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The Westin Harbour Castle

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1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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The Westin Harbour Castle
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The Westin Harbour Castle
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2,573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chichester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for a short leisure trip and the hotel room was clean and tidy. I would recommend upgrading to a "lake view" room. It is worth it. They represent good value for money. The staff were very polite and friendly. the breakfast buffet was very good especially the concierge lady, originally from England, who's name escapes me!!! The... More 

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

All was good. Comfy bed, nice view, quiet hotel, breakfast room service was on time, food was alright. I expected to be impressed a bit more. The staff were nice but again there was "nothing to write home about". I did not feel special, or highly valued, not was the staff particularly kind or gallant. Simply good.

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Thank you for taking the time to review your experience with us clclcl2015. What you describe in your review certainly isn't up to the standards we are known for here at the Westin and for that we truly apologize. We hope you'll give us another chance to welcome you back again so that you can leave feeling better than when... More 

Toronto, Canada
Contributor
20 reviews 20 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location of this hotel is ideal as you get a fantastic view of the lake and of the downtown area depening on which room you get. We were lucky enough to get a room with a partial view of both and absolutely loved it! The check-in was smooth and hotel staff were very professional and friendly. The valet service... More 

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hello Sane3, First off, thank you for taking the time to review your experience with us. We are happy to hear that you enjoyed the area and some of the Toronto attractions and views. We are terribly sorry to hear about your less than heavenly sleep experience, and hope to have the chance to make that up to you in... More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed as a couple one night at the Westin Harbour Centre. Getting into the hotel was an absolute nightmare- the ramp is way too busy, parking is absolutely hectic (and not a safe space), lineups too long. Once we managed to get into the hotel we encountered less than pleasant staff at the reception desk. The room itself was... More 

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Good morning Sanja O, Thank you for taking the time to review your recent stay with us. We are terribly sorry to hear about your unpleasant welcome experience and we hope to make this up to you in the future. We appreciate our valued guests feedback as it helps us continue to improve and enhance our guest experience. We hope... More 

Charleston, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The bed and bedding were absolutely amazing - so comfortable and plush. I got great sleep. The hotel staff were super friendly and amenable. A nice walk to the action (probably a mile out and back, at least). The fitness room was very well-equipped - probably one of the best I've seen in a hotel. My only "complaint" is how... More 

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Good morning Jen W, Thank you so much for taking the time to review your stay with us. We appreciate your comments and feedback and truly look forward to welcoming you back in the future. Be well, Tim Reardon More 

Trinidad
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Average rooms but nice lobby and restaurant. Bellmen courteous and helpful. The view from my room was gorgeous overlooking Lake Ontario. There are shops with close vicinity so one has to walk a bit to find some good food or shop. Hotel is average for the price in my opinion.

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hi donnawalters, Thank you for taking the time to review your stay with us. We appreciate your comments and look forward to reviewing them with our team. Next time, be sure to take advantage of our close proximity to the PATH, Toronto's underground walkway that connects us to the downtown core in minutes. We hope to welcome you back again... More 

Yarmouth, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel from May 3-9 while at a national convention.The lobby and the hotel is very busy,but the staff are very nice and helpful.The rooms are nothing fancy but the beds are as advertise HEVENLY.I usually do not sleep that great at hotels but from the first night to the last I slept like a baby.The room... More 

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Thank you for your review Brian N, we appreciate your valued feedback about your stay! We are delighted to hear about your Heavenly bed experience and that you were able to sleep well throughout your stay. We hope to welcome you back again in the future. Be well, Tim Reardon More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Room lovely, excellent bed had a good nights sleep, bathroom and room very clean. Hotel in good location by water. Near to good places to eat, but ate in Hotel, good food really enjoyed our time in Toronto, as walked everywhere as hotel was central

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hi Jan4004, thank you so much for your review and kind comments. We appreciate your feedback and hope to welcome you back again soon. be well, Tim Reardon More 

Vancouver BC Canada
Top Contributor
85 reviews 85 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I've stayed here about 55 nights so far this year. Being on the lakeshore, it's a bit of a walk to the financial district and AIr Canada Centre, but one advantage is that it's much quieter at night. The PATH now gets you almost all the way to the hotel, which is absolutely important in the winter and a real... More 

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GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hello ThreeFromVancouver, We really hope you're a valued SPG member if you've already stayed with us 55 times this year! Thank you so much for taking the time to review your stay with us, we are happy to hear that you were able to get out and explore the area and take advantage of our PATH access! We look forward... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Westin Habour Castle Hotel is superbly located in the heart of downtown Toronto and is close to a plethura of attractions that are within walking distance. The Ripley's Aquarium, Rogers Centre, CN Tower, Hockey Hall of Fame, Centre Island, Union Station. Air Canada Centre are all within a short walk. The hotel is in amazing shape, very clean and... More 

Was this review helpful? Yes
GMWestinToronto, General Manager at The Westin Harbour Castle, responded to this review

Hi Mschuetz, Thank you so much for taking the time to review your stay with us! We would love to share your kind comments about your stay on our social media channels if you grant us permission to do so! Please send an email to experienceteam@westin.com if this is okay with you. Thank you again for your review, we look... More 

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