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Sheraton Centre Toronto Hotel

4.0 of 5
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123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Sheraton Centre Toronto Hotel
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Ranked #60 of 139 Hotels in Toronto
A recent review
3 of 5 stars reviewed yesterday
Jannie13
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3,563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (760)
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The hotel has a good location and maybe that's why it all went down! End of June, plenty of festivals. The hotel couldn't handle it properly. Couldn't sleep for one hole hour during the 3 nights I stayed there. Too much noise, too many people in each of the room without any supervising! Terrible! Kids drinking, sleeping in hallways, throwing... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

Very good staff handling difiicult situations with 400+ disappointed teenagers roaming the hotel when their concert was cancelled. I do object to being offered a newly renovated room and then told the cost was $40 extra. Also the internet fee of $12.95 per room per day is ridiculous. The location is excellent and would stay there again.

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Hong Kong
5 of 5 stars Reviewed yesterday NEW

We stayed at the Sheraton Centre for 5 days in the week beginning June 15th at the recommendation of our daughter, who stayed here for a few days over a year ago. This was one of our best stays ever in a hotel, thanks to Syreeta Dhana, the Restaurant Manager. We were in Toronto for our daughter's graduation. When Syreeta... More 

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Oxford, Pennsylvania
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I arrived very late due to long airport weather delays. I'm an SPG Gold and SVO member. I had reserved a Club Floor room. When I checked in not only was the Club Floor overbooked, but there wasn't even a king bed available on another floor. Very disappointed. But the staff person who checked me in saved the day. He... More 

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Nottingham Road, South Africa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were offered an upgrade for $80/night. As this inc use of 43rd floor lounge, free drinks all day, breakfasts light suppers & free internet we figured it was worth it & it was. Lovely hotel, big comfortable rooms & best bed we have ever slept in!

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Sussex, England
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I regularly choose this hotel when staying in Toronto. Why? Lots of reasons: the staff are not the usual colourless automatons, they are encouraged to be themselves and interact with guests on their own terms. The proximity to City Hall and the Eaton Centre are great advantages, as is being on the PATH system (the underground city that links downtown... More 

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Glasgow, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Thoroughly enjoyed our stay in May. We upgraded to Club level which allowed us access to Club Lounge including breakfast. Very central hotel. We didn't have a car so no problems with parking. We walked or used a taxi.

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Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel has always been pretty good. Now it is going under some renovations and the rooms that have been renovated are beautiful. The ub lounge, although an extra cost is really a nice touch. I recommended it indeed.

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Vancouver, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed at this Sheraton while visiting Toronto for a wedding. We found it very centrally located downtown. The room was recently updated and the staff was very helpful. Many good restaurants nearby.

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Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Large impersonal hotel situated near CNN tower and other attractions,aimed at business/conference guests.Lobby large and frantic like Las Vegas hotels.I had a refurbished room with usual bathroom amenities,tea/coffee machine but no free Wi Fi.Bathroom would benefit for more lighting over the tub.Arrived at the hotel with a group to find no porterage and incorrect advice given as to where my... More 

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Hotel Review Summarization

What travelers say

  • Cn tower(50)
  • Very nice(35)
  • Great location(33)
  • City hall(29)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(18)
  • Friendly and helpful(12)
  • Club level(11)
  • Nathan Phillips square(7)
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