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Hilton Toronto

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145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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1 room 1 guest
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Hilton Toronto
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2,080 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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Ottawa, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

They tried, they really did; but the one thing they couldn't/wouldn't do was upgrade. I suspect it was because the only suites available are not "suites" at all; but rather a room with a television on a stand that "separates" the room into 2 places. This is not the normal definition of Suite nor is it Hiltons I would imagine... More 

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HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear MichelleCaylee ... Dear Traveler ... Thank you for reaching out to share this constructive feedback on your recent stay with us. We have noted your comments regarding the need for a "facelift" and apologize for the housekeeping issues you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort... More 

Dubai, United Arab Emirates
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in two adjoining rooms with our children. The hotel is located in a very central location. The rooms are very spacious with amazing views of TO. The service was really good as well from front desk to room service. Only minor negative is the lack of five star touches on extra towels/bathrobes etc... hence the very good rating.

Was this review helpful? Yes 1
HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear Fuad71 ... Thank you for taking the time to share your feedback with us! We appreciate your comments and will certainly share them with our team! We look forward to the opportunity to welcome you back whenever your travel plans include Toronto! Have a great day! Andy Loges, General Manager More 

Ottawa, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here with my two boys for a Toronto touring getaway. Beautiful, clean room - high quality linens and towels. Excellent central location - 10 min walking distance to most attractions, with lots of restaurants/services nearby. Staff was very helpful - free early check in to stash our luggage, concierge service to help us find the closest McDonald's for... More 

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HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear crewof4 ... Thank you for taking the time to share your review with us! I'm so pleased that you enjoyed your time at the hotel and in Toronto! Our team works very hard to "share the light and warmth of hospitality" with each and every guest! I'm thrilled that you felt this spirit during your time with us! We... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is ok, still overpriced for what you get, Wifi for some reason is a optional thing and not just included. Only stayed based on ease for a special event, would prefer to stay somewhere cheaper based on what we really got.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear Shailesh M ... Thank you for reaching out to share this constructive feedback on your recent stay with us. We appreciate your feedback regarding the cost of our wireless internet service. If you are a Hilton HHonors member, you are automatically entitled to complimentary WiFi. If not, sign up for Hilton HHonors at the Front Desk and get free... More 

Huixquilucan, Mexico
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed a few days during the PanAm Games 2015. The hotel is great! The rooms are really comfy and offer great views of Toronto. Lots of near restaurants. Lots of attractions in a walking distance. The Executive Lounge is really functional (good breakfast and happy hour -- the alcohol is not free).

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HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear SergioMorilo ... Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! The PanAm Games were very exciting and a wonderful summer event in our city and it was nice that you were able to stay with us during... More 

A TripAdvisor Member
2 of 5 stars Reviewed 6 days ago NEW

If you just need a hotel to sleep in, we're 4 people with 4 big bags, after we did out check out, we went out to get a van taxi, the guy at the door wanted to get us 2 taxis instead of one van, so I told him we need a van please, he answered "you have to call... More 

Was this review helpful? Yes 1
HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear Traveler ... Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I'm disappointed to hear that you encountered some challenges with your departure experience and apologize for the response you were given when trying to secure a van taxi for your party of 4. I... More 

Columbus, Ohio
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a well run place to stay. The room was terrific, and they gave two bottles of water adapt with only Silver Card. It's a 10 min walk to the C Center and 5 min to great eateries. I did not visit the bar--too busy with convention. Ride the glass elevators-it's fun.

Was this review helpful? Yes 1
HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear Kevin A ... Thank you for taking the time to share your experience with us! I'm pleased that you enjoyed your time in Toronto and the overall services and accommodations at the hotel during your week-long stay! We do hope that you will visit us again whenever your travel plans include Toronto! Have a great day! Andy Loges, General... More 

Brampton, Canada
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in a standard double room for 5 nights. This hotel is right in the heart of downtown Toronto near the entertainment and financial districts. Email reminders about upcoming stay as well as upgrades were very helpful. Front desk staff were extremely friendly and knowledgeable, providing excellent customer service. When you enter the hotel, there is a wonderful and refreshing... More 

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HiltonYYZ, General Manager at Hilton Toronto, responded to this review

Dear DinaMBS ... Thank you for taking the time to share your experience with us! I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations! You wrote quite a detailed review on the hotel, our location and overall what to expect .... well written and very informative. Thank you!!! We do hope... More 

Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

My daughter and I stayed here for 1 night, as we were in town for the One Direction Concert. Check-In was quick and painless. Front Desk staff was friendly, answered all my questions with a smile, and gave me a map of the area, as we came in on the GO train and planned on walking everywhere. We were able... More 

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear TRVLINCANUCK: Thank you for your review! We are renovating our bathrooms starting in November. I can't wait!!! Regards, Beth Osborne Director of Operations More 

United States
Level Contributor
117 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The corner room we reserved was not only enormous, but also had a fantastic view of CN tower! The only downside was that you could hear the elevators from the room but it was not a deal breaker. First night, we dealt with some noisy neighbors but that's really no fault of the hotel. The weather was beautiful, so we... More 

Was this review helpful? Yes
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear YKL1: Thank you for your feedback. Our lounge has live music every Thursday and Friday starting again in September. I'm glad you enjoyed yourself!! Regards, Beth Osborne Director of Operations More 

Hotel Review Summarization

What travelers say

  • Executive Lounge(32)
  • Cn tower(27)
  • Very nice(21)
  • Room service(12)
  • Great location(8)
  • Junior suite(4)
  • Outdoor pool(4)
  • Friendly and helpful(4)
  • Front desk staff(3)
  • Great view(3)
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Deluxe Queen Room (32)
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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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