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Westin Bristol Place Toronto Airport

4.0 of 5
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950 Dixon Road, Toronto, Ontario M9W 5N4, Canada
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Westin Bristol Place Toronto Airport
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Ranked #39 of 141 Hotels in Toronto
A recent review
5 of 5 stars reviewed yesterday
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506 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We stayed in this hotel during family vacation to the YYZ area! It is in a brilliant location, literally 2 minutes away from the Toronto airport. Our check in was late and we thought we would be charged but Lucky was very friendly and noted on our account our late check in but we were not charged! The hotel was... More 

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Barrie, Canada
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Without fail, we always stay here before or after a flight. Without fail, service is always amazing. Friendly smiles all around. Carmella at front desk is such a refreshingly friendly person so lovely to deal with. We enjoy a room that has the ability to have fresh air via an open window. No problem. There never is a problem. Dinner... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

What does this hotel have going for it? 1) Reasonably large, clean, comfortable, quiet rooms and beds, 2) Excellent breakfast buffet, 3) A really tasty and classy restaurant for the evening, 4) Very reasonable room rates on the weekends, 5) A beautiful spacious lobby, 6) Convenient location close to the airport, 7) A pool that is warm (unbelievably comfortable to... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Joseph V, thank you so much for taking the time and providing such detailed feedback. Your heartfelt comments about our team means a lot to us. I am glad that our team made you feel at home and we cannot wait to welcome to back. Westin... For A Better You Marsha Ray General Manager More 

Sarnia, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

In town for convention thingy down the road. Had a suite and when we arrived, it smelled kinda like pot? Anyhow we buzzed main desk and in an instant they put us in a super suite with a living room, dining room, kitchenette and two bathrooms with a view that was killer. The only reason i'm not giving a 5... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Thank you daveydog01, for taking the time to write a review for us. I am so sorry that your first room was not up to our cleanliness standards. My housekeeping team is aware and will follow up accordingly. I am happy to see that the front desk team took good care of you and resolved the problem. We are glad... More 

Senior Contributor
23 reviews 23 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Needed to stay here after a long days work and flight just wanted a quiet good night sleep. However it was not the standard I would associate with a Westin. Place is seriously ageing and apart from the very comfy bed there is not much more positive to say. It does the job for an airport hotel if you don't... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

alexb2805, thank you for your valuable feedback. We are aware that our property is in need of a facelift. We are currently making improvements to our guest rooms and corridors. I am glad you had a blissful nights sleep in our signature Heavenly beds. I am glad that our housekeeping staff took good care of you. We hope to see... More 

Haywards Heath
Contributor
12 reviews 12 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel last minute. Excellent shuttle service connection. Lovely comfy beds. Generous check out times. Helpful and pleasant staff especially the welcoming bartender. Would certainly recommend.

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Thank you Christine for the wonderful review. We appreciate the kind comments about our staff. Glad you rested well in our Westin Heavenly beds and took advantage of our complimentary shuttle service. We look forward to welcoming you back soon. Westin... For A Better You Marsha Ray General Manager More 

Whitehorse, Canada
Top Contributor
52 reviews 52 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms are not cheap, hallways are dirty, walls damaged including water damage, holes, dirty carpets. Restaurant expensive with mediocre food. Rooms are loud. Stayed because was trade shows partner hotel but don't do it!!

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Thank you for your review. I am so sorry that you did not enjoy your overall experience with us. We are aware that our hotel is in need of a facelift and we currently making improvements. We take pride in our staff and the service they provide and hope that you give us another opportunity to serve you better. Be... More 

Buffalo, New York
Top Contributor
52 reviews 52 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed the night before leaving for Jamaica and again when we returned. Nice hotel-central location to the airport, parking for our vehicle for the week. Check in went very smooth-paid our bill right then since we needed to check out ay 3:45 AM as we needed to be at the airport early for a 6:25AM flight. When we came... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

MJohnson71, thank you for your feedback and for choosing us on your travels. We hope that you had a great time in Jamaica! Please accept my apologies for the mix up on the rate and I will address your comments with our team. Thank you for your kind words about our Shuttle service and front desk staff. We look forward... More 

Saskatoon, Canada
Top Contributor
51 reviews 51 reviews
18 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We ended up staying here on New Year's Eve since we had booked January 1st flights out of Pearson. (For reference, we usually stay at the Sheraton Four Points, and always have a great experience, but unfortunately they were booked). I wasn't going to write a review about this, because I really dislike leaving poor ones, but we've had friends... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

MsBree, please accept my apologies for the inconvenience that you experienced. I see from all of your comments that we fell below our normal standards of service and cleanliness. Your feedback has been addressed with the team. I hope that you will give us another opportunity to win back your loyalty. Please email me directly should you choose to stay... More 

Hamilton, Canada
Top Contributor
86 reviews 86 reviews
24 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent value to stay overnight before an early morning flight the next day. Nice rooms that were comfortable, clean and attractive. Everything we needed went smoothly: wake up call, shuttle to the airport, pick up upon return and park and fly included in cost of accommodations. Check in staff were friendly ...early morning staff upon check out were not quite... More 

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WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review

Thank you for taking the time to provide us with some great feedback. We appreciate the nice comments about our location, shuttle service and friendly staff. Our staff at 3am should be equally friendly and I will certainly address the issue that you encountered. We look forward to seeing you in the near future. Westin... For A Better You Marsha... More 

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