Have stayed here before. Arrived Friday at 7:30 pm for a Saturday conference. Had called ahead to confirm Starwood desk would be opened, to pay for upgrade, to ensure working frig in room, to ensure full size truck would fit in parking garage, and to confirm driving directions around hotel as there is construction everywhere. Disappointed Starwood desk was closed... More

everything for the city. Only one thing missing - that is the Bistro on 2. Went to have breakfast and it had gone. The nicest place to have breakfast - relaxing with good food and service. Sorry, do not like having breakfast in the lobby breakfast/restaraunt/sportsbar - not relaxing, I sat waiting for breakfast feeling uncomfortable - not nice. Please... More

A great hotel in downtown Toronto. Rooms are generously spacious. Beds are comfortable. Location is one of the best you can get in Toronto. Close to the city hall and few walks away from the largest shopping centre in downtown Toronto, Eaton Centre. There is under passage way connected the hotel to many buildings in downtown Toronto, which means... you... More

Large hotel in downtown Toronto. Rooms were spacious and beds very comfortable. Quick check-in via the SPG line. They were handing out bottled water to guests as they waited in the regular line. One day had to call for towels and they were delivered promptly. Food was good in hotel restaurants. Easy walk to other city restaurants. Nice stat.

Great location; good views of Lake Ontario on front of hotel. I stayed here for a conference at the conference rate. The full rate would have been excessive for a mid-range hotel, though clean hotel. The beds were very comfortable; good air handling and good sound attenuation. Most staff were friendly and helpful. Restaurant staff not so.

I recently stayed at the Sheraton as I was attending a conference. I had the conference rate of $159. This is a very large hotel and hosts many conferences and is linked to an underground system with many shops and restaurants. The hotel itself has a steakhouse which I did not try and a pub type restaurant which has good... More

I stayed here for a conference and it is a large hotel, adequately located and clean. The hotel's BnB restaurant is definitely overpriced and the service was slow but the food was good. The rooms in the higher floors have an astounding view of the city so it's best if you can stay on 30 or above. For comparison, I've... More

I will not be staying here again. The room was not cleaned properly. There was hair left on the toilet and in the shower. When I checked in I was offered to forfeit maid services for a voucher to be used at the end of my stay. I declined. My room was not cleaned my entire stay - quite disgusting... More

Overall a great experience. Clean, service was good (somewhat slow, but it was extremely busy), great location (right in downtown). Booked via priceline and had no issues at the hotel. Was in Toronto for a Jays game - about a 15 min walk to the Rogers Centre. Didn't give it a 5, because there was nothing that made the stay... More