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Holiday Inn Express Toronto Downtown

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111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
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Holiday Inn Express Toronto Downtown
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Holiday Inn Express Toronto Downtown
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781 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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  • French first
  • German first
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  • Portuguese first
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  • Swedish first
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There are newer reviews for Holiday Inn Express Toronto Downtown
See the most recent reviews
Forestville, New York
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed September 16, 2012

My boyfriend and I stayed at this hotel over Labor Day weekend. We had a great experience! The hotel was clean and breakfast was great! Better than most continental breakfasts! The staff was very helpful in assisting us with planning transportation and answering questions we had about the city. The location was decent, about a five minute walk to the... More 

Was this review helpful? Yes
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. The best compliment that we can possible receive is that our guests can say that they would recommend us to other travelers. Thank you again for this. The location of the hotel is truly a gem... More 

Singapore, Singapore
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 13, 2012 via mobile

My wife and i have just checked out on 13/09/12 and here I am typing the review for our one night stay at this hotel. The staff here are extremely friendly and proficient. Rooms are clean (we were given free upgrades) despite the exterior looking a tad old. Breakfast was good with a good spread. Being a priority club member... More 

Was this review helpful? Yes
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. The best compliment that we can possible receive is that our guests can say that they would recommend us to other travelers. Thank you again for this. I will be sure to pass along your comments... More 

Mesa, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 11, 2012

I was there on vacation with my husband and we both liked the hotel. It was clean and spacious. The staff was always very friendly and the breakfast was great! The location is awesome…it’s close to downtown (about 10/15 minutes walk) as well as to the bus terminal and some attractions. We were on the 15th floor, which one had... More 

Was this review helpful? Yes 1
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn Express Toronto Downtown hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. We aim to provide all the comforts of home and more to our guests. We hope to have you back on your next trip... More 

Bochum, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 10, 2012

Location is quite good, we could explore Toronto by walking only. Our room was clean (by our German standards) and was spacious enough for a few nights; WiFi worked well. The breakfast was okay, but not particularly great (again, to German standards). The lobby personnel was always friendly and helpful.

Was this review helpful? Yes
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued guest, Thank you so much for taking the time to submit a review regarding the experiences you've had during your stay. We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Toronto you will stay with us once again. Tariq Azad More 

Stevenage, UK
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed September 5, 2012 via mobile

Stayed in a 2 queen bed room. Not a large room but was ok for one night. The parking is $20, which I thought was expensive, so parked in Queen Street in one of the municipal car parks and from the 9pm on a Saturday night to 3pm on Sunday, we paid $12. It was $6 for every 12 hour... More 

Was this review helpful? Yes 2
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you so much for taking the time to complete a review regarding the experiences during your recent stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We value and appreciate your honest and constructive feedback. Again, thank... More 

1 review
4 of 5 stars Reviewed September 4, 2012

Overall our stay was okay. Parking spots are really tight and you shouldn't have to pay 20 bucks per night to park your vehicule to stay with them. One flat rate should be enought I work at a holiday inn in new brunswick and our guest don't even have to pay for parking ! Don't stay on first or second... More 

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TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for your great review! We have shared it with our team at the Hotel. It's very much appreciated that you took the time and effort to mention the name of some of our wonderful Associate. It goes a very long way in all of our motivational endeavors. Our complimentary breakfast buffet is a... More 

Laval, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 3, 2012

Stayed there for a labor day 2012 weekend, hall is nice, they have Internet...on one computer in the lobby but wi-fi in rooms. The rooms look like they were made in the 70's they should invest in soap and water to clean the walls and the rugs (found a dried out something on the rug), looked like they never clean... More 

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TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the to review Holiday Inn Express Toronto Downtown. We do respect your opinion and are distressed that the cleanliness of your room was not to your satisfaction. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. We would like to... More 

Elkridge, Maryland
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 2, 2012

We stayed 3 nights visiting Toronto. Good breakfast many choices. Room adequate, no mini refrigerator or microwave.. room very dated. Hotel staff very helpful and friendly. Overall good hotel could use some updating..

Was this review helpful? Yes 1
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, The management of the Holiday Inn Express Toronto downtown hotel would like to thank you for your gracious review of our property. In the coming year our hotel will undergo numerous upgrades and improvements including renovations to the hotel room. We look forward to significantly raising the level of comfort and guest satisfaction throughout the hotel. Again,... More 

San Francisco, California
2 reviews
4 of 5 stars Reviewed September 2, 2012

Stayed for 5 days from August 25th. Good localtion . 5 minutes walking distance from famous Yonge Street. Extremely courteous staff, good spacious room and bathroom. Hotel provides good sumptous breakfast. In addition to free wifi facility,hotel also has near the reception a PC with an Internet connection and a printer for the use of all the guests. In view... More 

Was this review helpful? Yes
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for the great review of the Holiday Inn Express Toronto Downtown and the amazing things that you have said about our staff members. It always a thrill to hear that our staff have gone above and beyond to ensure that you, are guests, are treated right. It is great to hear that you enjoyed your... More 

Naples, Italy
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 28, 2012

Good hotel, in line with other HI Express. Not immediately in the center of the town but not far from Yonge street, just 10 min walking. The area at night seems quite deserted, but we did not experience any problem walking back to our room. The lobby looked small but functional and the staff was extremely professional. We had a... More 

Was this review helpful? Yes
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to tell us about your stay at the Holiday Inn Express Toronto Downtown. Amazing customer service is what all of our staff strive to give to each and everyone of our guests and we hear so many great comments about the things that they have done, but... More 

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