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The Westin Harbour Castle

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1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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The Westin Harbour Castle
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The Westin Harbour Castle
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2,525 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (674)
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Reisterstown, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I have stayed at many hotels around the world and this one ranks up in my top 5! The service was outstanding!! From check in to the concierge, the staff couldn't do enough for us. The hotel was immaculate and our suite was pristine. Can't say enough great things about this place. And, right on the harbour front!

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Melbourne, Australia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed for 2 nights at the Westin Harbour Castle in a huge king room with a side view of the Harbour. Checkin was easy, and the concierge was very helpful giving us information about sights and things to do in Toronto. The main hotel bar on the ground floor, which overlooks the harbour is busy but a good spot... More 

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Top Contributor
54 reviews 54 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very welcoming at the front desk. Somewhat disorganized at the Valet parking, when we arrived and when we left. Management should look into this area, but friendly enough. Rooms have finally been refurbished, not completely finished in a professional manner, but at least updated. Likes: Upper floors have great views of the city, Lounge is great and relaxing, Beds are... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello mike1iron, Thank you for your review. We appreciate your feedback on your experience and we're sorry to hear that it was not a perfect stay for you. We hope that the next time you visit our bellmen will be at the top of their game and offer a sincere and organized service as should always be the standard. We... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

i took my mother for her 70th birthday to Toronto and picked this hotel. Very happy I did so, it was excellent in every way. Very comfortable, very quiet at night and great views from the room. Location is also fantastic. I'm amazed at some of the negative views such as photo ID for using credit cards. What's wrong with... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi ArlanKotb, Thank you for taking the time to review your stay with us! We are so happy to hear that you and your mom enjoyed your visit (happy belated 70th birthday to her!). We hope to have the chance to welcome you back again soon. Be well, Tim Reardon More 

Sylvania, Ohio
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed last weekend with husband and our teen son. beds were doubles and were too firm for our liking, but you can't beat the location of this place. We walked to the Air Canada Centre, Hockey HOF, Eaton Shopping Center and the Entertainment district. Concierge gave good recommendations for food based on our preferences and the workout facility was probably... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Barb T, Thank you for your review, we are happy to hear that you enjoyed the location and were able to get out and enjoy some of the many attractions Toronto has to offer. We hope to welcome you and your family back again soon. Be well, Tim Reardon More 

Guelph, Ontario, Canada
Top Contributor
97 reviews 97 reviews
23 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It was hard getting to the front door, given all the road re-construction in the area, but once I pulled up to the main entrance, the hotel employees were all about service. From them opening the door of my car, to removing my suitcase from the trunk and directing me indoors, I felt special. Check-in staff were friendly and efficient,... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Denise M, Thank you for your comments. We appreciate you taking the time to review your stay with us. We are sorry about the lack of TV service during your stay but we can assure you that our team was working on this issue diligently to get it back up and running. We hope you enjoyed your work seminar... More 

Chappaqua, New York
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Long time business hotel, keeps everything current. Room is high quality, as is lobby and hallways. Bathroom spacious and shower head excellent. Bed exceptioally high quality. Rooms face lake or back to the city. Lobby bar excellent, but service just fair. Hotel gym very high quality, sauna and steam room excellent. Pool kid friendly and lap lane, but a bit... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Thanks for taking the time to review your stay with us mv645. We appreciate your comments and hope to welcome you back again soon. Be well, Tim Reardon More 

Surbiton, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Having flown in to Bill Bishop airport, this hotel made for a short commute. On arrival staff were very warm and welcoming. I asked for a room on a high floor with a view and the clerk on the desk gave us a room on the top floor overlooking the lake - great result. The twin room was spacious with... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Pequenamujer, Thank you for your kind comments. We are delighted to hear that you enjoyed your stay with us and that you had the opportunity to get out and explore some of the attractions that Toronto has to offer. We hope to welcome you back to the hotel again soon. Be well, Tim Reardon More 

London, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a good location if you plan to visit the islands or fly in via Porter. Rooms are clean and on the decor has been updated since last there a few years ago. Great view of the lake and islands from our room. Staff is friendly. The in-room movie service did not work; bathroom is small, otherwise... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

katelondon22, Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed the location and the ease of travelling via the City Centre airport at Billy Bishop. We hope to welcome you back again soon. Be well, Tim Reardon More 

MI
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I expect more from Westin hotels. Our stay at the Harbour Castle was below average for Westin stays but average among other Toronto hotels that I have stayed. Issue#1 Waiting in a line for 10 minutes to check in. (I timed it!) Issue#2 Concierge that was standing at his desk/work station told me he had ended his shift and couldn't... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Good afternoon Teacherdavison, Thank you for taking the time to review your stay with us. What you describe in your comments certainly aren't up to the standards we are known for here at the Westin, so for that we must apologize. Your feedback is very important to us so we appreciate your honesty so that we can deliver this information... More 

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