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Westin Harbour Castle

4.0 of 5
1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Hotel amenities
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Ranked #27 of 119 hotels in Toronto
4.0 of 5 stars 881 Reviews
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881 reviews from our community

What travelers say about this hotel
  • Very nice(21)
  • Cn tower(18)
  • Room service(18)
  • Air Canada Centre(17)
  • Valet parking(16)
  • Union station(12)
  • Lake view(10)
  • Breakfast buffet(10)
  • Heavenly beds(9)
  • Great location(9)
Traveler rating
    316
    319
    146
    63
    37
Only show reviews for Family (140) | Couples (256) | Business (220)
Date Rating
NATJAYW
Toronto
Contributor
13 reviews
7 helpful votes
4 of 5 stars Reviewed January 5, 2012

Had holiday party at westin harbour castle. I feel the banquet or halls need renovation. Very old looking... Surrounding the hotel very nice view. We did not stay over night. Just felt that the halls should be renovated, considering it is one of the best hotels in toronto. More

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RKhote, General Manager at Westin Harbour Castle, responded to this review
January 9, 2012

Dear guest, I am sorry that the holiday party you attended didn't give you a flawless impression of our hotel. We pride ourselves in offering excellent customer service, menus and facilities and I am sorry that evening did not match your expectations. Next time you visit the hotel, I would really like you to let me know of the date... More

TLLcanada
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed January 4, 2012

I visited this hotel in September 2010. Esthetically it is a beautiful hotel and it's location on the harbourfront is wonderful. The meals I had there were better than most hotel food I had ever experienced and would highly recommend it as a convention or wedding venue. I had room service on my first evening and the food came HOT... More

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RKhote, General Manager at Westin Harbour Castle, responded to this review
January 9, 2012

Dear guest, Thank you for sharing the details of your stay with us and thank you for trusting our hotel during your stays in Toronto. However, I am really sorry to hear about the disappointed room you had. As you mentioned it, customer service does mean a lot to us and I am delighted that our team offered you a... More

PolarBear777
Ottawa, Canada
Contributor
19 reviews
2 helpful votes
4 of 5 stars Reviewed December 30, 2011

Huge convention hotel along the waterfront. A bit far from a good selection of restaurants and bars. Good facilities, but no Club Lounge. Not a bad hotel, but I would rather stay at Sheraton Centre. More

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SusanM643
Edmonton, Canada
Contributor
15 reviews
1 helpful vote
4 of 5 stars Reviewed December 29, 2011

I have stayed here now several times for business. Exactly what you can expect from the Westin. Great bed, clean and good location. Good restaurants around and good access to downtown buildings. Room service was just okay. More

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RKhote, General Manager at Westin Harbour Castle, responded to this review
January 9, 2012

Dear Susan, Thanks for posting your comment about our hotel. We always appreciate loyal guests who take the time to share their experiences online. I am sorry to hear that room service wasn't excellent and will definitely mention that to the team. Looking forward to your next visit, Warmly, Rekha Khote General Manager Westin Harbour Castle More

MelstaCanada
Montreal
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed December 29, 2011

I have stayed multiple times at the Westin in Toronto, whether with a large group or with a few friends and it has never disappointed me. The location is great and the rooms are very decent. I have found the breakfast buffet to be a little too pricey/too blah... so I always opt to walk downtown TO where there are... More

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jmrun1126
Pittsburgh, Pennsylvania
Contributor
20 reviews
8 helpful votes
3 of 5 stars Reviewed December 24, 2011
1
person found this review helpful

This is a Westin with some great staff members but some issues with attention to detail. I found it for a real bargain on Starwood's website, so I prepaid for a king room. However my plans changed and I then needed two double beds and since it was prepaid and nonrefundable, I could not make the change myself. An email... More

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RKhote, General Manager at Westin Harbour Castle, responded to this review
December 28, 2011

Dear Trip Advisor Member, Thank you for taking the time to share some thoughts about your most recent stay with us. I am delighted to hear that our associates provide you with excellent service. It is our hope that all our guests leave us feeling well cared for. However, I do appreciate your additional feedback. You have outlines some areas... More

JCG123DXB
Dubai
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed December 22, 2011

Always stay at Westin when visiting Toronto. Top quality bed and very clean. Central location as well - better in summer but always consistent. Expensive parking and no free wifi?? Whats up with Starwood hotels and wifi? More

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wrngames
Aberdeen
Contributor
12 reviews
11 helpful votes
4 of 5 stars Reviewed December 21, 2011

This hotel is nice and close to the tower and to other attractions. It has a good restaurant and coffee shop inside with a small shop for last minute souvenirs and soft drinks if you need any. It is aalso very close to the rocket tram system but is only an additional five min walk or so away from th... More

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47Sandy
Sudbury, Canada
Contributor
20 reviews
6 helpful votes
4 of 5 stars Reviewed December 21, 2011
1
person found this review helpful

I don't know if I was expecting too much, but I was disappointed in my stay at the Westin Harbour Castle. I found it too busy when we got there, we used the valet parking but the front entrance is so full of people and cars. I found the rooms are not great, they are small and well used. They... More

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Sundodger43
Dubai, United Arab Emirates
Contributor
13 reviews
7 helpful votes
3 of 5 stars Reviewed December 20, 2011

The downtown location of this hotel makes it ideal for the business traveller. It has 900+ rooms so it's huge and very busy, typical big city hotel. The rooms had been upgraded though the colour scheme would not suit all, especially the wardrobe doors that looked more like a military filing cabinet! Upon checkin we had apparently opted for no... More

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Westin Harbour Castle Also Known As

  • Westin Hotel Toronto
  • Westin Toronto
  • The Westin Harbour Castle
  • Westin Harbor Castle Hotel Toronto
  • Toronto Westin
  • Westin Harbour Castle Toronto
Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada

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