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All 142 Toronto hotels

Sheraton Centre Toronto Hotel

4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Sheraton Centre Toronto Hotel
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Ranked #60 of 142 Hotels in Toronto
A recent review
3 of 5 stars reviewed yesterday
Ibujen Paramaribo, Suriname
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3,132 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntsville, Canada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

Just returning from a nights stay at this hotel. This trip was planned all around taking my son who is in a wheelchair to a few Mirvish Shows. We picked this hotel for its proximity to the theaters. We were disappointed by the lack of wheelchair parking so we had to pay 50,00 for valet parking to make it easier... More

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Paramaribo, Suriname
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed here several times due to the location. I find that it is just too busy. Check in can be utter chaos especially when your groups check in. The rooms are old. They have been updated but still just ok. Nice gym and great location. I only stay due to location but I gave since found other hotels... More

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Frankford, Canada
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have stayed multiple times at this hotel but this visit was definitely one of my poorest experiences. I have extremely sensitive skin and previously I was told to phone in advance to request an extra rinse - which I did 5 days in advance but this meant I had to wait until 4 to check in and it obviously... More

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Scotland
Top Contributor
63 reviews 63 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this hotel for stay in Toronto during Canadian holiday and have got today that we made a great choice, on arrival at check in we were dealt with quickly and in a very courteous way by the member of staff and allocated a lovely suite on the club level floor. The suite was very spacious and had everything you... More

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Bainbridge Island, Washington
Top Contributor
272 reviews 272 reviews
37 hotel reviews
288 helpful votes 288 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was an average Sheraton hotel room a long hike from the elevator. Bathroom has no ventilation, windows do not open for fresh air, so it is necessary to run the air conditioner 24 hours a day, and even then it gets stuffy when curtains are closed. As an SPG member I expectt some basic amenities, for instance all rooms... More

Was this review helpful? Yes 1
Newfoundland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at this hotel several times for business in Toronto. Check-in/out has always gone very smooth. The rooms are a little small, but always clean, very comfortable beds and flat screen TV. The fitness center has alot of cardio equipment, but not a great amount of workout equipment. The room service from the restaurant was great. I tried... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience at our hotel on Tripadvisor. I am thrilled to hear of all the positive aspects of your stay and the fact that you found our location and facilities to be of great convenience. I hope we have the pleasure of welcoming you back soon to the Sheraton Centre... More

Guildford
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We are currently halfway through a five night stay at this downtown hotel. The initial welcome and impressive lobby began to sour when we had three attempts at finding our 6th floor room. Third time lucky we found a hidden lift leading to the Richmond Tower. Our large room 666 ticks the basic boxes but it very dark at all... More

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Edita, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Furthermore we are excited to announce that our property will be undergoing renovations major renovations starting next month which include guestrooms as well as the hallways. If... More

Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A perfect hotel to stay at during the cold months. Have stayed here several times, my kids love the indoor outdoor pool. Best if there is son on the ground, get cold, get warm! Rooms are very comfortable, pillows are great. Access to subway, streetcar, can walk to the ACC or Roger's Centre. One of my favourite places to stay... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear guest, We would first like to thank you for your loyalty to the Sheraton Centre. I am pleased to hear that you found our guestrooms to be of utmost comfort. Ensuring our guests have a comfortable experience is always one of our top priorities and it is great to know that we were successful in delivering this to you.... More

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stay at the Sheraton Centre quite often on business and as a Platinum member of SPG I thought I would take advantage of points and have a family long weekend there. Got in later than anticipated and upon check in I was given a suite upgrade with me reward points, it was a king bed with a pull out... More

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear guest, We thank you for your wonderful review about the Sheraton Centre. I am glad to hear that you had an enjoyable stay with us and found our location and facilities to be of great convenience. I apologize in regards to any inconvenience experienced, we are in the process of rectifying the elevator issue during our property renovation. I... More

Kingston, Canada
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here late September with our 6-month-old daughter. We used a suite upgrade perk we had with SPG, so we were staying in a junior suite. For our daughter, we needed a crib. Upon check-in, I mentioned that we needed a crib in the room, but the crib wasn't there when we got into the room.... More

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear guest, We thank you for sharing your feedback with us. We are sincerely sorry to hear that you had less than favorable experience during your recent stay. I will be sure to share your comments with our management team in order to ensure our cleanliness and service standards are met at all times and make sure these errors never... More

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Hotel Summarization (Beta)

What travelers say

  • Cn tower(52)
  • Great location(35)
  • Very nice(35)
  • City hall(30)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(19)
  • Club level(12)
  • Friendly and helpful(12)
  • Nathan Phillips square(7)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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