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The Westin Harbour Castle

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1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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The Westin Harbour Castle
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The Westin Harbour Castle
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2,494 reviews from our community

Traveler rating
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    85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We go toToronto fen and this is by far my favorite hotel. It's large, it's busy, but the staff are very friendly, efficient and knowledgeable. The rooms area clean, in good condition, most comfortable beds ever. Get a water view room, it's beautiful. The hotel is close to everything so perfect to leave and walk to all the attractions or... More 

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Stratford, Canada
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Over March break stayed a night with my family at this property. I was disppointed with the lack of service. My husband and I were very underwhelmed. When we checked in we were rushed through and no information was provided. We stay at hotels often since we travel and usually we are provided information of the hotel at check in.... More 

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Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed for a night in Toronto in this hotel. It is a convenient location for downtown. It is very clean and ver nice service. It has a good breakfast with good choices. I would recommend for a business trip where you need to be close to the downtown area.

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Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The atmosphere upon walking into the hotel was a bit off-putting with the tacky music playing. It was also playing in the elevators. Maybe some people like it but the music was not my kind of music. They were helpful in letting me check in early and it was quick process for me. The pool and hot tub are in... More 

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Hertfordshire, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

We have just come back from staying at the Westin Harbour hotel. On arrival we was given a lovely upgrade and had a fab view of the lake. The room was large and clean and had an iron/ironing board/ hairdryer/ lots of towels/water/tea& coffee making facilities .The hotel staff were helpful and pleasant. The only downside was the food and... More 

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Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had the most amazing time at the Westin Harbour Castle this past weekend. I went to celebrate and briefly mentioned to the front desk member, Rechelle, the reason, and she sent a wine and cheese platter with a card to my room. I was beyond words because she went above and beyond to make my stay EXTRA special. Based... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi LS905, We are delighted to hear that Rechelle was able to deliver service above and beyond your expectations. Thank you so much for taking the time to write such kind comments about your visit. We look forward to seeing you again soon. Be well, Tim Reardon More 

Sarnia
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We went to to the Westin Harbour Castle this weekend and had a wonderful time! The lobby is huge, beautiful and bright! The staff are extremely friendly and very helpful. The room we had was on the lake side on the 26th floor and we had an amazing view. The room was very clean and fresh and the bed, oh... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Thank you for your review Shamni! We appreciate you taking the time to write such kind comments about your experience. We hope to welcome you back again in the future. Be well, Tim Reardon More 

Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Upon arrival, the lobby was busy as there must have been a tournament in town. Few clerks at the desk made the check in line long and no one really knew where to stand so people were cutting in. We checked in early which was nice and the beds were comfortable and clean. We were given a complimentary kids movie.... More 

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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stay at the Westin Harbour Castle hotel several times each year when we are in need of a get-away, but don't have the time or luxury to travel. Our latest stay was a weekend in February, 2015. This hotel is in an excellent location within walking distance of many wonderful restaurants and also the Eaton Centre.... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Good afternoon Anne-Marie E, Thank you so much for your review. Your feedback is very important to us and we're happy to hear you enjoyed your visit. We appreciate you commenting on many different aspects and we look forward to welcoming you and your husband (and dog, Pepper) back for a visit soon! Be well, Tim Reardon More 

Top Contributor
168 reviews 168 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had a long weekend with friends here. It's right on the lake and our lakeside room was great! Of course the view was beautiful of the lake with the island. After reading a bunch of reviews that were not so great I couldn't wait to get here. It's The W and it was as I expected. The lobby was... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Shefra, We are delighted to hear that you enjoyed your stay at the Westin Harbour Castle. We appreciate your valuable feedback and hope to welcome you back again very soon! Be well, Tim Reardon More 

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