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Holiday Inn Express Toronto Downtown

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111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
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Holiday Inn Express Toronto Downtown
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943 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Toronto Downtown
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Ottawa
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 22, 2013

This was my first time at this hotel and I would stay there again. I stayed two nights. The location is very convenient, right near St. Laurence Market and lots of restaurants nearby. I was on the top floor - the 16th and it was very quiet. Room was clean and bed comfortable. Note the rooms are not big, but... More 

Helpful?
Thank JenniferOttawa
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. It is a proud moment for us when a guest writes a great review and even better when they can end the review with a comment like “I would stay there again”. The complimentary breakfast buffet... More 

Llanelli, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 19, 2013

Good fast check in. Rooms not great you get what you pay for! Booked in for 2 nights moved after one.They did ask us when we complained if we would like to move to a better room, too late! They did refund some of the money.Budget hotel!Excellent location.

Helpful?
Thank DJR762013
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you so much for taking the time to complete a review regarding the experiences during your recent stay. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. In the coming year our hotel will undergo numerous upgrades and... More 

Asia, Peru
Level Contributor
143 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
2 of 5 stars Reviewed September 15, 2013

LOCATION: Centrally located. A short walk to the city centre and St. Lawrence Market. Taxi from the hotel to the Toronto Pearson International Airport on a quiet Sunday afternoon took only 15 minutes and cost CAD 60. HOTEL: Fast, but not especially friendly check-in. Good size room, decently cleaned, although a bit dark. OK beds and pillows. Very loud A/C... More 

Helpful?
Thank HKasyouare
IHGCare, Guest Relations Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear HKasyouare, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

Mumbai (Bombay), India
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed September 15, 2013 via mobile

I have stayed in downtown hotels in quite a few places. Most of them have common characteristics - insane price, smaller rooms, minimalist amenities. This one is on different. Book directly from the website to get some offers. I got a 50% off on second night on a weekend. Nothing beats that on a labor day weekend.

Helpful?
Thank Ashwin_Kalra
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to tell us about your stay at the Holiday Inn Express Toronto Downtown. These reviews are used as a training tool to help us to better accommodate our guests and ensure that we are doing all that we are able to do to so that all of... More 

Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 14, 2013 via mobile

Very convenient location, close to shopping, transportation, grocery store, tourist sites etc. Rooms very clean, staff great, fast free wifi, quiet rooms. Highly recommend to anyone going to downtown toronto.

Helpful?
Thank canadia123
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. The best compliment that we can possible receive is that our guests can say that they would recommend us to other traveler. Thank you again for this. Our location is such that you are within a... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

After a number fog upsets during my recent visit to Canada, this hotel and its staff have re-instilled my confidence in Canadian customer service. The front desk staff are the best I have come across during my recent tour of Canada and the USA. Helpfull, polite and ever courteous. The hotel is in a great location and is clean with... More 

Helpful?
1 Thank Ronnie I
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your kind review which you posted on Trip Advisor. It makes me very proud to receive such great feedback from you - especially your kind comments about one of my associates. Our associates are our asset and we are very proud to have such great individuals working for us that make the difference! Thanks... More 

Michigan town
Level Contributor
86 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 11, 2013

I stayed here for one night. The front desk staff was very welcoming, the room was nice and clean, and the breakfast was outstanding! This hotel is close to the train station and to King Street with many options for dining.

Helpful?
Thank weekendgetaways010
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guest's expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. Once again thank you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

I really love this hotel, clean and staff is friendly and knowledgeable about Toronto. Walking distance to some great sites . Great nearby restaurants. Great local concerts in park. Breakfast was great but breakfast area crowded. Great location for shuttles and cabs . Has some shuttle service. Great quiet lobby and luggage storage. Complimentary bottle water in every room. Channel... More 

Helpful?
2 Thank Priscilla C
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, It is great to hear that you enjoyed your stay with us, that our location was well suited to your needs and that you were able to enjoy our complimentary hot & cold breakfast buffet. Our complimentary breakfast buffet is a nice bonus and constantly evolving to better appease our guests’ breakfast request, with new items being... More 

Maitland, Florida
Level Contributor
155 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed September 4, 2013

I recently stayed at this hotel during my visit to Toronto to research the area for my travel customers. While the hotel itself was average with regard to quality the location was awesome and the customer service there was good. Mr. Ravish was exceptionally friendly and helpful upon check-in. If you are looking for a reasonably priced hotel option with... More 

Helpful?
Thank Dynamitetravel
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for your great review! We have shared it with our team at the Hotel. It's very much appreciated that you took the time and effort to mention the names of some of our wonderful Associates. It goes a very long way in all of our motivational endeavors. Amazing customer service is what all... More 

North Bay, Canada
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 3, 2013

Granted you are going to pay more to be down town I had mixed feelings on this hotel stay. First off for pluses it was downtown walking distance from the attraction we wanted to visit. It had one of the better complimentary breakfasts and a free newspaper at your door, and our room and my parent's next door both had... More 

Helpful?
2 Thank Halligan007
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for your detailed review. We are very concerned by your feedback as your experience was in no way reflective of the exemplary standards of service, cleanliness and overall quality that guests should expect from our hotel. Our General Manager and Executive Housekeeper are aware of your feedback and we are in the process of addressing... More 

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Staying in Downtown

Neighborhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
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