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Hotel class 4.0 of 5
145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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Reviews you can trust

75% Recommend
3.5 of 5 stars 225 reviews
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3 of 5 stars
Regalina   1 contribution
Tillsonburg, ontario
Nov 8, 2009 | Trip type: Family New

Stayed here on the weekend with my husband, 12 year old daughter and her friend who were going to a concert. Arrived Friday night and running a little late...doorman tells us we can get a bellhop to take our luggage but we tell him we can carry it ourselves, he than tells us..."you can drive down to the underground parking... more

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4 of 5 stars
hanspa   10 contributions
Toronto
Oct 26, 2009 | Trip type: Couples

We booked the hotel for the weekend because our house is up for sale. As such we approached this like it was a 'Stay-cation'. The location is fabulous and close to all amenities - Eaton Centre, City Hall, Yonge Street, Restaurants, Queen St., Subway etc... The view from the room was great. We were on the 29th floor and faced... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for your feedback! We are very pleased to hear that you enjoyed the refurbishments to the hotel! There is no question that our location is second-to-none and the views from the rooms are spectacular! Safety and security are paramout to us, so thanks for recognizing our efforts to control access to the guest rooms....

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2 of 5 stars
cairo63   1 contribution
Cairo
Oct 26, 2009 | Trip type: Family

It is a great hotel with great facilities and location. However, a bottle of new medicine costing about Euro 23 was taken from our room and although we have reported it no one got back to us with the result of the investigation. more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor member... Thank you for taking the time to share your feedback with us. I was disappointed to learn that you felt that you did not receive the appropriate response from the hotel team regarding your missing item. I have asked our Security Manager to review our incident reports in detail to determine if we somehow missed your...

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4 of 5 stars
TravelingFleece   8 contributions
Connecticut
Oct 24, 2009 | Trip type: Business, Solo travel

I thoroughly enjoyed my recent 2 night stay at this downtown Hilton property. Having read some other reviews, I made sure to request a room that had been renovated (I was told upon making my request at check-in that I had already been assigned to one.) The two members of the staff with whom I interacted at the front desk... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! We are thrilled that you enjoyed your experience with us, particularly your interactions with our team members! The Hilton brand continues to allow our customers the "choice" of whether or not to include the purchase of internet in their overall expense while in the...

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5 of 5 stars
Centenarian   1 contribution
Atlanta
Oct 21, 2009 | Trip type: Business

The Toronto Hilton was perfectly situated downtown to allow for exploration by foot without having to summon a taxi. If you enjoy views like I do, get a room as high as you possibly can - you won't regret it! My room was clean, comfortable and well-appointed. I was worried initially about the quality of the wireless internet with such... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback regarding our hotel and your experience! I was very pleased to learn that you enjoyed our views, location and service! We hope to see you again in the very near future! Warm wishes, Edwin Frizzell General Manager

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3 of 5 stars
mikeancaster   1 contribution
ancaster
Oct 4, 2009 | Trip type: Business

Our recent stay here proved extremely frustrating beginning with lack of valley parking, crowded under construction and poorly signed underground parking(took us 20 minutes to get out of the parking area to the main lobby), room ventilation system frequently blew cold air despite trying to heat the room, dangerously sharp ceramic peeling in the tub, dirty carpets, couches worthy of... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member.... Thank you for taking the time to share you feedback witn us! I was most disappointed to hear that your experience with us was below your expectation! Currently, our parking partner, Oxford Properties, is investing heavily in improvements to the parking facility adjacent to the hotel. During this time, limited lane access and construction processes are...

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4 of 5 stars
reese123   4 contributions
Boston
Oct 3, 2009 | Trip type: Business, Solo travel

Needed to be in Toronto last week and my regular hotel was booked. Tried a discount service and ended up with a room at the Hilton. Read the reviews and had mixed feelings about what to expect. I was surprised. Found the hotel to be great and will return. Arrived early and the person at the front desk was very... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thanks so much for taking the time to share your feedback with us! It really is important for us to hear and understand our guest's personal experiences while spending time with us in our hotel! I was very pleased to learn that you found our team members, location and accommodations all to meet your expectations. We...

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2 of 5 stars
ATLTRVLGUY   18 contributions
Atlanta, Georgia
Sep 24, 2009 | Trip type: Business

I am usually pretty easy going with hotels (see previous reviews) and know a hotel is not going to be as clean as you wish or have everything you always wanted. I have stayed at this hotel several times (book here by employer) and this time was given a room that was filthy. My socks were turned black when walking... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us. I was most disappointed to learn the details of your experience. Certainly, we extend our most sincere apologies to your for not living up to your expectations of the Hilton brand! Without knowing the details of your visit, it does sound as though you...

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4 of 5 stars
ranjet   3 contributions
New Jersey
Sep 15, 2009 | Trip type: Family

Stayed here 9/4, through a good Priceline rate. Lobby was dark, and could use some updating. I came from the Marriott the night before, whose lobby and staff were excellent, so the Hilton had a lot to live up to. Room was not ready, and luckily the check in agent was able to get me a 2 doubles, non smoking.... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member.... Thanks for taking the time to share your review with us! We were pleased to hear that you enjoyed your experience and found that team memers and facilities of the hotel to your satisfaction. With regards to the lobby area, we currently modify the lighting levels throughout the day to create a changing environment and experience...

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5 of 5 stars
africandreams   19 contributions
Granville, Ohio
Sep 8, 2009 | Trip type: Business

My husband had a professional conference in Toronto this year, so I tagged along. He got a great deal on the Toronto Hilton over expedia - buy two nights, get the third free. The listing also said we got free wireless and a room on one of the upper floors. When we arrived at the hotel on Thursday afternoon, our... more

Management response from
Edwin Frizzell, General Manager

Dear Trip Advisor Member... We were delighted to learn that you enjoyed your experience in Toronto! We also agree that our location is one of the best in town and provides visitors with access to all the wonderful attractions, shops, entertainment and vibrancy that Toronto has to offer! I was disappointed to hear that there was confusion with regards to...

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Hilton Toronto Also Known As

  • Hilton Hotel Toronto
  • Toronto Hilton Hotel
  • Toronto Hilton
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada