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Hilton Toronto

4.0 of 5 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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Hilton Toronto
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1,661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bodegraven, The Netherlands
Top Contributor
74 reviews 74 reviews
46 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

In my working life I was a HHonours platinum or gold member and Wifi was free at the Hilton, like anywhere else. As a pensioner my travelling is less, so I'm downgraded to just an ordinary blue (?) member and we have to pay for Wifi. Wifi nowadays for travellers is like water or electricity in the room. This just... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very good price and cozy environment, it is suitable for couple or family, recommendation!! If you have a chance, do not miss this kind of good hotel, good service and good atmosphere. I hope the Hilton can have more promotion for holiday, but this hotel is really worth to live overnight

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear 雯 刘: I am happy to hear that you enjoyed your stay with us! Hope to see you again soon! Regards, Beth Osborne Director of Operations More

Grayshott, United Kingdom
Top Contributor
89 reviews 89 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good location, pretty impersonable however. The usual formula, woke up and wondered what city I was in! Breakfast the same as usual, polite but bored staff, visit was okay but hardly memorable, business facilities good.

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Big hotel, has the advantage of a great indoor/outdoor pool which is all year round. The reception is rather big an impersonal and that feeling flows to the bar and breakfast area. Exceptionally friendly lady at breakfast.

Was this review helpful? Yes 1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear CLSCLT: Yes, our hotel is very large and spacious! I will share your comments with the front desk team so that they may use them constructively to provide exceptional service to overcome the vastness of the lobby. Thank you for the feedback! Regards, Beth Osborne Director of Operations More

Rochester, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

As a Hilton Honors member I have stayed in many Hiltons and Hilton brand hotels. This one is my least favorite of them all. We used points to stay in the "junior suite" which was disappointing. The room was HUGE, probably twice the size of a typical King room, but was insufficiently furnished for its size. At one end of... More

Was this review helpful? Yes 1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear gggoodgggirl: Thank you for your review. I do apologize that you thought the room was outdated. We are in the midst of updating our furniture, bathrooms and TV's throughout the hotel. We also just completed a renovation on 7 floors in the hotel. The corner suites on those floors may have been sold out when you arrived. Please feel... More

Lucerne, Switzerland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel charges CAD 14.50 extra for in-room wifi, whereas the room rate is above average already. The parking for 16 hours (from 5 pm to 9 am the other day) was CAS 45.- and had not even a price advantage for guests staying at the Hilton hotel.

Was this review helpful? Yes 4
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Thomas M: Thank you for sharing your thoughts about your recent stay with us. Parking is very expensive in Downtown Toronto everywhere and I can assure you that our prices are comparable to other hotels in the city core. I will share your comments with the rest of our team. Regards, Beth Osborne Director of Operations More

1 review
5 of 5 stars Reviewed 1 week ago

Stayed three-nights at the downtown (Richmond St.) location for business trip. My room was on a newly renovated floor that was clean, spacious, and quiet. Just a block from the Osgoode subway station. Another quick convenience. The Hilton will be first on my list when booking my next T.O. trip!

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Mervyn B: Thank you for your great review! We look forward to your next visit! Regards, Beth Osborne Director of Operations More

Lake Bluff, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Against my better judgment I returned to this hotel in late September. I don't know why. First, if you need to have laundry done over the weekend, don't bother, they don't do it. It would have been nice had someone told me this when I called to have my laundry picked up. But no, I received a phone call later... More

Was this review helpful? Yes 2
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Brian_Van_D: I sincerely apologize for the substandard service you received while staying with us. As a preferred Diamond member, your loyalty is very important to us and therefore I am shocked at the inexcusable series of events that you encountered during your last stay. I can assure you that I have taken this up with the management team in... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

When an IBM Rate is available (which is hard to get), I usually try to stay here. I am a Diamond member, and the lounge is nice. The rooms are clean and has good space. You can get to places underground from the hotel when it is cold.

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear rbarcia: Thank you for sharing your feedback on Trip Advisor! You probably know that we recently renovated our executive Lounge. It is really beautiful! Regards, Beth Osborne Director of Operations More

Toronto
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 1 night in the penthouse suite. Valet parked. My client and I enjoyed several bottles of fine red California wine. Huge suite,,,massive, floor to ceiling windows, gorgeous view of the skyline. Prompt, attentive room service. Top if the line linens. Very comfy king size bed. Gorgeous bathrooms. It was an impressive visit.

Was this review helpful? Yes 1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear BeeOneLove: Thank you for reviewing our hotel! It sounds like you stayed in one of our beautiful Signature Suites! We are pleased to hear you enjoyed it! Regards, Beth Osborne Director of Operations More

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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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