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Hilton Toronto

4.0 of 5 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
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Hilton Toronto
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1,821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, Canada
1 review
4 of 5 stars NEW

The hotel, amenities, rooms, location were all very good. The staff was warm and friendly. The quality of food and service were as expected of such a hotel in this location. I had one issue on a "mix up" with the valet parking on departure which did cause anxiety as for timing to leave. However despite this I will return... More 

Review collected in partnership with Hilton Hotels & Resorts

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Ottawa
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was heaven after a series of unfortunate events at the Sheraton Center. We were delighted to have such a comfortable, professional stay at the Hilton right down town Toronto. We had clean conditions and excellent customer service. Do not hesitant booking at the Hilton Toronto, after such a rotten stay at The Sheraton I can't even believe that it... More 

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Sadie242: Being fiercely competitive, we all enjoyed reading your review at our operations meeting this morning! Thank you for sharing!! Regards, Beth Osborne Director of Operations More 

Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Full disclosure is that this is my preferred place to stay when I am in Toronto. I love the location which is close to the Financial and Entertainment District. It is accessible by the PATH which is great in the winter. I was particularly impressed this trip as I arrived quite early in the morning and was going to store... More 

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear JoBrampton: Thank you for making us your choice of hotel in Toronto! The construction in the lobby is complete and we have direct access to the underground PATH again! See you again soon! Regards, Beth Osborne Director of Operations More 

Alliston
Contributor
20 reviews 20 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

our family stayed here for a Saturday night. Excellent location as you can walk everywhere ... We went to the Hockey Hall of Fame and toured Queen a West after dinner. Kids loved the indoor outdoor pool. Service was great. Room clean, we just needed more towels since there was four of us

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Mekk34: I am pleased to hear you all enjoyed your stay in Toronto! There is so much to see! I will pass on your comments to the front desk about the difference the extra towels could have made for you all. Regards, Beth Osborne Director of Operations More 

St. John's, Canada
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location in the heart of downtown. Upon arrival at noon, I was told my room was not ready and I someone would call me when ready (I gave them my cell number). At 1:30 I checked again and staff person was on lunch and room still not ready. Long story short, I finally got in my room at 3:00!... More 

Was this review helpful? Yes 1
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Gnatsum: I am very disspointed to hear that we did not follow up with you to get you into a room sooner. I have shared your feedback with my operations team so that they can put some procedures in place to prevent this from happening in the future. Regards, Beth Osborne Director of Operations More 

Toronto
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

While the common areas are newly renovated and lovely the rooms could use some work. The furniture is quite dated and the bathrooms are especially old - the tub was ancient and the water pressure was terrible. The beds, however, are extremely comfortable.

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Laurelmcg: Your feedback is important to us, thanks for sharing! We are currently renovating all of our bathrooms. In a few months, we will have new desks, chairs and lighting in the rooms as well! Please feel free to request a room with a renovated bathroom next time! Regards, Beth Osborne Director of Operations More 

London
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Not my usual Toronto hotel but very close to the business venues in the downtown area. Slightly alarmed when I arrived - they had my booking but claimed they were full! Eventually found a room. As a Brit I know the outside temperatures in January are unbelievable but still I felt cold all the time and the aircon thermostat didn't... More 

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear ManInSuit: I understand your frustration with the cost of the WIFI. It is a brand requirement...at the moment. However, if you were to stay on our Executive Floor, the WIFI and breakfast are included in the rate, which may be an option for you. Regards, Beth Osborne Director of Operations More 

Maple, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

Breakfast was below average, the sitting area was cold, the guests coming in and out from the main lobby, was casing the restaurant to be cold. suggestion to have a double door in the lobby preventing this to happen.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear George K: Thank you for providing us with feedback on our restaurant. We currently have an engineering firm analyzing the air pressure and flow in our lobby to rectify the cold air issue. In the meantime, we have added heaters to the restaurant in the past few days and it seems to have helped. If you have any further... More 

Marathon, United States
1 review
4 of 5 stars Reviewed 1 week ago

Executive lounge staff at this hotel get to know regular guests by name and provide excellent service with a smile, always a friendly greeting. Menu selections vary and food quality is always very good. Hotel location is on the PATH (underground walkway) and accessible to many downtown business buildings without walking outside in weather or hailing cabs.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear Tamara C: Thank you for your review! Our Executive Lounge is awesome and it is largely due to the fabulous team that work there! I will share your comments with them! Regards, Beth Osborne Director of Operations More 

1 review
2 of 5 stars Reviewed 1 week ago

Hilton was very good a taking reservation but not good at holding one (Sinfield got it right) T.V didn't work, Window blinds didn't close, Heat didn't work, Breakfast was terrible and Staff not very helpful......good luck with your stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonYYZ, Manager at Hilton Toronto, responded to this review

Dear 564josephd: Thank you for alerting me to issues you encountered at our hotel. I have sent you a seperate email for more details so that I may do an investigation. Regards, Beth Osborne Director of Operations More 

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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel
Hotel Style:
#26 Luxury Hotel in Toronto
#30 Romantic Hotel in Toronto
#30 Family Hotel in Toronto
#33 Business Hotel in Toronto

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