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All 142 Toronto hotels

Sheraton Centre Toronto Hotel

4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Ranked #62 of 142 hotels in Toronto
A recent review
3 of 5 stars reviewed yesterday
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3,026 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (569)
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English first
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

Pro's: Location - excellent for shopping, dining, and major attractions in the city Club Floor - great view of the city, excellent breakfast and snacks, includes wifi (if you can get the signal) Pool - Indoor/outdoor combo so even if the weather isn't cooperating you can still swim Good value for the price Con's: Poorly trained staff Too big, too... More

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Springfield, Virginia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Good view from my suite; excellent view from the concierge lounge with very friendly staff, sumptuous complimentary breakfast and evening appetizers. I have been Their swimming going there for last 9 years. Their swimming pool is unusual. It is all year round - indoor and outdoor all in one throughout the year. It is amazing to be swimming in cold... More

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Visited the Sheraton last week for 3 days with my family for work and business. I came in pretty late at night and started by not being able to find the valet. Finally found him and checked in. Check in experience was awesome, the agent was helpful, quick and recommended room service or in house dining choices. Made my way... More

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Springfield, Missouri
Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently stayed at this hotel during a business trip. The biggest positive would have to be the staff. They were top notch always friendly and full of knowledge. The hotel rooms were decent. I've stayed in better but the bedding was exceptionally clean and the views were quite nice. Walls were a little on the thin side but didn't... More

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Calgary, Canada
15 reviews 15 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Stayed 7 nights end of Aug 2014. Room was a little run down, old carpet, very old hide a bed couch that was quite dirty. TV was frustrating to watch in the room as the sound continually cut out. Maintenance came up a couple times and tried to fix but apparently due to the cable feed change from analogue to... More

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Well located nearby restaurants and quick cab ride to Lake Ontario. As SPG member expected a but more, but friendly quick service and cannot complain, everything works, the rooms are quiet, a bit shabby chic but clean.

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Punta Cana, Dominican Republic
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just came on spending three nights at the hotel. Hotel has an excellent location, but you go to your room, you start noticing that is a little rundown. Bathroom were small, the blinds didn't close completely so the sun enters the room in the morning. TV didn't work. Wifi was $18 dollars per day which I think was a bit... More

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Sheraton is right in the heart of downtown, which caused me to stay there every week for several months. As an SPG platinum member, I had hoped they might recognize my loyalty, but I rarely was upgraded and often felt that they treated all guests as a number. The gold/platinum line was rarely working, so I often had to... More

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Gurgaon, India
Top Contributor
51 reviews 51 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My second time at this property. the very size of property is overwhelming as it is always brimming with people around. One is always afraid if one will get the type of individual service one may expect frm Sheraton in busy period. But I had a pleasant experience as hotel staff goes overboard in pampering you. They make sure that... More

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Kitchener, Ontario, Canada
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for fan expo (2 nights). Had an amazing deal on the room for the convention. I made my reservation about 2 months prior to our stay. I booked a double room with two beds online and when i got there there i was told "we don't have any clean" they did accommodate us in a junior suite... More

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Hotel Summarization (Beta)

What travelers say

  • Cn tower(52)
  • Great location(35)
  • Very nice(35)
  • City hall(30)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(19)
  • Friendly and helpful(12)
  • Club level(12)
  • Nathan Phillips square(7)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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Hotel & grounds (160)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#23 Spa Hotel in Toronto #34 Luxury Hotel in Toronto
Hotel Class
Official Description (provided by the hotel)
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Waterloo, Ontario, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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