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Sheraton Centre Toronto Hotel

4.0 of 5
123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Sheraton Centre Toronto Hotel
Ranked #41 of 138 hotels in Toronto
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2,224 reviews from our community

Traveler rating
    678
    904
    405
    158
    79
See reviews for
Families
400
 
Couples
651
 
Solo
183
 
Business
570
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Telford, United Kingdom
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
Reviews in 41 cities Reviews in 41 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 17, 2013 NEW

From check in to check out everything about this hotel was very good. We had a room on 17th floor with a great view. The room was very well furnished and kept spotlessly clean. Good quality tea and coffee was replenished daily along with a complementary bottle of water. Bed linen, towels and bathroom amenities were plentiful and of good... More

Was this review helpful? Yes 1
See 2 more reviews by Travellingirl58 for Toronto
Waterloo, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 15, 2013 NEW

Have stayed here before. Arrived Friday at 7:30 pm for a Saturday conference. Had called ahead to confirm Starwood desk would be opened, to pay for upgrade, to ensure working frig in room, to ensure full size truck would fit in parking garage, and to confirm driving directions around hotel as there is construction everywhere. Disappointed Starwood desk was closed... More

Was this review helpful? Yes 1
Holsworthy, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 15, 2013 NEW

everything for the city. Only one thing missing - that is the Bistro on 2. Went to have breakfast and it had gone. The nicest place to have breakfast - relaxing with good food and service. Sorry, do not like having breakfast in the lobby breakfast/restaraunt/sportsbar - not relaxing, I sat waiting for breakfast feeling uncomfortable - not nice. Please... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
55 reviews 55 reviews
53 hotel reviews
Reviews in 40 cities Reviews in 40 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 15, 2013 NEW

A great hotel in downtown Toronto. Rooms are generously spacious. Beds are comfortable. Location is one of the best you can get in Toronto. Close to the city hall and few walks away from the largest shopping centre in downtown Toronto, Eaton Centre. There is under passage way connected the hotel to many buildings in downtown Toronto, which means... you... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your loyalty and for continuing to keep us on the list of best hotels in Toronto. Tony Dunn, General Manager More

Atlanta, GA
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 14, 2013 NEW

Large hotel in downtown Toronto. Rooms were spacious and beds very comfortable. Quick check-in via the SPG line. They were handing out bottled water to guests as they waited in the regular line. One day had to call for towels and they were delivered promptly. Food was good in hotel restaurants. Easy walk to other city restaurants. Nice stat.

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your glowing review of us! We are thrilled to hear your 5/5 star story. Tony Dunn, General Manager More

Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed May 13, 2013 NEW via mobile

Great location; good views of Lake Ontario on front of hotel. I stayed here for a conference at the conference rate. The full rate would have been excessive for a mid-range hotel, though clean hotel. The beds were very comfortable; good air handling and good sound attenuation. Most staff were friendly and helpful. Restaurant staff not so.

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See 2 more reviews by CEA1 for Toronto
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your review. I am sorry that we did not meet your expectations in our restaurant. I hope that you have the opportunity to try us out again. Tony Dunn, General Manager More

Burlington, Ont.
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 13, 2013 NEW

I recently stayed at the Sheraton as I was attending a conference. I had the conference rate of $159. This is a very large hotel and hosts many conferences and is linked to an underground system with many shops and restaurants. The hotel itself has a steakhouse which I did not try and a pub type restaurant which has good... More

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See 2 more reviews by cedars52 for Toronto
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your review. I am sorry that you found us a little on the cold side. With the temperature fluctuating at this time of year, it becomes hard to completely regulate the perfect temperature in rooms. Tony Dunn, General Manager More

LA
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 12, 2013 NEW via mobile

I stayed here for a conference and it is a large hotel, adequately located and clean. The hotel's BnB restaurant is definitely overpriced and the service was slow but the food was good. The rooms in the higher floors have an astounding view of the city so it's best if you can stay on 30 or above. For comparison, I've... More

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See 2 more reviews by WestwoodTrekker for Toronto
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your review. I am sorry that you were not completely satisfied with your stay here. I hope that you give us another chance to wow you on your next visit. Tony Dunn, General Manager More

Surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 11, 2013

I will not be staying here again. The room was not cleaned properly. There was hair left on the toilet and in the shower. When I checked in I was offered to forfeit maid services for a voucher to be used at the end of my stay. I declined. My room was not cleaned my entire stay - quite disgusting... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your review. I am sorry that your experience did not meet our standards. I would like the opportunity to put this matter right. Would you email my colleague at stanton.singh@sheraton.com when you have a moment so we can try and win you back? Tony Dunn, General Manager More

Whitby, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2013

Overall a great experience. Clean, service was good (somewhat slow, but it was extremely busy), great location (right in downtown). Booked via priceline and had no issues at the hotel. Was in Toronto for a Jays game - about a 15 min walk to the Rogers Centre. Didn't give it a 5, because there was nothing that made the stay... More

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review
May 17, 2013

Dear Guest, Thank you for your kind words. I hope that, on your next visit, we can inspire you to award us with a 5 star review. Tony Dunn, General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Cn tower(85)
  • City hall(56)
  • Great location(49)
  • Very nice(45)
  • Room service(29)
  • Valet parking(28)
  • Fire alarm(23)
  • Club level(20)
  • Club lounge(19)
  • Friendly and helpful(17)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotels in Toronto
#26 Luxury Hotels in Toronto
#47 Business Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Also Known As:
Sheraton Toronto
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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Sheraton Centre Toronto Hotel
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