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All 142 Toronto hotels

Hilton Toronto

4.0 of 5 Hotel   |   145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada (Downtown Toronto)
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Ranked #32 of 142 Hotels in Toronto
A recent review
5 of 5 stars reviewed yesterday
Dora1528 Fort Lauderdale, Florida
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1,634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Our stay at the Hilton Toronto was unforgettable! As Hilton Honors, we stayed at the Hudson Bay Company Penthouse Suite with an spectacular view of downtown Toronto. The suite was spacious and very well decorated. The hotel is just a few blocks from Toronto's greatest attraction, the CN Tower. The executive lounge was under renovation, but the hotel have us... More

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Lively
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We've stayed here many times and never been disappointed. Location is great and staff is always professional and friendly. I took away a star because of the ridiculous charge for parking ($61). We park underground at Toronto City Hall for $20 and walk to the hotel. Even when my husband goes here for business he walks from the other parking... More

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New York City, New York
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Conveniently located near major attractions, I'm sorely disappointed at my stay. Being from New York, this staff could give lessons on poor customer service. The desk staff was friendly, and I received my upgraded room, only after showing my Hilton managers email to her, that included the executive lounge. The lounge was closed, on a Saturday, but was told it... More

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NYC
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

So, this morning the Hilton Toronto decided to wake me up before 7am with a loud series of knocks at the door. Though I have never had my door broken down by the police, I imagine this is how it goes. You don't respond, so they get louder and more insistent. They try to use the key to get in,... More

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Ontario
Top Contributor
83 reviews 83 reviews
61 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this hotel quite often. The location is great for my business and the rooms have always been spacious and comfortable. They have completed renovations on the top several floors and the rooms are just great. Bright, clean and modern. They have a really nice walk in shower with 2 shower heads and a small fridge. Beds are... More

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

It is ok. It is clean and well located. I just wish that at these prices they made some more effort. No water in the room, an empty fridge instead of a mini bar and expensive wi-fi. Not even a robe in the room which is interesting when room service arrives. Quick and functional but you will do better elsewhere.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

Needs a good clean! Bathroom was dusty but functional. Beds comfy, but lamps did not work, clock didn't work, not even a refrigerator available. Expensive Internet access. Location was very good - walking distance to most sites around town! Not what I expected from a Hilton Hotel though!

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Tina H: Thank you for sharing your comments on your recent stay at Hilton Toronto. I do hope that my team was able to make it right for you while you were at the hotel. I will be following up with them. Regards, Beth Osborne Director of Operations More

Senior Contributor
36 reviews 36 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This review is overdue as I stayed here a couple of years ago. The hotel has a great location, staff was friendly and informative, and the rooms were extremely clean and well kept. I found the room to be fairly spacious as well. Views were nice.

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear doron z: Better late than never!! Maybe it's time to come back for another visit! Regards, Beth Osborne Director of Operations More

NYC, United States
1 review
3 of 5 stars Reviewed 1 week ago

Nice hotel, Guest service is okay, maybe because I checked it late at night. I didn't get any information regarding the complimentary services. The corner suite I stayed was really noisy. I believe the room is next to AIr conditioning vent.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Johnnie Hong C: Thank you for your review! I will address your check in experience with my front office team. We do hope to see you again! Regards, Beth Osborne Director of Operations More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Tten feet of ceiling directly long the vent was covered in dirt. There was mustard on the carpet. Toothpaste spit along the walls. Dust and dirt on the floor. I pointed it out to the housekeeping manager and they did nothing, the beds were made and the dirt was there when I got back. I sent a complaint letter and... More

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear WAD1: i am very disspointed to hear about your experience at Hilton Toronto. The state of your room is not consistent with our standards and actions will be taken immedaitely to make improvements. Regards, Beth Osborne Director of Operations More

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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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