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All 141 Toronto hotels

Holiday Inn Express Toronto Downtown

2.5 of 5 Hotel   |   111 Lombard Street, Toronto, Ontario M5C 2T9, Canada (Downtown Toronto)
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Ranked #50 of 141 Hotels in Toronto
A recent review
4 of 5 stars reviewed 4 weeks ago
Jen E Kingston, Canada
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684 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Toronto Downtown
See the most recent reviews
Kingston, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel was in a very central location, close to many attractions and restaurants. It is quiet, clean and friendly. The breakfast was included, with a good variety of items. The only issue we had was we were in a room close to the elevator, which was noisey starting about 6am from people leaving. I would recommend it and stay... More

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a nice review of the Holiday Inn Express Toronto Downtown. Our location is such that you are within a short distance to the many great venues that Toronto has to offer and close enough to the subway system to get you to the other spots. I... More

worcestershire uk
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stated here in September 2014 for a couple of days. Good location. Easy walking distance to downtown, CN Tower etc. Friendly and helpful staff. Beds very comfortable. Rooms a little dated but clean and serviceable. Breakfast was good and plentiful, but very cramped... everyone in the hotel gets a free breakfast, but the breakfast room doesn't seem to be big... More

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your nice review. We appreciate your business and hope to see you again soon! Tariq Azad More

Senior Contributor
24 reviews 24 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

On a friend's recommendation had booked at Ramada Plaza, Toronto downtown. To our surprise they cancelled our reservation without any rhyme if reason. Then going through the net, we found this hotel and immediately booked for our family of three. Very friendly and efficient staff ready to guide on any queries. Extremely good experience. Only negative if I were to... More

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TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. It is a proud moment for us when a guest writes a great review and even better when they can end the review with a comment like “Will certainly stay here again”. Thank you again for... More

Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2014

Truth be told, I don't usually stay in Holiday Inns in the States. I'm not a snob - just haven't found one in my travels that has the ratings I generally look for when booking hotels. But I decided to book a weekend at this location, primarily because of the ratings of other reviewers on Trip Advisor. What a great... More

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, The Holiday Inn Express Toronto Downtown hotel thanks for leaving such a glowing review of our property. We pride ourselves on our associates’ ability to offer individual attention to each of our guests and make their stay an experience to remember. It will be our pleasure to have you stay with us again in the futures. Thank... More

Sydney
Top Contributor
116 reviews 116 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 12, 2014

This hotel is staffed by a friendly and dedicated group of people, but it still falls a bit short of a typical Holiday Inn experience. I was evacuated from the hotel TWICE in less than a week by fire alarms. Staff did not seem to know what was going on! Some electrical gear in the rooms did not work well,... More

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, I really appreciate your taking the time to share your recent experience. Thank you for the kind words about my staff. We are terribly sorry for the inconvenience caused by the fire alarm. While this certainly was an inconvenience, we are 100% committed to providing a safe environment for our guests. The fire department has reported that... More

Orange, California
Contributor
18 reviews 18 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 12, 2014

The hotel looks modern and is well located. The staff are friendly, helpful, but there was a 20 minute wait in line before I could check in. The room was clean. The breakfast is a standard Holiday Inn Express breakfast. The wifi was fast. There was no fitness room.

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn Express Toronto Downtown. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will sure to share your comments, with my guest services team. I hope we will have the pleasure of serving you again in the... More

Yorkshire, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 8, 2014

We were on 14th floor of 16 and had a reasonable view out of the windows without being surrounded by higher skyscrapers. Good sized room with adequate facilities. Buffet breakfast had good choice in both a hot and cold selection, and was included with the room cost. Reception helpful and very welcoming. Salvation Army shelter facility alongside in Jarvis Road... More

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, We appreciate your kind assistance for having taken your valuable time to share your comments and make us aware of your experience. We are pleased to learn that you enjoyed your stay with us, and that overall, you were satisfied with the service and facilities provided by our property. Thank you once again and we hope to... More

Montreal, Canada
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 7, 2014

Based on facts: PROS: well located in downtown Toronto, very good service, breakfast included, fair price CONS: rooms not clean (I found two pennies and one earing at 3 differents places on the carpet of the room)

Was this review helpful? Yes
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for sharing your experience. I am glad that you enjoyed our breakfast selection and that it was a great overall stay for you. Our Housekeeping Manager will be discussing your comment about the room and reviewing our cleaning procedures with her team to ensure it will not happen again in the future. Once again thank... More

Windsor, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 5, 2014

I found the hotel staff friendly and helpful. We paid about $200.00 for a 1 night stay including parking for 24 hrs. It was in a perfect location for us as we were attending a concert at Massey Hall . Only a 5 minute walk from the hotel. The rooms were okay for our needs but I would not want... More

Was this review helpful? Yes 2
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to review the Holiday Inn Express Toronto Downtown. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will sure to share your comments, with my guest services team. I hope we will have the pleasure of serving you again in the... More

Stirling, Canada
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 3, 2014 via mobile

as a platinum member I expect an upgrade and at least water, had to ask for both and the upgrade room was the same as the room we hade been given originally . I shall not be staying there again. We moved rooms but it was not an improvement. A new manager does not seem to have made an improvement.... More

Was this review helpful? Yes 1
TARIQ A, Manager at Holiday Inn Express Toronto Downtown, responded to this review

Dear Valued Guest, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a feedback. Your comments and scores are one of the best tools we have for maintaining the highest level of comfort and service that our guest expect and deserve. We want our guests to have the best experience possible where everything exceeds... More

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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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