Hotel was close to my business meeting, so convenient. Rooms and were clean, gym was clean and staff were friendly and welcoming. There was not charge for internet access. I would use this hotel again, even though the rate was a bit higher than staying downtown, and I asked for foam pillows and did not receive them.

Was in Toronto to run the Goodlife Half Marathon. Realized I had booked for the evening AFTER the race instead of before. Oops! The check-in person couldn't have been more helpful and accommodating. She corrected my error even provided us with an upgrade to an Executive room. Nice! After the race, we asked if we could extend our check-out time... More

The hotel is a little dated, but the rooms still look decent. The staff was very friendly and the location was great. The hotel is attached to an underground walk which goes to the subway as well as the LCBO and grocery store across Young. There is a food court in the bowels of the hotel/mall to grab a quick... More

Hi: I stayed at Novotel Toronto North York in April for 4 nights and am booked here again for the end of May. What I liked most about this hotel: * The GREAT customer service - including hotel desk and restaurant. Every staff encounter was positive. Also liked about hotel * Well located - easy access to subway - don't... More

My stay at the hotel this time was not as good as the past experiences I have had with it. The hotel is normally ok, this time however the bathroom was dated and this made it look unclean, the shampoo and conditionner isn't very good and the water is hard and makes your skin very dry.

Have rated this hotel highly in the past, and appreciate free wifi. However, on this visit, wifi connection is excruciatingly slow, and it's killing me to get work done. Also, I think this hotel used to provide free bottled water. Now, just empty mini-bar and no water. A bit sparse for this level of hotel.

I really don't know where to start. I live in the neighbourhood, and had to stay here because of serious issues with my apartment. When I first arrived, I was stressed, to the max!! The man on the front desk ( I forget his name) put me at ease. My stress literally melted away. I have just rescued a deaf... More

This Novotel is located above the next to last stop on the subway, and is conveniently located half way between the city center and north Toronto. There are also a number of shops, a food court, a hair salon (my wife love it: Parisa) under the hotel which came in very handy. The room we stayed in was more than... More

No issues. Accept dogs at no extra charge. Parking garage access is a little bit of a maze, but no real complaints. Comfortable and clean. Only provided 2 towels so had to ask for 2 more. Again, not a big deal.