We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 141 Toronto hotels

Sheraton Centre Toronto Hotel

4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Sheraton Centre Toronto Hotel
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Sheraton Centre Toronto Hotel to your Saves list
Ranked #60 of 141 Hotels in Toronto
A recent review
5 of 5 stars reviewed yesterday
SylvieFrancois444 Ontario Canada
Write a Review

3,361 reviews from our community

Traveler rating
    882
    1,327
    710
    293
    149
See reviews for
615
916
242
997
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (694)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3361)
  • Mar-May only
    (677)
  • Jun-Aug only
    (1047)
  • Sep-Nov only
    (953)
  • Dec-Feb only
    (684)
All months
Ontario Canada
Top Contributor
351 reviews 351 reviews
42 hotel reviews
647 helpful votes 647 helpful votes
5 of 5 stars NEW

Stayed at this hotel for a conference. Check-in was smooth and was informed of the hotel plan and activities nearby. This hotel has a great location in downtown Toronto, right in front of the beautiful and original Toronto Town Hall. During wintertime there is a skating rink at the Nathan Philips Square situated in front of the Hotel on Queen... More 

Was this review helpful? Yes
Halifax,Nova Scotia
Top Contributor
220 reviews 220 reviews
87 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed on 15 th floor with lovely view of city hall. Quiet and clean rooms. Hotel is being renovated starting higher floors. Great location esp during winter months Have stayed several times and throughout the city's other hotels. Nice middle of the road property.

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your review! We hope to welcome you back again soon! David Connor General Manager More 

Toronto, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here around 13 years ago for a conference and wondered if it had changed and it really hasn't except for the planned on-going interior renovation. Service was still very good, staff still friendly, and the place was very presentable. While we didn't drive to the location, the valet parking sign appeared a little strong at $50, but I guess... More 

Was this review helpful? Yes 2
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your review! I'm thrilled to hear we could welcome you back after 13 years! Your generosity and patience at check-in was certainly appreciated! I'm very pleased to hear that you thoroughly enjoyed your time with us, and we can't wait to see you again in the future! David Connor General Manager More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for a work function. I stayed here a few times and I must say there was lots to enjoy. The rooms are comfortable and clean. The cleaning staff is very nice and friendly. The staff at the front desk was very friendly and made me feel very welcome and comfortable. The food served was also quite good.... More 

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Candice, Thank you for your kind words! I'm very happy to hear that you enjoyed your stay with us! I am, however, very sorry about the confusion you had with our associates concerning the gluten allergy. I will be sure to pass this message along to ensure that all of our associates are fully aware of our gluten free... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I love Toronto and was so excited to stay here. Checked in to a $50 valet- even the Ritz Carlton doesn't do a $50 valet, which makes me wonder why this hotel needs to do an even pricier one. The girl who checked me in was really nice, offering to sigh me up for the rewards program with Starwood, and... More 

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Kristen, Thank you for taking the time to share your experience with us - it is reviews like yours that will allow us to continue bettering ourselves! I'm very sorry to hear that we were unable to meet your expectations. I certainly understand your frustrations, and I will be sure to pass along your feedback to the management team... More 

Madrid, Spain
Top Contributor
90 reviews 90 reviews
85 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Somewhat clumsy check-in process with computers that kept on freezing, but good recovery by the staff. Its a very large hotel and you feel a bit lost. Food options are OK, not great. Overall the hotel is fine, though unmemorable. A typical corporate hotel.

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your review! We certainly strive to be memorable, and I'm very sorry your stay fell short of those expectations. I hope you will consider staying with us again so we can really wow you! David Connor General Manager More 

Stratford, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I love to stay at this hotel because of its location. It is conveniently located on Toronto's Path, so you can so easily walk to so many things. We had theatre tickets for one night and the Royal Alexander Theatre is less than a 3 minute walk from the Path. We visited Ripley's Aquarium. We took a... More 

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Mary Anne, Thank you very much for your review! I'm happy to hear that you enjoyed your stay with us! I'm very sorry to hear about the service you received while dining - I will be sure to pass along your comments to ensure this does not happen again! We look forward to welcoming you back! David Connor General... More 

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I recently stayed at the Sheraton over the weekend and I was not impressed the minute I got there, we were in a rush and had to valet and to our surprise valet was $50.00 bucks!! the rooms and super small, we just got a queen room and the room is so outdated, the bathroom doesn't even have a fan... More 

Was this review helpful? Yes 3
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Chris, Thank you for taking the time to share your experience with us. I am sincerely sorry that your stay fell short of your expectations. I am happy to tell you that we are currently undergoing guestroom renovations! The updates you are looking for are currently in the process! I hope you will consider staying with us again so... More 

Petaling Jaya, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room package doesn't include a wifi but Anastasia from the receptionist help us to have a complimentary wifi connection. The room is clean but needs a little update on the wallpaper and decoration.

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your kind review! I am very pleased to tell you that we are currently undergoing renovations that will give our rooms the updates you are looking for! We hope to welcome you back soon! David Connor General Manager More 

Shropshire, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Location fantastic, central to everywhere. All the amenities you need for a long or short stay. The greatest asset of this hotel though - the staff. Nothing is too much trouble, for any of them. There would honestly be too many names too mention if we credited all those who had made our stay truly marvellous but Jonathan, Bles, Augustine... More 

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Sarah, Wow! Thank you so much for your glowing review! It's easy to be fantastic with amazing guests like you! We can't wait to welcome you back soon with open arms!! David Connor General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Centre Toronto Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Cn tower(51)
  • Great location(35)
  • Very nice(35)
  • City hall(30)
  • Valet parking(21)
  • Room service(19)
  • Club lounge(19)
  • Club level(12)
  • Friendly and helpful(12)
  • Nathan Phillips square(7)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Cheap Tickets, Starwood, Hotwire, BookIt.com, Despegar.com, Hotels.com, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Centre Toronto Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto
Hotel Style:
#20 Spa Hotel in Toronto
#33 Luxury Hotel in Toronto

873 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (862)
Viewed
Room/suite (289)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (177)
Viewed
View from room (121)
Viewed
Bathroom (48)
Viewed
Dining (23)
Viewed
Pool/beach area (9)
Viewed
1:31
Videos (3)
Viewed
Other (187)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay