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The Westin Harbour Castle

4.0 of 5 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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2,380 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Harbour Castle
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The service we recieved while being on a week long trip was definitely the best at the Westin, the staff were exceptional at making just our one night there pretty memorable. After going to the Raptors game we came back to our room with complimentary drinks and snacks, great effiency with our luggage and vehicle. The room was beautiful with... More 

Was this review helpful? Yes 2
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Sarah M. Thank you so much for the kind comments about your stay with us at The Westin Harbour Castle. We're delighted to hear your stay was flawless and we love the picture you sent along with your review! Please let us know the next time you are coming via Facebook: /WestinHarbourCastle or Twitter @WestinToronto so we can welcome... More 

Kitchener, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in the South tower. My room was clean and the beds comfortable. The food was excellent both at the lobby bar and for the conference meals. My only complaint would be their Caesars, the rimmer isn't great, the flavour flat, and it lacks creativity in the garnish department.

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Cerealgirl108 Thank you for your comments on your stay with us - we're delighted to hear you enjoyed your time and will be sure to mention your comments to our restaurants and bars team in order to improve our guest satisfaction rates. We hope to welcome you back soon. Be well, Tim Reardon More 

Waterdown
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Pretty much any interaction I've had with a staff member here has been awesome. Everyone is very friendly, warm and helpful, from the front desk staff to the bellhop to the valet parking. Amazing bed, great coffee available in the lobby, and one of the better hotel breakfasts I've had in Toronto. The 24-hour access to the pool is fabulous... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello staker2 Thank you so much for your positive feedback on your recent stay with us. We're so delighted to hear about your pleasant experience and look forward to welcoming you back in the future. Next time, let us know you're coming on Facebook /WestinHarbourCastle or Twitter @WestinToronto so we can welcome you! Be Well, Tim Reardon More 

Fairfax, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has a great location, right in the middle of everything, and a beautiful view if you're on the lake. Even though it's large, with two towers, we had no problem with lines or elevators or parking (though the parking is expensive). We were there early before check-in but the front desk, particularly Rechelle (we were tired and my... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi hinda3, We're so happy to hear you enjoyed your stay with us at The Westin Harbour Castle. We look forward to welcoming you and your husband back again very soon! Be sure to let us know you're coming on Facebook /WestinHarbourCastle or Twitter @WestinToronto so we can welcome you! Be Well, Tim Reardon More 

Hamilton, Canada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Pulling into the covered entrance I was immediately impressed by how beautifully decorated it was. We arrived an hour after regular check in time to avoid lines, however there was a small wait to get parked as there was a line of cars. Check in was quick and easy. Emilia at the front desk was very friendly and welcoming. She... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Mariana113, We appreciate you taking the time to review your stay with us. We're delighted to hear you had a great experience from the moment you arrived and especially with Emilia at check in - we will be sure to pass on the message to her! Thank you for your feedback in regards to ways we can enhance our... More 

Senior Contributor
26 reviews 26 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've gone to Toronto for work twice - and they put me in this hotel twice. Absolutely amazing. We always get a view of the water, and the beds are oh so comfy. This is the only place I will stay when I am in Toronto. It's close to downtown but far enough away to get a good sleep with... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Thank you for taking the time to review your stay with us Alana N! We appreciate your kind comments and will look forward to welcoming you back to The Westin Harbour Castle again soon. Be Well, Tim Reardon More 

London, Canada
Top Contributor
61 reviews 61 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was not my first stay here. I have stayed at this hotel a number of times over the past 15 years for conferences and leisure and have never been disappointed. The service and cleanliness has always been consistently good. My husband and I stayed in a king bed room #3314, east facing (view of the lake to the south... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

hello juliaca, Thank you so much for your wonderful comments about your stay with us at The Westin Harbour Castle! We're so happy to hear that you enjoyed your stay and that you were able to get out and explore the local area. We look forward to welcoming you back again very soon. Be well, Tim Reardon More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here for the weekend and the check in staff was very polite and professional. I believe her name is Ashley. Very attentive and helpful. She made our stay worth while. Downside was the restaurant on the 38th floor sent i and my fiance away because we got there at 10:50pm when it clearly stated that they close at... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi NikkiandSosa2014, Thank you for your comments on your stay with us! We appreciate your feedback, and we will definitely pass these comments on to our team here at the Hotel. The restaurant you're referring to, Toula - is actually run by a third party but we will be sure to mention these comments to them for their review. Thank... More 

Regina
Contributor
11 reviews 11 reviews
3 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed here for a few days to attend a conference. The rooms are clean and basic but with a surprising lack of amenities for the price range. You get shampoo, conditioner and lotion in the bathroom and some coffee pods etc. but that's about it. The room is nothing special. Clean with a moderate quality bed, a desk, dresser... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Caelan1 Thank you for reviewing your stay with us at The Westin Harbour Castle. We appreciate your comments and would like to assure you that we take all of our valued guests comments seriously and we look forward to reviewing these topics with our teams here to further improve our quality of service. We hope to be able to... More 

Meaford, Canada
Top Contributor
57 reviews 57 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 21, 2014

I stayed here for a week for a union convention. The hotel is pricey and you do not have a microwave or fridge in your room. We had two to each room and the room was fine for the amount of time we were in the room. We could not get our WIFI to work even though it was paid... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Kym P, We appreciate you taking the time to write about your recent stay with us. We're happy to hear you were able to get out and enjoy the city during your stay and that you took advantage of our close proximity to the PATH - a great new feature available to our guests. We hope to have the... More 

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Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#17 Spa Hotel in Toronto
#25 Romantic Hotel in Toronto
#27 Family Hotel in Toronto
#27 Luxury Hotel in Toronto
#34 Business Hotel in Toronto

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