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Hilton Toronto

4.0 of 5
145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Hotel amenities
Ranked #30 of 119 hotels in Toronto
4.0 of 5 stars 551 Reviews
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551 reviews from our community

What travelers say about this hotel
  • Executive Lounge(21)
  • Cn tower(14)
  • Very nice(13)
  • Room service(10)
  • Eaton Centre(10)
  • Great location(8)
  • Next morning(7)
  • Friendly and helpful(7)
  • Ruth Chris(6)
  • Front desk staff(6)
Traveler rating
    186
    210
    82
    48
    25
Only show reviews for Family (61) | Couples (169) | Business (157)
Date Rating
Mihalis84
London, United Kingdom
2 reviews
1 helpful vote
3 of 5 stars Reviewed February 9, 2012 NEW

Rooms are a bit old but overall the hotel's facilities are fine. Location is quite convenient, close to most of the major sights although not so close to many restaurants, particularly during the weekend. Concierges are very helpful and detailed with their instructions. However, breakfast waiters are quite a disappointment, you really need to ask a few times to get... More

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DMF3758
Paris
Senior Contributor
22 reviews
21 helpful votes
5 of 5 stars Reviewed February 5, 2012 NEW
2
people found this review helpful

I'm not a great fan of the Hilton chain, but I really enjoyed my stay here. Mainly I think because I had a very nice junior suite with good views, a huge bed and a living area. The room was bright, clean and spacious. I paid just CAD 165 per night which seemed a great rate. The hotel is tatsetfully... More

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yelsel71
ontario
Contributor
17 reviews
10 helpful votes
4 of 5 stars Reviewed January 30, 2012
3
people found this review helpful

This is our second time at this location and its great. We like to walk outdoors and its pretty close to all of Toronto's major attractions. Last year we walked the PATH to the Rogers Centre and its a great way to stay out of the cold, and its pretty easy to follow. We usually are in Toronto for one... More

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odot
Ontario's Near North, Canada
Senior Contributor
28 reviews
7 helpful votes
5 of 5 stars Reviewed January 30, 2012
2
people found this review helpful

This essentially business hotel (one block from City Hall and the Law Society) is also great for travelers (three blocks from the Eaton Centre, a 10 minute walk to the Royal York and airport shuttle buses, and the Four Seasons performing arts centre is right across the street). The hotel is handy to the PATH so getting around downtown TO... More

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MRDYYZ
Toronto, Canada
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed January 17, 2012
4
people found this review helpful

Overall probably one of the best in the Hilton chain that we have stayed in. Very nice lobby (not that that ever matters. Why do hotels pour so much money into their lobbies instead of the rooms !? anyway..) Great room, 17th floor. Awesome view up University Ave. towards Queens Park. Very quiet, given the location. Fit and finish in... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 20, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! We are pleased to know that you enjoyed your time with us and felt our property was a great example of the Hilton family brand! Our lobby area truly is the "heart" of the hotel and our team works very hard to ensure this... More

beach_bum6d9
Toronto
Senior Contributor
34 reviews
38 helpful votes
4 of 5 stars Reviewed January 13, 2012
2
people found this review helpful

REASON FOR MY STAY: Romantic Getaway / Friends weekend in the city CHECK IN: although check in is 3, and we showed up at 3 something our rooms were not ready. However front desk offered us complementary drinks at their bar as we waited. We did not wait too long for our rooms. ROOM: was huge and the bed was... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 15, 2012

Dear Trip Advisor member.... Thank you for choosing to stay with us and for sharing your experience! We agree that the Hilton Serenity Bed is one of the most comfortable sleeps ever! We appreciate your business and hope to see you again in the near future! Warm wishes, Edwin Frizzell General Manager More

Piza99
Devon, PA
Contributor
19 reviews
10 helpful votes
3 of 5 stars Reviewed January 10, 2012
2
people found this review helpful

Stayed for 2 nights. Scenic elevator is fun and the location is convenient for center city sights. Negatives: Housekeeping on our floor was not very good. Dust all over the tv and dresser. They were not around in the morning and then vacuuming at 9 PM. Our room was not tidied or cleaned very thoroughly on day 2. Room temperature... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 12, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience was not at our usual high level of service. I'm happy to know that our management team worked with you appropriately to resolve your concerns and I'm sure that the items you mentioned have been shared with... More

miss-ballerina
Kingston, Canada
Senior Reviewer
10 reviews
3 helpful votes
4 of 5 stars Reviewed January 8, 2012
2
people found this review helpful

I stayed here for my birthday in oct boyfriend thought it would be a nice idea to go all out room was quite pricey and don't get me wrong very beautiful however there were just a few things that kinda grinded my gears, first we has a room with a jacuzzi in it very romantic? Think again the jacuzzi started... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 10, 2012

Dear Trip Advisor Member... Thank you for sharing your feedback with us and choosing to celebrate your special occasion at the Hilton! We will certainly share your comments with our Engineering and In-Room Dining team as both of these items did not meet the standards of service for the hotel. Please do accept our apologies for these oversights and rest... More

DnA4Ever
Palm Harbor, Florida
Senior Contributor
38 reviews
12 helpful votes
5 of 5 stars Reviewed January 4, 2012
2
people found this review helpful

...And, if you are in the right room, a great view of the CN Tower. I have made a Black and White to put in my foyer of the skyline, including the CN Tower, that I took from my room window. Let me not forget the wonderful staff, cleanliness, and helpful concierge. Nice little bar downstairs. Easy walk to many... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 10, 2012

Dear Trip Advosor Member... Thank you for taking the time to share your feedback with us! We are all pleased to know that you enjoyed your time with us and have a great photo to remember your Toronto experience! We look forward to seeing you again soon! Warm wishes, Edwin Frizzell General Manager More

gaspegal
Ottawa
Contributor
11 reviews
31 helpful votes
4 of 5 stars Reviewed January 3, 2012
1
person found this review helpful

Stayed here with weekend of the Santa Claus Parade. Top marks for clean rooms, location, hotel design and security. There was a security guard checking that all guests going to the elevators had room keys - that made us feel extra safe! I am not sure if this is done every evening. Only drawback was that the pool was under... More

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Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
January 6, 2012

Dear Trip Advisor Member.... Thank you for taking the time to share your feedback with us! The safety and comfort of all our guests is our top priority! We are thrilled to be the official hospitality partner with the Santa Claus Parade and excited that "Santa Sleeps Here"! We are looking forward to the re-opening of our swimming pool in... More

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Hilton Toronto Also Known As

  • Hilton Hotel Toronto
  • Toronto Hilton Hotel
  • Toronto Hilton
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada

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Hilton Toronto
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