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Sheraton Centre Toronto Hotel

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123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
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Breakfast for 2 Included
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Sheraton Centre Toronto Hotel
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3,701 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (801)
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Greater Manchester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at the Sheraton Hotel a couple of weeks ago and was truly amazed. I have stayed in many hotels and had many fantastic experiences and The Sheraton does not disappoint and has offered me one of those fantastic experiences. From the entry level and your front of house staff to the internal staff I cannot honestly fault the... More 

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Sudbury, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

The hotel is OK. The lobby and common areas are really nice. My room was just average. Everything was clean, but also starting to show its age. A few minor annoyances, no plug by my bed, no plug on the lamp or USB. Everything else was as expected, not amazing, but not terrible.

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Manchester, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Top location, excellent breakfast, comfortable rooms etc etc etc. Really enjoyed our four night stay and even though the bill was incorrect it was eventually rectified. 5 star but needs to lose the internet fee. Have stayed in cheaper hotels that had it included.

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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Forget the passport, forget the metal detectors, and forget the hassle. We stayed in town at The Sheraton Centre for 3 days to top off the summer. Chose this location for the magnificent swimming pool which is reputed to be the biggest hotel pool in the city. It doesn't disappoint either. Plenty of new lounge chairs and a "Tiki" bar... More 

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Toronto
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It was very central. Valet parking is available as we didn't want to "subway" it in , coming from out of town with suitcases. $40 for one night, we could splurge. As expected, large welcoming lobby with several check-in employees available mid-day. We arrived at check-in / check-out time so it was crowded but we were done check-in within 10... More 

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Bangkok, Thailand
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I am a frequent Sheraton guest China, Scotland, Singapore,USA, and Canada, because their beds, internet, bathrooms, and seamless service give you a global experience you can rely on For Toronto the location is excellent most of my meetings are literally 5-10 minutes walking distance which is a huge bonus. Even a 1.00 am check in is greeted with a smile... More 

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Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed there August 26th to the 29th. I had the starhot rate from the other hotel i work at. At check in i was asked if we wanted to upgrade and i said yes thinking it was going to be worth it and it wasnt. The view was good to look at but breakfast at the club lounge was not... More 

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Saint John, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed at Sheraton Centre when taking our son to Toronto for the first time. It was a great location for our visit as you could easily walk to anywhere you wanted to see. The staff were very helpful and our room was beautiful. There was construction a few floors down which was a little disruptive but we missed... More 

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Hamilton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

great hotel....new double queen room very nice....good size... excellent beds....however, like many other reviews, it is odd how they want to charge for the internet.... you can stay in a much cheaper location, and get included wifi....strange why a higher end place still charges for wifi...its nickel and diming....not so good overall, great place, nice pool...but lose the internet fee..

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Ron, We are pleased to hear that you enjoyed your room during your stay with us. We appreciate your feedback and are always striving to provide the highest quality of service to our guests. Your input is valued - we thank you for sharing your experience and look forward to welcoming you back with us again soon. Warm Regards,... More 

Bettendorf, Iowa
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As a former Torontonian, Sheraton is a great place for tourists who want to be literally in the centre of it all. Eaton Centre is steps away, Queen Street West is a streetcar away. Subway is a walking distance. Everything is minutes away. If this is what you are looking for, then it's worth every penny. While visiting my old... More 

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SheratonCentre, General Manager at Sheraton Centre Toronto Hotel, responded to this review

Dear Guest, We appreciate you taking the time to share your experience with us and are delighted to hear that you felt conveniently situated during your visit. Your input is valued as we are always working to provide top quality service to our guests. We look forward to welcoming you back with us again soon. Warm Regards, David Connor General... More 

Hotel Review Summarization

What travelers say

  • Cn tower(50)
  • Very nice(35)
  • Great location(33)
  • City hall(29)
  • Valet parking(21)
  • Club lounge(19)
  • Room service(18)
  • Friendly and helpful(12)
  • Club level(11)
  • Nathan Phillips square(7)
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Staying in Downtown West

Neighborhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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