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Toronto Marriott Downtown Eaton Centre Hotel

#34 of 140 Hotels in Toronto
Certificate of Excellence
GreenLeadersPlatinum level
4.0 of 5
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525 Bay Street, Toronto, Ontario M5G 2L2, Canada
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Toronto Marriott Downtown Eaton Centre Hotel
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Ranked #34 of 140 Hotels in Toronto
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed 3 days ago
Erin D New Orleans, Louisiana, United States
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878 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, Louisiana, United States
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Marriott eaton has very spacious rooms and is very clean! The location is superb and you can walk most anywhere in the city center. It is near the Sheraton conference center, Chinatown, Kensington market and an excellent mall. The staff were helpful and very nice. My only complaint is that wifi is not free! I'm here on business and... More 

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AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for commenting on your most recent stay at the Marriott Eaton Centre. Your business means a great deal to us. Please note, that we are now offering all Marriott rewards members complimentary WIFI when they book directly through the Marriott website. More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We travel with 4 year old who loves to swim and we love to get him to sleep at night so the rooftop pool was primary reason for choosing this hotel. It worked out fine. It is located right next to mall which was nice since we needed to do some shopping. Overall it was a good experience but it... More 

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. I am glad your family was able to enjoy our great pool area! We hope to host you again on your next visit to Toronto! More 

London, Canada
Top Contributor
64 reviews 64 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have just returned from a business trip having stayed at the Marriott Eaton Centre. Overall, the trip was great. The staff is super friendly and were kind enough to book myself and my colleagues in well in advance of check in time and even had us all on the same floor - very nice. The rooms were a good... More 

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AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to write about your most recent stay. I am so happy to hear you and your colleagues were able to stay on the same floor, and experienced a quick check in. I do apologize for the reaction you experienced. I will be sure to pass your comments along to our housekeeping department. We appreciate... More 

Allentown, PA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean, great location, wifi is good. There are many stores and restaurants right outside the hotel doors. Not far from the Gardiner and Don Valley highways. Gym is great and big with a pool on top floor. Lounge was great and breakfast was spot on (for elite members). Bar was pretty active for a hotel bar, which I like. Lots... More 

Was this review helpful? Yes 1
AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for your continued loyalty. If we can do anything to make your next stay more comfortable, please do not hesitate to ask! More 

Dublin, Ireland
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Well located downtown adjacent to the Eaton Centre, about a $50 taxi from Pearson Airport. A short walk to the nearest subway line. Convenient for sight-seeing, shopping and nightlife. Hotel itself is old and dated, but staff are very friendly and accommodating. Room was very clean, spacious with comfortable bed, hot shower and wi-fi. The hotel has a gym (with... More 

Was this review helpful? Yes 1
AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to review your recent stay with us. Your comments are very helpful, as we are always looking for ways to improve. We hope to host you again in the future! More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for a conference. It was alright but nothing special. The thing that really got under my skin was the DMP charge on my bill. When I asked the front desk attendant about it she was completely unaware of the charge and what it represented. I find this hard to believe. I'm really disappointed that the Marriott... More 

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James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to comment on your most recent stay. We have looked into your concern and will share with our operations team. If you have any questions about your charges please do not hesitate to contact the hotel and we would be happy to explain them to you. More 

Sunnyvale, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in the hotel for two nights recently. Everything went smooth, quick check in-food-quick check out. However this happened after we checked out of the hotel. We forgot some stuff and some cash in the room. The stuff which is extremely important to us. My wife kept it in one of the drawers when we went out to visit... More 

Was this review helpful? Yes 2
James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to comment on your stay. We have taken you feedback and shared with our team. If we can add anything else to make your room more comfortable, please do not hesitate to ask. We truly appreciate your continued business. More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel easy access to train and airport, good Buffet breakfast, pleasant bar staff , Very clean rooms massive comfortable beds. The bar area is perfect for a drink not too expensive, free wifi in reception

Was this review helpful? Yes 1
AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for your great comments. Your detailed review is very much appreciated, and will be a great source of information for other travelers. More 

Toronto
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in the centre of the city and is connected to a major mall. I stayed here for two nights as I was attending a concert and for the most part it fit the bill. There were a few oddities however. I’m a blind traveler so when I checked in I require that someone comes up with me... More 

Was this review helpful? Yes 1
James C, Front Office Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for staying with us during your recent trip! We appreciate the feedback you have provided us with we will be sure to share it among out team. Thank you also for the great feedback about some of our team members! More 

Palm Desert, California
Top Contributor
201 reviews 201 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Toronto Marriott Downtown Eaton Centre hotel is a pleasant place to stay if you have meetings a bit uptown. The rooms are clean and quiet. Room service is timely and the amenities are comfortable. I like not having to ask for a robe and having a coffee maker in the room. The room has a safe to protect valuables.... More 

Was this review helpful? Yes 1
AdamVrba, Manager at Toronto Marriott Downtown Eaton Centre Hotel, responded to this review

Thank you for taking the time to comment on your stay. If we can add anything else to make your room more comfortable, please do not hesitate to ask. We truly appreciate your continued business. More 

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