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All 141 Toronto hotels

Sheraton Centre Toronto Hotel

4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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69%
Ranked #64 of 141 hotels in Toronto
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2,935 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
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1 review
4 of 5 stars Reviewed yesterday NEW

Because of Condo,there have some mouse,and my roommate have a Canadian Stupid Cat,she didn't wash her cat almost 2 years(╥﹏╥)I stay here for...days.Some of staffs at front desk were both aloof with no smile,especially Type A people!!!!!

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waterloo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Location was perfect! Close to Eaton centre for shopping and a short walk to acquarium, cn tower, rogers centre. Indoor/Outdoor pool with hottub was very nice with deck to lounge and outdoor bar. Room was nothing special but nice. Too bad parking and wifi were extra.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The lobby was very nice, a couple restaurants to choose from right there, another plus. No breakfast of any sort was offered which is kind of a bummer because anyone that has been to Canada knows, its extremely expensive. The computers offered where helpful. .You get internet free for one hour in your room, otherwise you have to pay $15... More

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Thessaloniki, Greece
Contributor
15 reviews 15 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Arrived at 2am at a hotel and finding out that your booking doesn't count even if you have written confirmation and several e-mails about it, is not the best that can happen, specialy when you are with your family, grandparents and kids. And then you realise why Sheraton hires the executive staff. They give solutions instantly, they smile, they are... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Lefteris, Thank you for the great review of our hotel! Appreciate the kind words and very pleased to know that you enjoyed your stay with us. Hope to see you again very soon! Please stay in touch with us via Facebook and Twitter. Sincerely, David Connor General Manager More

Ottawa, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

If you plan on getting a good night sleep or are travelling with family I would ensure you are NOT located in the Richmond Tower. The Richmond Tower is very worn out and old, and it seems to be tower they commonly book all of their young adults and teenagers according to the receptionist. My family and I have stayed... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I always recommend this hotel because of the location and amazing service. The staff are welcoming and friendly. You have to try the drinks at b&b and the wine selection is phenomenal. The rooms are clean and it's worth every penny. Best part of this hotel would be the view from the 43rd floor. You have to experience the excitement... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Glaiza, Truly appreciate this fantastic review! I am very delighted to know that you find staying at our property worth every penny. It is in fact very exciting experience to start your morning coffee and paper with majestic city views. I am glad that you enjoyed your stay and hope to see you again very soon! Please stay in... More

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed 6 nights, the check in was a bit slow as there was only one checking counter open, we were given an apology for the wait and given free wifi in our room witch was a nice touch, all the staff were helpful and polite. We were on the 8th floor, we were offered a higher room but it... More

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Calgary, AB
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed here as family over the Canada day long weekend for 3 nights. The only reason we stayed here was because we had to attend a wedding across the street and the wedding party negotiated a good group rate. The staffs at check in and check out were both cold with no smile. When we checked out we were... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Helsinki, Finland
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is a bit worn out and the soundproofing in the rooms was really bad. I could hear everything from the hallways despite wearing earplugs and during my stay the hotel was fully booked which meant a lot of traffic in the hallways. Gym was nice, although I thought it was a bit of a walk away since I... More

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Dear Suvisan, Thank you for taking the time to share your feedback. I am pleased to inform that we are in the planning process of renovating our rooms and should begin closer to the end of this year. Very pleased to know that you like our location. I hope to welcome you back to our hotel very soon!... More

Kingston, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Lobbies, location, staff, are excellent, but rooms have worn stained carpets, no electrical outlets in reach of the bed, and poor layout. Not the kind of room one feels good spending over $200 for or spending any time in, particularly while awake. Desperately need rethinking and renovation. I've been in motels for under $100 with better rooms. Bed and bedding... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Cn tower(52)
  • Great location(35)
  • Very nice(35)
  • City hall(30)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(19)
  • Friendly and helpful(12)
  • Club level(12)
  • Nathan Phillips square(7)

Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Reservation Options:
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

775 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#24 Spa Hotel in Toronto #34 Luxury Hotel in Toronto
Hotel Class
Official Description (provided by the hotel)
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
Number of rooms
1377

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