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The Westin Harbour Castle

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1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
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The Westin Harbour Castle
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The Westin Harbour Castle
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2,530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at this hotel as part of a bachelorette weekend. We had three rooms booked and really wanted them close together. When we arrived and checked in, the staff was excellent - they upgraded our room (as my mother was a starwood platinum member) and ensured all three rooms were very close together (almost next to each other). I... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This Hotel is located right along the Harbour in Toronto Ontario. When arriving it was hard to find the parking area since there is a condo right near it. Once we found the parking which is to the left of the Entrance we were amazed at the quantity of people wanting to park. You had a choice between 35 dollars... More 

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London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a couple of days recently as part of our Toronto stay. Location: Right on Lake Ontario and easy access to all major sites as Toronto is a small and easy city to get around. Hotel: Outside looks like a typical 60's / 70's concrete monolith but company has done a good job in refurbishing interior and rooms... More 

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Toronto, Canada
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent two nights at the Westin. Had a room looking east but still could see the lake. Looks great in the water with all the ice and snow. Good was good. Clean and comfortable. The bed was pretty noisy when turning over while asleep. Woke me up a few times. The heating system was also very noisy. Overall, decent sleep.... More 

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Chicago, Illinois
Top Contributor
118 reviews 118 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a large "convention" hotel, but arranged in two towers with fairly small floor plates, does not feel overwhelming. The pedestrian approach to the hotel is a bit shabby, with uneven, grimy steps, but the lobby and public areas are spacious, bright and cheery. By room was spacious and well maintained. I LOVE Westin's Green Rewards program where you... More 

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Reisterstown, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at many hotels around the world and this one ranks up in my top 5! The service was outstanding!! From check in to the concierge, the staff couldn't do enough for us. The hotel was immaculate and our suite was pristine. Can't say enough great things about this place. And, right on the harbour front!

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Melbourne, Australia
Top Contributor
72 reviews 72 reviews
25 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for 2 nights at the Westin Harbour Castle in a huge king room with a side view of the Harbour. Checkin was easy, and the concierge was very helpful giving us information about sights and things to do in Toronto. The main hotel bar on the ground floor, which overlooks the harbour is busy but a good spot... More 

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Top Contributor
54 reviews 54 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very welcoming at the front desk. Somewhat disorganized at the Valet parking, when we arrived and when we left. Management should look into this area, but friendly enough. Rooms have finally been refurbished, not completely finished in a professional manner, but at least updated. Likes: Upper floors have great views of the city, Lounge is great and relaxing, Beds are... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello mike1iron, Thank you for your review. We appreciate your feedback on your experience and we're sorry to hear that it was not a perfect stay for you. We hope that the next time you visit our bellmen will be at the top of their game and offer a sincere and organized service as should always be the standard. We... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

i took my mother for her 70th birthday to Toronto and picked this hotel. Very happy I did so, it was excellent in every way. Very comfortable, very quiet at night and great views from the room. Location is also fantastic. I'm amazed at some of the negative views such as photo ID for using credit cards. What's wrong with... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hi ArlanKotb, Thank you for taking the time to review your stay with us! We are so happy to hear that you and your mom enjoyed your visit (happy belated 70th birthday to her!). We hope to have the chance to welcome you back again soon. Be well, Tim Reardon More 

Sylvania, Ohio
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

Stayed last weekend with husband and our teen son. beds were doubles and were too firm for our liking, but you can't beat the location of this place. We walked to the Air Canada Centre, Hockey HOF, Eaton Shopping Center and the Entertainment district. Concierge gave good recommendations for food based on our preferences and the workout facility was probably... More 

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GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Hello Barb T, Thank you for your review, we are happy to hear that you enjoyed the location and were able to get out and enjoy some of the many attractions Toronto has to offer. We hope to welcome you and your family back again soon. Be well, Tim Reardon More 

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