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Toronto Marriott Downtown Eaton Centre Hotel

#31 of 139 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
4.0 of 5
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525 Bay Street, Toronto, Ontario M5G 2L2, Canada
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1 room 1 guest
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Toronto Marriott Downtown Eaton Centre Hotel
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972 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Busy check in area -allow a little time at peak periods- big hotel but great staff and plenty of them to make sure that all flows smoothly. Pleasant rooms and clearly a very well run good hotel in a top city center location. The internal restaurants were surprisingly intimate and good value.

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Saskatoon, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in on the second last day of the Para-Panam games, so the hotel was very busy. We requested a quiet room on a higher floor and were accomodated nicely. The Good: -The staff, like most Marriotts we have stayed in were terrific,very helpful. -Location, location, location. Right downtown and close to most things, and if not the subway is... More 

Was this review helpful? Yes
James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for staying with us over your last visit to Toronto, we appreciate both your positive comments as well as our needs for improvement. Safe Travels. More 

London, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I was really impressed with this hotel. The rooms were very well sized, the location was excellent and the staff were helpful. The only negative was the swimming pool which was both small and a bit dated.

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for staying with us, we are glad to hear you enjoyed your stay! More 

Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The toilet kept leaking for my whole stay and I reported it several times. The vending machine ate my coins without delivering my bottle of water, I called the front desk and they never offered to give my money back. They said they will deliver a bottle to my room and it took them TWO hours!! At the check in... More 

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for passing along your comments to us. We will be sure to pass along all of this information to the proper departments. Thank you again for staying with us and we hope to see you again soon! More 

Sophia Antipolis, France
Level Contributor
69 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent two nights in this hotel and I must say that I was i;pressed by the quality of the relationships between stuff and guest. All smiling, friendly, concerned and eager to help. Excellent customer-oriented attitude. Beyond that, the hotel and the room were comfortable, clean and quiet, in the heart of downtown.

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Buffalo, New York
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Toronto Marriott Downtown Eaton Center location from 8/14-8/16. It was a weekend to celebrate my husbands birthday. Once we located the hotel to check in everything went smoothly, my only gripe was parking. The hotel lot was full so we had to park in a ramp that was right next door. The man... More 

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to review our hotel. I am glad you enjoyed your stay and the great food in Trios Restaurant! Safe Travels and we hope to see you again. More 

Philadelphia, Pennsylvania
Level Contributor
201 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here the night before an early morning flight. It's close to the Billy Bishop airport. It's a great location and nice place. It was very busy. Nice inside and out. My only knock was that it was a tad expensive.

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for staying with us on your most recent visit to Toronto. I am glad you were able to enjoy our hotel and its very convenient location to Billy bishop airport. We hope to see you again. More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel the staff is the must friendly ever. The location near by Eaton center Canadian tyre hard rock AMC is just perfect. Nice rooms great food fantastic breakfast nice gym and indoor pool, walking distance to the street car and subway always taxis ready to take you I really enjoy this hotel

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for the great comments about our staff, location, rooms and pool! We take great pride in giving the highest guest service and we are glad you enjoyed your stay. We hope to see you again soon. More 

East Norriton, Pennsylvania
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

WHAT's GOOD: + Centrally located + Close Proximity to good Restaurants / Night Life / Shopping + Courteous Customer Service (depending on who is behind front desk). + Spacious Well Maintained Rooms + Noteworthy Customer Service @ Breakfast Buffet WHAT NEEDS IMPROVEMENT: + Better Management of Valet Parking (either a Valet is MIA or Parking Lot full and no one... More 

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for your great feed back, we will be sure to share with the entire team. We hope to see you again. More 

Upton, Massachusetts
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here overnight as a guest of Air Canada when my flight to Boston was cancelled. The staff could not have been more helpful and were very welcoming. They made the check in process go very quickly. The only drawback was that only the late night dining menu was available from room service as the restaurant had already closed.... More 

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Hotel Review Summarization

What travelers say

  • Room service(5)
  • Very comfortable(4)
  • Great location(3)
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Staying in Downtown

Neighborhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
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