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Novotel Toronto North York

3.5 of 5
3 Park Home Avenue, Toronto, Ontario M2N 6L3, Canada
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Novotel Toronto North York
Ranked #54 of 138 hotels in Toronto
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297 reviews from our community

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Date Rating
Montreal, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

Overall our experience at Novotel was fine. You cannot beat the location, close to everything...However, there were a few factors we were dissapointed with:1) Television channels missing...On our counter we had a index with all the channels that we would receive. We checked and six were missing...We told reception and they said that the list was outdated. The television overall... More

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See 2 more reviews by matisse53 for Toronto
Toronto, Ontario, Canada
1 review
4 of 5 stars Reviewed May 14, 2013 NEW

Hotel was close to my business meeting, so convenient. Rooms and were clean, gym was clean and staff were friendly and welcoming. There was not charge for internet access. I would use this hotel again, even though the rate was a bit higher than staying downtown, and I asked for foam pillows and did not receive them.

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Review collected in partnership with Accorhotels.com

Montreal, Quebec
1 review
4 of 5 stars Reviewed May 6, 2013

Was in Toronto to run the Goodlife Half Marathon. Realized I had booked for the evening AFTER the race instead of before. Oops! The check-in person couldn't have been more helpful and accommodating. She corrected my error even provided us with an upgrade to an Executive room. Nice! After the race, we asked if we could extend our check-out time... More

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Michael S, General Manager at Novotel Toronto North York, responded to this review
May 10, 2013

Thanks for your positive feedback, very pleased to hear we were able to accommodate you for the saturday night. Marathon weekend brings such a great buzz to the area, it's one of my favorite times in North York. The start line is only 200 yards from us, so we are the ideal pre / post night location plus we extend... More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 5, 2013 via mobile

The hotel is a little dated, but the rooms still look decent. The staff was very friendly and the location was great. The hotel is attached to an underground walk which goes to the subway as well as the LCBO and grocery store across Young. There is a food court in the bowels of the hotel/mall to grab a quick... More

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Michael S, General Manager at Novotel Toronto North York, responded to this review
May 10, 2013

Thanks for your feedback, and I accept your observations, Soon we will begin a refurb of the hotel, however at the minute it is really important we maintain the high standards of service and cleanliness we have set for our selves. We need to be recognised as the hotel of choice in the North York area. Haven't mentioned before the... More

Toronto, Canada
Top Contributor
94 reviews 94 reviews
37 hotel reviews
Reviews in 52 cities Reviews in 52 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed May 2, 2013

Hi: I stayed at Novotel Toronto North York in April for 4 nights and am booked here again for the end of May. What I liked most about this hotel: * The GREAT customer service - including hotel desk and restaurant. Every staff encounter was positive. Also liked about hotel * Well located - easy access to subway - don't... More

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Michael S, General Manager at Novotel Toronto North York, responded to this review
May 10, 2013

Great feedback, given me lots to think about. Firstly thank you for recognising the efforts we are making in Guest Service..... so important.. I've said it before, it doesn't matter what your role is in the hotel we all have the same job... "make the guest happy"!! Heating and cooling, same thing every year!! Just for a few days we... More

Beaconsfield, Quebec, Canada
1 review
3 of 5 stars Reviewed April 29, 2013

My stay at the hotel this time was not as good as the past experiences I have had with it. The hotel is normally ok, this time however the bathroom was dated and this made it look unclean, the shampoo and conditionner isn't very good and the water is hard and makes your skin very dry.

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Review collected in partnership with Accorhotels.com

Kansas City, Missouri
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 20, 2013

Have rated this hotel highly in the past, and appreciate free wifi. However, on this visit, wifi connection is excruciatingly slow, and it's killing me to get work done. Also, I think this hotel used to provide free bottled water. Now, just empty mini-bar and no water. A bit sparse for this level of hotel.

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See 22 more reviews by travelsleuth1961 for Toronto
Michael S, General Manager at Novotel Toronto North York, responded to this review
March 26, 2013

Unbelievable isn't it!! We upgrade the wifi system... and it slows to a snails pace. I agree and I apologize. However I am delighted to advise you we have fixed the issue... software configeration!! Super speed for wifi!! Great connectivity and it is FREE!! Included in your room rate. Thanks for advising me of the problem, I hope you will... More

Toronto, Canada
1 review
5 of 5 stars Reviewed March 20, 2013

I really don't know where to start. I live in the neighbourhood, and had to stay here because of serious issues with my apartment. When I first arrived, I was stressed, to the max!! The man on the front desk ( I forget his name) put me at ease. My stress literally melted away. I have just rescued a deaf... More

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Michael S, General Manager at Novotel Toronto North York, responded to this review
March 26, 2013

Fantastic, thank you for the positive comments... plus I cannot emphasise enough how much team members love to see their names on the web!! Joanna, Enid and Douglas are all exemplary team members... I'll make sure they are all recognised within the hotel. I hope Toby has settled in with you and that your apartment has now been sorted. Thank... More

Denver, Colorado
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2013

This Novotel is located above the next to last stop on the subway, and is conveniently located half way between the city center and north Toronto. There are also a number of shops, a food court, a hair salon (my wife love it: Parisa) under the hotel which came in very handy. The room we stayed in was more than... More

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Kingston, Ontario, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 8, 2013

No issues. Accept dogs at no extra charge. Parking garage access is a little bit of a maze, but no real complaints. Comfortable and clean. Only provided 2 towels so had to ask for 2 more. Again, not a big deal.

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Michael S, General Manager at Novotel Toronto North York, responded to this review
March 26, 2013

Thanks for your feedback. We are certainly pet friendly.. within limits, we welcome cats and dogs, had ferrets before, etc. We just request you advise us of your pet when making a reservation. And we do not charge extra!! Yes Pets Stay Free!! And we give your best friend a welcome gift!! As a dog owner myself I do not... More

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Additional Information about Novotel Toronto North York

Address: 3 Park Home Avenue, Toronto, Ontario M2N 6L3, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotels in Toronto
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Novotel Toronto North York is a 3 star hotel located in uptown Toronto with easy access from major highways. Ideal for a business trip or short break, the hotel features nine meeting rooms for conferences and seminars, an exceptional restaurant andbar, heated indoor pool, fitness facilities and a direct indoor access to subway and shopping mall. ... more   less 
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Also Known As:
Novotel Toronto North York Hotel
Novotel Toronto North York Hotel North York
Accor North York
Novotel North York
North York Novotel

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Novotel Toronto North York
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