A very overwhelming checking in experience..from the valet parking, to checking in,,to trying to get my luggage to my room...NOT IMPRESSED!!! I HAVE TRAVELLED TO SEVERAL PRESTIGIOUS MOTELS but never felt so overwhelmed as MY EXPERIENCE HERE. I felt I had no control over anything Room still had someone elses items left in the shower, i even expressed my concerns... More

We recently stayed at this hotel and found it to be a 10! It was in an amazing location, so much within walking distance - Eaton Mall, Blue Jays Stadium, CN Tower, Hockey Hall of Fame, lots of good food establishments close by, and of course the lake & harbour right at your fingertips. The staff was always eager to... More

We were shocked by our experience here having stayed at another International Westin, which was excellent, less than three weeks ago. The problems began when we arrived. The valet parking was very good. When we entered the hotel and went to the gold and platinum card level check-in, the problems began. I was not recognized by the staff as a... More

stayed at the Westin a few years ago to attend a Bon Jovi concert at the Air Canada Centre. We booked a deluxe corner room which was quite nice and spacious. The room was very clean and comfortable. We had a beautiful view of the Lake Ontario and Toronto Island. We ordered room service for supper and it was delivered... More

Valet, luggage, check-in. All very nicely done without a hitch. We were upgraded (by chance) to a corner room with a full view of the water and the island. We loved the desserts at the bar in the lobby, but the service was slow and inattentive and food and drinks were pricey. The concierge could have put forth more effort,... More

I stayed here while attending a conference at the Toronto Metro Convention Center. It’s not that close to the convention center but a conference shuttle was provided so it was a good choice. The hotel itself is typical Westin and very nice. I was upgraded to a junior suite with a harbor view which was very nice. The front desk... More

We stayed at the Westin Harbour Castle recently while our daughter was participating in the 2012 Volleyball Nationals. We asked for an upgrade to our room while checking in and received a beautiful, corner room on the 23rd floor with an amazing view of the lake and the CN Tower. The wall of our room was all windows and the... More

The Westin Harbour Castle is typical for the Westin chain - nice, clean rooms and decent service. This hotel differs from others in the other (and the chain) in a few key ways. First, the location is along the waterfront. Although great for my wife and I take take strolls along the water and a ferry across to the islands,... More

My wife and I stayed at this hotel for 3 nights while in Toronto. The location is great with a number of things to do within walking distance. The rooms were clean and well appointed and as with most Westin Hotels - the bed made you not want to leave. Room service quick and the food quality good. Search around... More