After having an excellent stay at the Westin Ottawa, we were extremely disappointed with the level of customer service at this hotel. On a previous visit to Toronto we had an enjoyable break at the Westin Prince, but chose this hotel for its central location. A good example is the breakfast service, we were shown to our table by someone... more

When we first cheked in we were assigned a room which was so noisy because of the air conditioning that we could hardly stay there awake!! So we complained and we were changed to a new room. However it was not so clean, with dust everywhere and stained sheets. Room service always pass in the afternoon (or they does not... more

We were on the 33rd floor with great views of the lake and the city, and yes the sugar factory but then this is a lakeside location and up until a few years ago the whole area was industrial. I liked the position handy for all that downtown Toronto has to offer as long as you don't mind walking a... more

This is an excellent hotel located along the waterfront. The bathroom was upscale with nice toiletries, a granite countertop, etc. Good sized room with a very comfortable 'chaise longue' and flat-panel tv. Very good breakfast buffet in the main restaurant (The Mizzen). The location is not ideal for walking into town, as you have to walk under the highway (it's... more

My Girlfriend and I stayed in this hotel for a week on our recent visit to Toronto. We got this room through hotwire and I think the rate we got for the room couldn’t be beaten. The room was large, with a king size bed, LCD TV, desk and chair and other seating. The room was very clean and the... more

I went to toronto with my wife and my 5 yeard old son, stayed in westin for three nights. As we were travelling from montreal , we took a train and union station was five min from hotel, just walket to it. hotel was nice outside and grossly visible. some reviews, i read before i went ,claimed it was difficult... more

Went on this trip with parents and really enjoyed the stay. The hotel is by the harbour so its easy to take the boat tours. Upon check-in, we were pleasantly greeted by the staff. I believe his name was Gus. He was very well mannered and professional. Since i booked this room with Hotwire, i asked what room we got.... more

This hotel is in an excellent location right on Harbourfront. Check out the FREE concerts on the weekend during the summer. We stayed to go to the CNE and took the streetcar (just across the street) right into the exhibition grounds. Don't drive as the traffic is crazy. We had to pay $30 extra to get a water view. Be... more

My husband & I loved the hotel. We had a room on the 30th floor that had one window that faced the needle & the other faced the water. When it turns dusk the needle changes colors & is beautiful to watch. When the moonlight hits the water it is just as beautiful. Everyone at the hotel was very polite... more