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All 141 Toronto hotels

Sheraton Centre Toronto Hotel

4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Ranked #60 of 141 hotels in Toronto
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
Rhonablxxx Sarasota, Florida
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2,764 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sarasota, Florida
Senior Contributor
30 reviews 30 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Lucky to have club privileges. Stayed on 40th floor. Fabulous view. Club lounge was excellent with great, friendly service. The gym is one of the best hotel gyms i have seen, including a beautiful heated pool that is half in and half outside. The hotel is very big with many connections to adjoining buildings, streets and shopping, which offers protection... More

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Holland, Michigan
Top Contributor
53 reviews 53 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

As you would expect this is an old property and it looks like it has been a while since it has seen any upgrading. The HVAC didn't work, my room was too warm while other were way too cold. The tub control was loose and it was a crap shoot to see what the temperature was going to be. The... More

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Montreal, Canada
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Big hotel but they know what they're doing. Great service, comfortable rooms and link to the underground is a great asset. Stayed here on business. Location is ideal for down-town access to shopping and food.

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Chardon, Ohio
1 review
2 of 5 stars Reviewed 3 days ago NEW

Upon arrival, check in was quick and friendly. We checked into our room and it was not as nice as I would have expected. The carpets were stained, paint splatters on the floor from the last remodel and a bit dingy. We were in a suite and the sleeper sofa was dirty, cushions were all worn out. The mattress on... More

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Kingston, Canada
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Hotel was good, service excellent. Valet parking. Got a deal at a discount website to remain nameless. Price was awesome or so I thought :-( Parking extra $44.25 plus HST so $50 for one nights stay I almost had a heart attack. Then add $16.95 for one day use of internet and phone access plus HST so $19.15, Almost doubled... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for taking the time to submit your review. Might I suggest that, if you do not need to have unlimited in and out parking, that the City Hall lot is the least expensive option. It is also worth noting that we, like these other hotels, do offer a parking and internet package. It is however not... More

Chatham, Canada
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed 2 nights mid April, went for a charity function but made an early Birthday weekend out of it for my husband. Very easy check-in, reception was more then helpful at making sure we had everything we would need. Had a great room on the 28th floor with view of CN tower. So close to everything. Comfy bed and very... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your kind words! We wish you a very happy birthday! David Connor General Manager More

Senior Contributor
38 reviews 38 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was our first stay at the Sheraton Centre in downtown Toronto and we were very pleased. Upon checking they gladly upgraded us free of charge to a king room. The room was spacious and clean. We had an excellent night's sleep as the beds and pillows were quite comfortable. The valet parking was fast and efficient although a little... More

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19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We upgraded from standard to club for an extra $40 per night, this gave us a better room, breakfast for 2 (and our 5 year old son) with unlimited WiFi. We were also invited to the complementary 'hors d'oeuvres' each evening..all in all a great value upgrade. Staff were always helpful and polite, the central location made this a good... More

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18 reviews 18 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The high points of this hotel: 1. Beautiful, spacious lobby which is an epic center for meeting & greeting; 2. Great service with a smile; 3. Hotel responsiveness to customer needs; 4. Vast array of meeting rooms - very accommodating to our large conference. The low points: 1. The hotel is pricey; 2. The restaurant food, albeit decent, is not... More

Was this review helpful? Yes 1
Beloit, Wisconsin, USA
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

At checkin, lots of upcharge choices were offered: room with a balcony (especially to accommodate smokers), access to 43rd floor & continental breakfast, etc. Room was nicely decorated. Bedding luxurious. Lower level access to shopping mall food court gives lots of choices for casual dining.

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for your kind words. I am glad to hear that you enjoyed our decor. David Connor General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Cn tower(52)
  • Great location(35)
  • Very nice(35)
  • City hall(30)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(19)
  • Friendly and helpful(12)
  • Club level(12)
  • Nathan Phillips square(7)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Toronto
#42 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Official Description (provided by the hotel):
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Also Known As:
Sheraton Toronto
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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