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All 119 Toronto hotels »

Hilton Toronto

4.0 of 5
145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Hotel amenities
Hilton Toronto
Ranked #30 of 119 hotels in Toronto
4.0 of 5 stars 626 Reviews
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626 reviews from our community

What travelers say about this hotel
  • Executive Lounge(23)
  • Cn tower(17)
  • Very nice(16)
  • Eaton Centre(13)
  • Room service(11)
  • Great location(10)
  • Friendly and helpful(9)
  • Front desk staff(8)
  • Next morning(7)
  • Subways stations(6)
Traveler rating
    217
    244
    88
    50
    27
Only show reviews for Family (71) | Couples (189) | Business (180)
Date Rating
Washington, DC
Senior Contributor
27 reviews 27 reviews
Reviews in 27 cities Reviews in 27 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW
1
person found this review helpful

My husband and I thoroughly enjoyed our stay at the Hilton Toronto. It was in the heart of the Financial District but walking distance to shopping areas as well as the waterfront. Chinatown was only a short cab ride away. The room was very large and comfortable. Parking ran around 20 CAD. We recommend it! More

Was this review helpful? Yes
Toronto, Canada
1 review
4 of 5 stars Reviewed May 23, 2012 NEW

Good hotel, clean, nice staff. Clean pool. Tundra food staff was excelent. More

Was this review helpful? Yes
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Thank you for choosing to stay with us! We are pleased to knw that you enjoyed your experience and we hope to see you again soon! Warm wishes, Edwin Frizzell General Manager More

Leamington, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 22, 2012 NEW

We spent two nights on Victoria Day weekend here and really enjoyed it. Location was great for shopping , dining and also a short walk to Rogers Center to see the Jays. Close to subway also a bonus. We arrived at 1:30 pm and our room was waiting for us. Front desk staff were friendly and very fast. Our King... More

Was this review helpful? Yes
See 3 more reviews by mayaluvr for Toronto
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your holiday weekend "getaway" in Toronto! As a quick note, we are pleased to provide complimentary computer internet access in the lobby area via a number of computer stations that have been allocated for guest use. WiFi... More

Australia
Senior Contributor
33 reviews 33 reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 22, 2012 NEW

This was one of the last hotels we stayed in at the end of a busy trip to the USA and Canada. I had stayed here about 7 years ago too. Service at the bar and restaurant was friendly, courteous and they often provided humourous chit chat which was refreshing after all our travel. We did use the Exec Lounge... More

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See 2 more reviews by tevorolevu for Toronto
Calgary, Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2012 NEW

I really enjoyed my stay at the Hilton. The location was perfect - walking distance to everything you need and many major attractions and shopping. My room was on the 31st floor with the most amazing view of the CN Tower - perfect at night as I could see it beautifully lit from my bed. The windows were dirty which... More

Was this review helpful? Yes
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your time in Toronto and had a great stay! We appreciate your feedback regarding the window washing schedule - it is always a challenge to assign the most appropriate date in our Canadian climate. In fact, the... More

Vancouver
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 20, 2012 NEW

awesome pool , awesome restaurant located in the lobby. Great room and a super comfortable bed. More

Was this review helpful? Yes
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! We appreciate your business and we hope to see you again soon! Warm wishes, Edwin Frizzell General Manager More

Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
Reviews in 20 cities Reviews in 20 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW

Everything about this hotel was pretty standard, with interior decor falling behind new trends. Customer service not the greatest. Scenic elevators are great. For its standard rate absolutely not worth it, but we got it at a good discount, so we find it okay for the price we paid. Overall met our expectations but failed to exceed them. STANDARD ROOMS:... More

Was this review helpful? Yes
See 4 more reviews by prudenttrav for Toronto
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Thank you for taking the time to share your comments with us! We will certainly share them with our team and utilize them for future renovations to the hotel and to coach our customer service team members. Our goal is meet and exceed the expectations of all customers - please do accept our most sincere apologies... More

Rio de Janeiro, RJ
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 19, 2012 NEW

Terrible service, smelly carpet in the rooms, no minibar in any of the rooms, noisy, full of youngsters and bums. More

Was this review helpful? Yes
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Please do accept our apologies that your experience with us was not up to the usual high standards to which our team aspires. I do hope that you had the opportunity to share your comments regarding the carpet condition with our team while in the hotel so that our Housekeeping Management could address the issue immediately.... More

Yorba Linda, California
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 17, 2012
1
person found this review helpful

One star goes to its location; convenience, center, and connected through PATH that's stroller accesible. Pool was not bad too. Another star goes to ONLY: Trina the front desk lady who really went the extra miles to make sure we got the best experience, Steve who pleasantly helped us moving the rollaway bed twice from one room to another also... More

Was this review helpful? Yes
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 24, 2012

Dear Trip Advisor Member... Please do accept our sincere apologies that your experience with us was well below the usual high standard of service and acommodations for which our hotel is well known. Although our concierge services are provided by a outside partner, we will certainly be sharing your comments with them as this level of service does not meet... More

Saskatchewan, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 13, 2012
1
person found this review helpful

The Toronto Hilton is a 32 story property located at the edge of the financial and at the beginning of the entertiment district. This makes the location excellent for either business or pleasure. This property is modern with a wood theme for the décor of the bedrooms. They have two scenic elevators which give you a super view of Toronto’s... More

Was this review helpful? Yes
See 6 more reviews by Teacherbear for Toronto
Edwin Frizzell, General Manager at Hilton Toronto, responded to this review
May 17, 2012

Dear Trip Advisor Member.... Thank you for taking the time to share your feedback with us! We greatly appreciate your thoughful comments and suggestions and will certainly review them with our entire team. Please do accept our apologies for the temporary closure of the Executive Lounge during your visit. The installation of new carpeting throughout the lounge has added a... More

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Additional Information about Hilton Toronto

  • Hilton Hotel Toronto
  • Toronto Hilton Hotel
  • Toronto Hilton
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Price Range: $$

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