attended the christmas day dinner. - items not as advertized on menu. - poor quality of food served - ran out of turkey within first half hour into the dinner service - unprofessional resturant staff. - restaurant management unable to maintain order in the restaurant and allowed a shouting match (with lots of 'f' words) between two tables to continue.... more

We stayed at the Windsor Arms for 2 nights December 21st & 22nd, 2007 in a 2 bedroom suite. Check in was fast and friendly and we were escorted up to our suite (412) by a staff member who showed us where everything was (ie) the many light and sound controls throughout. In our room there was a plate of... more

I live in Toronto and walk by this hotel regularly. I am planning an "afternoon tea" birthday party for a a small group of six-year olds, and since this is one of the hotels in Toronto well-known for afternoon tea, and near my home, I stopped in to ask if they would accommodate at a slow time of day. Initially... more

I must say, for a big city full of hussle and bussle, this hotel felt like home. The staff has a special way with people, making me feel as if I was the only guest. They are real people, not robots. The location is perfect and the decor is amazing. One would expect the rooms to be old fashioned looking... more

This hotel is a dump in every aspect. The place is dark and boring. The elevators have a fake library in them, with cutouts of book covers glued together, what a joke! The food was terrible, however they did recommend a good little Italian restaurant within walking distance, which I though was great. This place is totally over rated. Its... more

I really enjoyed my visit to the Windsor Arms spa. It's on the 4th and 5th floors of the hotel and has a lovely indoor pool and sauna. The services at the spa were great and the estheticians were quite good. The waiting area is quite small, but there is also a full gym and a terrace that you can... more

We stayed in a one-bedroom suite in this hotel in March 2006. The hotel is very small and has a boutique feel. It's quite intimate and quiet compared to many hotels in Toronto. The room was lovely and very relaxing. The service was good but not comparable to the Park Hyatt or Four Seasons. The spa is nice but certainly... more

If you're looking for a quality spa experience in downtown Toronto, I do not recommend this hotel. I had booked a 75 minute facial which lasted only 60 minutes and did not include some of the nice extras (like a neck/foot massage) one expects at a good spa. The spa manager lacked the type of service mentality one expects at... more

I should have read the reviews first before allowing my travel agent to book me in at this hotel. It was the worst stay I have ever experienced in my life. It started upon my arrival with no doorman and having to bring my own bags in. There was three people standing at the front desk and no one offered... more