find a place to overnight along our journey, we look for places that offer a clean, comfortable night of sleep. This Westin certainly delivered on that! Our arrival was late at night and a planned overnight to rest before... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Randy S, thank you for taking the time to provide us with some valuable feedback. I am glad you were well looked after from our front office team to our shuttle drivers. We are aware that the hotel is in need of some upgrades, and are currently putting plans together for some upcoming renovations. We look forward to welcoming you... More 

London, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place was large and kept clean. The staff was friendly. The check-in and check-out was easy. The valet-parking was a treat. My luggage was taken from my car, up to my room. On check-out they took my luggage and put it in my car. Quick service. I went for a business conference, but would stay here in the future... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Carolyn thank you so much for the wonderful review. I am glad that our Front office, valet and bell staff took good care of you. We look forward to welcoming you back to another seamless stay. Westin.... For A Better You Marsha Ray General Manager More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Good airpot hotel. Room are fine and the beds are comfortable. I got to stay there 17 nights between the 23rd of March to the 21st of April for work. The entire staff was great especially Lucky at the front desk who is always doing more than asked and put a smile on my face every morning that he had... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Catherine H it was very nice hosting you for so many nights. I am glad that you enjoyed our rooms and rested well in our Westin Heavenly beds. I am glad our staff took good care of you, especially Lucky who made you feel at home with us. We look forward to seeing you again soon. Be Well... Be Westin... More 

Stoney Creek, Canada
Top Contributor
64 reviews 64 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

April 18, 2015 (5:30 - 7:00 PM) Wife and I met up with our Jamaican friend for a bite to eat.Wife had a delicious 6 oz burger that included a green salad that was too filling so with a "doggy bag" she took home the salad. My Jamaican friend had been staying at the Westin for the previous 24 hours... More 

Was this review helpful? Yes 2
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Jim, I am so glad to hear that Lana took care of you during your dining experience. Our Culinary team takes pride in serving delectable meals in our restaurant. Be well, Be westin. Marsha Ray General Manager More 

Reno, Nevada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am retired and on a fixed income, so, I reserved my room through Expedia, or as the hotel front desk described it "a third party reservation." I soon learned that guests who make third party reservations are not treated as equals of those who reserve through the hotel directly. Although all of the staff were courteous, friendly, and helpful,... More 

Was this review helpful? Yes 1
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Dear Jane, I am so sorry to hear about the various issues that you encountered while our guest, I will certainly follow up with the different teams involved in your stay. I am glad to hear that you found our team friendly, and certainly if you do choose to stay with us again (we hope you do!), please contact us... More 

Vancouver Island, British Columbia, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Shuttle service on arrival was satisfactory. Provided only one key on check in even though there are two of us standing there and obviously not a couple - the agent should have at least asked. Shuttle times to the convention changed, then we did not get picked up - after a half hour passed our expected pick up and two... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Kevin, I am so sorry that you did not enjoy your overall experience with us and that there were changes in the shuttle time that you were not made aware. We take pride in our staff and the service that they provide and we do hope that you will give us another opportunity to serve you better the next time.... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

I have arrived at this hotel for a business meeting. The counter clerk was pretty rude and provided false information. There was no free internet (they have tons of packages you can buy once you try to login), parking is not included (you have to pay extra) and no hot water in the morning(it was barely warm). Also the room... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Jane, I am so sorry that you did not have a good Welcome experience and the internet options were not explained properly. I do hope that you will give us another opportunity to win back your loyalty. Be Well, Be Westin Marsha Ray General Manager More 

West Vancouver
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From check in was seamless Lucky remembered my name and made me feel very special guest The lounge in welcoming . Bar tenders went out of their way to find a wine we had requested thank u and the breakfast choices are perfect for me as a business traveller Thank u

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Mangiare Benissimo, Thank you so much for the wonderful review. I am glad that Lucky recognizes and takes care of you every time. Thank you for your continued loyalty, we are looking forward to welcoming you back once again. Westin... For A Better You Marsha Ray General Manager More 

Collingwood, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently used the Westin Bristol Place as a place to stay on my late arrival after a weeks vacation. Before I departed, I had already booked a room at Bristol Place. I had planned to use ParknFly to park for a week, but went in first to make sure my room was okay. (I would not be checking in... More 

Was this review helpful? Yes 1
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Vacancy13, we hope that you had a nice vacation and thank you for choosing us on your travels. I am glad that you met Tony (our associate of the year) who took good care of you. Thank you for acknowledging our reliable shuttle service and drivers. We cannot wait to welcome you back. Be Well... Be Westin Marsha Ray General... More 

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