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Hilton Toronto

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145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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1,968 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This location is perfectly located at walking distance to all important places to visit. The view to the Tower (room 2003) is perfect. Staff was very helpful and friendly (specially the housekeeping). My only complaint is the amount of light in the room, at night or with poor natural light the yellow light don't help, you need to use the... More 

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Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed overnight on a weekend recently. Despite it being a busy time of day when we checked in, the service at the front desk was friendly and efficient. When we inquired about leaving our bags at the hotel the next day - so we could sightsee and honour the check-out time without bags in tow - we were readily... More 

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Montreal, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were at the Hilton for 2 nights and we were really satisfied with our stay: clean, confortable room, quick check-in and check-out. The kids loved the pool (and the adults did too). The kids also got a treat on the first evening from the very nice lady at the check-in and they will have big expectations next time we... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A very average hotel. Rooms are tired and worn out, though the bed was comfortable. Rooms are the standard US khaki brown - the same the world over in US chains. So boring! Sound proofing was poor so street noise and corridor noise was all too easily heard. Food average, staff average if somewhat disinterested. Conference facilities adequate. Good location... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Ottawa, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Room and food quality what you'd expect ... very good but not exceptional. This particular Hilton's strength is exceptional staff. Competent, friendly, and willing to go the extra distance to make each stay a great stay.

Review collected in partnership with Hilton Hotels & Resorts

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Belvidere, New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Lovely rooms, great meeting areas downstairs and right in the center of it all! You can even access the underground mall, Eaton Center, from the hotel!. There were so many other things within walking distance but I ran out of time. Would definitely stay there again.

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Whitby, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean, comfortable hotel. Very nice outdoor pool and patio (although we did not get a chance to use it) Central location very convenient to shopping, waterfront and entertainment. Staff was very polite and the check in and check out procedure was efficient. I would recommend this hotel to any visitors to Toronto.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kingston, Canada
1 review
5 of 5 stars Reviewed 1 week ago

From the parking valet to the front desk check-in to the restaurant staff,all were welcoming,caring and enthusiastic. I was especially impressed with the young female staffer who was in charge of the restaurant seating on Sunday morning June21st. We were a party of 9 and she made sure we were accommodated smoothly and pleasantly at a very busy time period.... More 

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Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago

Complaints: 1. The rate we were quoted for a room was $359.00 & it was suppose to be a corner room with a lake view & marble jacuzzi tub. We ended up paying $399 for no view. Very disappointing . 2. Construction & loud noise through out the evening. 3. No water bottles in room (Would have been happy to... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Jessica G: I sincerely apologize that you did not enjoy your stay with us. I am emailing you a personal email to get more details so that I can follow up on your concerns. Thanks for letting us know! Regards, Beth Osborne Director of Operations More 

Fredericton, Canada
Level Contributor
121 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is fine overall, good central location close to the Eaton Centre and public transportation.The room was clean although the bottom of the tub was flaking. The internet was awful - it is over $14/day and did not work consistently. Disappointing and inconvenient for a business trip. The outdoor pool is a nice feature, and the buffet breakfast is... More 

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