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Hilton Toronto

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145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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Hilton Toronto
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1,895 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Florida, Florida
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have consistently stayed at this property for a minimum of six weeks for each of the last 3 years and I believe that the guest experience is defined not only by the facilities but the staff. I want to specially recognize Aurielia from Housekeeping and Rubenia (Ruby) from the Lounge for their attention to detail and superb customer serivice.... More 

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Trinidad
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Staying at this hotel was amazing. Other than being in the heart of downtown and the financial district of Canada the staff at this hotel made me feel nothing but at home. My every need was very well taken care off, especially by the housekeeper assigned to my room (Aurelia) who did a very spontaneous job. I've stayed at many... More 

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Springhill NS
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would highly recommend this hotel. Staff are very courteous and helpful and we had a magnificent stay. The room was very spacious and spotlessly clean. Bathroom is lovely. Theatres, ballpark, Union Station, shopping, and many restaurants all within walking distance. I would definitely stay here again and would highly recommend this hotel

Review collected in partnership with Hilton Hotels & Resorts

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Waltham, Massachusetts
Top Contributor
107 reviews 107 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here while on business. 90% of my business meetings were within walking distance from the hotel. Rooms were terrific as were the views. As a Hilton Honors member, I enjoyed the Executive Lounge which included a continental breakfast and treats and drinks between 5-7pm. While the entire staff was great, I want to signal out Mary who greeted... More 

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Montreal
Top Contributor
52 reviews 52 reviews
52 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I tend to avoid these types of large hotels as they're often extremely busy, impersonal, and provide average room quality. I took a chance here and was a little disappointed. As a Hilton gold member, I was hoping for an upgrade to the newly renovated executive floor rooms, which was not possible at check-in. That's understandable, and the front desk... More 

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Ontario
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed recently for four nights on business. Have stayed at this location on a number of previous occasions and this time was as good as the first. The hotel is centrally located within walking distance of most Toronto attractions. Hotel is very nicely decorated and clean. Had Jr. Suite with king size bed which was very comfortable as were the... More 

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schplinky
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great stay at this hotel over the weekend. The rooms were great and we had a wonderful view from room 2218. The beds were very comfortable and the hotel was quiet for sleeping. Unfortunately, this appears to be one of those properties that only runs well if there are no problems. When we checked out on Sunday,... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall a good overnight stay, however overbed reading light and light for makeup mirror did not work. Reported it at checkout... hope it's fixed for your stay! Room was clean and comfortable, did not experience any of the hotel amenities as was there on an organized conference.Checkin and checkout were fast, though checkout through the TV set was not working.

Review collected in partnership with Hilton Hotels & Resorts

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Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

Rooms were dirty - garages not emptied from previous guests with horrible musty smell in room. Mirrors were streaky and doubtful that shower was recently cleaned (hair was noted). Dust on every flat surface. Would not have stayed if conference was not in same location. Will not stay again. Would not encourage any company to mass book within this hotel.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Heather, I am very concerned to read your review on the lack of cleanliness in your room. This is not the standard we are known for. I have sent you a personal email regarding this issue. Regards, Beth Osborne Director of Operations More 

San Diego, California
Top Contributor
82 reviews 82 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Comfortable and clean hotel, centrally located to explore Toronto. Hotel is convenient for business and leisure. Friendly and courteous staff. Huge executive lounge. Can find little fault with this choice. Rooms are more spacious and nicer than nearby Doubletree by Hilton.

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear mehaul11: Thank you for sharing feedback on Trip Advisor. I am glad to hear that you liked our newly renovated Executive Lounge! Regards, Beth Osborne Dierctor of Operations More 

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