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Hotel class 4.0 of 5
145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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Reviews you can trust

75% Recommend
3.5 of 5 stars 229 reviews
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By trip type
All (229)
[ Date ] [ Rating ]
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5 of 5 stars
RiverRainbow   1 contribution
Ontario
Nov 20, 2009 | Trip type: Couples New

We spent the weekend in Toronto to take our to granddaughters to the Santa Parade. We chose the Hilton because the parade route was nearby. Not only was it the perfect location for the parade, it was close to the subway stations and Eaton Centre. AFter the parade we took our granddaughters to the "in and out" pool where they... more

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5 of 5 stars
KelvinOttawa   2 contributions
Ottawa
Nov 19, 2009 | Trip type: Family New

The hotel has a beautiful lobby, very grand yet welcoming. The front desk staff were helpful and courteous. Our room was on the 12th floor overlooking the pool. At that height there was still street noise (mostly sirens) but nothing that disturbed our sleep. The room was a very comfortable size, we had two queen beds, but there was limited... more

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5 of 5 stars
USCalum   6 contributions
La Jolla
Nov 17, 2009 | Trip type: Couples New

My girlfriend and I have stayed at numerous hotels across North America and the Hilton was exactly what we wanted. Friendly staff, great rooms, and a reasonable price. The view is absolutely amazing as well. We were in 2707 so we could see lots of south downtown Toronto. We actually stayed there for halloween and it was a bit noisy... more

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5 of 5 stars
papaioanou   9 contributions
Minorca, Spain
Nov 16, 2009 New

We arrived at the hotel at 2pm, but they didnt have ready the rooms.. so after waiting for more than one hour they told us we could go upstairs for the room, but once we got there it was dirty. We complained and they gave a courtesy suite for my parents, it was a huge room, with very nice views... more

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3 of 5 stars
Regalina   1 contribution
Tillsonburg, ontario
Nov 8, 2009 | Trip type: Family

Stayed here on the weekend with my husband, 12 year old daughter and her friend who were going to a concert. Arrived Friday night and running a little late...doorman tells us we can get a bellhop to take our luggage but we tell him we can carry it ourselves, he than tells us..."you can drive down to the underground parking... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! We were most disappointed to hear about your experience as it is not representative of the high service standards that we work hard to acheive at our hotel. Please accept our sincere apologies on behalf of the team members who did not live up...

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4 of 5 stars
hanspa   10 contributions
Toronto
Oct 26, 2009 | Trip type: Couples

We booked the hotel for the weekend because our house is up for sale. As such we approached this like it was a 'Stay-cation'. The location is fabulous and close to all amenities - Eaton Centre, City Hall, Yonge Street, Restaurants, Queen St., Subway etc... The view from the room was great. We were on the 29th floor and faced... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for your feedback! We are very pleased to hear that you enjoyed the refurbishments to the hotel! There is no question that our location is second-to-none and the views from the rooms are spectacular! Safety and security are paramout to us, so thanks for recognizing our efforts to control access to the guest rooms....

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2 of 5 stars
cairo63   1 contribution
Cairo
Oct 26, 2009 | Trip type: Family

It is a great hotel with great facilities and location. However, a bottle of new medicine costing about Euro 23 was taken from our room and although we have reported it no one got back to us with the result of the investigation. more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor member... Thank you for taking the time to share your feedback with us. I was disappointed to learn that you felt that you did not receive the appropriate response from the hotel team regarding your missing item. I have asked our Security Manager to review our incident reports in detail to determine if we somehow missed your...

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4 of 5 stars
TravelingFleece   8 contributions
Connecticut
Oct 24, 2009 | Trip type: Business, Solo travel

I thoroughly enjoyed my recent 2 night stay at this downtown Hilton property. Having read some other reviews, I made sure to request a room that had been renovated (I was told upon making my request at check-in that I had already been assigned to one.) The two members of the staff with whom I interacted at the front desk... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! We are thrilled that you enjoyed your experience with us, particularly your interactions with our team members! The Hilton brand continues to allow our customers the "choice" of whether or not to include the purchase of internet in their overall expense while in the...

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5 of 5 stars
Centenarian   1 contribution
Atlanta
Oct 21, 2009 | Trip type: Business

The Toronto Hilton was perfectly situated downtown to allow for exploration by foot without having to summon a taxi. If you enjoy views like I do, get a room as high as you possibly can - you won't regret it! My room was clean, comfortable and well-appointed. I was worried initially about the quality of the wireless internet with such... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback regarding our hotel and your experience! I was very pleased to learn that you enjoyed our views, location and service! We hope to see you again in the very near future! Warm wishes, Edwin Frizzell General Manager

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3 of 5 stars
mikeancaster   1 contribution
ancaster
Oct 4, 2009 | Trip type: Business

Our recent stay here proved extremely frustrating beginning with lack of valley parking, crowded under construction and poorly signed underground parking(took us 20 minutes to get out of the parking area to the main lobby), room ventilation system frequently blew cold air despite trying to heat the room, dangerously sharp ceramic peeling in the tub, dirty carpets, couches worthy of... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member.... Thank you for taking the time to share you feedback witn us! I was most disappointed to hear that your experience with us was below your expectation! Currently, our parking partner, Oxford Properties, is investing heavily in improvements to the parking facility adjacent to the hotel. During this time, limited lane access and construction processes are...

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Hilton Toronto Also Known As

  • Hilton Hotel Toronto
  • Toronto Hilton Hotel
  • Toronto Hilton
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada