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Sheraton Centre Toronto Hotel

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123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Centre Toronto Hotel
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3,690 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (799)
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London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Excellent hotel! We were able to check in at 11:00 am when we arrived! Room was clean and updated! Good size room-2 double beds. Very comfortable! Walking distance to everything. The PATH was great to get to eaton centre when it rained. Got a great deal with groupon. $150/night. Couldn't say enough positive things about this hotel. Would definitely recommend... More 

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Emacel, We are delighted to hear that you had a fantastic stay with us. Thank you for sharing your experience and we look forward to welcoming you back with us again soon. Warm Regards, David Connor General Manager More 

Minneapolis, Minnesota
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have nothing particularly bad or anything particularly good to say about my stay at the Sheraton Centre Toronto Hotel. The price wasn't bad, but it's just an average hotel. In my experience, the front desk service, food, guest rooms, lobby decor, valet service, and fitness center are all just average. I was actually excited to see that the fitness... More 

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Jay, We appreciate you taking the time to share your experience with us. I’m pleased to tell you that our hotel is currently undergoing a major renovation of all guest rooms and meeting spaces. We would love to welcome you back again for another opportunity to wow you with our newly renovated facility. Warm Regards, David Connor General Manager More 

Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

A guest name Amanda refused to serve me late night dining 15 minutes before the cut off. Unfortunate for the SPG brand, expect so much more while on business travel. The front desk seemed apologetic but quick to direct me to restaurants over .25 miles away.

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Jason, Thank you for taking the time to share your experience with us. We strive to provide the genuine Sheraton experience to all of our guests. However, I apologize for the issues you faced during your last stay. We appreciate your comments and will make every effort to ensure your next stay is flawless. Warm Regards, David Connor General... More 

Travelers are raving about these Toronto hotels

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Let's start with the WORST parking nightmare ever. You drive into this tiny, congested turning circle that is clogged with traffic, and you sit there because you can't leave your car to go check in. Word of advice: drive directly into the parking garage across the street and carry your bags to the Sheraton. Then, be prepared for a long... More 

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Andrew, We appreciate you taking the time to share your experience with us. We strive to provide the genuine Sheraton experience to all of our guests. However, I sincerely apologize for the issues you faced during your last stay. We appreciate your comments and will make every effort to ensure your next stay is flawless. Warm Regards, David Connor... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recommend club lounge what a great team, the best. Bles and the girls who are at the reception desk are wonderful. To john at the bar, To the guys and the young lady who look after the lounge, One of the best teams ever. Whilst the others go shopping I am happy in here reading and putting my feet up... More 

Was this review helpful? Yes
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear John, Thank you so much for sharing your kind words regarding your most recent stay. I'm thrilled to hear that you felt so comfortable during your time with us and enjoyed our fantastic views of the city! We look forward to welcoming you back again soon! Warm Regards, David Connor General Manager More 

Albany, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sheraton Centre Toronto Hotel for one night on Saturday, August 22nd. The location of the hotel was great. It’s within walking distance of many attractions and restaurants. However, our experience with the hotel’s customer service and room was very disappointing. We arrived at the hotel around 6:00 p.m. Saturday evening, THREE hours after check in. After... More 

Was this review helpful? Yes 3
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Jessica, Thank you for taking the time to share your review with us. I appreciate your comments about the renovation inconveniences you encountered during your stay. We would like to be able to correct this on your behalf. Please connect us at 00271receptionmanagement@starwoodhotels.com as I would like to appreciate the chance to prevent similar events from occurring. We hope... More 

New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel as part of a business delegation from India. For 3 nights, from 23rd to 25th August in room 3136. I left very early on 24th and came back late night. To my dismay, I found that my room was not even cleaned. Leftovers from breakfast were not even removed, no towels changed. I told housekeeping... More 

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Jatender, Thank you so much for taking the time to share your review. We strive to provide the genuine Sheraton experience to all of our guests. However, I sincerely apologize for the issues you faced in your suite during your last stay. We appreciate your comments and will make every effort to ensure your next stay is flawless. Warm... More 

White Lake, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I will never stay at a Sheraton Hotel again! You pay $400.00 a night you expect that the WiFi would be included. When I complained I was told in a very condescending voice "it is free in the lobby" if I wanted to sit with strangers I could have went to Tim Horton's enjoyed an inexpensive coffee. As soon as... More 

Was this review helpful? Yes 1
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to share your experience with us. I sincerely apologize for the issues you faced during your last stay. We appreciate your comments and will make every effort to ensure your next stay is flawless. Warm Regards, David Connor General Manager More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I'm a frequent traveler around the world, however, I have never ever found my room unclean as I did today at this facility. I left the room around 09:30 Hrs & was shocked to walk in at midnight to find my room as I had left it. Messed up bed, uncleaned bath etc. etc. It's terrible feeling when you are... More 

Was this review helpful? Yes 2
SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us. I sincerely apologize for the issues you experienced in your suite during your last stay. Your comments are well received and will make every effort to ensure your next stay is flawless. We hope to welcome you back to the Sheraton Centre for another stay to... More 

Burlington, Canada
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Had family visiting from out of town and decided to do an over night trip into Toronto. Always clean facilities and rooms. The restaurants within the hotel are always a great option if you do not want to be driving around the city. Since it is in the downtown area it can be busy especially in the summer.

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Cn tower(50)
  • Very nice(35)
  • Great location(33)
  • City hall(29)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(18)
  • Friendly and helpful(12)
  • Club level(11)
  • Nathan Phillips square(7)
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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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