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Sheraton Centre Toronto Hotel

4.0 of 5
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123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Sheraton Centre Toronto Hotel
Best prices for: 1 room 1 guest
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Ranked #60 of 140 Hotels in Toronto
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3,482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bradford
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I understand that the location of this hotel is probably what gives it its customers but for the price of our stay- the Hilton is comparable and much MUCH nicer. The only interesting thing about this hotel is its unique half indoor half outdoor pool. Other than that, I was very unimpressed with everything at this hotel. The room we... More 

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Hornby
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

If you want a Hotel with Great Service both a great breakfast Restaurant and Dinner Restaurant with walking distance to all great places in Toronto Downtown. Not to mention you can walk to the Eaton Center underground and still have great shopping on the way there. So if it's raining or snowing or just a cold day it will not... More 

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Arnprior
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Just checked in today and very disappointed. I will be here for 5 days. There's renovations going on in the hotel and they warn you about the noise between 9am and 5pm. What was really appreciated is that the girl at the check-in said it would be fine for me because I was here for the convention and it shouldn't... More 

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Travelers are raving about these Toronto hotels

Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Sheraton Centre for 1 night in May 2015 and was very pleased with the location and proximity to shopping, the business district, and restaurants. The rooms were bright and clean. My floor was undergoing renovations, so the doors and hallways were not quite as upscale. The only on-site parking option is valet at $50/night. I opted... More 

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A TripAdvisor Member
2 of 5 stars Reviewed 2 days ago NEW

Let me start with the positive, the location can't be beat and the front desk agent Marilynn was very helpful. The room we had was not a renovated room and was very dated. The lamp shade was even cracked in several areas, something so easy to replace. On our 2nd night we were woken by the fire alarm at 4:30... More 

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Oswestry, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed two nights 19th/20th May 2015, we were so well looked after, stayed on the 42nd floor fantastic the views great, and the breakfast in the club lounge, would really recommend. Plenty of places to eat. thank you

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Niagara Region
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the second time we ended up at this hotel, and we thoroughly love it. It is centrally located. Tammy was kind enough to upgrade our room as we were celebrating my husband's birthday, which again did not go unnoticed with the a bottle of wine with cheese crackers and fruit sent to our room. We were in a... More 

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Dallas
Top Contributor
90 reviews 90 reviews
42 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel for a conference I was attending. The hotel had great amenities including a nice gym, hot tub, and swimming pool. The room, while comfortable, was completely outdated. The carpet and the walls needed major updating, as did the furniture which had many chips and scratches. The hotel personnel are very friendly and inviting, and the... More 

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us. I'm very glad that you enjoyed your stay. We apologize that your experience of the guest room did not meet your expectations. I'm very happy to let you know that we're currently undergoing guestroom renovations, and the outdated rooms you experienced are getting the update you... More 

Stony Brook, New York
Top Contributor
139 reviews 139 reviews
36 hotel reviews
290 helpful votes 290 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I just returned from a 5 night stay at the Sheraton while attending a Convention at the Convention Center. I was given a room at the far end of the Richmond wing, which was quiet but a bit of a hike from the lobby. Hotel pluses: 1. Location: Close to shopping (Eaton Center), easy walk to downtown convention center area... More 

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience with us! I'm feeling sorry that we fell short of your expectations. I'm very happy to let you know that we're currently undergoing guestroom renovations, and the tired rooms you experienced are getting the update you are looking for! I hope you will consider staying with... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Its centrally located and all within walking distance; shopping, banking, eating or sightseeing. Simply love the room and the view. If possible request for higher floor to enjoy great view. Pampered with wide varieties of fine dining, fast food or seafood outlets. Wifi streaming is very good. Front liners are efficient and professional. Suitable for work or leisure. Will definitely... More 

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you very much for your kind words! I'm thrilled to hear that you enjoyed your stay with us, and we do hope to welcome you back during your next stay in Toronto! Best wishes, David Connor General Manager More 

Hotel Review Summarization

What travelers say

  • Cn tower(50)
  • Very nice(35)
  • Great location(33)
  • City hall(29)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(18)
  • Friendly and helpful(12)
  • Club level(11)
  • Nathan Phillips square(7)
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