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Hilton Toronto

4.0 of 5 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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1,707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Rooms are old and dirty... expensive food and room service...poor service overall far better hotels in Toronto for less money its not up to hilton standard. The hotel is more of a convension centre than somewhere to stay for business or leisure

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Ottawa
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed at the Toronto Hilton several times over the past few years and have learned to request a room away from University Avenue. The receptionists have always granted that request and given us nice rooms away from the street noise. This visit we had an additional reason to be pleased with the staff. We accidentally left our i-pad... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This was a little crazy on my part but my kids and drove from the states to Toronto about 1500 miles from home. Great bonding time long ride. When we arrived at the hotel check in was a breeze. The pool at the hotel is huge your kids will have a great time.

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Toronto
1 review
4 of 5 stars Reviewed 1 week ago NEW

My firm held our national business conference at the Hilton Toronto this past week. The vent was a wonderful success. The food service was excellent and the staff, from the coat check staff to the serving staff for the buffet food tables were fabulous. It is often difficult to have the selection interesting and healthy and appeal to a large... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We came this weekend for a trip away from home in the city (and for a surprise proposal!). a nicer room was requested for the event and they did not disappoint with a beautiful view of the cn tower, large king bed and room. The room is extremely clean, with all amenities provides. One thing: the room comes with a... More

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Los Angeles, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

it was an amazing time the customer service was unbelievable and the restaurants in the hotel are amazing ..especially the restaurant TUNDRA and RUTH STEAKHOUSE.... I love the pool area and gym in the hotel ..I will totally recommend this hotel.....

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear kuro0: We are pleased to hear that you enjoyed the hotel and the restaurants! I hope congratulations is in order!! Regards, Beth Osborne Director of Operations More

Saskatchewan
Top Contributor
54 reviews 54 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a business conference. Check in was fine. The room was okay but dimmly lit and hard to find plug ins to charge electronics. No wifi that I could figure out. I had two very big problems with the room. The street noise was terrible. Traffic, including garbage trucks and a church chiming every hour. So a... More

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear SK_Sun_Girl: Thank you for posting a review on Trip Advisor. Clearly communication broke down within our housekeeping department. I sincerely apologize. We are putting a new lighting package with lots of outlets in all of our guestrooms next year. Regards, Beth Osborne Director of Operations More

1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel, right downtown and within walking distance of many attractions such as Eaton Centre, Hockey Hall of Fame (a must see), etc. Also right across the street from the Four Seasons Centre and Canadian Opera.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear zivk0n: We are happy to hear you enjoyed Hilton Toronto! Hope to see you again soon! Regards, Beth Osborne Director of Operations More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The Hilton Toronto is well located in the centre of town, in walking distance to all downtown visiting places. It features a indoor/outdoorpool on the first floor deck. Rooms are modern and well equipped with all necessary conveniences. Although it boosts a type of bistro restaurant on ground level, it is not very cosy as it opens to top to... More

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Andre_Doris: Thank you for reviewing our hotel on Trip Advisor. We will certainly see what we can do to make our restaurant more cozy! Regards, Beth Osborne Director of Operations More

Saint Thomas, Ontario, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My boyfriend and I travelled to Toronto for the weekend to celebrate our anniversary and to attend the Royal Winter Agriculture Fair. After our 2.5 hour drive we finally arrived at the hotel and we were informed that our standard F-150 would not fit into the parking garage. This would have been fine if the hotel had informed us about... More

Was this review helpful? Yes 1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Brianna T: Please accept my apologies for the awful experience you had while visiting our hotel. I have forwarded your comments to my Front Office Manager. He will be reaching out to you through the Hotel's Guest Survey portal. Regards, Beth Osborne Director of Operations More

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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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