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The Westin Harbour Castle

4.0 of 5 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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The Westin Harbour Castle
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The Westin Harbour Castle
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2,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Very noisy on these occasions. Guests allowed to run amok. Security support is poor and not effective. Comfort of regular guests is low priority. Staff friendly. Can take a while to check out and street access is by steps for pedestrians

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Guy H, Thank you for taking the time to review your stay. It's through comments like yours that we can continue to enhance and update our guest service and experience. We're sorry to hear that there were issues with noise and security during your stay. please know that we have addressed these concerns with our leadership team so this... More 

Sault Ste. Marie, Ontario
Top Contributor
172 reviews 172 reviews
63 hotel reviews
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent a weekend here for a quick getaway with friends. The hotel was spotless, staff were great, rooms were nice, and the view of the water (if you're on that side) was fantastic. If you're going to watch a game at the ACC, it's a perfect spot to go from (even the NHL team the Leafs were playing were... More 

Was this review helpful? Yes 1
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi MSkinner, We are happy to hear you enjoyed your stay at The Westin Harbour Castle and we hope to be able to welcome you and your friends back again in the near future! Happy Holidays! Be Well, Tim Reardon More 

England
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly, efficient and helpful staff. We stayed for 5 nights and were helped by the concierge to book ice hockey tickets, general advice about restaurants and attractions - he was lovely and all the recommendations were excellent. We just booked a room without breakfast which is not a problem as there is a coffee shop in-house or a Tim... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello loveluxurybedding, Thank you for taking the time to review your recent stay. We are delighted to hear that you were able to get out and enjoy the area that surrounds us here at The Westin Harbour Castle and are happy that you found it easy to walk to and from these great attractions. We hope to have the chance... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed at the Westin Harbor over the weekend of Dec 13 2014. The staff were way above amazing for their hospitality. The staff at the Westin look and act like they love their job. It makes me feel more relaxed in that kind of atmosphere. Our room was very accommodating. Clean,good view of Lake Ontario and... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Good morning Ken D, Thank you so much for your kind comments about your stay at The Westin Harbour Castle. We are delighted to hear that you and your girlfriend enjoyed your time with us and we hope to welcome you back again soon! Be well, Tim Reardon More 

Chatham, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We had heard the Harbour Castle was dated. We had heard it was overpriced. Both of those assertions are wrong. We had an excellent weekend stay. Our check in and check out were quick, and our room was extremely clean and quiet. After other weekends of being woken up by partiers, at the Westin, we never heard a single peep.... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello IDKSPK We appreciate the nice comments about your recent visit to Toronto! Though we understand that our parking rates may seem high, we can assure you that they are competitive with the area, if we charged less there would be less space in our lots for our guests which could be worse as it is hard to find other... More 

Chapel Hill, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed here for dozens of nights over several years. Usually very enthusiastic about using a terrific workout facility. But for the past 2 weeks, the length of this stay, the cardio machines have continually been unable to tune in any television channel. The staff has been alerted to this (4 times by me!). Sometimes the problem gets corrected... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Perry C, Thank you for taking the time to review your stay with us. It's through comments like yours that we're constantly able to enhance and update our guest services and experience and we appreciate your honesty. Rest assured that your comments have been seen and we will look forward to reviewing these comments at our next leadership meeting.... More 

Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

There is an impressive Entrance and Lobby. The rooms are nice,clean ,with ample size bathrooms. It is a good value in Toronto. The views of the lake and atmosphere in the lobby are pleasing. The staff are outstanding.They go out of their way to help and make you feel valued as a guest. The views of the city at night... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Mary G, Thank you for taking the time to write such kind comments about your stay and our associates. We hope to have the chance to welcome you back to The Westin Harbour Castle again soon. Be well, Tim Reardon More 

san francisco
Top Contributor
81 reviews 81 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical Westin. Clean rooms, Good service. Restaurants leave a bit to be desired. If I ever go back I won't eat at the hotel. On the water and just a few blocks walk to several really good restaurants.

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi aliveinsf, Thank your for your review. We appreciate your feedback and we're glad to inform you, that in the beginning of 2015 we will be launching brand new menus in the Chartroom and also in Mizzen. These menus will have dishes inspired by Chef Corbin Tomaszeski and they're sure to be delicious. We look forward to welcoming you back... More 

La Grange, Illinois
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff does it right at this hotel!!! Maybe it is that Canadian courtesy that I was told about. All my questions were answered politely and not rushed and that really made me feel special. Great room, greater view, attentive staff and none of this anti-American sentiments at all. Really loved the time spent here, and I usually don't spend... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi Ken T, We're delighted to hear you had a pleasant stay with us at The Westin Harbour Castle. Be sure to let us know the next time you're planning a visit on Facebook /WestinHarbourCastle or Twitter @WestinToronto so we can welcome you. Be well, Tim Reardon More 

mississauga
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with family and children. Right when you pull up its class, I recommend the valet as its only 10.00 more, and they will take out the luggage from your car. We had three rooms, two had a small adjoining entrance which is great bc the kids left the doors open and could enter rooms. We didn't have... More 

Was this review helpful? Yes
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

hello theshannons_k, Thank you so much for taking the time to write about your experience with us at The Westin Harbour Castle. We appreciate your feedback, it's through comments like yours that we're able to constantly update/change our guest service and experience standards for the better. We're glad you were able to get out and explore the city a bit... More 

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Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#17 Spa Hotel in Toronto
#25 Romantic Hotel in Toronto
#26 Family Hotel in Toronto
#27 Luxury Hotel in Toronto
#34 Business Hotel in Toronto

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